Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
I was impressed with Iberia! Would definitely fly again!
Flight was missed and now we have to catch one the next day
Plussat: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Miinukset: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Plussat: "Departed and arrived on time"
Miinukset: "Stop the sardine can treatment of passangers"
Plussat: "The crew were professional and courteous"
Miinukset: "Nothing, as it’s a short flight!"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Plussat: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."
Plussat: "The nicest cabin crew!"
Plussat: "The crew was very helpful and kind. The plane extremely comfortable"
Plussat: "Crew is very nice and helpful. Food is just fine."
Miinukset: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."
Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."
Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."
Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"
Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."
Plussat: "The blueberry juice is super good!"
Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."
Plussat: "Hyvä ja helppo lento"
Plussat: "Pieni kone mutta mukava"
Miinukset: "My suitcase was lost for 1,5 days."
Plussat: "All around great service and reliability"
Miinukset: "Alittle more seat spacing"
Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."
Miinukset: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."
Miinukset: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Plussat: "Food and crew"
Plussat: "None of it."
Miinukset: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Plussat: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Miinukset: "The food was decent but not special."
Plussat: "Plane was nice, new, every seat had an entertainment system. Crew was very nice and did their best to accommodate my needing a gluten free meal. *This was an Iberia plane, not an American Airlines plane."
Miinukset: "The Iberia web site, and web app were not functioning properly. I want able to save any of my personal information such as phone number or known traveler number. I was unable to select a gluten free meal prior to the flight since the web app and website were not working. I tried calleding Iberia customer support over 10 different times and was never able to speak with a representative. The customer support prior to the flight was non-existent."
Great leg room and very clean plane nothing could be better 😁
Plussat: "yes. It was perfect."
Miinukset: "Better reading material"
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "The crew might be greeting passengers onboarding."
Miinukset: "Being on time"
Miinukset: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Crew were efficient and friendly."
Miinukset: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plussat: "Tallin airport is beautiful"
Miinukset: "Lost luggage and indifferent assistance."
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new plane, on time."
Miinukset: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Plussat: "Good service, good connection in Riga! Perfectly on time!"
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "They waited for transit passengers Were helpful"
Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Miinukset: "No food or entertainment."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "It was very easy to print boarding pass."
Miinukset: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Miinukset: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "Boarding was straight forward and fast."
Miinukset: "Very basic comfort. Less leg room."
Plussat: "The crew was friendly. I enjoyed the low fee to get priority boarding with guaranteed cabin baggage."
Miinukset: "The crew was late, which delayed our takeoff by 20 minutes, which is unpleasant when you have already boarded the plane and are stuck in your seat. However, the flight only landed 5 minutes later than planned. The seats are not very comfortable for flights longer than one hour. There is not enough room to work on your laptop at your seat. I was constantly bumping elbows with the passenger next to me. The cabin temperature was extremely warm. I was sweating nearly the entire flight and I felt very uncomfortable."
Miinukset: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Plussat: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
Miinukset: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
Miinukset: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Plussat: "Nothing !!"
Miinukset: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Miinukset: "Poor customer service, no information on or apology for delay. Then 1.5 hrs after landing our baggage finally came on the baggage carousel. Again no explanation or info. Very poor experience."
Plussat: "The crew didn’t allow a very visibly drunk passenger on board which was good. We were concerned about him coming on the plane so were very pleased they didn’t allow him to board."
Miinukset: "The plane was delayed and when we did board it was very clear that absolutely no cleaning had taken place. Appreciate the effort not to be any later than we were but not nice to get to a seat with crisps and malteasers everywhere."
Miinukset: "Delayed then not delayed then the crew were late and made no attempt to hurry themselves then wen we boarded we were told we were delayed an hour and 40 minutes so had to sit there on the plane with no1 telling us wats going on or wen we were leaving! No refreshments available while we were waiting really poor from Ryan air I won't be flying with them agen"
Miinukset: "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."
Plussat: "Overall a great flight! Uncomplicated and easy even for a family of five. We got a great deal on the flights and service was good!"
Miinukset: "We were late boarding and departing for both departures, yet we gained time in the air. Great job!"
Miinukset: "Was approached when queing and told my bag was to go in the hold, there were people that had bigger/more bags that were not told this, i understand that if there is not enough room but surely first come first serve, we stood in the que specifically that this would not happen as we were in rush once we landed and did not have time to wait for bags. There were many people behind us that got to take their bag into the cabin."
Plussat: "The crew . Very sweet cabin crew ,new 737 ,with lots of “snazzy lights"
Miinukset: "Cramped space despite the new “improved”leg room due to te slimmer seats"
Plussat: "Leg room"
Miinukset: "Boarding, very slow and a bit late as was takeoff"
Plussat: "We landed 10 minutes earlier than expected"
Miinukset: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
Plussat: "Great landing!"
Miinukset: "Very crowded and little room"
Miinukset: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Plussat: "The overall experience was good."
Miinukset: "The possibility that our flights may be cancelled."
Plussat: "The flight was basic, without added perks such as a screen on the back of the seat in front of you, but it also got us to Rome safely. For that, I thank you."
Miinukset: "The flight was delayed one hour by an unknown issue and boarding staff did not communicate at the gate. Some of the passengers were boarded then the rest of the passengers were left standing in line at the gate for a prolonged period of time. Boarding staff did not address the passengers while we waited. We did not know how serious the issue was while we waited, if we were going to be allowed to board, or if the flight was going be cancelled. Just before boarding the issue was attributed to a passenger from the previous flight who was in a wheelchair and required assistance. Would have been nice to know while we waited."
Plussat: "Attentive crew and departed on time."
Miinukset: "The seat was not the most comfortable (of course) and the 10EUR meal I bought was not good either."
Miinukset: "Our flight from Menorca to Barcelona was delayed. We got to Barcelona for our flight to Berlin about 3 minutes after checked baggage was closed. They refused to let us check our bags so we had to go through security with are checked luggage. I had to throw away three beautiful bottles of French and Spanish wine. They also told us that the next flight they could get us on was Sunday when our flight that we were on was on a Thursday. So, we ran through the airport, through security, and through the terminal to get to our flight. We arrived at our gate to see that no one had boarded and an announcement that our flight had been delayed an hour. Not one person on the Ryanair team told us about the delay. It was an awful experience and I will never fly cheap airlines again. It's not worth the savings."
Miinukset: "Awful service from Ryanair , first time using them and definitely last time. Told to put my bag in storage underneath but I was travelling with only one bag and was in a rush. Such an inconvenience."
Plussat: "the crew was very nice."
Miinukset: "expensive for the service."
Miinukset: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Miinukset: "Cramped seats. Did not disclose that you would have to pay an extra fee for seats if you wanted to select them (so I could sit with my husband). First time flying Ryanair. Did not know we had to print out our boarding passes ahead of time (until they emailed us a reminder the day before) or pay $15 each for the print out at the counter. The place we were staying didn't have a printer, so I had to waste a good deal of my vacation time dealing with this and finding a way to get it printed. I chatted with someone at Ryanair and they said the thing about printing your boarding passes was in the fine print. Why? This shouldn't be a secret!"
Plussat: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Miinukset: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Miinukset: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Plussat: "Cheap Ticket (up front)"
Miinukset: "--Online check-in system is strange and puts the onus on passengers to do the work w/in a bizzare window of time. If you remember to do it too much ahead of time, then you get charged a fee. If you remember to do it too late, then you get charged a fee. --The fee for missing the check-in online window is exorbitant (50 euros per person) and seems to be a punishment more than anything else, since I don't see how buying and installing a kiosk for customers to check-in at the airport would be less cost effective for the company. Particularly when you consider the cost of the employee's salary whose sole job it is to sit and process the "late check-in" paperwork at a different window. --The luggage fee is among the highest I've ever encountered and also has to be "processed" at a different window with a Ryanair employee who literally fills carbon copies of paperwork in for every single person in line. (There must be a more modern option for their infrastructure than this.) My husband and I had to go back and forth to this other window since the people at the check-in window didn't bother to tell us that we'd have to process the luggage fee + the check-in fee at the separate window. --Finally, the boarding process was chaotic, crowded, and late. And I was kept awake the entire flight by flight attendants making several announcements about Ryanair promotions, including employees pushing actual carts full of non-food items (like cologne) up and down the aisle to sell as if the airways were a flea market. Overall I would have saved time, money, and huge headaches if I had booked a pricier flight up front. At least those companies have some integrity."
Plussat: "Just whet I had booked a flight to and from Barcelona."
Miinukset: "On the way out they ran out of drinks, on the way home we couldn't here the staff over the tannoy."
Miinukset: "Staff how it's possible u miss the flight to the front to the gate"
Plussat: "The crew was nice. The flight was safe. Boarding was efficient."
Miinukset: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Miinukset: "Awful experience. Could not print boarding passes online and tried to pull them up at the airport, but there was no internet connection. Staff was incredibly rude and tried to make us pay $50 to print on site. Finally downloaded the passes (which, by the way, we had to obtain at least 24 hrs in advance - an easy email to miss). "Priority boarding" (also paid extra for) was a joke. Everyone had to get on a bus to arrive at the plane, and no order was kept, so it was basically a free-for-all to board the plane (lots of flying elbows). As a result, the overhead space by our seats (second row) was filled and we had to put our bags much further back (again defeating the purpose of "priority boarding"). Upon arrival to our destination, there was zero indication that our checked bag would be at completely different terminal. It took going through lost and found and 2 information folks to find the correct baggage claim area (and another go through security). All in all, a terrible experience. Not worth the extra $$ we may have saved. AVOID!!!"
Plussat: "The plan was clean and seats comfortable with enough leg room for all but the longest legs. Hot drinks, as in all flights way to expensive. Flight crew very nice and helpful. Over all we were very pleased and we fly quite a lot."
Plussat: "The flight was good and on time. Crew were kind and professional."
Plussat: "got to Rome 5 hours late"
Miinukset: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Plussat: "Ryanair has the no nonsense way of doing things and I noticed for example the lack of the seat pockets in front that usually hold magazines.. and passengers rubbish... I recon whats not there doesn't have to be inspected preflight. I love these things. The app works just fine for boarding. Loved the priority boarding too. I'm always happy to get on a 737. And tired of seeing companies get the airbusses."
Miinukset: "On the return a 45 odd minutes delay, caused by? The weather maybe? I had to guess but... Not really a big deal tho.. oh and 2 gate changes... gate 10 to 15 and then 10 again... again not something isn't out of the ordinary when you fly any airline out of a busy airport... security que took ages too ;)"
Plussat: "Good flight out"
Miinukset: "A shame there was an hours delay on return journey with no information given"
Miinukset: "Price Service Delay Size of seats Attitude of staff Didn't know what was going on, on the ground Didn't know what was going on while in the air"
Plussat: "Food when it finally arrived 30 minutes before we landed"
Miinukset: "Delays on boarding which led to a rescheduled takeoff which was 2 hours late."
Plussat: "on time"
Miinukset: "no space, old plane, crew was rude, only fly Ryanair if there is a big price difference"
Miinukset: "Suitcases took ages to come out!"
Miinukset: "At least a water bottle should be given to passengers free of cost"
Plussat: "It was on time and check in at airport was fine. The online part was the nightmare!"
Miinukset: "Check in online was a nightmare. I spent close to an hour on their 'Chat feature' because their website would not accept our ID documents, LEGAL USA PASSPORTS!!!!!! 'Chat rep' finally asked what browser I was using. Google Chrome! It's pretty common. She had to input the info and then told me to print the boarding passes because RyanAir would charge 15 euros EACH to print at airport That's highway robbery! We finally managed to forward the ..pdf to hotel reception and they printed them. RyanAir should not assume that a traveller has access to a printer or a cell phone that functions abroad."
Plussat: "no hassle at boarding"
Plussat: "This Ryan air trip was a bit more relaxed, smooth and fast. I paid Ymir the extra suitcase check in and geared that Ryan air and extremely particular in weight. My 20 kg bag came a little over but it was fine, nothing said. It was smooth and no issues. I would book Ryan air again"
Plussat: "Flown many times, no frills but they get you to your destination."
Miinukset: "Changed the gate in the last 5 mind before the gate closed - shreds the nerves when you are catching an international flight!"
Plussat: "Crew were friendly and efficient"
Miinukset: "Delayed over an hour and the boarding was a joke."