Etsi halvat lennot reitille Etelä-Afrikasta $[81-Suomeen

Plussat: "We really enjoyed this airline!"

Plussat: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Miinukset: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."

Plussat: "Everything great!"
Miinukset: "~"

Plussat: "Crew was great. They made up for mistakes in a positive and amenable way."
Miinukset: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Plussat: "The crew was very attentive and professional"
Miinukset: "Food wasn't great"

Plussat: "Crew is amazing"
Miinukset: "The Entertainment screen wasn’t working"

Plussat: "the crew was amazing"

Plussat: "All except the food"
Miinukset: "The food"

Plussat: "Great crew and food. Nice economy class."

Plussat: "Nice crew, 1 hr free WiFi"
Miinukset: "Significant delay on jetway, temps uncomfortable,"

Plussat: "Nothing special"
Miinukset: "I found my seat a bit uncomfortable for this leg of the jurney"

Plussat: "The service of the cabin was great!"
Miinukset: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."

Miinukset: "Did not make this flight."

Plussat: "Everything"
Miinukset: "Excellent"

Plussat: "The service and food."

Plussat: "decent leg room. the staff was accommodating"
Miinukset: "the brea was har. some of the food was overheated thus making it hard to eat"

Miinukset: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."

Plussat: "The overall experience"

Plussat: "Crew were great and sincere"
Miinukset: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."

Plussat: "Staff was outstanding"
Miinukset: "N/A"

Plussat: "Fantastic service, very friendly staff who are always happy to help"
Miinukset: "Should have internet free of charge in flight"

Plussat: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Miinukset: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."

Plussat: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Miinukset: "WiFi"

Plussat: "Qatar is a reliable airline."
Miinukset: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Plussat: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Plussat: "great crew and food."
Miinukset: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"

Plussat: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"

Miinukset: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."

Plussat: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Miinukset: "seat was not much comfortable"

Plussat: "Food is really good and you guys also have options for vegetarian people as well."

Plussat: "I was actually impressed with the entertainment selection :)"
Miinukset: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Plussat: "Food and entertainment"
Miinukset: "Hard cushioning and narrow seats on the 787"

Plussat: "Good in-flight service"
Miinukset: "Cramped seats"

Plussat: "In general the crew was very nice."
Miinukset: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"

Miinukset: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."

Miinukset: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."

Plussat: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Miinukset: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."

Plussat: "landed safely"
Miinukset: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."

Plussat: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Miinukset: "Nothing"

Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Plussat: "I enjoyed the staff"
Miinukset: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."

Plussat: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Miinukset: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."

Plussat: "Excellent Cabin Crews, Flights on time"
Miinukset: "Food is mediocre at best, comfort on 787 is terrible."

Plussat: "nothing"
Miinukset: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."

Plussat: "Comfortable and easy"
Miinukset: "Departs in early morning"

Plussat: "Seat space. Stevice. Terminal."

Plussat: "Nothing."
Miinukset: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Plussat: "Entertainment was great!"
Miinukset: "The check-in was stressful and congested."

Miinukset: "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."

Plussat: "It was a great flight thank you kayak thanks ti THY"

Miinukset: "Food is not great and the flight was delayed by an hour"

Plussat: "Care from the crew and consideration"

Plussat: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Miinukset: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"

Plussat: "Crew"

Plussat: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Miinukset: "I have no complaints."

Plussat: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Miinukset: "It took a long time for them to collect our food trays."

Plussat: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Miinukset: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Plussat: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Miinukset: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"

Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"

Plussat: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Miinukset: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."

Plussat: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Miinukset: "N/A"

Plussat: "Entertainment was great, crew were polite and attentive"
Miinukset: "Not enough leg room for anyone over 6ft tall"

Plussat: "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
Miinukset: "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."

Plussat: "Friendly crew"
Miinukset: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Plussat: "The food was excellent."
Miinukset: "The middle seat was cramped."

Plussat: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Miinukset: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."

Plussat: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Miinukset: "No complaints."

Plussat: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Miinukset: "I was woken up for food but I like to eat so it didn't bother me much. Another airline I flew before left a note one my seat informing me they came by and to ring when I awoke for food, that was even better maybe try something like that for sleeping guests."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Setting, speed, arrival"
Miinukset: "Long queue at passport control"

Plussat: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Miinukset: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."

Plussat: "Entertainment"
Miinukset: "Service was bad. Long and uncomfortable flight!"

Miinukset: "The seats were hard and lacked legroom"

Plussat: "Food, entertainment system"
Miinukset: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Plussat: "Was surprised to get a full meal on such a short flight. Very good food."
Miinukset: "Pretty average flying experience. The plane looked older, but that's nothing unusual"

Plussat: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Miinukset: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Plussat: "Over all Turkish airlines is a class airlines"
Miinukset: "can't think of anything I didn't like about my flight"

Miinukset: "we arrived Erbil and returned back to Ghazi Antap ( Not Ataturk Airport) during a bad weather in Erbil. we remained seated more than 7 hours. Can you imagine that ?????"

Plussat: "Service and food - real silverware"

Plussat: "Food and Crew"
Miinukset: "The fact that the boarding was by bus and not through a sleeve detracts from the process."

Miinukset: "the kosher food was poor"

Plussat: "Everything was great"
Miinukset: "My suitcase is dirty and full of grease on the side"

Plussat: "Food is excellent, staff great."
Miinukset: "Not nearly enough leg room for an international flight!!"

Plussat: "Food was good , crew was nice, entertainment was good"
Miinukset: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."

Miinukset: "Small chairs and no entertainment system"

Plussat: "Onboarding, crew attention, lounge access"
Miinukset: "Food was even better in Turkish Airlines before."

Plussat: "Liked the strong team from the Captain's handling of plane to the cabin crew service and food."
Miinukset: "Confusion in Istanbul about connecting flights due to Turkish time change."

Plussat: "Entertainment system is excellent, food is solid and plentiful."
Miinukset: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Plussat: "Seats and entertainment, seat comfort"

Miinukset: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."

Plussat: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Miinukset: "Food."

Plussat: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Miinukset: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"

Plussat: "Non"
Miinukset: "From the moment we boarded until we arrived home he trip was a disaster"

Plussat: "For real. Excellent meals, roomy seats, great selection of movies, and the care package thing? I'm STILL wearing the slippers."

Plussat: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."

Plussat: "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
Miinukset: "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Miinukset: "The entertainment did not work good the entire flight"

Miinukset: "Beef main course overcooked and dry."

Miinukset: "The plane was cramped"

Plussat: "Planes were comfortable and well maintained."

Plussat: "Entertainment monitors were in good shape and responsive. Selection was not bad."

Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Plussat: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Miinukset: "The food was just okay. A better choice of wine and more selection of spirits would be nice."

Miinukset: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."

Plussat: "Seating is terribly tight"
Miinukset: "A normal human sized seat."

Plussat: "Good"
Miinukset: "More varieties of whisky on board"

Plussat: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Miinukset: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"

Plussat: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Miinukset: "for that flight really nothing - great."

Plussat: "The crew was professional and polite"

Plussat: "The crew was excellent and the seats are v comfortable"
Miinukset: "I cant really think of anything"

Plussat: "The boarding was simple and easy. The crew was polite."
Miinukset: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."

Miinukset: "Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!"

Miinukset: "Paid for and reserved bassinet seat but didn't receive bassinet seat. No one wanted to help. Very disappointed."

Miinukset: "I was in the middle seat and my neighbor was a mentally challenged person who should not have travelled. She annoyed me the whole trip. Movie selection was very disappointing."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Great"
Miinukset: "No problems"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Crew was great"
Miinukset: "Didn't have the vegetarian meal I ordered"

Miinukset: "Sittinf in the middle"

Miinukset: "A little older aircraft and seat was very warned"

Plussat: "the fact that the departure was delayed due to a late connection flight from Pisa."
Miinukset: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Fast boarding."
Miinukset: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Miinukset: "Could have more options for entrainment"

Plussat: "All good - flight, service all great!!!"

Miinukset: "More food favorites"

Plussat: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Miinukset: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."

Plussat: "Services, Food, Crew"
Miinukset: "IFE doesn't had much options."

Plussat: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"

Plussat: "Service, comfort"

Plussat: "Great overall experience oafter some years of absence using other major carriers"
Miinukset: "All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn"

Plussat: "Not much"
Miinukset: "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Miinukset: "Nothing"

Plussat: "everything from the boarding and check-in process to in flight comfort."

Plussat: "One and half hour flight, not much to report."

Plussat: "The crew was very nice and provided snacks even though the flight was short"
Miinukset: "This flight was good!"

Plussat: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Miinukset: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"

Plussat: "for a 1 hour flight we had wifi and even got a sandwich"

Plussat: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Miinukset: "There is nothing to dislike"

Plussat: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Miinukset: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."

Plussat: "Plane was modern, entertainment was great. Food looked delicious, albeit not eatable comfortable seats"
Miinukset: "Some passenger kept FARTING the ENTIRE flight. I wasn't able to sleep, I wasn't able to eat, NOTHING. The flight was full so we were not able to switch seats. It was horrid. Also, airplane lacked air vents to blow air around. We were stuck. The person just kept unloading the most poisonous cloud every 15 minutes or so. When I say it was BAD, I really mean it."

Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Plussat: "Yes, Very good"

Miinukset: "When its rain we shouldn’t walk to the air plain"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Great airline"

Miinukset: "Crew members in Amsterdam were very rude and disrespectful"

Miinukset: "KLM crew exceed our expectations"

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"

Plussat: "The flight crew was so friendly and the food was really good."

Miinukset: "Delays, took my hand luggage into the hold,"

Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."

Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "yes"
Miinukset: "not really"

Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"

Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Nothing"

Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Miinukset: "old screens and entertainment system leg room to small"

Plussat: "Good flight, very attentive crew."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Plussat: "Really friendly staff. Great service"

Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"

Miinukset: "Bag was lost"

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "The supplied pack of toothpaste/toothbrush"

Miinukset: "Two hours delay in the start."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Miinukset: "Long stop over at Schiphol. Too Long!!!!"

Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"

Plussat: "They were awesome."

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "It’s OK"
Miinukset: "Need improvements"

Miinukset: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."

Plussat: "nothing"
Miinukset: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"

Plussat: "Seats were comfortable in economy and entertainment system was excellent."
Miinukset: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."

Miinukset: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"

Plussat: "Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available"
Miinukset: "As above"

Plussat: "I had a really good asigned seat"
Miinukset: "Still no Harry Potter films"

Plussat: "Not applicable"
Miinukset: "Lack of ability to cancel"

Miinukset: "Smaller leg room than other airlines"

Miinukset: "Very old aircraft"

Plussat: "Food and entertainment"

Miinukset: "Food needs to get better."

Miinukset: "Poor service"

Plussat: "Passsenger fighting for seat ,hostess very rude and not professional"

Plussat: "Food and entertainment was good"
Miinukset: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."

Plussat: "Crew friendliness"

Plussat: "Great cabin staff"
Miinukset: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."

Plussat: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Miinukset: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."

Plussat: "The crew"
Miinukset: "The food and cabin confort"

Plussat: "The staff were so helpful and friendly. Such a lovely bunch"

Plussat: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."

Plussat: "NOTHING!"
Miinukset: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"

Plussat: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."

Plussat: "Food was excellent! Crew was friendly Layover was short and the US immigration was completed during that time!"
Miinukset: "Check in procedures were very slow Could have a few more Asian and new movie collections On our return flight, the airline broke (completely ripped) the extending handle on my very sturdy, Samsonite suitcase! So, now I cannot drag the bag on it's wheels!"

Plussat: "Cabin crew were cheerful n helpful"

Plussat: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Miinukset: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."

Miinukset: "Crew was not as attentive as Emirates Airlines."

Plussat: "Crew, Hospitality, Willingness to help"
Miinukset: "They have reduced seat size drastically - its more crammed than domestic airlines !!!"

Plussat: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"

Plussat: "The flight was on time"
Miinukset: "The bathroom were not at all clean and not maintained. The options for food was very limited to no choice."

Plussat: "Was impressed with the entertainment, informative and comfortable"
Miinukset: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."

Plussat: "We bought ticket from New York to Islamabd round trip ticket and fly on August 22nd. After changed plan in Abu Dhabi to Islamabad, there was rain in Islamabad and all flight diverted to Lahore, so our Etihad air plan diverted to Lahore too. once the weather cleared in few hours , all air line did fly back to Islamabad a 50 minutes flight but unfortunately Etihad air way force everyone out of airplane by force. They used police to beat up passenger very bad and drags them out. Then put all passenger in old Bus to Islamabad a 5 hours trip. One of worst air line in my life. We bought ticket for Islamabad not for Lahore. They should take us back to Islamabad after rain stop like other air line did but only Etihad air way did not fly back and beat all passenger by using police on them, it took us 34 hours to get home."
Miinukset: "Etihad air way should apologize to each passenger and Reimburse them 1/4 of the ticket. otherwise lot of people will give up this airline . 2nad their meal was very bad. bread was not fully cooked. they cooked only Hindy food. not every person is Hindu. It welcome to providr hindu food when travel india but when it travel to Pakistan or Bangladesh it should name it Hindu meal."

Miinukset: "Bad food"

Plussat: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Miinukset: "Can't fault it!!"

Plussat: "Boarding process and entertainment was good"
Miinukset: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."

Miinukset: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."

Miinukset: "One of the flights ran out of blankets. It was freezing in the cabin"

Miinukset: "Liked everything"

Plussat: "I didn't like anything"
Miinukset: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."

Plussat: "Better food choice."
Miinukset: "The entertainment"

Plussat: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."

Miinukset: "Was to crowded & bath room facilities are very less"

Plussat: "The staff for our flight were all extremely friendly and accommodating.When I checked in the airline attendant switched me to a window seat which was very considerate. Flight attendants came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated."

Plussat: "Bording was fast"
Miinukset: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"

Plussat: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"

Plussat: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Miinukset: "There was nothing not to like. Great service"

Plussat: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Miinukset: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."

Miinukset: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."

Plussat: "New flight ! From Mumbai to abudhabi A380 , from Zurich to abudhabi Dreamliner"
Miinukset: "Nothing"

Plussat: "good food, good wine, flight on time, large and good choice on films, early boarding. having a free shuttle to and from Dubai is amazing."
Miinukset: "entertainement not available before take off is very frustrating. it means one hour on board without using our screen. also quite not sure why it stops working 30 mn before landing. many companies make it work throughout all stay on board."