Miinukset: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Plussat: "Baggage handlers extremely fast"
Miinukset: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Miinukset: "Too many flight delays and gate changes"
Plussat: "The crew was light spirited. Took the angst out of the long stressful wait"
Miinukset: "Punctuality. Flight was 2 hours late"
Plussat: "Lift off and landing was excellent"
Plussat: "Crew was good seat comfortable"
Miinukset: "Better snacks"
Plussat: "The crew and the boarding were good"
Miinukset: "No food. Just unhealthy snacks"
Plussat: "Crew was friendly, cabin was clean."
Miinukset: "No Tvs"
Plussat: "It was fine. They didn't charge me for the exit row, so that was nice"
Miinukset: "N/a. It was fine"
Plussat: "Great movies."
Miinukset: "Seats won’t stay reclined."
Miinukset: "Slight delay of flight"
Miinukset: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Plussat: "I like how friendly the crew was"
Miinukset: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Miinukset: "Flight was delayed."
Plussat: "Loved being in first class"
Miinukset: "Hated gate change and late plane at the last minute."
Miinukset: "Boarding is as usual chaotic"
Plussat: "Boarded fast"
Miinukset: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Plussat: "Timing of the flight and the luggage step by step notification"
Miinukset: "Last seat by bathroom smelled of urine"
Miinukset: "Surrounded by screaming kids, screaming adults and no AC"
Miinukset: "Never on time"
Plussat: "The quickness of boarding n the crew"
Miinukset: "the landin n small seats"
Plussat: "Plane was clean and updated"
Miinukset: "No negative opinions"
Plussat: "Flight was short"
Miinukset: "Was charged $60 for a bag that was supposed to be free"
Plussat: "On time take off."
Miinukset: "No comments"
Plussat: "The Captain greeted each guest both on and off the plane !!"
Plussat: "Smooth loading and unloading"
Miinukset: "Customers don’t listen to the Flight attendant"
Plussat: "Food and nice crew"
Miinukset: "No tvs and bad WiFi"
Plussat: "Departure was right on time and we actually arrived 15 minutes early."
Miinukset: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Plussat: "I like service"
Plussat: "The pretzels"
Miinukset: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Plussat: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Miinukset: "nothing to say."
Miinukset: "That's the flight is clean"
Plussat: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Miinukset: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Miinukset: "Flight was changed. Missed an important event"
Plussat: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Miinukset: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Miinukset: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Plussat: "Friendly staff. Very accommodating."
Miinukset: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Plussat: "i was able to use wifi during the flight which made the time pass by fast."
Miinukset: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Miinukset: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Miinukset: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Plussat: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Plussat: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Plussat: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Miinukset: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Miinukset: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Miinukset: "No in flight entertainment"
Plussat: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Miinukset: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Miinukset: "Everything was ok"
Plussat: "on time and organized"
Miinukset: "food wouldn't be enough even for a two year old"
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
They don't serve food in "economy" just water
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew was friendly and willing to serve."
Miinukset: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Miinukset: "Flight was delayed 40 minutes and arrived 2 hours later."
Plussat: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Plussat: "The crew should treat better passengers but overall is been good"
Miinukset: "Overall is been good"
Plussat: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Arrival on time ."
Miinukset: "Changing birding multiple times."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Freezing cold temperature Too small seats Food dropped on travel partner Poor choices of food and snacks Gone down since last time years ago"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Flight was canceled one hour before departure. There was no explanation except that the crew decided not to fly from Boston to Washington DC. We waited for two hours in a line to get rebooked. We lost our tickets on another flight connecting us to our final destination. Therefore, we had to re-book that flight and incur charges. Lufthansa Considers this consequential loss not responsible for fees incurred. This service is unacceptable and will make us reconsider ever flying this airline again."
Miinukset: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Miinukset: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Plussat: "The service was excellent. The flight was on time. The crew was very friendly."
Plussat: "Crew and service was very good,"
Miinukset: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Plussat: "Excellent cabin service with full drinks bar, nice choice of meals and good entertainment choices"
Miinukset: "Entertainment system reluctant or slow to respond to commands"
Miinukset: "Check-in process. Baggage fees."
Plussat: "The plane left on time and arrived ontime."
Miinukset: "Minor issue: entertainment computer did not work. I wasn’t able to watch TV for the 7hrs of plane ride. Also, the crew does not respond to the blue light when passengers call them."
Plussat: "Good customer service"
Miinukset: "Not much leg room for 6'2" tall man like me"
Miinukset: "no tv and long flight. Food was terrible."
Plussat: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Plussat: "Good overall experience"
Plussat: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Miinukset: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Plussat: "I like that they doesn't take so much time for boarding"
Miinukset: "A cookie would be better than a Corny in short flight"
Plussat: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Miinukset: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Plussat: "Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plussat: "Extremely polite and courteous."
Plussat: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Miinukset: "Slightly larger food portion"
Miinukset: "Seat not that comfortable"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Plussat: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Miinukset: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Plussat: "Crew were nice, helpful, and professional. Seat was comfortable."
Miinukset: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."
Plussat: "The plan and crew were great"
Miinukset: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."
Plussat: "Of course, a short flight, but the sandwich was fresh and staff helpful. Thank you."
Plussat: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Miinukset: "There was no negative only positive, two thumbs up....."
Plussat: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Miinukset: "Very less Indian movies .."
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Plussat: "Keep it up with great services. !! Thank you!"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
For long flights, 2 full meals should be served.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
More meals in flight - one meal is not enough for an 8hr flight
They just let people fly without properly using the required mask
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Miinukset: "Short and sweet"
Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Miinukset: "Flight was delayed for 4+ hours"
Plussat: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Miinukset: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "Flight was in time"
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "The crew was very careful"
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Miinukset: "Not much legroom."
Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."
Plussat: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Miinukset: "Business class seats weren’t comfortable and too narrow no entertainment."
Miinukset: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Plussat: ". Budget airline with no legroom or extras"
Miinukset: "See above. Nothing specific to like."
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Plussat: "Plenty of seat space"
Miinukset: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Miinukset: "The room between seats is unbearable."
Miinukset: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Plussat: "On time departure and arrival"
Plussat: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Miinukset: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "should let first board passenger in rear rows and not everybody together."
Miinukset: "Small not comfortable plane"
Plussat: "Luggage trap for people who has layover."
Miinukset: "Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect."
Miinukset: "I had. 2 hr delay so I missed my connecting flight to Newark , need i say more."
Plussat: "The crew was nice and boarding was quick."
Miinukset: "The plane was extremely hot. There were children running up and down the aisles the entire flight (a little play time is fine, but someone should've asked them to quiet down at some point). The seat in front of me reclined so far back, it was inches from my face for the full six hours."
Miinukset: "It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable."
Plussat: "I liked how kind and courteous the flight crew was."
Miinukset: "The headphone jack for the movie screen was loose and the sound kept going in and out. The kid in front of me wouldn’t sit still and the kid next to me didn’t speak a lick of English so couldn’t understand me when I asked if I could squeeze by him to get to the restroom. Needed more legroom."
Miinukset: "temperature in the airplane cabin was much too warm with too little air flow. Very uncomfortable."
Miinukset: "Seats were uncomfortable; no complimentary snacks."
Miinukset: "Seat comfort"
Plussat: "Crew and plane"
Miinukset: "Icelandair! Didn’t switch us to the local airline wow had to use the lufthansa Which delayed us getting to our destination by eight hours"
Plussat: "Courteous crew. Flight was on time."
Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"
Miinukset: "Delay in Philadelphia affected this score"
Plussat: "On time. Luggage arrived to destination."
Plussat: "There was some complimentary drinks, but food had to be paid for. I was happy I could charge my phone onboard during the duration of my flight."
Miinukset: "I've been on shorter flights where food was offered, but I was not upset about not being offered food. Boarding was cramped. Fortunately, there was an open middle seat next to a young woman and I, but unfortunately, she was messy. She immediately occupied the middle seat with her carry-on's and miscellaneous bags, she took off her boots and her feet smelled, and left all of her wrappers in the chair and foot space between us. I'm surprised no crew member thought to give her a word."
Miinukset: "my flight was cancelled there do to a strike so in return i didnt have to take a flight back."
Miinukset: "The flights are never on time. We had to run thru the Iceland terminal both going and coming back as none of their flights are on time and we had a 20 min connection..plus my mom is 91 years old and it was extremely hard to make our connecting flight both ways. I will never take this airline again!"
Plussat: "See Above"
Miinukset: "See Above"
Miinukset: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Plussat: "We were traveling in response to a family health emergency. We were having an impossible time getting on to the in-flight wifi. The flight attendant couldn't have been kinder or more helpful, and got us onto the wifi we needed so badly. thank you!"
Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"
Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Plussat: "Crew was nice"
Miinukset: "Tight fit...herded like cattle in Iceland...barely made my connecting flight. No one available to give info on where to go or why we were delayed. Oh...and seven hour flight...no food. But pretty sunset"
Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Plussat: "Liked seeing the flight info on the entertainment screen. At a glance was able to see how far we'd flown and how much time was remaining"
Miinukset: "Night flight. No meals or snacks served"
Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"
Plussat: "Friendly crew"
Miinukset: "I was never sent an online check-in email, so I was assigned a last-row seat at the gate. Food options are very limited and expensive."
Plussat: "Kindness and flexibility of staff with health concern."
Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Plussat: "Good crew, plenty of leg room"
Miinukset: "One of the few airlines that does not provide a meal without extra charge"
Miinukset: "not enough liquids/beverage service"
Plussat: "Short connection , easy and friendly boarding process. Chairs do recline a bit."
Miinukset: "Only food for purchase. And they used to have newer movies but no longer! Now there are old movies . Not enough free water rounds"
Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."
Plussat: "nothing, but previously I've had great experience with this airline"
Miinukset: "They cancelled this ticket. I was unable to make a flight on the first ticket due to a business partner being ill (blood pressure issues). I then purchased a premium economy comfort ticket for the next day, also on IcelandAir, which was TWICE the cost of my original deal yet they would not honor my ticket. It really was quite disgusting and handled very badly. There was a medical situation that cost me far more than and then they would not honor my ticket to Manchester, so I had to fly WOWair to Bristol UK instead."
Plussat: "Friendly and professional crew. Good choice of entertainment, but not so good screen on the monitor."
Miinukset: "Unfortunately airline lost my luggage. Hopefully it will arrive few days later."
Plussat: "Big seats"
Miinukset: "The boarding process is out of control. Worst ever"
Miinukset: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Plussat: "Staff friendly and the aircraft was clean. Enjoyed a bottle of water upon arrival to passengers."
Miinukset: "No free food service. Most European flights feed you. Sat just before a toilet facility mid-plane. Seat would not recline. Wasn't aware of that when booking. Plane PA system very poor. Could not hear any of the announcements"
Plussat: "Flight crew very friendly and accomodating. On tome, excellent entertainment ."
Miinukset: "Only annoyance was non bridge boarding, needing to get bus to board"
Plussat: "It was nice they offered us free water."
Miinukset: "On a 6 hour international flight it is usually customary to receive at least one meal. We were not fed anything (not even peanuts) and were unaware that this would be the case. They had the option to buy snacks, however none were appealing and all were over priced. It was a good thing I had a bag of old crumbled cookies so we could stop our stomachs from growling."
Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."
Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Miinukset: "The airport at Reykjavik was rather crowded and hectic, it did not detract from the quality of the flight and of the airline in general but it was a rather cramped place"
Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."
Plussat: "Service was good, no real complaints"
Miinukset: "It was very warm, and trying to sleep while sweating is never fun....not sure why there aren't personal vents on that plane!"
Plussat: "that it wasn't Iceland air. we were re-booked with Lufthansa (through Frankfurt) and the crew had bought dinner for the 36 extra passengers (from Iceland air missed connections) -- for a 3 hour flight! so let me recap: Iceland air had NO FOOD for our transatlantic flight. Lufthansa BOUGHT FOOD for the extra passengers for a 3 hour internal Europe flight! next time we will fly Lufthansa =)"