Dreamliner was comfortable and entertainment system good
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Miinukset: "When its rain we shouldn’t walk to the air plain"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Miinukset: "Not being 1 hour late"
Plussat: "Great plane and staff"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"
Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Good flight, arriving well on time."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Miinukset: "Flight was cancelled."
Plussat: "Wifi on Board"
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "Nice flight, nice crew, and a nice experience."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Plussat: "On time."
Miinukset: "No negative"
Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."
Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"
Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"
Plussat: "Flight was quick, professional, friendly."
Plussat: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."
Plussat: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Miinukset: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Way too small plane to handle hand luggage from full flight.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Miinukset: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"
Plussat: "All good. Very hospitable cabin crew, great service."
Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."
Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."
Plussat: "Good flight, on time, nice crew"
Plussat: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Miinukset: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Plussat: "Decent flight from SFO to HEL, friendly staff ..."
Miinukset: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Plussat: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Plussat: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"
Miinukset: "I could not be given the boarding pass fir the last leg of my trip"
Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"
Plussat: "Excellent on time, quick turnaround with Canary Air"
Miinukset: "Air Europa...everything"
Miinukset: "They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one"
Plussat: "Basically what you would expect from a budget airline flight."
Miinukset: "Knowing that the baggage wasn’t included in the price of the plane ticket"
Plussat: "Trip was short."
Plussat: "The plane was large and the seats very confy."
Miinukset: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Plussat: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Plussat: "Boarded late but arrived early. Nice easy flight."
Plussat: "They we're on time and orderly boarding."
Miinukset: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Plussat: "Plane was great"
Plussat: "the plane was modern."
Miinukset: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"
Miinukset: "Compre mis pasajes con derecho a 2 maletas de 23 kg cada una y llegamos al mostrador y nos dijieron que no teníamos derecho a maletas, por lo cual tuvimos que pagar 173$ por maleta, es correcto ?"
Plussat: "On time"
Miinukset: "I was ticketed on AirFrance/Delta, but I guess they are a part of Skyteam and the plane was Air Europa Old decrepit aircraft, that had years of accumulated dirt between seats and such No personal TV screens Food was as bad as it gets for the snack, though the main meal was as they all are except more frugal. Headphones were available for 3 euros- never had that occur on an international flight. I will always ask if my ticket includes Air Europa as an operator and avoid them if that is the case"
Miinukset: "My business SEAT was exactly the same as economy and was nastly narrow that i barely Fit in. How can they charge more than double the fare without even courtains and sane lousy tight baby-seats. It was shameful and i felt fooled and scammed!!"
Plussat: "good service"
Miinukset: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."
Miinukset: "A low cost company trying to compete with bigger company and prices too high for what you got."
Plussat: "The crew, the food the entertainment"
Miinukset: "The food menu needs to be improved"
Miinukset: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
Plussat: "Vuelo de la excelencia"
Plussat: "Boeing 787 Dreamliner is a very comfortable piece of equipment and Air Europe is flying it on this route. Fast, quiet, stable. The AE staff was awesome. Departure and arrival timely and I prefer the "old" airport in Madrid to the new airport."
Plussat: "The boarding process was smooth, the crew were professional and efficient. The plane was a new, clean 787-8."
Miinukset: "The new 787-8 does not have individual climate control nozzles. The cabin tended to be warmer than a typical home/office environment even at altitude, and I found myself surprisingly cramped and overheated in the middle seat on the left side of the plane."
Miinukset: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
Miinukset: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."
Plussat: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Miinukset: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."
Miinukset: "Flight attendants were very rude apart from that it was great"
Plussat: "Arriving plane was late and then there was added lateness because of a bag put on the plane without owner getting on plane -- perfectly fine otherwise, just a bit disorganized."
Miinukset: "Ran out of toilet paper"
Plussat: "it was very good in general"
Plussat: "Crew members were very friendly."
Miinukset: "No free entertainment. Seats are too tight on economy."
Plussat: "Almost everything was perfect except.....look my other coment"
Miinukset: "Pasangers were not able to use properly the enterteiment center for more than 30 minutes before landing . we could not use the headphones either for a very long time after taking off. The crew said it will interfiere with the process of reaching the 36,000 feet, "altura de crucero". The answer was not convincing."
Miinukset: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."
Plussat: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Miinukset: "There was one hour delay because the Madrid airport was foggy and they never told the passengers what was going on. When the airplane was almost landing at the Madrid airport with the normal low speed, then suddenly accelerated and start going up to flying around Madrid, then they put music and they never told the passengers what happened or what was going on again."
Plussat: "11 hours flight with no movies. Flight attendants very rude. Bad food. Seats doesn't stay where you want them to stay. They move by itself. Very disorganized embarkation, landing and takeout procedures. I had 3 delayed flights. Very bad experience. I don't recommend at all. Dirty cabin. I found someone else's hair when I opened the pillow."
Plussat: "the aircraft how clean it was."
Miinukset: "that the flight was delayed for 1 houyr."
Plussat: "Food was good."
Miinukset: "Not on par with competitors when it comes to the technology on the plane. No tv, no phone charger which is common now and this flight had neither."
Plussat: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."
Plussat: "The flight was delayed for five hours."
Miinukset: "The waiting."
Miinukset: "I was charged for my seats and didn't get them"
Miinukset: "Boarding,they need to improve a lot"
Plussat: "Crew was friendly and seats actually kind of comfortable."
Miinukset: "No entertainment options despite having tvs and only water was free."
Plussat: "It was quick"
Miinukset: "Porly maintained interiors and tight seats"
Plussat: "new airplane"
Miinukset: "I checked my seats but when we returned they give us a different ones"
Plussat: "It was the first flight on our trip (other than to and from US to Spain on American Airlines) where we boarded on a jetway. We're in our 70's, 80's and toting even carry-on luggage up and down the stairs was difficult."
Plussat: "Friendly staff"
Miinukset: "The flight was extremely late both ways. The entertainment system was really bad. The seats were dirty and old. The foot rest was broken."
Plussat: "Flight was safe, priced well, included checked baggage, and they didn't nickel and dime you (although if you wanted anything to drink, you would be charged for it). They let you choose seats too without charging extra."
Miinukset: "To board at Frankfurt, we had to first wait in a room until about 5 minutes before scheduled takeoff time, then everyone loaded into a bus to drive out to the plane on the tarmac, then finally we started to taxi to take off. There didn't appear to be any reason for our delay, other than the fact that the boarding process is as long as it could possibly be (wait in a room, take a bus, then finally walk onto the plane). Not much legroom at all, my knees were pretty much touching the seat in front of me (I'm 6 feet tall). Bags took awhile to get out to baggage claim, and were pretty wet from the rain outside."
Miinukset: "If I was allowed onto my flight. My previous flight on AirEuropa was overbooked, I didn’t get a seat, and they put me on the next flight out. With the delay I didn’t get to the check in window till approximately 55 minutes before departure. Norwegian wouldn’t even let me check in. They said boarding had already stopped and the flight was closed. Sent me to the sales rep where I was told my only option was to switch to the same flight the following day, but that would cost me an additional 630€. I ended up stuck in Barcelona overnight and found a cheaper flight home with British Airways/American Airlines."
Plussat: "Cheap flight"
Miinukset: "Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals."
Miinukset: "Plane switched at last minute, 6 hour delay"
Miinukset: "We were traveling with 1.5 year old child and we had to leave our stroller at the entrance to the gate and got it back with the rest of the luggage, needless to say we had to carry our child all the way to the plane and then to the baggage claim. Why can't it be taken and given back at the entrance."
Plussat: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Miinukset: "The seats like most airlines are uncomfortable and the leg room is bad."
Plussat: "Crew was extremely efficient and always worried about meeting customer expectations."
Miinukset: "Flight delayed due weather. Problems when attempted to coordinate boarding. Gate changed twice, everyone confused/tired and at one point unsafe. Airport mgmt did nothing to help, all they did was pushed people around and this resulted in chaos. Poor Boston airport personnel mediocre airline staff"
Plussat: "The crew was fantastic"
Miinukset: "Sat on the runway a long time. Seats could be more comfortable"
Miinukset: "The scam website Justfly who is present on your site and BOOK THROUGH MOMONDO, cancelled our flight with Norwegian. Not the airline, justfly cancelled it. I think it’s a HUGE shame that Momondo keeps having their prices and connections on your site since the web is overflowing with negative reviews inn justfly. Stop feeding people to their shady business."
Miinukset: "Their baggage policy is sneaky"
Plussat: "Will never fly Norwegian again. They are price gaugers"
Miinukset: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."
Plussat: "Comfortable leg room"
Miinukset: "Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found."
Plussat: "Pilot was good, Dreamliner comfy and the flight was smooth despite some bad weather. But the flight attendants on this airline are terrible. A flight attendant dropped something in a passenger's lap not once, but twice. Seemed annoyed when I asked the for things. Horrible you charge for water, also"
Plussat: "good crew and comfortable seats in the premium cabin"
Miinukset: "boarding was delayed and on flight entertainment were old/mediocre."
Miinukset: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Plussat: "The crew the attention while on my flight.. overall I can’t wait to fly with Norwegian airlines again"
Miinukset: "Keep up with the great work"
Plussat: "The comfort of the 10hr flight"
Miinukset: "Not that many movies on selection"
Plussat: "I like that it left on time and arrived on time"
Miinukset: "Crew was unprofessional and sloppy no amenities"
Plussat: "comfortable seats. great entertainment."
Miinukset: "it was late. it seems to always be late."
Plussat: "Plane crew and flight wornderful"
Miinukset: "Customs at airport miserable Over 2 hrs to clear customs Airport is overwhelmed and in dostepair"
Plussat: "The cost is about 50% of other airlines due to no lay down seats. The Boeing 787 Dream Liner, is a very new and nice aircraft from Stockholm to Ft. Lauderdale. The flight from Stockholm to FLL was pleasant, and the food and drink OK, with good quality box meals, drinks, and three main coarse choices in the beginning and 2 hours before landing in Premium Economy. When coming back to NA and taking off in the morning it is OK with about 30 degree lay back seats."
Miinukset: "Once we landed in Stockholm we had only 1 hour and ten minutes once we landed to get off the plane, clear customs, check in for a new boarding pass (we were told the flight was closed), through customs again, and then a long line where we were thoroughly security interviewed. Once done with the interview process, we were then sequestered with ~ 300 others in an overcrowded area without adequate bathrooms or seating. We had contacted the airline and got conflicting data each of the 4 times on the timing being adequate from both the booking company and Norwegian Air, but did get on, albeit over one hour late in departure time."
Plussat: "Decent seats"
Miinukset: "Not even one glass of water offered on the 8 hr flight. Inexcusable! Crew was not overly friendly either."
Miinukset: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Plussat: "Premium Flex is well worth the money. Think of it as above economy but below business class. Food was above average on our return flight. Staff were very responsive bringing ordered food and drink items."
Plussat: "For a low cost airline its ok"
Miinukset: "The help this company is offering for delayed or lost luggage is less then minimal"
Plussat: "The crew was very nice. And the flight was good."
Miinukset: "Our flight was delayed by six hours. We did not leave until 5 AM from new work. It would’ve been nice if they had given us water, crackers or something in that time since all the shops were closed"
Plussat: "Smooth floght."
Miinukset: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Plussat: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Miinukset: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Plussat: "I was in the premium cabin and the crew was great, all smiles and excellent service. You could tell they were genuinely good people. It was an overwhelming positive experience and I was extremely satisfied."
Plussat: "At JFK departure was delayed about two and a half hours"
Miinukset: "I want to reimburse you at your company."
Plussat: "The food was pretty good."
Miinukset: "The flight was delayed for poorly explained reasons, there was a huge baggage cost for an international flight, the plane taxied for 5 hours after landing, the heat was cranked up and there were no fans, our baggage hasn’t come out 2 hours after landing, but most of all there was no in flight entertainment for the 7.5 hour transatlantic flight - I don’t want to fly Norwegian ever again."
Plussat: "Comfort better than expected. Crew very nice . Good sound for entertainment"
Miinukset: "Got the correspondence only because this flight was also late. You have to pay for everything. Couldn’t get food because didn’t go online 72h before departure. They never sent a reminder"
Miinukset: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plussat: "The 787 Dreamliner is a fantastic plane and it felt like the whole flight was just generally smoother. They seem to take punctuality very seriously. The free entertainment screens are fantastic for these long flights. Make sure to bring a set of standard earphones (otherwise pay $3.00). The crew was friendly and their uniforms are cute with plaid theme."
Miinukset: "My only complaint was the lack of meal options for purchase onboard. I didn’t realize you had to order the meals when purchasing the ticket, and figured there’d be an option to purchase onboard (for a higher price possibly?). Sadly, the only options for last-minute purhase are snacks. The closest thing to a “meal” was a hot cheese sandwich on wonder bread for $7. I probably should’ve done my homework, but it’d be so nice if they allowed purchase of meal while onboard."
Plussat: "reasonable upgrade to business class"
Plussat: "The plane and plane ride."
Miinukset: "I understand there is construction but your NY terminal is dirty, uncomfortable, no modern conveniences nor decent restaurants. And boarding was a cluster duck."
Plussat: "Norwegian is an awesome airline."
Miinukset: "Both Athens and JFK were horribly prepared for our flight. We were delayed 90 min departure due to the irresponsible extra screening by the Athens security staff. Then, when we got to JFK, we sat on the tarmac an extra 45 min because the gate wasn't ready for us."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Brand new 787 Dreamliner is a great airplane. Entertainment system is very good."
Miinukset: "Rude, no announcements"
Plussat: "The plane itself and the entertainment system. The captin flew the plane very welll!"
Miinukset: "No good no snacks and having to ask for water . You have to pay for everything from water to a snack. Not even nuts are included in the purchase . Don't think i would fly again with them"
Miinukset: "I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!"
Miinukset: "Seat space"
Plussat: "Excellent value, efficiency and quality for a reasonable price."
Plussat: "Spacious, filled with amenities, affordable"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Easy boarding process , nice airplanes"
Plussat: "Boarding was quick (bus to aircraft and stairs), the ticket was cheap, just your average Ryanair flight!"
Plussat: "The crew was excellent!"
Plussat: "Relatively cheap"
Miinukset: "Despite a delay of 1 hour waiting in the aircraft on the tarmac, there was no offer of water to passengers. Food options were very limited and they couldn’t take payments by cards meaning passengers without cash couldn’t purchase food."
Plussat: "Online booking was nice and easy."
Miinukset: "Plane was small ,seats were not comfortable and plane was not connected with eye so passengees were waiting outside of plane in cold weather."
Plussat: "As it was impossible to confirm that I was on that flight, and I had to book another flight with Tui less that a day before I was due to fly, therefore to like. It was equally impossible to contact Last.minute.comm."
Miinukset: "It would be have been great to make contact with an actual human being"
Plussat: "Flight got me home..."
Miinukset: "Tatty magazine/menu that was passed round passengers, unclear cabin baggage sizing and almost made to pay extra fee for something that fit!"
Miinukset: "Loud men in lifeguard uniforms were allowed to blow whistles, yell, run around, and make everyone miserable by attendants. When I commented she said ,"oh well, that's the kind of flight it is,". junior high school lunchroom Nightmare!!"
Plussat: "Seat was comfortable & flight was good"
Miinukset: "The airport boarding process was a bit of a faff had to pass through 3 separate check points for passport before being allowed to board, the priority boarding thing is also not worth it.."
Plussat: "Very efficient"
Miinukset: "My wife was not allowed to board the flight. because her passport expires in april, we was told by ryanair in a phone call that this would not be a problem,then when she tried to board she was refused. thanks ryanair you cost us a lot of money and caused a lot of stress. you just lost another customer. why not make it clear that a person needs 90 days on their passport if you are going to enforce these purile rules."
Miinukset: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."
Plussat: "fast boarding with no fuss"
Miinukset: "ususl no leg room"
Plussat: "Comfortable seats and good communication at the airoplane"
Miinukset: "Poor and tough language of some of the warking staf, poor instructions, very bad language at the airport before going to the airoplane and delay by half an hour"
Plussat: "Honestly nothing, apart from welcome smile from crew..."
Miinukset: "dirty, overcrowded, seats even closer in my opinion (Boening 737-800), broken window cover, bad smell"
Miinukset: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Plussat: "The price and the female staff were gorgeous."
Miinukset: "Everything from start to finish at BCN."
Plussat: "It took off and landed safely."
Miinukset: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Plussat: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Miinukset: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Miinukset: "Seat pitch is too short for anyone over 5’8”"
Plussat: "That the plane made it to its destination safely."
Miinukset: "Online check win had no place to pay for bags. Terrible customer service during check in. Made us get out of line and wait because they did not want to deal with us. Had to insist on a supervisor to handle issues.Had to pay an \additional $140 dollars to get on board for luggage and boarding passes. Ridiculous"
Plussat: "Was on time and price"
Miinukset: "I did not like the comfort of the airplane, at least put usb to charge the phone"
Miinukset: "The staff, one in particular, was very rude. I asked for some hot water to drink on board as I wasn’t feeling well, and the flight attendant refused. The seats were extremely uncomfortable, and just helped ruin the overall experience. The flight was late. We also ended up alighting the plane in rain when we got to London, which cause me to get a cold."
Plussat: "Left late but arrived on time."
Miinukset: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Miinukset: "There were 3 queues, supposedly- one for priority boarding, one for back row seats and one for the rest of the passengers. But there was only one person at the boarding gate and she was accepting anyone with a boarding pass regardless of which queue they came from. This resulted in a lot of shoving and pushing and a complete bottleneck at the gate. It was uncivilised to put it mildly. Really poor experience. Next time I’ll try a different airline even if I need to pay a bit more."
Plussat: "Price Simplicity No agro No fuss"
Miinukset: "Flight was a little leaving - 25 minutes."
Plussat: "Hard to find anything"
Miinukset: "Small cramped, uncomfortable old and tired plane. Extra for everything...."
Plussat: "Everything was great good staff with an exception. Quick and easy boarding"
Miinukset: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Plussat: "great service, no turbulence"
Miinukset: "Plane late - no update. Had to get there 3 hrs early. Pfinding a way to print boarding passes inMorocco a pain. Not sure I will ever fly Ryanair again. Plus risk of flight being cancelled last minute!!!!!!"
Plussat: "That it is over"
Miinukset: "Extra leg room seats at the front of the plane don't actually have more legroom, and priority boarding is a farce if those without it can board the plane before you"
Plussat: "Flight got to destination on time"
Miinukset: "I checked in in advance but had a bag to check which turned into a check in nightmare. Had to pay for a bag even though it said 1 bag free on online check in. Flight attendant had no change for a water - why do you not anticipate having to break a 20 bill - and gave me a fistful on coins. When I said let me pay by card, she said ok but I won't give you back what you paid already."
Miinukset: "Trate de cambiar mi viaje para otra fecha y me cobraban muy caro encima de lo que habia pagado, trate de hablar con servicio al cliente para hacer el cambio y no podia solo me haciar ir a su website."
Plussat: "Getting off the plane at the other end, eventually."
Miinukset: "The massive delay, the move of gates to the other end of the airport only to get onto a bus and then wait 15-20 minutes to get off the bus and onto the plane. Even an offer of free coffee on board would've been nice but nope, just a few apologies over the PA."
Miinukset: "As we landed at las palmas the passengers were screaming as we had turbulence, no one from the crew tried to ease their fear."
Plussat: "Competitive price. Ryanair delivered on time - no frills but value for money"
Miinukset: "Price and punctual"
Plussat: "Flight was comfortable, from a flying point of view."
Miinukset: "The "preboarding method". Waiting standing up for an hour. Comfort on board is quite "Spartan", meaning not enough room for anything, no amenities for free, etc, etc..."
Plussat: "Ease of being all done online check.in . Seats . Loved the crew the friendliness. The seat comfort and space ."
Miinukset: "The allowing of drunk passengers on return rude loud quite scary . Crew dealt with them very professionally"
Miinukset: "The air conditioning was very high and I think that most passengers feel very cold during the flight."
Plussat: "The actual flight was smooth and without problems."
Miinukset: "Staff was rude and condescending at the check-in desk. They seemed unwilling to answer clarifying questions. Same staff members seemed unhappy to be there as passengers boarded flight."
Plussat: "I sat in the front row and had plenty of leg room. A crew member kindly switched my middle seat for his window seat for which I was very grateful."
Miinukset: "Ryanair did not offer any food or beverage for "free" (i.e., included in the price of our ticket). It was a huge hassle to get our boarding passes printed. We needed to do this in order to be spared a €50/person penalty which I think is outrageous. Boarding was a little intense."
Plussat: "Staff polite and helpful. Swift check in."
Miinukset: "Difficult to identify priority boarding. Queues merged into one."
Miinukset: "1 hour delay. To low on fuel."
Plussat: "Easy boarding (by boarding both ends of the plane at the same time it speeds things up). Cheap!"
Plussat: "Cheap Friendly staff Safe flight Good seats Temperature"
Miinukset: "Waiting outside in the wind for 20 min while plane was still being tanked and loaded No affordable food on board No personal greeting by pilot to passengers"
Plussat: "If you're from America, the carry on luggage is a whole different ball game. Dont think you bag will fit, they are going to hit you with fees."
Miinukset: "We are done our pre-check online two days before the flight. When we arrived at the airport we were told that it had not been completed and sent to another office. There we had to pay a 45 euro penalty each The boarding took forever. And they were probably the most uncomfortable seats we've ever flown in. We like to save a dollar if possible, but will never fly Ryan air again. Life is too short."
Plussat: "Flight was excellent!"
Miinukset: "Too much flight crew communication during night time: Rayan air time for souvenirs shops, coffee breaks... At night a little less break ins will be fine. I know it´s a company policy but if you don't do check in first, I think 45€ its a little bit expensive. :)"