Etsi halvat lennot reitille Kanariansaaret $[7232-Helsinkiin

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "The crew. The punctuality."
Miinukset: "The confort of the seats."

Plussat: "The boarding was a pleasant experience and we got to check in our hand luggage."
Miinukset: "The vegetarian food options were a little strange."

Miinukset: "Arrived late due to bad weather in Houston, about an hour late."

Plussat: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Miinukset: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."

Plussat: "Service and crew"

Plussat: "excellent crew, well manner, well dresses smart feel... they seem to know my needs before I did .. loved it"
Miinukset: "wider wash rooms onboard .. wider seats .. wider seat bealts also plane from FRA - BOM could use service maintinace ... it seemed like an older aircraft"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Good seats and wonderful flight crew."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Staff is great"
Miinukset: "Food is not good."

Plussat: "Promptness Excellent cabin crew"

Plussat: "Crew"
Miinukset: "Late noisy too many children slow boarding"

Plussat: "Everything"
Miinukset: "It was great experience with them"

Plussat: "Gentle crew"
Miinukset: "1,5 hours delay again"

Plussat: "Friendly crew."
Miinukset: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."

Plussat: "Food was okay."
Miinukset: "No entertaintment system. Some crew members did not speak English."

Plussat: "Many bathrooms, crew constantly came around offering juice and water."

Plussat: "Short and comfortable flight"

Miinukset: "Stroller damaged by cargo people"

Plussat: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."

Plussat: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Miinukset: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."

Plussat: "Excellent crew and service on board."
Miinukset: "Airport boarding staff have room to improve in customer care."

Plussat: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Miinukset: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."

Plussat: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Miinukset: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."

Plussat: "On time"
Miinukset: "The food, kids friendly"

Plussat: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Miinukset: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"

Plussat: "Clean plane tho old 747. Great crew."
Miinukset: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."

Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."

Miinukset: "Seating space too narrow"

Plussat: "Meals and service"
Miinukset: "Cramped seats"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Miinukset: "Nothing."

Plussat: "Awesome"

Plussat: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Miinukset: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."

Plussat: "Short flight Ease of checking in Meal provided"
Miinukset: "Time of flight changed by two hours earlier w/o being notified No entertainment Flight delayed due to passenger"

Plussat: "Great airplane seats in Prem. Economy."
Miinukset: "Information access to cancelled flights was horrible. Impossible to get assistance."

Miinukset: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Miinukset: "The airplane was extremely cold and the flight staff was rude"

Plussat: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Miinukset: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."

Plussat: "Great"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "No communication"
Miinukset: "Unhelpful and now luggage has been lost going on 3 days in same clothes"

Plussat: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."

Plussat: "great"

Plussat: "Food was good."
Miinukset: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."

Plussat: "The crew was personable"
Miinukset: "Not enough recent television"

Plussat: "Klm's consistantly high standards in everything they do."
Miinukset: "Nothing"

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Plussat: "Professional crew. Good simple check in."
Miinukset: "Nothing."

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"

Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Miinukset: "Travelled business class and was ace experience"

Miinukset: "Head support for 6 feet plus people on seats would be good"

Plussat: "The seat was a little uncomfortable but the crew were amazing."

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."

Plussat: "Lovely crew, very helpful"
Miinukset: "N/A"

Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"

Plussat: "Everything is alright"

Miinukset: "Not enough leg room"

Miinukset: "Nothing special"

Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."

Plussat: "Great service"

Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"

Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."

Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"

Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Plussat: "Booked extra room seat which gave me good room for seating"

Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"

Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."

Plussat: "In flight food was enjoyable"

Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Good efficient flight crew friendly and helpful"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Plussat: "Easy Boarding"

Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Plussat: "The sandwiches were simple yet just the right touch, on all four flights."

Plussat: "The included snacks and the seats."
Miinukset: "Nothing."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Miinukset: "Long stop over at Schiphol. Too Long!!!!"

Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "Service"
Miinukset: "Only one queue for boarding. Flight late on arrival."

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Miinukset: "The plane was small. It was a quick flight though."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."

Miinukset: "at least offered free water."

Plussat: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Miinukset: "They need to serve drinks with ice! US passengers need ice in their drinks!"

Plussat: "Good service"
Miinukset: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."

Plussat: "Smooth take off and landing"
Miinukset: "Free food for everyone since it was delayed"

Miinukset: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Plussat: "No problems. I was satisfied"

Plussat: "Nothing."
Miinukset: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."

Plussat: "Flight was on time with friendly crew"
Miinukset: "Backup plane from the 90s had broken entertainment system"

Miinukset: "The flight good bit it’s always crappy when you loose your luggage"

Plussat: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Miinukset: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."

Miinukset: "No food or even water"

Miinukset: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."

Miinukset: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"

Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."

Miinukset: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"

Plussat: "It was a normal flight, only a few hours long. The crew was very nice."
Miinukset: "Once again, just some leg, and arm space issues but that's to be expected."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Flight attendants were courteous and professional."
Miinukset: "Only offered coffee and tea during meals."

Plussat: "The crew was friendly. There were many empty seats so I had a row to myself."
Miinukset: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."

Miinukset: "The flight arrived an hour late."

Miinukset: "I have already answered this question. Enough."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "In toilets there was no paper"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "The flight wasn't late and didn't crash."
Miinukset: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"

Plussat: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"

Miinukset: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."

Plussat: "Good entertainment, well organized, reasonably comfortable seats"
Miinukset: "Food wasn't very good, especially the snack"

Plussat: "Food was ok"
Miinukset: "Crew members not friendly."

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Miinukset: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"

Plussat: "Introduce meals even to economy class"

Plussat: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."

Plussat: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Miinukset: "wifi - never worked"

Plussat: "Nothing honestly"
Miinukset: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."

Plussat: "Good more of the same."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Miinukset: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."

Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"

Plussat: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"

Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Miinukset: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."

Plussat: "All good"
Miinukset: "Free cup of tea!! Perhaps lightly more leg room"

Miinukset: "A great flight!!"

Plussat: "Nice staff"
Miinukset: "Seats are too small, I don't have space for my upper legs."

Miinukset: "Seat didn’t recline..."

Plussat: "Crew were good early on but didn’t check later on"
Miinukset: "It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable"

Miinukset: "On time departure"

Plussat: "Smooth landing"
Miinukset: "It was a bit warm"

Plussat: "Staff were professional and courteous"
Miinukset: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Miinukset: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."

Miinukset: "Stop losing my luggage and stop charging for food."

Plussat: "The crew was behaving nice."
Miinukset: "The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details."

Miinukset: "Amazing"

Plussat: "Efficiency"

Miinukset: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"

Plussat: "Crew was very attentive"
Miinukset: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."

Plussat: "Old school crew were fantastic and made this a great flight - which is so atypical for BA these days."
Miinukset: "Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American."

Miinukset: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."

Plussat: "Boarded efficiently. Took off on time. Landed ahead of schedule."
Miinukset: "Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened."

Plussat: "Crew very pleasant, professional and friendly."
Miinukset: "Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens."

Plussat: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."

Plussat: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."

Miinukset: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Miinukset: "Food - my dog wouldn’t eat it, Entertainment - woeful same movie just different title, Late again they must specialise in being late"

Plussat: "Getting off"
Miinukset: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."

Plussat: "Boarding was relatively efficient, the food was decent although breakfast was a modest chicken sandwich, and the staff was friendly."
Miinukset: "Breakfast, a chicken salad sandwich in plastic and a cookie, was not my favorite thing to face in the morning after a long transatlantic flight."

Miinukset: "Was not offered a drink whole others around me were. Don't know why."

Plussat: "Just flight attendants"
Miinukset: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"

Plussat: "American Airlines is kicking your guy's butts when it comes to comfort."
Miinukset: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."

Miinukset: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."

Plussat: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Miinukset: "Nothing"

Plussat: "Comfort, friendly staff"
Miinukset: "Paying for food and drinks"

Plussat: "Enough said"

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Miinukset: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."

Plussat: "Plenty food. Very well looked after by the crew. Lots of good movies."
Miinukset: "Some of the screens had a scratches on them."

Plussat: "My husband and I both had recent knee surgeries so chose the LAST row of 2 seats 39 D,J for Max stretch room. We double checked our seats 19 hours before the flight, show up and the plane was switched we now have an aisle and a middle seat for the 8 he flight. Very stressful. Had to get up a LOT."
Miinukset: "Seat switxh"

Plussat: "Best flight I’ve ever been on. International is always better but it was more like flying in the days of old when you weren’t just a body in a seat. Thanks BA"

Miinukset: "In flight entertainment system was never turned on and had to pay for any food or drinks, even water."

Plussat: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Miinukset: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."

Miinukset: "No food unless it was paid for even water!!! Such a cheap move and sucked being hungry the whole damn time Gate assigned late and very frustrating to find on other end of terminal with a train to take to find it and feeling like you’d miss plane!!"

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "I recently had a difficult time returning to Italy and the part of the journey handled by BA was excellent. They were kind and helpful."

Plussat: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Miinukset: "My headphone jack was broken so I couldn't hear the movie. Insufficient arm/legroom."

Plussat: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Miinukset: "Heathrow need to build more capacity to reduce emissions and delays."

Plussat: "Staff were great, classy even, making the journey pleasant"
Miinukset: "On checking in I wasn’t given the option to add a bag, meaning I had to pay over double the rate at the airport. Trying to add one online or on the app failed. Calling the support helpline was a waste of time and money; spending 10mins on hold before being told there was nothing to be done."

Plussat: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Plussat: "Great crew with Laura, Luke and the team in Club World."
Miinukset: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."

Plussat: "Could be better"
Miinukset: "Food"

Miinukset: "When you book BA and end up with Iberia, that’s definitely not what you want..."

Miinukset: "They lost my suitcase"

Miinukset: "Ok"

Plussat: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Miinukset: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Plussat: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Miinukset: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"

Plussat: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Miinukset: "I had no complaints - the flight was just what it should have been ie no issues"

Plussat: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Miinukset: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."

Miinukset: "You made me late for my connecting flight by unloading my carry one bags slowly. It cost be $500 extra dollars and I’m stuck in Madrid until Friday which is making making me miss work. Unacceptable."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Miinukset: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."

Miinukset: "Crew need to be smile - we not in Russia"

Miinukset: "Fly on time"

Miinukset: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."

Plussat: "Tv, food, blanket with pillow"
Miinukset: "Everything was wonderful"

Miinukset: "10 hour layover in Madrid was too long."

Miinukset: "Crew politeness"

Miinukset: "Politeness of the crew"

Miinukset: "Ibéria offers a terrible service to its customers"

Miinukset: "Ibéria offers a terrible service to its customers"

Plussat: "It was fine."
Miinukset: "Seats are a little crammed."

Plussat: "The aircraft comfort"
Miinukset: "Do the checking before not 15 min before the departure"

Plussat: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Miinukset: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Plussat: "Spacious plane."

Plussat: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Miinukset: "Send emails reminders to offer web check in."

Miinukset: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Plussat: "Staff was very friendly"
Miinukset: "We wanted to eat and there was no sandwiches left."

Plussat: "On time"
Miinukset: "SEAT was not confortable"

Plussat: "Al the devices provided"

Plussat: "The food is very good in 1st class."
Miinukset: "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."

Miinukset: "All processed food. GMO’s. No organic options."

Plussat: "Not a lot."
Miinukset: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Plussat: "Speed of boarding and disembarking. Comfortable seats."
Miinukset: "Slight delay"

Plussat: "We arrived on time!"
Miinukset: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."

Plussat: "On time, clean airplane, smooth, good flight overall"
Miinukset: "No entertainment or food on board. Not even drinking water"

Miinukset: "Nothing"

Plussat: "The lunch in the flight back. The service was good."
Miinukset: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."

Plussat: "The food was nice."
Miinukset: "There was no water in business class toilets. The staff are not polite."

Miinukset: "I can’t rate it is it left without us"

Plussat: "Nothing"
Miinukset: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Miinukset: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."

Miinukset: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."

Miinukset: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Plussat: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Plussat: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
Miinukset: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."

Plussat: "Good, quick flight!"
Miinukset: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Plussat: "I liked my flight to Mallorca with BA"
Miinukset: "I didn’t like trip from Mallorca to SFO via Iberia."

Plussat: "The attention, food and entertainment available on board"

Plussat: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Miinukset: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Plussat: "Finnair landed their plane so smoothly...."

Plussat: "fast boarding"
Miinukset: "food is expensive"