Plussat: "Ye,everything was fine"
Plussat: "The crew was amazing, food and overall experience."
Plussat: "The crew was good"
Miinukset: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Miinukset: "They were very strict with the weight. Everything else was perfect"
Plussat: "Walked away from plane."
Miinukset: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Plussat: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Miinukset: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Plussat: "The service was excellent. I felt I was flying in first class. Thank you."
Miinukset: "I think the entertainment should include movies."
Plussat: "delayed flight, my suitcase did not arrive to destination"
Plussat: "Smooth journey"
Plussat: "The food was great and the flight attendants were very nice!"
Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Plussat: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Miinukset: "The seat backs are hard and there is very little knee room"
Plussat: "On time"
Miinukset: "When I booked the tickets , anywhere it was writen that it will cost a lot for the luggages. I payed 53 euros each ticket and 40 euros for each luggage for a flight of 1 hour! It is the very first time that I pay this price! I am not happy! Kayak should advise clearly the clients for these conditions!!! And they accept no visa or bank card. All in cash!!!"
Plussat: "Great service, crew and good food"
Miinukset: "One hour delay"
Miinukset: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Plussat: "Very good company Nice staff"
Plussat: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Miinukset: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Miinukset: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Miinukset: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Plussat: "Accurate times"
Miinukset: "Night travelling"
Plussat: "Food and drinks provided."
Miinukset: "Small seats. Slow service at baggage drop off."
Plussat: "Nice aircraft , excellent crew"
Plussat: "Everything was perfect, the flight late a little but it was ok with the connection...."
Plussat: "Thanks for everything"
Miinukset: "Thanks for everything"
Miinukset: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Plussat: "On time and good service"
Miinukset: "Check in was a nightmare. Open up the gates at least two hours before departure to avoid stress for all parties involved."
Plussat: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Miinukset: "I'm sure it would have been a lovely flight had I taken it."
Plussat: "Friendly people, quick service."
Miinukset: "They charged 35 euro for one luggage. That's too high and nowhere during my reservation did it say that, KAYAK!!!"
Plussat: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Miinukset: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."
Plussat: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Miinukset: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Plussat: "Professionalism. The flight attendants were professional, very efficient and helpful."
Miinukset: "Vegetarian. I should have ordered in advance."
Miinukset: "Doesn't mention on kayak that the flight was low-cost flight and that we need to pay extra for luggage. we had to pay it on the check -in on airport and it was so expensive."
Plussat: "Clean, smooth, on time"
Miinukset: "Not interesting"
Plussat: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Plussat: "THe food was not bad."
Miinukset: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Miinukset: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Miinukset: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
Plussat: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Miinukset: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Miinukset: "If it is possible to change the timing of the departing flight from Beirut."
Plussat: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Plussat: "I wish Aegean flew everywhere. Great service, AMAZING food. Great flight."
Plussat: "The plane was clean and the flight smooth."
Miinukset: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
Plussat: "service in-flight was very good"
Miinukset: "we waited at the gate they gave on check-in. we sat forever and then realized that our gate had been changed. they almost didn't let us on the flight because we were last minute. they said they called for us at the previous gate, but we never heard any messages"
Plussat: "Flight was great! I was very glad to receive emails about slight time changes. Very good!"
Plussat: "Friendly cabin staff"
Miinukset: "Long wait for check in, luggage cost 40E extra...but I didn't know it before...and then one had to leave the check in counter and go somewhere else to do it...taking more time"
Plussat: "Friendly staff, quick boarding, free meal."
Miinukset: "Late takeoff, poor legroom."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
I missed my connection. Lufthansa did a great job helping me get a new flight. My luggage arrived on the same plane as I did. That was astonishing.
Food was mediocre. In flight entertainment lacked live TV. Crew was fantastic. Plane very comfortable if a bit worn.
I have to we rerouted 3 times could not take the original plane
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Good crew."
Miinukset: "More comfortable seating."
Plussat: "Comfortable seating, good food served by this airline"
Miinukset: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Miinukset: "Not much legroom and no tv’s on a 10-hour flight"
Plussat: "Great crew"
Miinukset: "Uncomfortable seating"
Plussat: "Friendly crew, tried their best to accommodate"
Miinukset: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Plussat: "Crew was good overall"
Miinukset: "Food was overheated and bland in taste. No on board entertainement"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Food was good & they served a full meal!"
Miinukset: "Crew appeared annoyed with everyone. No entertainment provided."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Plussat: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Miinukset: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Plussat: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Miinukset: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Plussat: "Polite crew"
Miinukset: "1 hour delay again"
Miinukset: "Had to run thru airport to catch plane, thn long wait to board."
Miinukset: "Air was stuffy."
Miinukset: "Still in Munich."
Plussat: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Plussat: "Equipment, crew"
Miinukset: "The boarding of the plane was disorganized."
Plussat: "A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be."
Miinukset: "I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation."
Miinukset: "Wheelchair assistance did not arrive at gate."
Miinukset: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."
Miinukset: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Plussat: "The crew was more helpful than the transatlantic flight."
Miinukset: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Miinukset: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Plussat: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Plussat: "Flight attendants we good"
Miinukset: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Plussat: "Crew was great and helpful. Flight was half empty so it was comfortable."
Miinukset: "The plane was not very clean."
Miinukset: "Vegetarian meal choice not offered"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Miinukset: "The boarding process was poorly executed"
Miinukset: "A man next to me took a picture of me when he thought I was asleep."
Plussat: "my favorite airline"
Plussat: "Comfortable seats."
Miinukset: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Entertainment options was great."
Miinukset: "Passenger in front had his seat reclined the whole time, even during meals. Crew said there was sufficient space that the passenger in front did not have to put their seat in the upright position during meals."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Great flight Will go again!
Plussat: "The seats were so comfortable"
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "I congratulate the KLM crew!"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "KLM staff is great"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Plussat: "Everything is alright"
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plussat: "Very friendly and helpful crew."
Plussat: "Nice flight, nice crew, and a nice experience."
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Miinukset: "Bit cramped for space"
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plussat: "The supplied pack of toothpaste/toothbrush"
Plussat: "Flight was on time and quick and comfortable"
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Plussat: "Smooth flight. Perfect service."
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Plussat: "We made it safely to our destination."
Miinukset: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Miinukset: "One Toilet for a full plane with 150 passengers...."
Miinukset: "Being on time"
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Miinukset: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Plussat: "Helpful crew"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "If water was free it would be better. Other than that everything was fine"
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "An extra fee is charged if you don't check-in online."
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plussat: "Everything was very smooth and the crew was very attentive."
Plussat: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Miinukset: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Miinukset: "Who charges for coffee, jeez"
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "It was very easy to print boarding pass."
Miinukset: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "Friendly crew, tons of meal options, good price."
Miinukset: "Checked in luggage is only 20kg, there's no entertainment in flight."
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Plussat: "Very efficient, quick"
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Boarding tool a lot of time. We departed late"
Fast, good loads in and out, totally worth of price.
Plussat: "Flight was 20 minutes early."
Plussat: "It was very simple and expedited"
Miinukset: "Kiwi booking through kayak was deceptive and I had to pay for a ticket at check after learning Ryanair does not do business with kiwi. Price was more than double and kiwi also billed me. Thanks!"
Plussat: "Cabin staff was polite, the flight was short."
Miinukset: "The check in process is absurd. I did not have a chance to check in on my phone beforehand, so I waited in line to check in at the desk. At my turn, the woman behind the desk was annoyed with me for not checking in and told me I had to go speak with another office (though she did not clarify why) and then come back to her. The airport was small, so lines for check in, security, this other office, and those seeking food were all merged into one large group. This second office didn’t open for another 40 minutes so I was thankful I’d arrived early. Standing in line, those around me all figured out why we were there: this was the line to pay extra fees. Apparently if one doesn’t check in beforehand, there is a fee. Ok, I had a few euros left. Nope, it was €68.20 to check in at the airport desk. I took my receipt and went back to the first line, she printed me a boarding pass and I was able to get through security. The fee to check in at airport was more than the cost of my ticket."
Plussat: "On time. Short flight"
Miinukset: "Very little legroom and seats do not recline"
Plussat: "lower cost and nice staff."
Plussat: "Good service easy flight"
Plussat: "On time"
Miinukset: "Everything else. Boarding process was terrible- felt like cattle. Attendants were not nice."
Miinukset: "Problems: 1. very difficult to understand what was and was not included in the price of the ticket when purchased. Basically, later I found, it was a $50 ticket for the price of $90 because I had to pay for a checked bag, about $40 per person. Rediculous! 2. The next surprise came when I tried to check-in early while on vacation, for my flight to Athens. Apparently another $50 if we didn't check-in early (before the airport). My computer wasn't working on the website for some reason, so I was stressed. Fortunately able to check-in using my husband's computer. But then I was stressed because we couldn't print-out the tickets and I thought that they would charge us another arm-and-leg. They didn't, but the poor couple next to us in line had to pay the $50 extra per person for not checking in early - Rediculous! 3. There were about 5 long lines to go thru for check-in, basically showing/reshowing passports...it took forever! And so crowded. Rediculous! I will NEVER fly RyanAir"
Plussat: "Very orderly and on time"
Miinukset: "Our flight ended up almost 3 hours late which caused us to miss our flight home. When we asked for assistance and explained our situation they simply said there was nothing they could do. She even jokingly shared advice on a place to eat since we were probably not going to make it home that day. This delay cost us another night in a hotel and a couple thousand for tickets on another flight the following day. When we complained to the service desk at the airport they offered no help, we actually had to go to airport information to find out how to file a complaint. I highly recommend you choose another airline."
Miinukset: "I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically."
Miinukset: "Generally, the experience was horrible. Poor service at the terminal, with unfriendly staff, no proper instruction about what to expect in terms of all the hidden fees for bags and other items, and an unorganized boarding process. The plane itself was clean, but very cramped, and the process of forcing random seating is just totally meaningless. The flight is already so overbooked that there is no chance any seats would be left unfilled, yet you split up couples, families and friends by forcing them to pay for assigned seats. Very poor customer service. There are many who say the money saved is not worth the hassle if you are not flying alone, and I agree with that. The one good thing I can say is that there were no problems with the baggage handling, but again, this is to be expected, not applauded. Poor quality service, Ryanair, as evident by the fact that your own employees were voicing their complaints to several passengers about the company. This should really be improved, but given that they are not under any significant competition, and people need a way to get to the islands, it is unlikely this will happen. I hope that my negative review, as many others, will force the management to make necessary changes to improve the service provided."
Plussat: "The crew on the actual flight was good but it was a very short flight (about 45 minutes)."
Miinukset: "The boarding process is ridiculous. First they force you to check-in online. We had a very spotty internet connection on Santorini (on an island - shocker!) so it took me almost an hour to get the app to finally let me check-in. Then they forced us to print out our boarding passes (they wouldn't allow electronic boarding passes for non-eu members). Unfortunately our small villa didn't have a working printer. So...we were charged $18 per person just to print out the freaking boarding passes. Are you kidding me??? Absolutely asinine. Then we had to go through a ridiculous line to drop our bags, another ridiculous line to get our passports checked (and this was a domestic flight), then we had to sit on the floor because the waiting area ran out of seats, then forced to stand outside in the heat for another 10-15 minutes waiting on the bus. Uggh. One of the worst experiences I've had flying (and I've been to 46 countries)..."
Plussat: "Seat was comfortable"
Miinukset: "Charges to print boarding pass was extremely high and the system was down so took way too long to get resolved. Made for a very poor experience. Boarding process was an awkward mess."
Miinukset: "I didn't like the fact that I had no access to my email until an hour and forty minutes before my flight and then saw I had to check in online witch I tried doing once I saw the email and because I was late by 10 minutes they charged me more than what I paid for my tickets! So wrong! And they were so rude about it at the airport! I will never fly with them again."
Miinukset: "Needs better AC and to be more organized."
Plussat: "Cheap in every way"
Miinukset: "Cheap in every way"
Miinukset: "Too much of a hassle for check in, overcharge on bags, bad customer service"
Miinukset: "THE HORRIBLE POOR SYSTEM TO HAVE TO GET OFF THE LINE TO HAVE TO GO PAY FOR OVERWEIGHT, THEN COME BACK TO COUNTER, THEN TAKE YOUR OWN LUGGAGE TO ANOTHER AREA WE ARE NOT USED TO THAT KIND OF LAST CENTURY SYSTEM IN THE USA YOU HAVE A LOT TO LEARN ABOUT CUSTOMER SERVICE, THERE IS NONE... I WILL NEVER FLY WITH RYANAIR AGAIN (NEITHER THE 34 OTHER PEOPLE IN OUR GROUP)"
Miinukset: "The entire experience with Ryanair was bad. Once I checked in for my flights, I was never given an opportunity to print out my boarding passes which created myself and 5 friends to pay 18 euros to print the boarding passes out at the airport. The "boarding pass" button didn't even work. The gate agent was not friendly at all and wasn't helpful. I tried calling Ryanair to dispute the boarding pass charge and their customer service was even worse. I will NEVER take Ryanair again."
Miinukset: "I understand this is a budget airline; however, they trap you with non-stated fees. I received an email letting me know that if I did not check in online in advance, we would have to pay €50 each to check in at the airport. So I checked in online for my entire group in advance and when we arrived, we were told we had to pay €18.60 each to print our boarding passes because the airport wifi was not strong enough to refresh and pull up our online passes. I wouldn't even be able to change the outcome in the future because there was no printer available at our rental house and apparently only one printer for the airline. This is just completely outrageous, especially for a 30 minute flight. Avoid this airline at all costs."
Plussat: "exceeded expectations. Service, ease and follow up - top marks"
Miinukset: "The actual airport in Santorini is a zoo and everything takes far longer than it should. There are countless lines to wait in and huge inefficiencies in the way they operate. This causes frustration but Ryan Air only added to that tenfold. They nickel and dime their customers for everything including charging 62 Euro for in person check in. They then charge for overweight and oversized bags but these are based on their unorthodox weight and size restrictions. The worst part of all of this is that after going through 3 lines, you then find out your bag is too big and are forced to go back to the gate agent to start the process over. The flight left late because of these delays. This airline is a joke and I would not recommend flying with them to my worst enemy!"
Miinukset: "Didn't even serve water. Super budget"
Miinukset: "Add on fees quadrupled the cost"
Miinukset: "We walked outside it was extremely cold"
Miinukset: "We didn't have our boarding passes, so they charged us 30 euros each to print boarding passes and then we wanted to check our suitcases and we were charged 60 euros each. So our original cost of the 2 tickets was a reasonable combined 110 euros, but then they hit us with an additional 180 euros for suitcases and boarding tickets. Felt totaled screwed over"
Plussat: "On time and friendly"
Miinukset: "Expensive to check luggage"
Plussat: "We may be able to find cheap tickets with Ryanair but this also comes with horrible service. They charge 3 euros for water ( in flight) and if for some reason your phone stops working and you have not printed your passes they charge 45 euros to print your tickets. We may be able to find cheap tickets with Ryanair but this also comes with horrible service."
Plussat: "The flight was on time"
Plussat: "Quick flight"
Miinukset: "Crying baby throughout flight."
Plussat: "Flight crew very nice"
Miinukset: "Ticket counter associates, horrific! They don't have a clue. Their app wasn't working to download tickets and associates wanted to charge me €18@ to print a paper ticket. Ridiculous! I'll take my business to Aegean or Olympic airways next time as well as my friends and family."
Miinukset: "The Greek ATC strike cancelled all flights for 2 days but my flight on Monday had not yet been cancelled although my flight out of Athens on American was cancelled and replaced with a much earlier flight so Monday on Ryanair would not work for me. There was no way on earth that I could get in touch with any human or even online Chat (no one available - ever). The website would not let me make a change - not even to reduce my luggage from 1 bag to zero. No refund because they show me as having flown on the flight! Tried faxing headquarters and no response. Wow what a total rip-off!!!"
Miinukset: "Bad customer service."
Plussat: "Flight was on time and comfortable."
Miinukset: "Standing in line before boarding."
Miinukset: "This airline sent an email indicating that security at the Santorini airport would take 2.5 hours when in reality it was Ryan Air's inefficiency that took that long. I've never had a boarding process take so long, be so inefficient, and the crew be so lacking in customer service. They also were on the PA for almost the entire 50 minute flight trying to sell products which was irritating at best on an 0825 flight. Fly another airline out of Santorini...Ryan air was terrible and the hidden costs for check in and bagggage are ridiculous."
Plussat: "Very good nothing bad"
Miinukset: "Nothing bad to say"
Plussat: "Crew was friendly and helpful."
Miinukset: "Additional costs after the initial ticket were excessive."
Plussat: "Smooth ride, good service!"
Plussat: "I lost my boArding pass in the line to the gate, and the ladies at the desk helped me sooo much! I was almost having a panic attack!"
Miinukset: "I had previously checked in on line, but went to the wrong airport and couldn't change my flight at all because I had already checked in"
Miinukset: "The strictness of the company's policy for carry on luggage is absurd and the price you have to pay to check a carry on size luggage is ridiculous. One of my least favorite airlines"
Plussat: "Low cost, flight times which met my travel needs"
Miinukset: "Check-in desk in Athens airport opened late, and I was forced to pay the luggage charge (pre-paid during on-line booking of flight) a second time. The boarding process at the gate was chaotic and unprofessional. My seat in the plane was cramped and uncomfortable. We were never offered any refreshments, but the cabin crew had time to hawk beauty products and raffle tickets for charity then stand around for the rest of the flight chatting, sharing pictures from their friends, etc. As I stated in my previous post about the outgoing (ATH to RHO) leg of this trip, I will never deal with RyanAir again."