Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
The original flight was cancelled and were unable to connect to the SAS flight. There is NO SAS customer service on the weekends. Unbelievable. Now we are getting the run around on receiving a refund.
SAS is an extremely neat and organized airline, clear on its promises and very communicative. Of course COVID-19 caused some changes in service levels and available items (water is an optional and paid item while coffee and tea (because of them being hot) complimentary. Attendants were very clear in pointing this out which is highly appreciated.
The trip was smooth and the service was excellent.
Miinukset: "Only serving beef as meal in economy was not great. A choice would be better."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Check in was so easy."
Miinukset: "Last minute change of boarding gate led to a dash across the airport!"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "Could not have been better"
Plussat: "Yes, crew was excellent"
Miinukset: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "No problems. I was satisfied"
Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Plussat: "Food was okay. Very smooth landing"
Miinukset: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Miinukset: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Miinukset: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Miinukset: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Miinukset: "Expensive rates on luggage"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Comfortable flight."
Miinukset: "Only one meal option ( with meat). Alcoholic beverage not included."
Plussat: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Miinukset: "I didn't like that they tried to sell stuff on the plane."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "The crew was fine. Got there on time."
Miinukset: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Plussat: "On time...and the staff was great"
Miinukset: "Seat cushions"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Miinukset: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."
Miinukset: "Delay after delay. Screaming kid"
Plussat: "I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "paying extra for more legroom"
Miinukset: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"
Plussat: "Short flight, friendly crew."
Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."
Miinukset: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Plussat: "Plane was clean and comfortable"
Miinukset: "Seated by toilet which Ididn't realize"
Plussat: "Was told to collect our luggage and buy a new ticket!!!!"
Miinukset: "Wasn't allowed to board connecting flight"
Plussat: "Not enough space to store items."
Miinukset: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Plussat: "It was quick. Can't rate food or entertainment as I didn't use"
Miinukset: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Plussat: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Miinukset: "I arrived in Copenhagen with no ticket. I was unable to print my connecting ticket in Gdansk and the woman at the SAS counter in Gdasnk could not help me either. When I landed in Copenhagen, I had several hours before the next flight. I went through immigration and went to the SAS counter where my gate was. Woman told me I could not print the ticket there until an hour before the flight, but if I wanted to go back through immigration, I could get it printed there. I opted to just wait. One hour before the flight there was a huge line of people like me who had not tickets. I stood for about 30 minutes until I finally got it. Then flight was delayed an hour... Everyone was really nice and the flight was enjoyable, I just don't get what the heck is up with their ticketing system. Why can't I print a ticket at any SAS counter with printing capabilities? Why doesn't the phone app work? Why can I print connecting flights at kiosk?"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Economy seats were roomy. Crew very nice and attentive."
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Good legroom and an attentive crew. Flight was off on time and landed promptly."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Plussat: "More leg room"
Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Miinukset: "For me this part is not applicable"
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."
Miinukset: "Boarding clusterf..."
Miinukset: "There was no entertainment and the food could be better"
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "The crew was pleasant and boarding efficient I lucked out with first class"
Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"
Plussat: "My seat"
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Miinukset: "Security services at Manchester airport...too long and not friendly at all"
Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plussat: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Miinukset: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Plussat: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Miinukset: "Flight cancelled because of weather"
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Miinukset: "There were not noodle soup ready this time."
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Miinukset: "The crew was not very polite."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "Our flight attendant and fnally making it home!"
Miinukset: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Miinukset: "Small leg space"
Plussat: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Plussat: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Miinukset: "I thought the seat seems a bit short but the leg room is ok."
Plussat: "The airplane was new, good food and service."
This has been an outstanding trip, the service and boarding was simple and enjoyable.
Same as I have listed before. Great crew.
Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
Quick boarding. Early arrival. Yay!
I didn’t have TSA precheck although I have Global Reentry. My husband did. My flight home was changed twice. Ended up with a 7 1/2 hour layover coming home to Ohio from Hawaii which is already a long flight. Our seats were changed at the last minute so that we were not seated together.
O’Hare strikes again. Flight delayed by almost an hour because the previous flight at our departure gate was delayed. Our plane had to wait until that plane had left, which was the entire cause of the delay. Otherwise the crew and plane were great and they tried to make up some of the lost time.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Miinukset: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Miinukset: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Plussat: "Flight was mostly empty and it’s a short trip."
Miinukset: "Super hot inside the cabin and little we could do to lower the temp"
Plussat: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Miinukset: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Miinukset: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Plussat: "flight took off exactly on time & arrived on time"
Miinukset: "A small meal would’ve been appropriate on this flight considering it was first class. Only thing offered was a cookie"
Plussat: "Arrived on time"
Miinukset: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Plussat: "Early arrival!"
Plussat: "Very nice new plane."
Plussat: "Quick flight"
Miinukset: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Plussat: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Miinukset: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Miinukset: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Miinukset: "The crew was very disappointing!!!!!!"
Miinukset: "No overhead space"
Plussat: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Miinukset: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Miinukset: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Miinukset: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Plussat: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Miinukset: "Seats are cramped"
Plussat: "40 minute flight, on time, no complaints."
Plussat: "see above"
Miinukset: "see above"
Plussat: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Miinukset: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Plussat: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Plussat: "For an inflated price, I was able to get decent leg room. The flight was on time."
Miinukset: "Seat comfort was minimal. Gets worse year after year. Fewer comforts & perks for the same price."
Miinukset: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Miinukset: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Plussat: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Miinukset: "The flight was perfect."
Plussat: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Miinukset: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Miinukset: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Plussat: "Awesome crew. On time."
Plussat: "worst experience. Airplane people not so good"
Plussat: "Very quick connection"
Miinukset: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Plussat: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Miinukset: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Plussat: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Miinukset: "not a very good choice of current movies"
Miinukset: "Old Equipment"
Like most Air Canada (AC) flights, it was delayed. And in this case, there were luggage problems. Somehow someone else's luggage got assigned to my ticket so that created some confusion but was easy to resolve and I ended up having a nice visit with the people who's luggage was attached to my ticket. This is touchy subject for me as AC has lost my luggage many times (or the airport, I'm just not certain who to point at as I don't know) In flight was pretty standard, one lady was wonderful and the rest seemed mediocre in comparison. We landed in Toronto and had to wait on our gate, then pulled into our gate and spent an additional 30 minutes waiting for a ramp to get off the plane. I don't know who was at fault here, Pearson's horrible organization and terrible management or if AC didn't plan to have it there. To do better, more attention in the bag drop process would be good. Then hold the airport accountable for the lost luggage (I'm looking at you Pearson from the time you sent my domestic flight luggage to Turkey).
The problem was this trip was held due to connection from Halifax. My issue is with the Halifax leg which was delayed due to "cosmetic"problem on outside of plane. No communication to passengers about missing connecting flight in Toronto
I had smooth check in process and boarding.
All around an impressively bad experience. Canceled flights, delayed flights, unhelpful staff. An absolutely poor experience that I would think any company would be ashamed of. Canceled my original flight, rebooked on a flight that would miss the connection. Refused to book me on other available flights. Got into location late, location was under staffed. Couldn't find my bag for the overnight I was then forced to do. Would avoid at all costs flying again.
Miinukset: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Miinukset: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Plussat: "Friendly staff, comfortable seats, good, easy to use entertainment. Everything you would want on a flight. I have never flown air canada before, but definitely will again!!"
Plussat: "Generous leg room in coach class"
Miinukset: "Sat on the runway for almost an hour both to and from my destination"
Plussat: "Breakfast was excellent"
Miinukset: "TV screen were too dark"
Miinukset: "Food is tasteless and it is too crapped. No leg room on planes"
Plussat: "price, flight wasn't full, water offered through cabin between meals"
Miinukset: "No menu of food description before meals. Only get choice of beef or chicken"
Miinukset: "English subtitles for movie collections"
Plussat: "Great airline for food and service."
Miinukset: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Plussat: "comfortable clean and overall a pleasant experience"
Plussat: "A few turbulents just before landing but great flight crew."
Plussat: "Free food and beverages"
Miinukset: "No snacks between meals"
Miinukset: "Air Canada is horrible! They have terrible customer service. Our flight was delayed, and we were on the phone for three hours trying to get things sorted out so that we got to our tour in Egypt on time. I had a few questions on our flight, so I emailed them and received a form letter that I would get a response in 25 business days. If you have any other choice, take it over Air Canada. I will never fly with them again."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Seats very hard to sit in for 5 hrs."
Plussat: "Comfortable flight, decent movies and food"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "I like that the seats have tv's and seats are comfortable There is also a great selection of things to watch Including Indy Canadian content So great! Crew was great as usual I very much prefer to fly air Canada over the American carriers"
Miinukset: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Plussat: "People working at the check-in counter in Sydney were friendly"
Miinukset: "Delayed departure and while I was rebooked for the possibly missed connections already in Sydney it was a premature decision as I would have made the connection in Vancouver. Food on a long flight is important - lousy meals and worst sandwich ever!"
Plussat: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Miinukset: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."
Plussat: "Normal quick flt."
Miinukset: "Nothing really, pretty standard."
Miinukset: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."
Plussat: "Good boarding procedure"
Miinukset: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"
Plussat: "The sag wagon ride, all be it short as the major length of walk not available to assistance.la"
Miinukset: "Lay out design of terminal, nearly missed initial flight to Copenhagen from Toronto- due to no assistance to navigate through terminal, needed ride but only wheel chair available, but not in time to catch flight. Toronto to MKE- The 5 gate changes, and watching 2 previous flights 40 minutes late with multiple gate changes, plane with flat tire and gasoline leak, not confidence building. Plane very small,tightly seated in back row without ability to recline, directly across from bathroom in which the door kept flying open and a women emerged to state some issue with toilet."
Plussat: "it is on time no hassle every things is smooth"
Plussat: "with more than two hours delay and they changed the gates with little or no notice."
Plussat: "We had to book our son on a flight from Phila to Toronto unexpectedly. We had lost our car keys in Canada and had no way to get new ones. (That's a long and complicated story.) our only option was to fly our son up with the spare key. Luckily he had just gotten his passport. He got a window seat and lived the adventure. The crew couldn't have been nicer."
Miinukset: "The last minute price if $1000 plus!!"
Plussat: "Air Canada made a last minute change on my iteniary which resulted in an 8 hour layover in Canada. Coming off a ten hour flight from Seoul this was not appreciated."
Plussat: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."
Plussat: "I LOVE the individual entertainment screens - those are great! The crew was very helpful and nice."
Miinukset: "Again, my seat assignment was changed to a middle seat when I checked in (I wonder if this is because I'm traveling alone?), even though I specifically purchased a window seat 3 months ago."
Miinukset: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."
Plussat: "Overall, it was a nice flight. The domestic and express flights had no food on offer (for free)..."
Miinukset: "Beyond the absurd 12 hour layover in Vancouver, upon my arrival in Atlanta, my luggage was lost. I'm still waiting on a call saying it was located."
Miinukset: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"
Plussat: "A nice short flight: there isn't much to say here, but the flight was smooth."
Miinukset: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
Plussat: "Flight crew was great."
Miinukset: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."
Plussat: "arrived in London."
Miinukset: "flight delayed from 8 pm to 2 am. $10 voucher for food."
Plussat: "Going it was great. Flew later a night and avoided the lines etc. hated that there was no movie and you had to rent iPads if you wanted to watch a a movie or anything."
Miinukset: "Coming home was awful. Checked in early and our seats were by the bathroom, which it made impossible to sleep or even rest on a 6 hour flight. The que to go through security was crazy. Again the seat right next to the bathroom was awful. Bumping into by people trying to stand in line, the stewards trying to get through etc. I heard several people say they wouldn't fly Canada Air again."
Plussat: "Toronto is a lovely airport, and it's a short hop to Europe from there, which is why Air Canada Rouge is ok for the trip. It's important to remember that their no frills approach means no TVs. Sleep or plan accordingly."
Miinukset: "Flight took off over 3 hours late. Worst part was online check in on United website wouldn't work 24 hours before the flight. So when we got to the airport they didn't confirm we could actually get on the flight because it was oversold until 7:30pm, 2.5 hours after our scheduled flight. We arrived to a wedding 15 mins before the place closed."
Plussat: "Schedule ok"
Miinukset: "Pitch was miserable Attendant said bit was a low cost carrier so no tv in seat We are over 6 feet so never again"
Plussat: "Great female flight attendant. So sweet."
Miinukset: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Miinukset: "Upon purchase of my airline tickets I was immediately shifted from Kayak to one of your support groups Airfare.com. On three separate occasions I contacted them on the phone and each different representative was either rude or aloof at best. This was my first and last time using Kayak services. Gabriela Bartlett"