Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
Good cabin crew, Wi-Fi availability al through my trip.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plussat: "Take off and landing"
Miinukset: "Layover time"
Plussat: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Plussat: "The crew"
Miinukset: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Miinukset: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Plussat: "Amazing crew and on time flight"
Plussat: "Great newer plane, great service!"
Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Miinukset: "Better in flight entertainment"
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Plussat: "Comfortable, hospitality and wonderful service"
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Plussat: "Very old plane with very poor screens where images was horrible"
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Miinukset: "Clean. Courtesy of staff on plane."
Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Miinukset: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Plussat: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Miinukset: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "The airplane was new, good food and service."
Plussat: "Great service by attendants Spoiled us with food"
Miinukset: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Plussat: "Complimentary entertainment"
Miinukset: "Major delays"
Miinukset: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."
Plussat: "Left on time and had above average cabin service."
Miinukset: "My luggage was not placed in the plane therefore leaving me without luggage."
Miinukset: "takeoff delayed due to "technical issues". similarly landed after an almost 60mins delay!"
Miinukset: "Flight was at 10:30pm. Waited at the gate from 9:00-10:40 with no news. Nobody knew what was going on or what we were waiting for. Finally at 10:40 they announced that the flight would be delayed, even though we had figured it out by then. At 11 the flight crew showed up. We finally boarded at 11:30 and we arrived an hour late to our destination. They offered drinks to the 2 people flying "business class" (they were just sitting in the front but amongst the economy class seats) at the very beginning, but then waited to serve everyone else, but as it was late, most people were already sleeping. We arrived an hour late."