The only thing I liked was the team on the airplane were very professional and that I had space in my seat because no one was seating next to me. Everything else was terrible. The food was awful, the entertainment system did not work 90% of the time, I was not able to watch even one movie properly without it stopping and posing all the time. To say that I did not have a good experience in the airport during boarding because it was an organized and a pretty big mess. I will never fly with them again
Horrible customer service.
The food choices and quality could be much better. It is not what it used to be.
The crew was good to me but I could see one short hair air hostesses was very rude to a fellow passenger. She behaved very condescending towards him and I could see at one point he even got upset saying that she cannot treat him like this. It was uncomfortable to watch that. The business class seat was uncomfortable. Please make sure atleast the business class is better in condition. Thanks
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Please return all my money u just sucks
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Plussat: "everything from the boarding and check-in process to in flight comfort."
Miinukset: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Crew was good"
Miinukset: "No entertainment at all, food was bad"
Plussat: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "Gate and schedule alert"
Miinukset: "too cramped to get out of row to the isle."
Plussat: "On time, Staff were excellent"
Miinukset: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Plussat: "Very comfortable journey, was a pleasure to travel."
Miinukset: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Miinukset: "No room for my knees."
Plussat: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Miinukset: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Plussat: "Left on time and arrived 35 mns early, can’t beat that ( ok we had tail winds)"
Plussat: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Plussat: "Ease of boardibg and getting through security"
Miinukset: "We had to fly to mun because it was delay from florence"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Seat comfort, easy of boarding."
Plussat: "A340 was not the A380 but very nice. Had isle seat and seat next to me was open making for a very comfortable flight."
Miinukset: "The boarding process is a bit messy. While the lines went fairly fast, the "line" to board by section was all over the place. Would be better to simplify the process and board by groups or at least have a better way to line up"
Plussat: "comfort ,crew was polite and catering delicious"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Miinukset: "To be waitlisted till gate openes"
Plussat: "my favorite airline"
Miinukset: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Miinukset: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Miinukset: "I could not make it to flight due to health problems. I was refused to be given another date for the flight."
Plussat: "Friendly, professional crew!"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Polite crew."
Miinukset: "Small caps, small liquid amounts was served. They cut back in to water, soda, juice, coffee, leaving the travelers loosing body-water!! The food was cheap and cliche!!"
Seats were comfortable. Crew helped an I’ll passenger in the nicest way.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
I need to go back to waterloo this week
Plussat: "Flight was earlier than scheduled. Crew was good."
Miinukset: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Miinukset: "Nothing--everything was great--perhaps the best service I've ever received."
Plussat: "Good seats, comfortable w headrest adjustable"
Plussat: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Miinukset: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Miinukset: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Plussat: "Crew entertainment"
Miinukset: "Seat cushions"
Plussat: "Seats in first class were comfortable. It was nice to get a cocktail right away."
Miinukset: "A real snack would have been nice after boarding"
Plussat: "Direct flight and good personal service provided by crew."
Miinukset: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Plussat: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Miinukset: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Plussat: "Nothing spectacular, but nothing bad."
Miinukset: "3 hour flight and no entertainment options. Disappointed with that."
Miinukset: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Plussat: "Although they charged me $10 to book a seat for check in it allowed me to pick one that keep the middle seat open for my wife."
Miinukset: "To be charged to pick a seat. You should have revealed that in you pricing."
Plussat: "Great service and fantastic landing!!"
Plussat: "Great crew again, basic aircraft but comfortable economy seats."
Miinukset: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Plussat: "The crew interacts with people serving great food and drinks constantly. The seats were very comfortable with lots of leg space. There are lots of entertainment to choose from."
Miinukset: "We were delayed because of the weather which couldn’t be helped."
Plussat: "Finishing my flight, being able to say I'll never fly American again."
Miinukset: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Plussat: "Every thing was find.."
Miinukset: "Seats harder than expected.."
Plussat: "Didn’t like anything"
Miinukset: "Delayed several times"
Plussat: "I liked how attentive the flight staff was to my 6yeat old niece who was flying for the first time. They even let her talk to the pilots in the cockpit and gave her extra snacks from First Class!"
Plussat: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Miinukset: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Plussat: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Miinukset: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Plussat: "On-time arrival"
Miinukset: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Plussat: "*finally* getting rebooked"
Miinukset: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Miinukset: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Miinukset: "Plane needs updating. Pretty outdated and dirty"
Plussat: "Very full flight arrived 20 mins early."
Plussat: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Plussat: "Very quick connection"
Plussat: "On time arrival"
Miinukset: "Everything else"
Plussat: "The AA app for entertainment works well, friendly crew."
Miinukset: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Plussat: "Once arrived all was fine. Once arrived all was fine."
Miinukset: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Miinukset: "Flight was delayed two hours then canceled."
Plussat: "Laura was very helpful and so was the gate agent."
Plussat: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"
Miinukset: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Plussat: "On time"
Miinukset: "Reading knight on plane were so dim they were useless"
Miinukset: "Ace was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Miinukset: "The flight was delayed 2hrs when we landed had to wait on tarmac for 30 mins to get to gate"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."