Miinukset: "Not a thing!"
Miinukset: "No mechanical failures or delays would be nice"
Miinukset: "Way too cramped"
Miinukset: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Plussat: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Plussat: "The flight was 90 minutes late"
Miinukset: "On time performance"
Miinukset: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Plussat: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Plussat: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Plussat: "Choice of Entertainment was excellent"
Miinukset: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Miinukset: "Issues with connecting flights so had to sit in different place, seat was broken"
Plussat: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Miinukset: "Super small plane."
Miinukset: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Plussat: "Crew was great. Always attentive to needs of the passengers."
Miinukset: "Can't really think of anything unless you can shorten the flight!?!"
Plussat: "Entertainment on short flights is a nice surprise"
Miinukset: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Plussat: "On time, smooth take off and landing."
Miinukset: "More seat space"
Plussat: "The crew was great and the service was quick and very nice."
Miinukset: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Plussat: "Crew was great"
Miinukset: "Hot in the plane and the landing was uncomfortable"
Plussat: "staff was friendly and very attentive to my needs."
Miinukset: "The area in the back of the plane by my seat smelled like dirty feet."
Plussat: "WiFi and Entertainment"
Plussat: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Plussat: "On time this time"
Plussat: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Miinukset: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Miinukset: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Plussat: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Miinukset: "There was no Christian music on the music section."
Miinukset: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Plussat: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Miinukset: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Plussat: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Miinukset: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Miinukset: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Plussat: "The crew were nice and friendly. The plane was new with lots of amenities"
Miinukset: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Plussat: "Everything went fast & smooth"
Miinukset: "No leg room"
Plussat: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Miinukset: "I loved it all."
Plussat: "We arrived early, great flight."
Miinukset: "We had to wait at customs about 30 minutes because we were early!"
Plussat: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Miinukset: "There should be a N/A option if there is no entertainment available."
Miinukset: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Plussat: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Miinukset: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Plussat: "The flight itself was fine."
Miinukset: "The flight was delayed and it set off a slew of connection problems."
Plussat: "Delta flew their way back into my heart this time around"
Miinukset: "Seats are so tight so uncomfortable"
Plussat: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Miinukset: "Too crowded."
Miinukset: "Time to bring in dual class flights!"
Plussat: "There were alot of good movies to choose from, and the food wasn't bad."
Miinukset: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Plussat: "The aircraft was new and most flight crew were nice."
Miinukset: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Plussat: "Entertainment system was good, great crew, great food, great service"
Plussat: "The crews were very friendly and everything went as planned. It was a nice flight."
Plussat: "Flight was on time and left and arrived on time."
Miinukset: "Should offer headphones for free."
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"
Plussat: "comfortable plane"
Miinukset: "small pastry with coffee"
Plussat: "On time. Arrive early. Smooth flight and landing."
Miinukset: "More meal options. Only chicken for dinner. I’m vegetarian."
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Plussat: "On time"
Miinukset: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Plussat: "Small airplane"
Miinukset: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Plussat: "Being on time"
Miinukset: "Unfriendly crew"
Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."
Miinukset: "I didn't like having to buy alcohol or anything extra on an international flight."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Free coffee in the plane"
Plussat: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Miinukset: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Plussat: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Plussat: "Excellent staff!"
Miinukset: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Miinukset: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."
Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Comfortable seats and attentive crew!"
Miinukset: "Old movies not up to date."
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Plussat: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Miinukset: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "Flight delayed too long, 2 hours. No snacks, only drinks."
Miinukset: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Plussat: "People food"
Miinukset: "Seats small"
Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."
Miinukset: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Plussat: "I was able to sleep most of the flight."
Miinukset: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Miinukset: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."
Plussat: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."
Plussat: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Miinukset: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."
Plussat: "Short flight, friendly crew."
Plussat: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Miinukset: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Plussat: "Flight itself was OK"
Miinukset: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
Plussat: "Reasonable price"
Miinukset: "Very hot, small seats"
Plussat: "Flight was fine, service good, and our seat choice excellent."
Miinukset: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Plussat: "Direct flight"
Miinukset: "Small seats"
Plussat: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Miinukset: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Miinukset: "Norwegian gives you nothing on international flights. We got no meal, no blanket, no pillow, and no leg room. The flight attendants never came by to give out drinks, or even to take trash. We could not even get a glass of water. They were not concerned at all with whether we had a pleasant flight."
Plussat: "Flight was fine, cr"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Miinukset: "Seats were too close together."
Plussat: "Entertainment programs"
Miinukset: "New variety of food"
Miinukset: "There was no entertainment available."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "boarding wasn't good."
Miinukset: "Check in process running smoothly and better announcement of gate change"
Plussat: "Crew was very nice and the food was excellent"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Miinukset: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Plussat: "Everything was fine"
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Miinukset: "Security services at Manchester airport...too long and not friendly at all"
Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "The fresh bread and cheese."
Miinukset: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Miinukset: "The wi-fi did not work on our flight"
Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "It was a fine flight"
Miinukset: "no specific feedback"
Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"
Plussat: "Professional and helpful crew."
Miinukset: "Food - two meals, one "hot pocket" item in each. Was not good. Noise level in the back of the plane from engines, very loud. Difficult to hear with headphones, volume very very high. Tray table was difficult to latch, recline feature of seat did not hold in place, bounced."
Plussat: "I already talked about this flight in my Tallinn to Copenhagen review. I don’t want to write it again."
Miinukset: "Again, look at my Tallinn to Copenhagen review. And your review process is confusing. If you ask about my flight to Minneapolis, why would you give me the page for my Tallinn to Copenhagen flight?"
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Miinukset: "Priority boarding means nothing"
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "Nice fast in and out process. Good duty free shop"
Miinukset: "Smallish seats"
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "Like the stopover in Iceland. Fly out tomorrow but continuing this review now."
Miinukset: "Nothing. NA"
Plussat: "The cost of the flight was very reasonable. It was a direct flight from Reykjavík to Minneapolis."
Miinukset: "I was never given the option to check in luggage. I had to pay $77 to check in my luggage. I had been in Europe for 2 weeks so I needed luggage check. Once on the flight, you had to pay for everything except a few juices, sodas, coffee and tea. Snacks and meals had to be purchased. Another expense. The flight was 1 hour late departing for no apparent reason. I have flown Icelandair twice and both times they were late departing. In visiting with fellow passengers they had similar experiences."
Plussat: "Crew and plane"
Miinukset: "Time to connection Delays Time to get luggage"
Plussat: "The flight crew was helpful and pleasant."
Miinukset: "We landed early, but sat out on the tarmac for about 20 minutes or more waiting for the opportunity to taxi to another spot on the tarmac where we deplaned and got on a bus. When we arrived at the terminal, the crowds were very large and slow moving. We got through passport control, but afterward my husband was randomly chosen for a security check and was taken away to a secluded room. I tried to wait for him, but after many people came out who had gone in after him, I finally asked where he was. I was told he went out another door and to look for him at the gate. I went to the gate area only to see a massive crowd which completely filled the entire hallway for about 100 feet or more. I I asked a friend to watch my luggage so I could manipulate through the crowd to try to find my husband, who also had no idea where I was. This was very stressful. The flight left almost one hour late, which is unacceptable. Flight transfers in Rekjavik airport were absolutely terrible in both directions. Something needs to be done about the way Icelandair is scheduling flights and not handling crowds!"
Miinukset: "We departed almost an hour late. Despite checking in early, they put my luggage on a later plane headed for MSP so my ride had to wait an hour and a half after the scheduled arrival. The few movies available weren't new releases and not much of a selection."
Miinukset: "We waited on the plane for 3 hours for our flight to Reykjavid from London to catch our connection to Minneapolis. The crew were wonderful, but the wait was excruciating."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "Good entertainment and friendly staff"
Miinukset: "There was no free snack or food available on this flight, which was overnight and overseas. There was only a 45 minute layover, so no time to purchase food at the airport either."
Plussat: "The flight was reasonably priced."
Miinukset: "Didn't like the idea that you had to purchase food during this international flight."
Plussat: "I appreciate that Icelandair does not board from the front of the airplane which never made sense to me. I love the entertainment and the staff is excellent."
Miinukset: "The only thing I did not like was that it was really HOT in my section of the plane. It was much more comfortable, I realized when I used the lavatory, in the front of the plane."
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "The Skyr is delicious! The best 3 euros we spent in Europe perhaps."
Miinukset: "Part of the deal is that Icelandair didn't include a meal on our flight from Munich to MSP (transferring in Rejkavik). They do have things you can order from a menu (and those were quite tasty), but just be aware that meals are not included. If this (and asking you to pay for wifi) keeps ticket prices cheaper, it's probably the best situation for everyone. We had a brief delay in Rejkavik."
Miinukset: "No meals or snacks provided on a 6 hour long flight, and the food on board was expensive."
Plussat: "In-flight entertainment"
Miinukset: "No complimentary food - not even pretzels - on a 6.5 hour international flight."
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Plussat: "Same comments as above."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Miinukset: "Got delayed about an hour on the tarmac and there was no communication regarding the reason for the delay. Poor organization of boarding process as well."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Miinukset: "The Iceland airport needs to be enlarged quite a bit to accommodate the influx of tourists. It will prevent people from returning. We waited over an hour to check our bags after we had checked in on kiosk. Our flight was 30 minutes late because of the slowdown."
Miinukset: "Was given emergency exit row. When boarding I was told our seats had changed. Not only did we not get the exit row we were told, but we got the seats in front of it that don't recline back."
Miinukset: "We went from gate to gate, with a five minute departure window and then waited almost an hour for another inbound group of passengers."
Plussat: "Seats weren't as uncomfortable as in other planes. Leg room is adequate."
Miinukset: "Seats were still very uncomfortable, did not recline enough for a 6-hour flight. Entertainment system was outdated and very difficult to use. Small quantity of drinks provided was silly. Under-seat storage is so tiny you can't even fit a bag under there."
Miinukset: "There was no meal service for a six hour flight which I find to be hard to believe, but for what I paid I guess I can't expect much."
Plussat: "Ease of boarding, seating assignments such that crowding on an I filled airplane didn't happen; handed a bottle of water when boarding."
Miinukset: "Lack of any snack food without having to purchase even pretzels. Staff courteous, but remote- didn't see them very often on a 6 hour flight."
Plussat: "Short lines for check-in, helpful staff."
Miinukset: "I wasn't prepared to not have food served for free on the plan. I also forgot my headphones, so I wasn't able to listen to music unless it was for free. I've taken several international flights over the last couple of years, and this is not standard practice. It would have been nice to be warned."
Plussat: "The service from the flight attendants was excellent."
Miinukset: "The temperature in the cabin was extraordinarily warm. This was the case on my flight from Minneapolis to Reykjavik as well. This greatly lessened the comfort level for my wife and I."
Plussat: "Flight was comfortable and pleasant as flying can be in economy class"
Miinukset: "Airport is small for the amount of passengers going through, long wait going through passport check and crowded by gate so almost missed flight cause people blocking gate to plane waiting for a different flight, seemed as we were cutting in line"
Plussat: "Selection of movies"
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "The plane made it to the destination."
Miinukset: "the boarding process was a free for all."
Miinukset: "Forced to miss this flight and got routed to Chicago 24 hrs later"
Miinukset: "Delayed flight again."
Miinukset: "The toilets seemed to fill up at the end and had trouble flushing"
Miinukset: "Horrible boarding situation, small area No announcements"
Miinukset: "The chairs at the KEF terminal are very uncomfortable. Also, the airport is extremely cold."
Miinukset: "Time for connecting flights was short and lines through customs at Reykjavik was long. Stressful for everyone, even though we were told flights will wait."
Plussat: "Iceland transfer - confident they wait for all flights from Europe-USA before taking off. Provided great and free wheelchair assistance for my 88 year old mother."
Miinukset: "Outdoor bus transports to and from planes. Limited and ordinary food choices - now days they are like the other airlines, except they still have the Icelandic yogurt."
Plussat: "Refill on a drinks"
Miinukset: "Terrible airport in Iceland. 5 flight left from the same short hall...fire in the airport would be catastrophic. Safety is an issue. Some people cannot stand for hours. Update the airport."
Plussat: "Everything was amazing"
Miinukset: "Nice travel experience"
Plussat: "Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time."
Miinukset: "All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you."
Plussat: "Flight took off on time. Boarding was organized."
Miinukset: "Cabin was cramped. Food quality was so so."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair."
Miinukset: "All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you"
Plussat: "Great crew and flight"
Plussat: "The overall flight experience was positive."
Miinukset: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Plussat: "leaving the plane"
Miinukset: "Boarding a disaster. Flight delayed because crew had to offload hand luggage for 10 minutes. This should have been handled at check in or at the gate. Seat comfort way beyond a joke and they call themselves a premium airline. Food was out in row 4!!!! Seriously!!! Arrival at Heathrow, jetty broken and more delay."
Plussat: "This trip I used BA and Virgin Atlantic business class. I would rate AA had the best layout of business class. AA I WOULD LOVE TO FLY IN BUSINESS CLASS ON YOU 777-300 Any where. Bonus: Bose noise canceling headphones. BA and VA did not have the quality head phones as AA did"
Plussat: "Boarded quickly"
Miinukset: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."
Plussat: "Boarding the plane was fast and easy, crew was fantastic on and off the plane."
Miinukset: "Having to pay extra for the tickets to pick our seats in advance."
Plussat: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Miinukset: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Staff that served us."
Miinukset: "By the time our turn came there was no more choice in food."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Miinukset: "Seats are a little narrow"
Plussat: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Miinukset: "No complaints here! It was a great way to start off our vacation."
Plussat: "The crew were great."
Miinukset: "No on house movies system down. Dirty seats."
Plussat: "We enjoyed the flight from Orlando to London."
Miinukset: "Trying to find the connecting flight in London and not much leg room."
Miinukset: "They were late by 2 hrs"
Plussat: "The crew was helpful"
Miinukset: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."
Plussat: "I arrived safely and on time"
Miinukset: "Audio plug for my seat was broken, but I slept so it worked out Kay."
Plussat: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Miinukset: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Miinukset: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Miinukset: "Not a lot of space"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Miinukset: "My suitcase got stuck in London, now I have to chase it..."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "In flight entertainment, food and everyone was great!"
Miinukset: "No issues"
Plussat: "My flight was changed from Philadelphia to London"
Miinukset: "Little leg space"
Miinukset: "My entertainment voice did I not work. After four hours of the trip they gave me a another headset and thst worked. When I adjecfor decaf coffee, they didn't bring it and seemed annoyed after two asks I got sone, tasted like Nescafé. Food was scare, very surprised there were no snacks after meal was served for a ten hour flight until the end when a small sandwich was served."
Miinukset: "No wifi. No tvs. 1985 just called and they want their no entertainment airplane back. This is 2017.... get with the program!"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "boarding was good,flights were on time."
Miinukset: "if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?"
Miinukset: "We were delayed getting out of Rome, making our connection a little stressful."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Connection desk and gate attendance were the only people who tried to help fix the mistakes made by the people in madrid. Global access allowed to quicken our time spent going home after the mets that was our flight home."
Miinukset: "the attendant at the connection desk did not understand why we had not been given boarding passes or allowed to check in to our flights in madrid. the gate attendants did not understand that even though we were numbers 72 and 73 person processed we were not allowed to check in, receive boarding passes or allowed to sit next to my sister who's reservation was connected to mine"
Plussat: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Miinukset: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."
Plussat: "I got this 'heap ti"kept from airfare.com and there was no difference to other passengers."
Plussat: "Clean cabin and crew's friendly attitudes."
Miinukset: "Finally got it 20 mins before touch down but the cheese was still freezing cold! That's amazing! The crew would rather enjoying coffee and talking instead noticing the call for help. Coffee served with a loosing lid and ended up spilling out."
Miinukset: "Missed flight due to connection delay"
Miinukset: "crew not very friendly ,I had to ask for water 2 or 3 times before it was given to me"
Plussat: "Nothing more than ordinary."
Miinukset: "They charge you for everything, including water."
Miinukset: "Nothing that could be controlled just a lot of turbulence. It would be nice for the pilot to reassure passengers"