Security checks were doubled on return trip compared with outgoing trip do not know why.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew extra nice"
Plussat: "The crew was good."
Miinukset: "Poor planning on having the connection in terminals far apart from each other."
Plussat: "The food was fine to abv"
Miinukset: "The wait time was extremely long and would be even longer when going back to Boston"
Plussat: "The airport was good"
Miinukset: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Miinukset: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Great food. Plenty of restrooms"
Miinukset: "Late arrival. Had to run to catch the next flight"
Plussat: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Miinukset: "The seats reclined too far making me uncomfortable."
Plussat: "I liked that we got served a lot of snacks and food :)"
Miinukset: "Nothing honestly! Smooth flight :)"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "We were unable to fly this trip due to United cancelling our flight."
Miinukset: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Miinukset: "I havent gotten on a flight yet."
Plussat: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Miinukset: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Miinukset: "Flight delay due to connecting flight"
Plussat: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Miinukset: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."
Plussat: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Miinukset: "Not making the flight dinto issues caused by the airline."
Plussat: "Staff were so friendly! The plane was clean and comfortable."
Plussat: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Miinukset: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."
Plussat: "The flight was right in time and the crew was good."
Miinukset: "I couldn't get my phone to connect to the wifi."
Plussat: "See comments above."
Miinukset: "Oversold flight."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The crew moved as quickly as possible, and this made bathroom access easier."
Miinukset: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Plussat: "Crew was good."
Miinukset: "Not on time. Lost luggage."
Miinukset: "They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy."
Plussat: "The seats on the leg of this flight were much more comfortable and there was normal space for feet."
Miinukset: "The boarding here was completely unorganized. After people had just been in a crowd, they attempted to have people love up, which was futile. Some of the seats were dirty and/or unkempt. The snack option wasn't to my liking and may have been the cause of a stomachache later."
Plussat: "The female flight attendants always look great."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "I had a business class seat but it was really more like premium economy for other airlines, but with lower quality. Food, especially for business clsss was not very good. The person next to me flies with them often and pre-requested gluten free but they didn't have anything for her. The seats were not clean with a leftover tissue and apple core from a previous flight. Lufthansa is now my last resort option when flying to and from Europe."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Quick flight good crew!"
Miinukset: "No in flight entertainment"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
The lights in the inside of the plane were like strobe lights, poor functioning.
Miinukset: "App was down couldn’t check in had to pay cash(euros for trip). 250 euros for 180 pound as Ryanair only accepted pound (had to change at airport hence the rates) absolutely disgusting"
Plussat: "Was reasonably on time"
Miinukset: "Lagguage took for ever to come out."
Miinukset: "Too claustrophobic, stood in the rain and wind on the tarmac due to loading delay. Not for me, first and last time with Ryan."
Miinukset: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Miinukset: "All good"
Plussat: "Crew were good considering the difficult situation they found themselves in"
Miinukset: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Miinukset: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Miinukset: "Checking bags was a disorganized nightmare."
Miinukset: "Flight was delayed missed my last connecting train"
Plussat: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Miinukset: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Miinukset: "Delyed flight for 1h30min"
Miinukset: "It was delayed"
Miinukset: "We were scammed ouf of 800 CAD"
Plussat: "Nothing !!"
Miinukset: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Plussat: "The flight was fine"
Miinukset: "Check-in on Stansted airport was completely messed up. Nothing was convenient. We almost missed the plane. They charge for everything. No good procedure in place"
Miinukset: "No customer service, hidden fees, rude staff, small plane"
Plussat: "Arrived on time"
Miinukset: "Screaming children and little food on offer. No tea...again"
Plussat: "The price of the ticket"
Miinukset: "The check in process"
Miinukset: "We were scarred because they sounded very strict but the flight left in time and arrived early. Checking was fast and great."
Miinukset: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Plussat: "The price of the ticket is really cheap and I keep that in mind when I review the flight"
Miinukset: "The boarding was tedious."
Miinukset: "My biggest complaint was the way they handle random seating. My husband and I were on the same record locator and had the same last name, yet he was in the middle seat in the front of the plane and I was in a middle seat in the back of the plane. What gives?"
Plussat: "Liked the cheap price"
Miinukset: "Missed connection to Edinburgh due to delay caused by technical fault with Ryanair plane. Ryanair suggested I pay €100 missed connection fee and rebook flights so quite disgusted by Ryanair's attitude and customer service. Had to pay €50 to check in at airport as boarding passes for the rescheduled flights were unavailable on the app"
Plussat: "Crew were friendly and polite"
Miinukset: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Plussat: "Staff were nice"
Miinukset: "Seating were narrow"
Plussat: "Made me pay 50 euros for a small trolley that was a bit above the requested dimensions though it fits well to the over head bins. Apart from this - nice crew and a pleasent flight"
Miinukset: "Too tough with measuring the trolkey bag. On the eay from my homeland ww had no challenge with the same bag"
Miinukset: "All along the way Ryan air was a disaster. The only thing positive to say is that we arrived at our destination alive and reasonably on time.the lead up with the computer games they played with me and my money put them right down at the bottom regarding service and expectations ."
Miinukset: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Miinukset: "We were forced to put our carry on luggage in the hold despite the fact that was loads of room in the overhead lockers. This is such a tedious new trend clearly designed to increase stress and anxiety around the boarding process (and extract more cash for priority boarding). Add to that the extra effort they take to seat you separately even when checking in together... unless of course you pay extra. Shame on you."
Plussat: "On time"
Miinukset: "Awful service. Very uncomfortable seats. 0 air conditioner, I was wearing the entire flight. I asked for ice and they said not without the purchase of a drink. Water cost money. Never Ever ever recommending Ryanair."
Miinukset: "We had to pay $200 since we did not check in online!! What airline does that? I went online specifically to pay for my baggage since I had heard they charge a lot at the airport but somehow didn't get the memo or email to check in!! The lady at the gate wouldn't budge even though we literally Che led in 1:55 minutes prior to the flight! Total ripoff!"
Miinukset: "I am very disappointed from the service offered by ryanair. I've paid priority and seat. And in the end went on board with others and stayed on normal seat, which supposed to be with extra space. Very unhappy."
Miinukset: "Delay to board was exhausting. No information or explanation why. Everybody was pushed outside with stewards pushing us out of airport building to the exterior where everybody had to stand for 45 min (including elder people and parents carrying babies)."
Plussat: "Efficient boarding process"
Miinukset: "Uncomfortable seat. We paid to check our bags as they were oversized according to Ryan's website however we saw many people stowing bags much larger than ours in the overhead bins."
Plussat: "Ryanair compares well with a lot more expensive airlines. It's not perfect by any means but it offers excellent value for money."
Miinukset: "I have been traveling international with spotty wifi and apparently if you check into your flight less than 2 hours (not standard with most airlines) I was charged nearly double the actual ticket price. I will never fly this airline again!"
Plussat: "Boarding was ok but was not organised very well at the gate Crew were friendly"
Miinukset: "Flight was late leaving Seats seemed cramped"
Plussat: "Price was right, staff were pleasant and helpful. OK for short haul flight."
Miinukset: "Reservation couldn't be found at check in, check in clerk had to manually force a boarding pass thru system."
Plussat: "Head steward was very solicitous of my husband who was experiencing first signs of food poisoning. Allowed him to stand at front while passengers were boarding to get fresh air. Checked on him several times during the flight."
Miinukset: "Overcrowded and no leg room. Knees were up against the back seat of seat in front. There was NO SOAP in any of the three toilets! When I asked attendant the apologized but didn't have any. Gate person pulled us out of boarding line to make us check our bags even though our bags were smaller than most everyone else's carryons. We were the only ones that were checked. Can't help but feel that we were profiled as Americans.traveling."
Plussat: "Loved the new plane and good crew, though we could not understand the announcer's English! Wild! They were nice enough, but the announcements were unintelligible. Not good in an emergency situation."
Miinukset: "As above the poor English from main flight attendant (purser?)"
Plussat: "The flight itself wasn't horrible. The seats were comfortable and staff was pleasant."
Miinukset: "Boarding the airplane was TERRIBLE. We did not even board the aircraft until 10 minutes after our flight was supposed to leave and did not end up taking off until 40 minutes later. Comments from the pilot and flight attendants were unintelligible. When we landed it was obvious that the flight crew was trying to make up for lost time, but it produced a VERY rough landing. I have never gotten nauseous on a flight before but I was after that landing. Rough, uncomfortable, and honestly kind of scary."
Miinukset: "Charged us 50 euro per person to check in at the airport. We thought we had checked in online. We clicked on checkin and went through a whole process to pay for a checked bag and to pay for picked seats. Despite that we were still somehow not checked in. They also tried to charge us for a checked bag. At first they could find record of our payment for a checked bag. This all smells like a scam or maybe just shady practice to charge as many fees as possible. Charged for water on the plane, 3 euro."
Miinukset: "I was charged 30 pounds to print my tickets even though i had checked in ahead of time. I was never notified about this prior to arriving at the desk."
Plussat: "Cleanliness, polite crew, on time departure and landing. Good price."
Miinukset: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Plussat: "Crew on plane were nice"
Miinukset: "Flight was hour and 20 minutes delayed with no communication of why. I was stuck in an underground hallway with other passengers that whole time. Paid extra to catch this earlier flight and because of delay I still missed my plans in Rome. Seats are squished together. Absolutely no room. Nothing was complimentary and food we purchased was gross. Will never fly Ryanair again!"