Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Service was great the airport is amazing the flight was very comfortable
Plussat: "Food is amazing."
Plussat: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Plussat: "Yes.The crew was amazing"
Miinukset: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Miinukset: "No entertainment"
Plussat: "I got upgraded to business class, only the fourth time in 60 years flying!"
Plussat: "Great choice of recently released movies."
Plussat: "Professional nice food"
Plussat: "We made it in one piece"
Miinukset: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Plussat: "We loved everything about our flight, plane was so quiet and service was amazing"
Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"
Plussat: "Got ticket for a good price."
Miinukset: "Long layover overnight when most of the airport is closed and minimal space to snooze."
Plussat: "Food and entertainment"
Miinukset: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "The landing"
Miinukset: "The crew nasty stwarts"
Plussat: "Their water was fine."
Miinukset: "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"
Miinukset: "The people smell very bad !!"
Miinukset: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Plussat: "Very professional and very convenient."
Plussat: "Will definitely fly Turkish Airlines again!"
Plussat: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Miinukset: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Plussat: "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
Plussat: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Miinukset: "Try to improve the departing time, this flight from Mazar usually departs late."
Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Miinukset: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Miinukset: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Plussat: "The food was really good but very little"
Miinukset: "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
Miinukset: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Plussat: "Great flight. On time, crew was courteous and well trained. Seats comfortable with a good entertainment system. Good food."
Miinukset: "Not much"
Plussat: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Miinukset: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Plussat: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Miinukset: "The lady behind me! Not the airlines fault!"
Plussat: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Miinukset: "Nothing negative. Keep up good work!"
Plussat: "Friendly staffed"
Miinukset: "Not the seats I reserved"
Plussat: "Prompt service throughout."
Miinukset: "Would have preferred gate departure and arrival."
Plussat: "The service was good and all attendants were polite"
Miinukset: "They took so long to take away trash after food/drinks"
Plussat: "I liked the food"
Miinukset: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Plussat: "Care and attention the flight attendance showed."
Miinukset: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The movies were good."
Miinukset: "The headphones provided were not that comfortable. The seats seemed smaller and closer together than the last international Flight I took in Emeriates. The flight crew varied on friendliness. Need to improve English and overall service in flight"
Plussat: "Food tastes great. Kept me full the entire time."
Miinukset: "Display panel for one of our seats was broken and after asking to have it reset, staff was not attentive to make sure issue was resolved before moving on. If you're going to be on a flight that long...you want to have your entertainment, and don't want to keep bothering someone to have it work. Also seats were cramped compared to other airline planes and staff seemed to not have an issue that there were some other people on the plane drinking bottles, getting drunk and loud."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "The food on the plane was good and the entertainment options were also nice. Many options for movies etcetera. Also as much food and drinks as you want."
Miinukset: "The seating was tiny. Not enough room for legs to stretch out. The plane also had Florescent lighting that changed colors every 20 seconds for the first 2 hours of the flight, my wife got nautious. At 11:30pm they served supper, which the food was good but this was supposed to be a red-eye so we were expecting some rest. The lights finally went out at 1200 midnight. They turned them back on at 6:00am for breakfast. I will never under any circumstance fly Turkish Airlines again."
Plussat: "I had a great flight from Istanbul to Berlin. I enjoyed the Turkish delight they passed out after reaching altitude. We were also provided an enjoyable chicken dinner. I liked the way the captain came over the audio system and gave us information about what part of Europe we were flying over, it was interesting for me. The take off and landings on both Turkish airlines flights that day were very smooth and on time."
Stefan stewart was excellent, helping with my food & drink needs,thank you.
The bathroom wasn’t super clean
Le repas est casiment vide
More meals in flight - one meal is not enough for an 8hr flight
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "crew great comfortable"
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Entire trip was easy and comfortable."
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Miinukset: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "I like the service. They caring and give snacks, comfort and overall"
Miinukset: "None. I like everything"
Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Miinukset: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Miinukset: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Miinukset: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Miinukset: "Sat on the runway for over an hour. Lack of communication and lies.."
Miinukset: "Individual TVs, perhaps"
Plussat: "second flight was delayed about 30 minutes"
Miinukset: "Bring back the individual TV's"
Plussat: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Plussat: "I was able to sleep through the flight comfortably."
Plussat: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Miinukset: "A second beverage service would have nice."
Plussat: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Plussat: "The cabin crew"
Miinukset: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Miinukset: "Flight delayed 1h30, no food or beverage served!"
Plussat: "Everything was perfect"
Miinukset: "Baggage was not that faster but was still okay Although improvements will be great"
Miinukset: "the fact that they rushed everyone only to have you wait in the ramp"
Miinukset: "1 hour delay boarding then another hour waiting for a Pilot!?"
Plussat: "On time"
Miinukset: "Boarding system, come located entertainment o/b, non existan food/snacks"
Plussat: "Plane is clean. Well kept"
Miinukset: "Wifi. It terrible"
Plussat: "Timeliness and friendly staff. Arrived before scheduled time..."
Miinukset: "After getting us lined up for boarding we were told to wait due to maintenance."
Plussat: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Miinukset: "No outlets no individual monitors"
Plussat: "Arrived early in CUN!"
Miinukset: "Food selection"
Plussat: "Smootm and in early."
Miinukset: "Not knowing no gratis drinks were served."
Plussat: "quick flight"
Miinukset: "seats are very cramped"
Plussat: "Flight attendants were very helpful and courteous. Can't ask for more than that."
Miinukset: "It was an older plane with no entertainment screens. Also, was charged a ton of money to check in a bicycle: $150. It's only $75 on Southwest. Lame."
Plussat: "On time"
Miinukset: "Nisy airplane and hard seats."
Plussat: "The help on getting on the plane and the pleasant staff on the flight"
Miinukset: "The food"
Miinukset: "Very narrow seats"
Miinukset: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Miinukset: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Plussat: "Boarding was prompt, flight attendants polite and accommodating."
Miinukset: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Plussat: "The crew and flight was great."
Plussat: "Everyone was very helpful."
Miinukset: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Miinukset: "I am million miler in Korean air. It's a seven star airlines"
Plussat: "Very quick connection"
Miinukset: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Plussat: "Quickly boarding, crew was extremely polite"
Miinukset: "No kosher food on board"
Plussat: "The crew tried and did as good a job as they could with what they had to work with."
Miinukset: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Plussat: "Top notch airline - staff is personable & comfortable seating"
Plussat: "On time"
Miinukset: "Lot of movement"
Miinukset: "No entertainment. There wasn't even a drop down screen for a movie."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Miinukset: "No food. No entertainment"
Flight was delayed for more then hour
Flight was delayed over an hour.
Miinukset: "I really did not find anything to improve, it was a pleasant flight"
Plussat: "Crew members were very friendly and checked our bags for free."
Miinukset: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."
Plussat: "Crew was friendly, food was good"
Miinukset: "Entertainment was broken in one of our seats, the seats were not comfortable"
Miinukset: "Timing is good"
Miinukset: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
Miinukset: "First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets . Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !! Third when i checked in and wanted to chose my seat 50$ each !!!"
Miinukset: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Plussat: "The crue was great. Food was great"
Miinukset: "Don’t approach"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Miinukset: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Direct flight and excellent service from attendants"
Miinukset: "Seat selection was changed to middle seats without prior notice and the seats are so close together , when the women in front reclined her seat the dinner tray did not fit. An attendant eventually asked her to put her seat upright. Once dinner was over, back to a recline position, far too closer to the seat behind."
Miinukset: "Cancelled flight and horrible customer service!"
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Miinukset: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."
Plussat: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Miinukset: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Plussat: "Plane not full, comfort, choice of entertainment. On time leaving and arriving."
Miinukset: "Unable to check in online. Message said not approved to enter US as yet. Called airline and was reassured but still unclear and anxious about this unusual message. Boarding time was extended."
Plussat: "Todo fue prrfecto"
Plussat: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Miinukset: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."
Plussat: "Great crew"
Miinukset: "Old entertainment system"
Plussat: "Because of you he delayed flight from Los Angeles they gave us a new one to Milan which arrived on n Linate instead of Malpensa two hours after my scheduled trip. Not nice"
Miinukset: "Poor service from the customer service phone line. Pure waste of time. Couldn't help with simple questions about checking in...Sad"
Plussat: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Miinukset: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Plussat: "seats were nice"
Miinukset: "no tvs"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."
Plussat: "Smooth and nice flight. Crew was friendly and attentative."
Miinukset: "I found it surprisingly coincidental that both my wife's and my checked bags did not make the flight to Santorini. Of course, given how the process in dealing with Kayak and this booking, it did not surprise me. Any calls or customer service related questions were handled as though we were 2nd class citizens. I've never been treated like this traveling, but always the attitude came from "oh, you booked this through a discount site" and then I was handled accordingly. I booked it through Kayak for ease as I planned a 7-city, 21 day trip around the Adriatic. Now we'll do our honeymoon without a wardrobe change, filing claims for the contents of our bags, as no one can tell us what happened, or where the bags are, and we're about to depart for our next city. Never, NEVER book a trip from a 3rd party. The seats next to the toilets that don't recline, attitude from airlines, now my first lost bag in 10 years (I fly 3 times a month, too)."
Plussat: "Games at the tv."
Miinukset: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Plussat: "Great space and sit in Economy Plus area"
Miinukset: "The check in process in Miami airport. Crowded, slow."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "All beverages cost extra, including water"
Plussat: "The pilot was were courteous, and kept us update every step of the way..the crew was phenomenal."
Miinukset: "That the ac wasn't working initially"
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Crew was young and energetic … FINALLY !!!"
Miinukset: "poor selection of food … and I was flying business."
Plussat: "This is a standard european flight. The food is not much of an experience as the flight is short. The service is good"
Miinukset: "The service is all business and very little attention to comfort. Perfect OK the main mission is to get me to another airport."
Miinukset: "The bad attitude of BA staff at checkin. My ticket was confirmed but found out I was waitlisted when I got to the airport."
Plussat: "Food was great All flights were on time Very clean and comfortable"
Plussat: "Crew looked groomed"
Miinukset: "No snacks"
Plussat: "Liked the entertainment & crew."
Miinukset: "The airport crew were not too friendly, and boarding was stressful"
Plussat: "the friendliness of the crew"
Plussat: "The crew were quite friendly and very helpful"
Miinukset: "Flight was late leaving and check-in could have been more organized"
Miinukset: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"
Plussat: "-Crew was very attentive to the passenger who needed medical attention. -Captain spoke clearly and slowly. All crew members were very professional. -Cleaner and bigger WC rooms than most planes I've been on which is always a plus."
Miinukset: "-Food was mostly bland (e.g. vegetarian lasagna), overly seasoned (e.g. caramel/chocolate pudding dessert) or just not quite good (e.g. cole slaw). Lots of room for improvement here. Thank goodness I'd packed some snacks while we were still in Barcelona. -The earbuds wasn't very good in comparison to other in-flight earbuds I've used from other airlines. Sometimes staticky, noise cancellation was low, and wasn't as comfortable to wear."
Plussat: "Once I arrived to London and missed my connecting flight due to British Airways being two hours late, the re-routing process was somewhat helpful but I could not arrive back to my destination until 24 hours later as scheduled causing me to pay an additional day worth of parking for my vehicle in Atlanta and missing a day of work."
Miinukset: "The flight was delayed and although I had a very small amount of time to make the flight upon arriving to London, I was denied boarding because I was told I wouldn't make the flight, my seat was given up and I had to rebook another flight."
Miinukset: "Attendee is very rude."
Miinukset: "I was unable to check in online, then waited in line at the counter for 45 minutes to then be redirected to AirCanada counter, where I then had to walk back and forth across the airport with their representative to have them 'find' my ticket, which was supposedly lost. It would have been nice to be informed via email, which counter I should check in at and also, confirmation that they had my ticket. Fortunately I showed up 3 hours early, because I needed every minute of it."
Plussat: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Miinukset: "Not much room in economy class."
Plussat: "They got me home"
Miinukset: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Plussat: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Miinukset: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Plussat: "Take off and landing smooth and relatively smooth in between."
Miinukset: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Plussat: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
Plussat: "found it good. I am eighty years young,I didn't need any extra help.I am very self self sufficient. I was travelling alone. and I really didn't need any extra attrbourention There was a family with a infant and small children just in front of me.I was happy to see the flight attendant,help them get organized and she spoke very nicely to the children.The Baby did cry for a while and the flight assistant did try to help themto calm the child. All in all I was able to read my book and even take a little nap . I would fly Air Canada.again. Thankyou Anita Arbour"
Miinukset: "The only thing I would improve on is to inform passengers of what carousel the baggage would be coming out.on I don't travel a lot and felt lost when trying to retrieve my suitcase. Thankyou again!"
Plussat: "When the flight was cancelled due to mechanical issues my flights from Victoria to Cancun was rerouted through Toronto with free hotel where my brother and I shared a bottle of wine at Air Canada's expense..."
Plussat: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Miinukset: "5 hours delayed because captin was late."
Plussat: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Plussat: "Staff was courteous."
Miinukset: "Entertainment Was limited. Ran out of options for food because of flightbdeparture delay we were over 6hours on flight and many were hungry."
Plussat: "we caught the earlier flight to Vancouver, which was great!"
Miinukset: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."
Plussat: "Une catastrophe à tous les niveaux"
Plussat: "Seats comfortable"
Miinukset: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Plussat: "The price was good and connections were well-timed, and my seat-mate was a nice guy!"
Miinukset: "There was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Nice to have free entreteinment"
Miinukset: "It was uneventful, nothing negative simply average"
Plussat: "In the airport Chicago to Montreal I met a nice person he made my boarding pass to me. I love the service !!!!!! Said Thank you so much for your time to getting. Dory Clothilde"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Good price for flight ticket"
Plussat: "Good room on the seat"
Miinukset: "I paid extra to get into the economy plus (or whatever they call it), because when I was completing the ticked purchase online I was presented with a prompt to upgrade, The prompt said that alcoholic beverages were included, as well as a meal or snack from the menu. As is it turns out, that is only offered on certain aircraft. I call that false advertising, and I should get a refund for the upgrade fee i paid!"
Plussat: "Food great, staff friendly and flight was EARLY!!!"
Miinukset: "Late boarding again with Air Canada."
Plussat: "Friendly attendants made up for the defective entertainment system."
Plussat: "On-time and quick boarding."
Miinukset: "Not enough leg room - similar to most airlines."
Plussat: "The food"
Miinukset: "The crew was absolutely terrible and very rude"
Plussat: "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
Miinukset: "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"
Miinukset: "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
Plussat: "Right on time. No problems boarding"
Miinukset: "No food/entertainment"
Plussat: "On time. Clean plane"
Miinukset: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Miinukset: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Plussat: "The planes were as expected, nothing special.."
Miinukset: "Our flight was delayed, then delayed further with no explanation. No one knew if our connecting flight had left yet, no help in Toronto's confusing airport. TSA was more helpful than the Air Canada staff. Seemed like everyone had gone home for the night"
Miinukset: "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
Plussat: "the accommodation of the carry on in the compartments, it is absolutely disturbing and dangerous; specially and such of huge plane like the one I flew. Passengers should have the right to have a least 1 registered for free luggage to avoid such of chaos, possible injuries and delays. i feel horrible for the flight attendants for such of task of carrying and moving so many luggages."
Miinukset: "The fact that traveling International for so many hours, I was treated like I was flying Domestic. No, food, no drinks. In the past airlines complained about cost of fuel, gas, but now is cheaper and we PASSANGERS never have any consideration flying. Another fact is the seatis are too small, I had to share my seat with two overweight women and they occupied part of my space, I was so uncomfortable, I requested for another seating and was not possible due to the fullness of the plain. I standed up many time not rubber and feel the heat of that person on my left side. overweight people should be suggested to buy double seating."
Plussat: "It got us where we needed to go safely."
Miinukset: "No entertainment, understaffed (garbage from meal sat on tray tables for longer than any flight I've flown), uncomfortable seats."
Plussat: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Miinukset: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Miinukset: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Miinukset: "4 hours delay with no explanation and the least of apologies."
Plussat: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Miinukset: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
Plussat: "I really enjoyed my flight from food to comfort with blankets and pillows"
Miinukset: "TVs on flight didn't work on most Window seats sides and mostly worked in the middle. Wish they had checked the TVs before boarding everyone especially on a long flight."
Plussat: "Everything went smoothly. We even landed a good 20 minutes before we were supposed to. Best flight I've been had"
Plussat: "We eventually got here...6 hours late"
Miinukset: "Bottom line is that they appear to NOT service their planes well and Captain made poor decisions. Only flight on the board listed as "delayed" on a sunny cloudless day in Orlando. Never a raindrop and instead of leaving at noon, we left at six. 1. Took them 45 minutes to change a tire on the nose. 2. According to captain " a strange item was beside his cockpit seat and that took an hour. I assume he didn't recognize his empty Oreo box. How do you allow someone to drop a strange box in the cockpit. 3. Taxi out and a switch won't work. Sit there for 45 minutes. "We were able to reset it." Go 100 yards. Stop. "Need to do another reset." Doesn't work. Takes corporate 30 minutes to decide what to do. Return to terminal for maintenance on phantom problem. 4. Sit at terminal for a couple hours. No one allowed off. Beverages are all warm. Crew serves warm water and crappy sugar-bomb pretzels. Passengers get sick. Won't let anyone off. 5. Finally gets in the air. Crew has nothing but snacks; no real food. Beverages are warm. 6. EVERYONE misses connections."
Plussat: "Food good crew great."
Miinukset: "Cramped seats and full plane."
Plussat: "The way the flight attendants helped us."
Miinukset: "There were empty seats yet we could hardly find space in the overhead to place our carry on luggage.With that amount of passengers space should not be so difficult to get."