Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The plane is crowded, the cooling is bad and the food is little
Service was great the airport is amazing the flight was very comfortable
Plussat: "Boarding that’s all."
Miinukset: "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
Plussat: "Food is amazing."
Plussat: "The service is amazing .. the crew took care of us well."
Miinukset: "Not much .. its a comfortable short flight."
Plussat: "Yes.The crew was amazing"
Miinukset: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Miinukset: "No entertainment"
Plussat: "I got upgraded to business class, only the fourth time in 60 years flying!"
Plussat: "Really good food, good movies, overall nice feel."
Miinukset: "Chairs are a bit tightly packed, but not too bad."
Plussat: "Professional nice food"
Miinukset: "My bag didn’t arrive"
Plussat: "We made it in one piece"
Miinukset: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"
Plussat: "The crew onboard the flight were good and the entertainment was good"
Miinukset: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Plussat: "Got ticket for a good price."
Miinukset: "space little cramped but maybe same with other airlines in economy."
Plussat: "Good food"
Miinukset: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "The landing"
Miinukset: "The crew nasty stwarts"
Plussat: "The service was very good as always with Turkish."
Miinukset: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Miinukset: "The people smell very bad !!"
Plussat: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Miinukset: "The cabin got a little warm at times ! The movie selection wasn't the best"
Plussat: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Miinukset: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
Plussat: "Very professional and very convenient."
Plussat: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Miinukset: "I liked everything."
Plussat: "Will definitely fly Turkish Airlines again!"
Plussat: "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
Plussat: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Plussat: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Plussat: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Miinukset: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Miinukset: "It is impossible to make a one hour connecting flight in Istanbul when you take off 30 minutes late, arrive at a distant site (~ 5 km away from the arrival terminal) and the there is only one security guard to screen hundreds arriving. Missed our flight by 90 minutes, the customer service people were rude at the airport and we had a 7 hour delay. What are you thinking???"
Plussat: "Food is ok"
Miinukset: "When you call for steward/stewardess took so long before they come"
Miinukset: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Plussat: "The food was really good but very little"
Miinukset: "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
Plussat: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Miinukset: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
Plussat: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Miinukset: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Miinukset: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Plussat: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Miinukset: "Nothing negative. Keep up good work!"
Miinukset: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Plussat: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Plussat: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Miinukset: "Did not like boarding the plane on the Tarmac."
Plussat: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Miinukset: "Nothing is bad as every detail from the flight was awesome"
Plussat: "Prompt service throughout."
Miinukset: "Would have preferred gate departure and arrival."
Plussat: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Plussat: "I liked the food"
Miinukset: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Plussat: "Crew was extremely hostile and rude"
Miinukset: "Smile and treat black individuals better"
Plussat: "See previous comments"
Miinukset: "See previous comments"
Plussat: "Everything was good."
Miinukset: "All good"
Plussat: "The crew was nice"
Plussat: "All was great"
Miinukset: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Plussat: "Crew was awesome"
Plussat: "Amazing crewkeep"
Miinukset: "Keep going"
Plussat: "The movies were entertaining"
Plussat: "Flight was smooth, arrived early..crew was prompt and courteous."
Plussat: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Miinukset: "Not enough pens"
Plussat: "When I finally got off the plane"
Miinukset: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Plussat: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Plussat: "Nothing - missed flight"
Miinukset: "Need to reschedule flight to tomorrow morning...."
Plussat: "Not much"
Miinukset: "Seats very uncomfortable no room to move"
Miinukset: "Flight was delayed."
Plussat: "Excellent check in and boarding service"
Miinukset: "Cleaning of the airplane could be done better"
Plussat: "Fly attenden alwas with a beautiful smile"
Plussat: "Clean and spacious plane, relaxed and organized gate cre"
Miinukset: "Crew member passing out ear buds ran out and never came back"
Plussat: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Miinukset: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Plussat: "Almost everything."
Plussat: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Plussat: "Free movies on plane, quick boarding! Ok time :)"
Plussat: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Miinukset: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Plussat: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Miinukset: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Plussat: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Miinukset: "More leg room wouldn’t hurt!"
Miinukset: "That we did not have a seat assigned"
Plussat: "Everything was great from boarding to landing."
Plussat: "Loved having the Movie and tv options on the flight, really passed the time"
Miinukset: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Plussat: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Miinukset: "Had all my jewelry stolen from my luggage!"
Plussat: "Friendly service"
Miinukset: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Plussat: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Miinukset: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Plussat: "Flight attendants seemed nice"
Miinukset: "Too tight in the seats"
Miinukset: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Plussat: "Quick and everyone was friendly"
Plussat: "Boarding was easy"
Miinukset: "Seats, the whole flight experience"
Plussat: "direct flight from bdl to cun."
Miinukset: "reclining seats that doesnt give much room to person behind recliner"
Plussat: "That I landed safely"
Miinukset: "1st class was horrible."
Plussat: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Plussat: "The crew was outstanding, polite, and professional."
Miinukset: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Miinukset: "They lost my luggage."
Plussat: "Great selection of movies to watch."
Miinukset: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Plussat: "great flight free movie going down"
Miinukset: "no free movie/tv coming back"
Plussat: "Very satisfied. Great service"
Miinukset: "The flight was delayed for 4 hours."
Plussat: "On time, pretty friendly crew"
Miinukset: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Plussat: "Flight was fine. They were especially generous with the snacks."
Miinukset: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Plussat: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Miinukset: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Plussat: "Outlets to charge your phone and watch movies."
Miinukset: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The ground crew in Munich did an unbelievable job of getting us to our connecting flight within a short time window their efforts were outstanding and our luggage even made the transfer within a 50 minute window!
I should've been inform it wasn't Lufthansa but United Airlines.
Short but smooth flight. Crew was very friendly
They don’t offer much to eat for a 6:40 am flight. It was a drink and a cookie. They could’ve offered more to eat. I am comparing this to KLM who we flew into Florence with.
No delays on cancellations and everything went smoothly between flights. No rush at all.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
There could be some more leg space in the economy class.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Miinukset: "Paying more attention to bags transportation between plains"
Plussat: "The flight was on schedule. The pilot was great and avoided turbulence."
Miinukset: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."
Miinukset: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Not much compare to other airlines"
Miinukset: "Lufthansa lost my luggage. Still waiting in my hotel."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Plussat: "Air qualtiy, room, cabin attendants, food were all very good."
Plussat: "Crew was alright"
Miinukset: "Frankfurt Airport unfriendly and depressed as usual."
Plussat: "Crew and food were fine and movie and tv options not bad"
Miinukset: "Music options were lacking"
Plussat: "The crew was friendly."
Miinukset: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Plussat: "Didn’t die."
Miinukset: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Miinukset: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Plussat: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Plussat: "The crew was very friendly and helpful"
Miinukset: "I am lactose intolerant and there were few non-dairy options"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Miinukset: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Service was good, got to change my seat last minute to sit next to my husband."
Miinukset: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."
Miinukset: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Plussat: "Great movie choices"
Miinukset: "Temperamental touch screen was frustrating."
Plussat: "Service was excellent. ."
Plussat: "Afterall I did get rice iso pasta."
Miinukset: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Plussat: "More leg room than United. Good food."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Great service from check in to boarding. The in-flight crew was professional, courteous and prompt in responding to any passenger needs."
Plussat: "The entertainment options"
Miinukset: "Paying for wifi"
Plussat: "Service; timeliness."
Voir avis précédent qui regroupe les deux vols
Better food more confortable seats.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Plussat: "Impressive service... amazing crew, very friendly and professional"
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Miinukset: "Everything was OK"
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"
Miinukset: "Our lougage did not arrive"
Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "Good Experience"
Miinukset: "Nothing much"
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "Consistently high standards"
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "In flight food was enjoyable"
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Miinukset: "old plane, tight and uncomfortable"
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Easy airport business"
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Plussat: "Staff, service"
The bathroom wasn’t super clean
Le repas est casiment vide
More meals in flight - one meal is not enough for an 8hr flight
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "crew great comfortable"
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Entire trip was easy and comfortable."
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Miinukset: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "I like the service. They caring and give snacks, comfort and overall"
Miinukset: "None. I like everything"
Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Miinukset: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Miinukset: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."