Plussat: "The experience was really good. I’ll be using JAL again."
Miinukset: "Keep doing a good job."
Plussat: "Seat super comfy"
Miinukset: "All okay"
Plussat: "JAL operates with incredible efficiency."
Miinukset: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Plussat: "Lots of Leg room"
Plussat: "The crew members polite and nice."
Miinukset: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Plussat: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Plussat: "The crew were very friendly."
Miinukset: "The entertainment selection is really small."
Miinukset: "Check in and apps stuck in 80'"
Plussat: "Good efficiency for boarding an good in air entertainment"
Miinukset: "Delayed for an hour while already boarded"
Plussat: "Spacious leg room."
Miinukset: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Plussat: "Food was great"
Miinukset: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Plussat: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Plussat: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Plussat: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Miinukset: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Miinukset: "The crew kept accidentally bumping my chair and never apologized"
Plussat: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Plussat: "Lots of room, generous checked luggage policy, great airline."
Plussat: "Excellent service, excellent seats and comfort . Good food"
Plussat: "Flight was comfortable enough"
Miinukset: "4 stars for food and entertainment as it was only an hour flight."
Plussat: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Plussat: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Miinukset: "Nothing, well done."
Plussat: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Miinukset: "Can't really say anything bad! It was great!"
Plussat: "The flight attendance we're awesome"
Miinukset: "Nothing. This was a great flight."
Plussat: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Plussat: "Boarding and crew"
Miinukset: "Lost luggage"
Plussat: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Miinukset: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Miinukset: "more movie options!"
Miinukset: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Plussat: "Nice and quick flight, had a free space next to me on plane"
Plussat: "I liked the overall service and professionalism."
Miinukset: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Plussat: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Plussat: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Miinukset: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Plussat: "The seats were very comfortable, the staff were friendly"
Miinukset: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Miinukset: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Plussat: "The airplane and all crevices"
Plussat: "The food and plum wine. The entertainment packet was nice too!"
Miinukset: "The folks coughing on the plane."
Plussat: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Plussat: "Comfort seat, decent food, polite service"
Plussat: "JAL is the best airline I've ever flown."
Miinukset: "Food isn't to my liking but was good."
Miinukset: "too little legroom seating is designed shorter legged Japanese"
Plussat: "Good flight! Confirtable seats, polite crew."
Plussat: "excellent seat space and excellent in-flight service."
Plussat: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Miinukset: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Plussat: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Miinukset: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Plussat: "Very polite and fast service, international Languages"
Miinukset: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Plussat: "Courteous and pleasant flight attendants...exceptional service."
Miinukset: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."
Plussat: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Miinukset: "The space is really tiny. The screen also tiny."
Miinukset: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Plussat: "The crew is awesome. They’re so polite and helpful."
Miinukset: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Miinukset: "Selecting seats online"
Plussat: "Great service!"
Miinukset: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Plussat: "Excellent service from the cabin crew."
Miinukset: "The Japanese (Washoku) breakfast was not as good as I expected."
Plussat: "Almost everything"
Miinukset: "Slightly delayed"
Miinukset: "My experience overall is fantastic"
Plussat: "Crew was very friendly and the service was reasonably good."
Miinukset: "Seats were not very comfortable."
Plussat: "The crew was very good. The service was fine."
Miinukset: "The food could have been better."
Miinukset: "Old Aircraft Interior, could be more comfortable"
Plussat: "Crew was good. The food was good quality."
Miinukset: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Plussat: "Food and entertainment has to be better."
Miinukset: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Plussat: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Miinukset: "If the seat reclined a bit more, would be nice."
Plussat: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Plussat: "Great service and crew. Boarding was quick and efficient."
Miinukset: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Plussat: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Plussat: "Staff are super kind."
Plussat: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Plussat: "Food and service was excellent."
Miinukset: "Seats in economy were narrower than other airlines."
Plussat: "Good communication, food and services"
Plussat: "free movies"
Miinukset: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Plussat: "Very comfortable plane and excellent service."
Plussat: "Food was served with metal utensils."
Plussat: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Miinukset: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Plussat: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Plussat: "Almost everything was good"
Miinukset: "Check in was complicated."
Plussat: "Great service. Crew are kind and friendly!"
Plussat: "Very awesome and polite crew. Exact reason why I chose ANA"
Plussat: "Efficient, courteous crews,"
Miinukset: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Plussat: "Food legroom service friendliness"
Miinukset: "Could not view flight info on map"
Plussat: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Miinukset: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Miinukset: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Plussat: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Miinukset: "The seats seem small and are ok in comfort."
Plussat: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Plussat: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Miinukset: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Plussat: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Plussat: "everything was so smooth!!"
Miinukset: "entertainment : wish there were more japanese comedies!!"
Plussat: "It was clean and nice"
Miinukset: "Not enough English movies/tv shows"
Miinukset: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Miinukset: "The seats were uncomfortable to sleep in."
Plussat: "The plane they used was B-787"
Miinukset: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Plussat: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Miinukset: "The on line check-in failed and no explanations."
Plussat: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Miinukset: "I liked everything, everything was excellent"
Plussat: "The service was great, complimentary movie selection was fantastic."
Miinukset: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
I lLike mostly everything.
flight was hour late and connection was tight. Not much help from ground crew to get through security and across the airport to the connecting flight.
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
The service was top notched. Crew was very nice
Enjoyed business class, food, comfort and the crew was great. It as if I was on a shorter trip because of the comfort. I love Qatar airways 👍👍👍👍👍
Wheel chair arrangements at Doha & LAX was poor. Need improvements which are absolutely critical for Elderly passengers
Miinukset: "Food options were very similar. And the pre-made meals are hit or miss"
Plussat: "Comfortable cabin atmosphere"
Miinukset: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Plussat: "Everything normal as expected on an economy class nothing special."
Miinukset: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Crew is good. Flight got delayed"
Miinukset: "Food is good."
Miinukset: "Delay delay delay and i have to stay in hotel"
Plussat: "Nothing as such"
Miinukset: "Was in 9D both USB power and touch screen not working ."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Crew was amazing"
Miinukset: "Nothing really"
Plussat: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Miinukset: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Plussat: "Crew was friendly."
Plussat: "Amazing except for the entertainment it was horrible"
Miinukset: "Entertainment system , 6 hours flight without entertainment is tough"
Plussat: "Excellent Service and most friendly staff"
Miinukset: "Nothing was bad. But the food taste can be better"
Plussat: "Nice airplane, great crew."
Miinukset: "Beef stroganoff was terrible"
Plussat: "Plenty of room to move around"
Miinukset: "Food is good except Chicken coconut curry"
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plussat: "service, food and cleanness"
Miinukset: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Miinukset: "My personal stuff been stolen in airports"
Plussat: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Miinukset: "Extremely small leg pitch"
Plussat: "Flight was as scheduled"
Miinukset: "Did not like the entertainment"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Plussat: "Good legroom, friendly crew."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Miinukset: "they pot me in another flight"
Plussat: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Miinukset: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Plussat: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Plussat: "Easy boarding. Courteous, helpful and professional crew members."
Miinukset: "No internet service on long international flight."
Plussat: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Miinukset: "I could not check myself online! so i could not select the best seat."
Miinukset: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Plussat: "My trip from Beijing to Doha was fine."
Miinukset: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Miinukset: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Plussat: "Nice flight attendants, frequent fluid services."
Miinukset: "There was no Wifi in the plane."
Plussat: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Miinukset: "Song selections"
Plussat: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Miinukset: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Plussat: "Friendly cabin crew"
Miinukset: "Economy class seats and the food table"
The flight was on time how ever the crew was not so friendly
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
Miinukset: "Boarding could be better organized3"
Miinukset: "Staff tried to accommodate my vegetarian requirements but with limited success."
Plussat: "Flight was very comfortable."
Miinukset: "Nothing really. It is just hard work doing such a marathon flight."
Plussat: "Airplane and staff"
Miinukset: "No headphones at board"
Miinukset: "Service, food, flying experience in short everything"
Miinukset: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Miinukset: "The food quality was poor."
Miinukset: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Plussat: "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
Plussat: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Miinukset: "boarding using bus!"
Plussat: "Crew is approachable and the food is fine."
Miinukset: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Plussat: "I like the food and crew are very helpful and has a smiling face."
Plussat: "sit was ok. stef was 100%"
Miinukset: "morw games in screen"
Miinukset: "No clear direction at boarding for lining up"
Plussat: "Super friendly staff"
Miinukset: "Less films in German"
Plussat: "The made it easy to travel with a young child"
Plussat: "Plenty of leg room"
Plussat: "Nice plane. Seats fairly comfortable. Pleasant crew."
Miinukset: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Plussat: "Food and service was great."
Miinukset: "Old plane, headset did not work well."
Plussat: "Means of transportation in Bangkok is well organized and very accessible."
Plussat: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Miinukset: "Business class seat in BKK-CCU sector. Food quality is substandard."
Miinukset: "Super delayed."
Miinukset: "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
Plussat: "Excellent flight....painlessly"
Plussat: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
Miinukset: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
Plussat: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Miinukset: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Plussat: "Entertainment choices were good"
Miinukset: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Plussat: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Miinukset: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Plussat: "The flight was awesome, the food was delicious and the delay was shot"
Plussat: "Service and entertainment"
Miinukset: "Not so satisfied with food"
Miinukset: "Food not up to previous Thai Airways offerings"
Plussat: "Crew friendly"
Miinukset: "Poor food and boarding"
Plussat: "nice crew"
Miinukset: "very old style business class seats"
Plussat: "The Cabin Crew were very attentive & nice. Great customer service."
Miinukset: "It’s time for the 747 to retire. It looked tired and worn."
Plussat: "Good customer service."
Miinukset: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Plussat: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Miinukset: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Plussat: "Flight overall was pretty good. Flight crew were very helpful!"
Miinukset: "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
Plussat: "On time, friendly staff"
Plussat: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
Plussat: "Crew was nice"
Miinukset: "Ordered prawn and was given chicken Headphone jack is not working properly"
Plussat: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Miinukset: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
Plussat: "The included extras and polite staff."
Miinukset: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
Miinukset: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
Plussat: "I was on a multi-city itinerary and almost decided against biz class between Phuket and Phnom Penh. I'm so glad I decided to pay the extra $100+dollars because the seats were terrific and so was service. They created a few moments of peace and comfort on a pretty grueling itinerary."
Miinukset: "The music they play for the last hour of the flight is loud and extremely annoying."
Plussat: "Efficient cree"
Miinukset: "Food was not good"
Plussat: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Miinukset: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."
Plussat: "Great service"
Plussat: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Miinukset: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Plussat: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Miinukset: "Crew should be attentive to ALL passengers."
Miinukset: "Food and drink service"
Miinukset: "Economy seating is extremely narrow!"
Plussat: "The entertainment system has huge offerings."
Miinukset: "The food could be better."
Plussat: "Seat was fine. Crew were helpful"
Miinukset: "Movies were a repeat of the outbound trip"
Plussat: "The crew was great. They were very quick to respond to any requests and were very accommodating."
Plussat: "I liked that the tray table in Economy had a mobile phone holder"
Miinukset: "The seats were the smallest and thinnest I think I have ever sat in."
Plussat: "The crew was hard working, food was ok"
Miinukset: "Line up for boarding as well as storaging of our carry-on could have been managed better"
Miinukset: "They did not provide water very frequently in flight. Food was satisfactory."
Miinukset: "The flight crew was courteous and very accommodating"
Miinukset: "Was not able to change my flight"
Plussat: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Miinukset: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Plussat: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Miinukset: "Your kosher food offings need great help"
Plussat: "16 hr flight on time despite 18 inches of snow in Boston."
Plussat: "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Miinukset: "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."
Plussat: "I liked the movie selection they had for entertainment—many choices. Most of the staff were very friendly, but there was a bit of a language barrier which made it a little difficult to ask for something. They are also attentive, so if you press your call button, you don’t have to wait half an hour until someone helps you."
Miinukset: "Most of the meals were awful. I barely ate on the flights (except the dessert), but how good can airplane food be really... The seats are pretty tight and uncomfortable. They are too upright, making it very difficult to sleep. On one of their planes, the seats didn’t recline at all. I recommend paying a bit more for extra leg room ($150) or flying business or first class even (for long flights)."
Miinukset: "Food options"
Plussat: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Miinukset: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
Miinukset: "Delayed departure Last minute gate change Very very late baggage arrival"
Plussat: "Karen was nice."
Miinukset: "They took my drink I just bought before boarding the plane. The landing from the pilot wasn't great... by far the worst landing from all of my travels. The food for Vegetarian Lacto-Ovo Meal (VLML) - (A Vegetarian Meal that may also contain eggs and dairy products) was gross and the guy flight attendant wouldn't give me ice cream because I had a special meal. All I wanted for food was no meat; I didn't expect it would have no ice cream and no real food. I should've, could've taken one of the options on the food list and push away the meat myself."
Plussat: "The Attendants were excellent"
Miinukset: "I am a big man and found the seats a bit tight"
Plussat: "Got me from point A to point B"
Miinukset: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Plussat: "The crew members treated me well."
Miinukset: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Plussat: "Boarding was smooth."
Miinukset: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Plussat: "Friendly staff and helped me."
Plussat: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Miinukset: "I was place right next to the washroom. As soon as I sat down, I can smell the washroom ,which was not clean properly because of the washroom odor."
Plussat: "Great movie choices"
Miinukset: "Seat spacing was horrible"
Plussat: "Overall service excellent."
Miinukset: "The gap time between the connecting flight is short u have to pass the security and after that a long walk going to the gate of the next flight other than that it's excellent. My concern is if the passenger has a health problem he/she going to have a shortness of breath. The crew/staff who assist me excellent."
Plussat: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."
Plussat: "I liked the smothered flight and the management of time that the crew implemented"
Miinukset: "The food was almost not edible . I would feel guilty feeding it to my dog"
Miinukset: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."
Plussat: "For flying economy for 15 hours I can't imagine it gets much better. The food was great, the entertainment was great as well. The staff was quick to do anything you asked. While you don't have all the space in the world, you're still not packed in like on US domestic flights."
Plussat: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Miinukset: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Plussat: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Plussat: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Plussat: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"
Plussat: "The flight itself was fine, the plane wasn't great but wasn't terrible either. Some of the crew was friendly and the food was decent. The agents in the airports were all very, very friendly however."
Miinukset: "The main reason for my poor rating of this flight was because when we booked these flights, they were listed as having WiFi available on the flights. The two longer flights are 14+ hours each and happen during the workday for us. This is a total of 28 hours (times 3 people) that we were not able to have in-flight WiFi. Almost all of our work is done online and thus, we could do zero work whatsoever during this flight. We basically lost the equivalent of two whole workweeks because of this oversight about the WiFi, which is very, very upsetting and cost us a ton of money. One of us ended up having to book a separate flight home in order to not lose WiFi for the entire way back, which added another $900+ to our travel costs. Additionally, the crew was fairly unfriendly when we asked about this and seemed to not care at all about why we were upset. We understand that the in-flight crew cannot install Wi-Fi on the plane in the middle of the flight, but some understanding and apologetic behavior goes a long way with an upset customer. Additionally, they were rude whenever we called for service and asked them for anything, always seeming to be so bothered to leave their discussions in the back of the plane. Finally, I've flown many flights across the world and I have to be honest that this was the least comfortable and nice plane I've been on for such a long flight. You think upgraded planes with WiFi would be used for these extremely long flights. We're all very upset about our experience on this flight and would really like to be contacted about this flight and spoken with. We would like for something to be done for us to make up for this HUGE oversight and bad experience. We don't want to have to call the bank and try to get our charges reversed for the flights, but we definitely feel that we were sold something that was not what we experienced. I'm requesting that someone reach out to me directly as soon as possible to work with me on this. My direct number is 1 (480) 225-6034 and my email is email@example.com Thank you, David Zimmerman"
Plussat: "many choices of movies, tv and music program. great service on board"
Miinukset: "delay for one and a half hours"
Plussat: "The service and food was excellent!"
Miinukset: "The seat would not lean back d/t the person sitting behind me"
Plussat: "I like everything about cathaypacific, will recommend to everyone and utilize this airline for future travels."
Miinukset: "The reading light did not work. The drinking water was cloudy and tasted funny."
Plussat: "good experience."
Plussat: "Comfortable flat bed, good food, and very good care by the stewardess (esp Irene?, not sure of the name)"
Miinukset: "Entertainment. Would prefer more documentaries and more South Asian music."
Plussat: "Special meal request verified and honored Power outlet hidden behind tray table Good entertainment options"
Miinukset: "Did not board by row or group Volume in headphones reset to high every time there was a PA announcement Dual-prong headphone jack requires adapter No USB plug without opening tray table"
Plussat: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Miinukset: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Plussat: "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
Miinukset: "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."