Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, it failed to deliver in PremEco. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says "you need to sit down." Me: "no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced tick, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.
Scoot airlines services and communication services were at rock bottom level.
Singapore air ticket, first flight on Singapore, connection on Scoot. Could not get boarding pass for Scoot flight at checking though booking was the same ticket and Scoot flight had SQ flight number. Transfer desk near arrival gate would not issue Scoot boarding pass. Only in terminal 1. Transfer desk in D gates was closed. Had to go to the beginning of C terminal to get boarding pass. Between bad directions and distance I lost 35 minutes getting a boarding pass. Flight had started boarding when I finally was allowed in the gate. Bussed onto the tarmac, not ideal but manageable.
Indian vegetarian could have ice cream for dessert. Would have been nice.
Food was horrible. Flt too crowded. Dirty bathrooms.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Everything good accept food not good
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Plussat: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Miinukset: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Plussat: "Reliable service, clean cabin"
Plussat: "Crews sympathy’s"
Miinukset: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Plussat: "everything, the crew was efficient"
Miinukset: "more African entertainment to be added on the Johannesburg route"
Plussat: "Super good crew."
Miinukset: "20 min late but acceptable for a 15 hr flight"
Plussat: "Crew was attentive and made extra effort to meet special requests from passengers."
Plussat: "Crew was attentive."
Miinukset: "The entertainment was rather limited."
Plussat: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Miinukset: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Plussat: "The crew, their professionalism and wide variety of entertainment."
Miinukset: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Plussat: "The cabin crew and the pilots. The flight went smoothly."
Miinukset: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Plussat: "More space then previous flights. Attendants very pleasant and helpful."
Miinukset: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Miinukset: "1 hour delay of departure"
Plussat: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Plussat: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Plussat: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Miinukset: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Plussat: "Friendly staff."
Miinukset: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Plussat: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Miinukset: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Plussat: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Miinukset: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Plussat: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Miinukset: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Plussat: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Plussat: "The service, kind and pleasant."
Plussat: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Miinukset: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Plussat: "ending meal was very late like an hour or less before landing"
Miinukset: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Plussat: "Efficient boarding and arrival"
Miinukset: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Miinukset: "Kids playing and out of control and the flight attendants wouldn't do anything."
Plussat: "Friendly staff."
Miinukset: "Kids' meal didn't have fruits. No cellphone charger."
Plussat: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Miinukset: "Nothing negative to report"
Miinukset: "Seats are tight and hard"
Plussat: "great service. new plane. excellent video system."
Miinukset: "not much to complain about."
Plussat: "again, the crew anticipated our needs"
Plussat: "Excellent crew, efficient processes and overall relaxing"
Miinukset: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Plussat: "Good crew, but working with some tired, old equipment."
Miinukset: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Plussat: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Plussat: "Extremely polite flight crew"
Miinukset: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Miinukset: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."
Plussat: "Smooth flight, good quality entertainment"
Miinukset: "My flight to Narita was fabulous, so I was surprised to find the return flight home filled with a condescending crew, terrible food, and a broken entertainment system. We had requested a Muslim meal on the previous flight, but the food was so spicy and smelly that we chose to go with the normal faire on the way back. I changed it on the website when I checked in online but when we arrived at the airport we were informed that the meal was still set as a muslim meal. The representative at the baggage counter called the plane and made sure that it was changed back to a normal meal. However, when it was dinner time we were presented with muslim meals. When we spoke to the head airhost to request a normal meal he said that they only carried a specific number and an leftover meals were for the crew only and that we had to eat the muslim meals or have sandwiches. We requested the sandwiches - the muslim meal was too spicy and had made us sick before. The "sandwiches" were pretty much two slabs of dry bread with some mayo slapped on. Disgusting and dry. I wish they could have made an exception for us or provided us with something edible. It was a long flight and we were starving by the time breakfast rolled around. The crew was condescending and cold. My entertainment system lacked functionality; some of the buttons on my remote were broken."
Too tight can’t even breathe Food wasterrible
Seats not comfortable at all.. Nothing remarkable and nothing to rate it higher than other airlines
Seats were paid for at the time of booking, however in the boarding pass different seats were provided than what was pre
The staff was always courteous. Food options were really good as well as the snacks. They were generous with their beverages as well. Flights were mostly on time.
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Staff was great and very helpful. But in Mumbai airport had a tough time to get wheelchair and some misunderstanding in getting wheelchair for me and for my wife. It took them almost 2 hours to give us wheelchairs
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724
Plussat: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Miinukset: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Plussat: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Plussat: "All is well"
Miinukset: "Everything is excellent"
Miinukset: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Miinukset: "Good flight"
Miinukset: "Qatar airport duplicTe security check"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "Crew was good! Food was good! Boarding was on time !"
Miinukset: "Economy comfort could be better."
Plussat: "More leg room, easy boarding and comfortable flight in economy"
Miinukset: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Miinukset: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Plussat: "I liked how kind and attentive the staff were."
Miinukset: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Plussat: "crew servious and food quality."
Miinukset: "not so many Hollywood movie choices."
Plussat: "Boarding was orderly and tinely. Seats were confortable."
Miinukset: "No internet on-board and terrible food."
Plussat: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Miinukset: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Plussat: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Plussat: "Personal courteous service"
Miinukset: "Quality of food"
Plussat: "service and staff was polite & friendly"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Miinukset: "Long hours from Doha to Atlanta"
Plussat: "Boarding and ticket counter crew were good."
Miinukset: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Plussat: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Miinukset: "Very uncomfortable seats- Space between seats is very tight"
Plussat: "Comfort and service"
Miinukset: "Food breaks should be more"
Plussat: "I liked everything about the flight."
Miinukset: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Miinukset: "No upgrades. Worst flight."
Plussat: "Excellent customer service, smooth boarding, good food."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "Nothing was good"
Plussat: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Miinukset: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Plussat: "The crew was good. The seats were not comfortable."
Miinukset: "food could have been better."
Miinukset: "Inflight movies are very dated. Few new releases."
Plussat: "I cancelled flight and you charged full amount as cancellation amount."
Plussat: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Miinukset: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Plussat: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Plussat: "CREW WAS VERY GOOD AT THEIR JOB"
Miinukset: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Plussat: "Got ticket for a good price."
Plussat: "The crew was very helpful."
Miinukset: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Plussat: "The service, the food. The staff is very friendly and helpful."
Miinukset: "The worst airline I have ever flown with, worst disruption management"
Plussat: "Crew was good Comfortable seats"
Miinukset: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Miinukset: "Worst customer service."
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "The landing takeoff was very smooth."
Miinukset: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Plussat: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Miinukset: "Will never fly Turkish airlines again"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "On time flight. Very good service."
Plussat: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Miinukset: "As per the comments above"
Plussat: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Miinukset: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Miinukset: "The veg food is quiet bland"
Plussat: "It was spacious for being Economy."
Miinukset: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
Plussat: "Great service and staff"
Plussat: "Some staff wer helpful"
Miinukset: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Plussat: "Overall services include catering. Flight attendants were very kind"
Miinukset: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Miinukset: "The food wasnt good .."
Plussat: "Food was OK, sometimes good even."
Miinukset: "Terrible customer service"
Plussat: "Accommodation for temporary delay"
Miinukset: "Lot of delays"
Plussat: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Miinukset: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Miinukset: "Vegetarian meals were not good."
Plussat: "Cabin/ground crew was professional, nice."
Miinukset: "Cramped seating"
Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Miinukset: "Plane was old. Seat pitch too tight."
Plussat: "Flight attendants are good."
Miinukset: "Airport, older airplanes, food."
Plussat: "Fine experience except that leg room is awful."
Miinukset: "I got lucky I came home alive"
Miinukset: "JustFlyis a terrible company, please do not allow them on your site for ticket bookings"
Miinukset: "The food is horrible"
Miinukset: "The service was not good and the staff had to be called 10 times for one thing"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Big aircraft made it a smooth flight"
Plussat: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Miinukset: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Miinukset: "Seats not comfortable for long haul, better care"
Plussat: "Attention and comfort"
Miinukset: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Miinukset: "Flight delays were unimaginable"
Miinukset: "Better time management."
Plussat: "Good food and crew"
Miinukset: "Free WiFi"
Plussat: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Plussat: "I’m so grateful for all the movies"
Miinukset: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Plussat: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Plussat: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Miinukset: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Plussat: "Every thing is excillent"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Miinukset: "Food has to be better"
Plussat: "The entertainment selection was diverse."
Miinukset: "Seats in economy were too cramped."
Plussat: "Good crew unlike previous experience few months ago."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Crew members were friendly."
Miinukset: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Plussat: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Plussat: "Treated with kindness and courtesy by ground and cabin staff."
Plussat: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Miinukset: "Keep all babies in one section of the aircraft"
Plussat: "Staff were efficient and friendly, constantly offering juice and water."
Miinukset: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Plussat: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Miinukset: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Miinukset: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Miinukset: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Plussat: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Miinukset: "Almost nothing"
Plussat: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Miinukset: "See above."
Plussat: "I like the lufthansa Flight. The Crew was Amazing."
Miinukset: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Miinukset: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Plussat: "Movie choices"
Miinukset: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Miinukset: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Plussat: "Courteous service."
Miinukset: "Food is bland, unimaginative and below par. No english news papers."
Miinukset: "Flight was an hour and a half late!"
Plussat: "The airlines gives the best flights possible."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Miinukset: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."
Plussat: "Great services and very good food."
Plussat: "Food snacks were awful."
Plussat: "Very polite and helpful staff"
Miinukset: "Food could be better"
Plussat: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Miinukset: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Miinukset: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"
Plussat: "On time."
Miinukset: "changing seat assignment"
Very poor snack and drink option
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Miinukset: "It's KLM. What else do you need to know."
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "The plane is so old..,"
Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Miinukset: "Larger meals."
Plussat: "very attentive crew"
Miinukset: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"
Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"
Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Miinukset: "infotainment was down. Lost my luggage the flight was delayed"
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "Very friendly staff"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Plussat: "Eveything is well arranged"
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Plussat: "Staff, service"