Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, it failed to deliver in PremEco. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says "you need to sit down." Me: "no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced tick, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.
Singapore air ticket, first flight on Singapore, connection on Scoot. Could not get boarding pass for Scoot flight at checking though booking was the same ticket and Scoot flight had SQ flight number. Transfer desk near arrival gate would not issue Scoot boarding pass. Only in terminal 1. Transfer desk in D gates was closed. Had to go to the beginning of C terminal to get boarding pass. Between bad directions and distance I lost 35 minutes getting a boarding pass. Flight had started boarding when I finally was allowed in the gate. Bussed onto the tarmac, not ideal but manageable.
Food was horrible. Flt too crowded. Dirty bathrooms.
Everything good accept food not good
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Plussat: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Miinukset: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Plussat: "Reliable service, clean cabin"
Plussat: "Crews sympathy’s"
Miinukset: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Plussat: "everything, the crew was efficient"
Miinukset: "more African entertainment to be added on the Johannesburg route"
Plussat: "Super good crew."
Miinukset: "20 min late but acceptable for a 15 hr flight"
Plussat: "Crew was attentive and made extra effort to meet special requests from passengers."
Plussat: "Crew was attentive."
Miinukset: "The entertainment was rather limited."
Plussat: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Miinukset: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Plussat: "The crew, their professionalism and wide variety of entertainment."
Miinukset: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Plussat: "The cabin crew and the pilots. The flight went smoothly."
Miinukset: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Plussat: "More space then previous flights. Attendants very pleasant and helpful."
Miinukset: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Miinukset: "1 hour delay of departure"
Plussat: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Plussat: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Plussat: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Miinukset: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Plussat: "Friendly staff."
Miinukset: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Plussat: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Miinukset: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Plussat: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Miinukset: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Plussat: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Miinukset: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Plussat: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Plussat: "The service, kind and pleasant."
Plussat: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Miinukset: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Plussat: "ending meal was very late like an hour or less before landing"
Miinukset: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Plussat: "Efficient boarding and arrival"
Miinukset: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Miinukset: "Kids playing and out of control and the flight attendants wouldn't do anything."
Plussat: "Best serves ever will fly every time"
Plussat: "Service was best in class"
Miinukset: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Plussat: "Friendly staff."
Miinukset: "Kids' meal didn't have fruits. No cellphone charger."
Plussat: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Miinukset: "Nothing negative to report"
Plussat: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Miinukset: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Miinukset: "Seats are tight and hard"
Plussat: "great service. new plane. excellent video system."
Miinukset: "not much to complain about."
Plussat: "again, the crew anticipated our needs"
Plussat: "Excellent crew, efficient processes and overall relaxing"
Miinukset: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Plussat: "Good crew, but working with some tired, old equipment."
Miinukset: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Plussat: "Thanks once again for a comfortable flight homs"
Plussat: "Extremely polite flight crew"
Miinukset: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Plussat: "Nothing i like"
Miinukset: "Terrible ground service in changi airport singapore"
Miinukset: "Your counter staff behavior at Hongkong airport.she altered our online booking confirmed seats??? Wheel chair did not come on time at Hongkong airport. We had to rush to catch the flight after demanding the boarding pass from counter.Please investigate and punish those two staff at your counter at Hongkong airport."
Seats not comfortable at all.. Nothing remarkable and nothing to rate it higher than other airlines
Seats were paid for at the time of booking, however in the boarding pass different seats were provided than what was pre
The staff was always courteous. Food options were really good as well as the snacks. They were generous with their beverages as well. Flights were mostly on time.
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Staff was great and very helpful. But in Mumbai airport had a tough time to get wheelchair and some misunderstanding in getting wheelchair for me and for my wife. It took them almost 2 hours to give us wheelchairs
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724
Plussat: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Miinukset: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Plussat: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Plussat: "All is well"
Miinukset: "Everything is excellent"
Miinukset: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Plussat: "Yes"
Miinukset: "Good flight"
Miinukset: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Plussat: "Crew was good! Food was good! Boarding was on time !"
Miinukset: "Economy comfort could be better."
Plussat: "More leg room, easy boarding and comfortable flight in economy"
Miinukset: "NA"
Miinukset: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Miinukset: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Plussat: "everything"
Miinukset: "nothing"
Plussat: "I liked how kind and attentive the staff were."
Miinukset: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Plussat: "crew servious and food quality."
Miinukset: "not so many Hollywood movie choices."
Plussat: "Boarding was orderly and tinely. Seats were confortable."
Miinukset: "No internet on-board and terrible food."
Plussat: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Miinukset: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Plussat: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Plussat: "Personal courteous service"
Miinukset: "Quality of food"
Plussat: "service and staff was polite & friendly"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Plussat: "Everything"
Miinukset: "Long hours from Doha to Atlanta"
Plussat: "Boarding and ticket counter crew were good."
Miinukset: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Plussat: "Hospitality"
Miinukset: "NA"
Plussat: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Miinukset: "Very uncomfortable seats- Space between seats is very tight"
Plussat: "Comfort and service"
Miinukset: "Food breaks should be more"
Plussat: "I liked everything about the flight."
Plussat: "Food was great, seats were comfortable, in flight entertainment was awesome, flight crew was friendly"
Miinukset: "baggage process could have been better, i was made to remove stuff just because was 1-2 lbs overweight in my baggage. Never had this issue with other airlines (especially when its only matter of 1-2 lbs.)"
Miinukset: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Miinukset: "No upgrades. Worst flight."
Plussat: "Excellent customer service, smooth boarding, good food."
Plussat: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "Nothing was good"
Miinukset: "Everything"
Plussat: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Miinukset: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Plussat: "Nothing"
Miinukset: "Comfort"
Plussat: "The crew was good. The seats were not comfortable."
Miinukset: "food could have been better."
Miinukset: "Inflight movies are very dated. Few new releases."
Plussat: "I cancelled flight and you charged full amount as cancellation amount."
Miinukset: "Everything"
Plussat: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Miinukset: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Plussat: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Plussat: "CREW WAS VERY GOOD AT THEIR JOB"
Miinukset: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Plussat: "Got ticket for a good price."
Plussat: "The crew was very helpful."
Miinukset: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Plussat: "The service, the food. The staff is very friendly and helpful."
Miinukset: "The worst airline I have ever flown with, worst disruption management"
Plussat: "Crew was good Comfortable seats"
Miinukset: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Miinukset: "Worst customer service."
Miinukset: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plussat: "The landing takeoff was very smooth."
Miinukset: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Plussat: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Miinukset: "Will never fly Turkish airlines again"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "On time flight. Very good service."
Plussat: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Miinukset: "As per the comments above"
Plussat: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Miinukset: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Miinukset: "The veg food is quiet bland"
Plussat: "It was spacious for being Economy."
Miinukset: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
Plussat: "Great service and staff"
Plussat: "Some staff wer helpful"
Miinukset: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Plussat: "Overall services include catering. Flight attendants were very kind"
Miinukset: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Miinukset: "The food wasnt good .."
Plussat: "Food was OK, sometimes good even."
Miinukset: "Terrible customer service"
Plussat: "Accommodation for temporary delay"
Miinukset: "Lot of delays"
Plussat: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Miinukset: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Miinukset: "Vegetarian meals were not good."
Plussat: "Cabin/ground crew was professional, nice."
Miinukset: "Cramped seating"
Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Miinukset: "Plane was old. Seat pitch too tight."
Plussat: "Flight attendants are good."
Miinukset: "Airport, older airplanes, food."
Plussat: "Fine experience except that leg room is awful."
Plussat: "Nothing"
Miinukset: "I got lucky I came home alive"
Miinukset: "JustFlyis a terrible company, please do not allow them on your site for ticket bookings"
Miinukset: "The food is horrible"
Miinukset: "The service was not good and the staff had to be called 10 times for one thing"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Crew were pleasant. Food preparation could have been better
Mobility service needs to be better managed.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Loved check in / food / blanket & entertainmenr on Lufthansa. The seats are old and need a redo. The crew was decent just not warm. The lounge at Frankfurt took over 25 minutes to get in. Something needs to change United connecting flight crew / entertainment / updated seating was great. They could not accommodate my special meal as the only special meal available is kosher. We shd have been informed of that earlier!!
Always luggage delays, won’t fly Lufthansa again
Miinukset: "The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat."
Plussat: "Flight was on time"
Miinukset: "Very rude crew, I asked for water and I was told to get and help myself"
Miinukset: "Cramped economy seats compared to Bombay to Munich flight."
Miinukset: "Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "No food was served. requested vegetarian food never came thru"
Plussat: "Food On time boarding In flight services"
Miinukset: "Long announcements"
Miinukset: "Absolutely unprofessional. Zero courtesy’s & hospitality. Totally untrained ground staff. Will want to file a lawsuit against the airlines."
Plussat: "Boarding and timeliness"
Miinukset: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."
Plussat: "Smooth and comfortable flight . Awesome service by the crew"
Plussat: "everything was good other than the entertainment package"
Miinukset: "not verymany movies to select"
Plussat: "Boarding was fast. Crew was good. Comfort level was good."
Miinukset: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Miinukset: "Flight got delayed by more than an hour, so my layover was cut short and had to rush to catch my next flight"
Plussat: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Miinukset: "Sink not functioning properly in business class."
Plussat: "I like crew members service"
Miinukset: "Didn’t like seat was not comfortable plus some time smells bad in flight"
Plussat: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Miinukset: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Plussat: "cleanliness, timely arrival and departure"
Miinukset: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Plussat: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Miinukset: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Miinukset: "Cramped space in economy class."
Miinukset: "Had requested vegetarian and was served vegan instead"
Plussat: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Miinukset: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Miinukset: "-flight delays-no information provided-no information on gate changes-"
Plussat: "N/A"
Miinukset: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"
Plussat: "This part of the journey was excellent."
Miinukset: "The very long commute from one terminal to another terminal."
Plussat: "service was excellent, food was good, flight crew very pleasant."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
Miinukset: "Nothing"
Plussat: "in-flight service was fine"
Miinukset: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"
Plussat: "No ventilation on some terminals toilet economy class."
Plussat: "Service was very good."
Miinukset: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."
Miinukset: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Plussat: "Good cabin crew, good food Easy to use entertainment system"
Miinukset: "Boarding was a bit chaotic"
Plussat: "Clean plane. Good boarding service."
Miinukset: "Food taste. Ok entertainment."
Plussat: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Miinukset: "Everything good"
Plussat: "Service/ flight/ comfort/ food"
Miinukset: "I actually lost money because of the misinformation -- was told there was a modification on my flight details and that I had to call the Lufthansa office. I called in and was never told that anything was wrong. I kept trying to check in online and got blocked at every trial... Cut a long story short, I showed up for my Lufthansa flight to only be told I didn't have the required visa for one of my layovers... I missed my flight, got no refund for it and got zero help in finding a solution to my problem. You could do better than that, Lufthansa."
Miinukset: "Boarding was delayed. Though staff present at the gate, no announcements were made, not communicated to the passengers. All of sudden a big line to board the flight. Entertainment - when compared with other airlines, very few movies available."
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "Klm's consistantly high standards in everything they do."
Miinukset: "Nothing"
Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Miinukset: "They left my bag off the plane. Ridiculous."
Miinukset: "Flight cancelled"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Plussat: "Friendly staff"
Miinukset: "Leg room"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plussat: "Good services!"
Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Absolutely nothing!"
Miinukset: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Miinukset: "At some point the luggage was lost. here."
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Plussat: "Great food"
Miinukset: "Sears we're toooo small"
Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"
