Flight attends spent all his time playing on his phone, I expect more for first Class 😡
Boarding stuff was bad!!!
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Plussat: "Absolutely nothing."
Miinukset: "Honestly everything."
Plussat: "Plenty of room and everything was on time!"
Plussat: "Social distance and crew was very nice."
Plussat: "Seat comfort was average for a small jet. Bottled water was cold."
Miinukset: "Cabin was too warm"
Plussat: "Highly attentive crew, extremely helpful, made a bad day bearable"
Plussat: "Quick and easy boarding"
Miinukset: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Plussat: "Crew was amazing"
Miinukset: "Food could have been better, seat was uncomfortable."
Plussat: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Miinukset: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Plussat: "Flight and crew were wonderful. Perfectly smooth landing!"
Miinukset: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Miinukset: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Plussat: "I had an awesome seat 10a with plenty of leg room."
Miinukset: "It was as good as can be expected."
Plussat: "Delta One product is among the best in domestic US."
Miinukset: "Let passengers know that Delta One has a special check in area."
Plussat: "All the attention bestowed upon me"
Plussat: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Plussat: "Each employee on the plane was nice."
Plussat: "Lots of movies to choose from."
Miinukset: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Plussat: "I am usually happy with Delta."
Miinukset: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Plussat: "Amazing SLC Skyclub crew"
Miinukset: "If it had left on time Waited 3 hours at the airport"
Miinukset: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Plussat: "Crew were ok. Not that comfortable."
Miinukset: "seat need to be more comfortable"
Plussat: "William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service."
Miinukset: "Great flight!"
Plussat: "Flight attendant's are awesome and they always try to make your flight better."
Miinukset: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Miinukset: "I got bumped from this flight a couple of hours before departing."
Miinukset: "Not enough seating at the airport gate in KC. No coffee on the flight."
Plussat: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Miinukset: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Plussat: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Miinukset: "Nothing. No complaints."
Miinukset: "Delta staff is not too friendly"
Plussat: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Plussat: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Plussat: "Not much"
Miinukset: "Late bumby ride"
Plussat: "The seats"
Miinukset: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Plussat: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Miinukset: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Plussat: "Good food and movies. Comfy seating with plenty of room."
Plussat: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Plussat: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Miinukset: "Flight attendants are miserable"
Plussat: "Not the wor st comfort,"
Miinukset: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Plussat: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Miinukset: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Plussat: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Miinukset: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Plussat: "love to fly delta"
Miinukset: "don't like when they ask to check bags at gate"
Plussat: "I appreciated the helpfulness of the crew."
Miinukset: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Plussat: "Frequent food offerings throughout the flight."
Miinukset: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"
Plussat: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Plussat: "Good uneven full flight"
Plussat: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Miinukset: "Seats were uncomfortable. But what else is new?"
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plussat: "Keep it up with great services. !! Thank you!"
Miinukset: "A better breakfast..."
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
There was no Chicago to Stockholm flight! It had been cancelled 3 weeks before and you never told us. We had been put on a flight to Copenhagen instead. The SAS flight was fine. Kayak service, however, was terrible and unacceptable.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Plussat: "that there was a water and a blanket on each seat!"
Miinukset: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Miinukset: "Don't remember this flight"
Plussat: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Plussat: "The airplane was modern and well kept. The crew were attentive and kind."
Miinukset: "Nothing - our flight out was great!"
Miinukset: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Plussat: "For a middle seat, it wasn’t bad"
Miinukset: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Plussat: "No problems. I was satisfied"
Plussat: "On time, great customer service and great food."
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Miinukset: "No food or even water"
Plussat: "The food."
Miinukset: "The seat are so narrow"
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "Seats are more comfortable than those of many other airlines."
Miinukset: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Plussat: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Miinukset: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."
Plussat: "Fast on fast off"
Miinukset: "We got moved twice and then to a middle seat. Why have checking at all?"
Miinukset: "They take blankets away too soon so u freeze. Three hour delay and they only give u a voucher to buy a cup of coffee"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Flight delayed 5 hours."
Miinukset: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Plussat: "The gate agent in Athens was helpful"
Miinukset: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Plussat: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Plussat: "Entertainment selection was very nice and the actual plane ride was smooth"
Miinukset: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"
Plussat: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Miinukset: "Faster arrival"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Great entertainment in modern plane with good service."
Miinukset: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "The service was terrific and the flight was quick and easy."
Miinukset: "Geneva airport was a zoo! Oslo was very nice."
Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Miinukset: "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"
Plussat: "Being on time"
Miinukset: "Jetlag from the previous flight, please do something about it, just kidding..."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Miinukset: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."
Plussat: "SAS is the best airlines !!"
Plussat: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Miinukset: "I think if there were a few choices for the dinner service I would have been happy."
Plussat: "Very friendly crew and staff of the center transfer."
Miinukset: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."
Plussat: "Introduce meals even to economy class"
Plussat: "Slept great."
Miinukset: "Woke up."
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Plussat: "short - efficient"
Miinukset: "no problems"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "I wish there were more snacks during flight."
Plussat: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Miinukset: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Plussat: "Great newer plane, great service!"
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Plussat: "The cue lines per zone are the most brilliant idea!"
Miinukset: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Plussat: "Crew was very nice. Food was good and tasty."
Miinukset: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Miinukset: "wine selection divider between seats"
Plussat: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Miinukset: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Miinukset: "Missed the flight due to late landing from earlier connection"
Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"
Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Plussat: "Good selection of movies"
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Plussat: "The food, entertainment, and service. Waited for me after almost missing my flight."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Good service at gate and on board"
Plussat: "It was on time"
Miinukset: "Food was AWFUL! Better to serve nothing"
Miinukset: "There were not noodle soup ready this time."
Plussat: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Miinukset: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plussat: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Miinukset: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Plussat: "The crew was nice .."
Miinukset: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Plussat: "the crew was very nice and the food was good."
Miinukset: "The plane departed 1.5 hours late due to crew issues."
Plussat: "Delicious pretzels and sparkling water."
Miinukset: "Horrible at customer service and those travelers with no status."
Plussat: "Clean airplane."
Miinukset: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Plussat: "Good service and great customer service"
Miinukset: "App functionality"
Miinukset: "Better snacks"
Miinukset: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Miinukset: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Plussat: "Help with check-in"
Miinukset: "More friendly staff on airplane"
Plussat: "On time, kind crew"
Miinukset: "Bigger seats"
Miinukset: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Plussat: "Trip was wonderful."
Miinukset: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Plussat: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Miinukset: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Plussat: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Plussat: "I liked boarding first and the additional leg room that I purchased"
Miinukset: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Plussat: "The whole experience was stress free and comfortable."
Miinukset: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Miinukset: "It was canceled and our trip has been delayed a day."
Plussat: "On time. No delays. Smooth landing"
Plussat: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Miinukset: "Everyone was really good"
Plussat: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Plussat: "On time, non stop"
Miinukset: "New higher prices for less service."
Plussat: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Miinukset: "I cancelled this flight months ago, yet it was still in your records"
Plussat: "Finish currently use were the most courteous and caring I ever was serviced by."
Miinukset: "Not much to recall"
Plussat: "The flight was equal to AA service I have had on a regular basis."
Plussat: "The speed of service"
Miinukset: "We had several rude flight attendants"
Miinukset: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Plussat: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Miinukset: "See above"
Plussat: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Miinukset: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Plussat: "Seats were mildly more comfortable than DELTA seats."
Miinukset: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Plussat: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Plussat: "Courteous crew"
Miinukset: "The plane was tiny and old"
Plussat: "Everything was on time and great."
Miinukset: "Ever thing was fine."
Miinukset: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."
Miinukset: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Plussat: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Plussat: "On time. Friendly."
Plussat: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Plussat: "On time"
Miinukset: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Miinukset: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Plussat: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Plussat: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Miinukset: "The overhead bins didn't have enough space for carry on for everybody flying."
Plussat: "Friendly service"
Miinukset: "Small crew at Santa Fe airport so luggage took a while"
Plussat: "No issues. The whole trip went well."
Miinukset: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Plussat: "It was on time, crew was very polite and attentive."
Miinukset: "Nothing to report."
Plussat: "I like how they kept us updated on when the flight would leave"
Miinukset: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Plussat: "Flight was ok"
Miinukset: "They lost my luggage and I haven't gotten it yet"
Plussat: "The plane we new and amazing, loved all the extra features."
Miinukset: "There was nothing that I did not like."