This flight was fine. The captain did a good job of keeping us informed, the flight attendants were friendly and cheerful, the flight left on time and landed on time. There was no food or entertainment because it was such a short flight. The survey should have allowed an option of "not relevant" for those ratings.
Audio jack barely functioned
In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Timely boarding announcements, fairly roomy seating, and prompt snack delivery. Seats in the waiting area could have USB charging ports on both sides. Minor issue; I charged my phone on the flight.
Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!
Plussat: "Helpful and attentive crew"
Plussat: "Crew was super amazing and friendly! Very good service also!"
Miinukset: "No seat back entertainment.."
Plussat: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Plussat: "Fueron muy amables en el aeropuerto y en el avión"
Miinukset: "La atención de las personas a cargo"
Plussat: "Safe trip and very nice crew."
Miinukset: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Plussat: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Miinukset: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Plussat: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Miinukset: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Quick and easy boarding and departing. Wonderful and friendly staff."
Miinukset: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Plussat: "Great crew, prompt and courteous despite the short flight"
Miinukset: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Plussat: "Desk attendant was very helpful, personable, and efficient"
Miinukset: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Plussat: "The crew was polite and pleasant unlike the crew from KC to Boston."
Miinukset: "Telling us to check bags before we get to our seat and find out there is no more room."
Miinukset: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Plussat: "Helpful crew."
Miinukset: "These planes are tiny. Our equipment was B717."
Plussat: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Miinukset: "Cleaner bathroom"
Plussat: "Small plane without bells and whistles and no middle seats."
Miinukset: "The internet would not work. I couldn’t use any of the inflight entertainment."
Plussat: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Miinukset: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"
Miinukset: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Plussat: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Miinukset: "Never made it because of my originating flight"
Miinukset: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Plussat: "Overall good experience"
Miinukset: "Plane 1hr late taking off"
Plussat: "Nice people"
Miinukset: "Waiting at gate in KC"
Plussat: "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
Miinukset: "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
Plussat: "Flight was quiet and comfortable."
Miinukset: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Plussat: "Efficient and friendly"
Plussat: "The movies kept my daughter busy."
Plussat: "Professional, courteous, and responsive attendants and flight crew."
Plussat: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Miinukset: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Plussat: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Miinukset: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Miinukset: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Plussat: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Miinukset: "I didn’t like this question!! You guys are great!!"
Plussat: "that we got to our destination"
Miinukset: "the bathrooms were gross"
Plussat: "Made the best of a overcrowded messy airport"
Plussat: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."
Plussat: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Plussat: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Miinukset: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Miinukset: "Delays. Ways late."
Plussat: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Plussat: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Miinukset: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Plussat: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Plussat: "Convince of the online apps and the TSA precheck"
Miinukset: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Miinukset: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
I flew business class and although the seats were not as nice as United Airlines they were comfortable. The entertainment selection was great. The flight attendants were most attentive.
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Maybe offer water in between meals
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "The crew and the food, specially the food."
Plussat: "Everything went as expected, very smooth"
Miinukset: "Lower fare !!"
Miinukset: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Plussat: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Miinukset: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Plussat: "Good service overall. Great crew."
Miinukset: "Nothing in particular."
Plussat: "Flight arrived early."
Miinukset: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was great"
Miinukset: "Didn't have the vegetarian meal I ordered"
Plussat: "Lufthansa is great."
Plussat: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Miinukset: "No entertainment. Plane was cold."
Plussat: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Miinukset: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Plussat: "Stuttgart to Frankfurt was good.. ."
Plussat: "Crew and flight were great,love the hot towels,constant drink service,clean up after"
Miinukset: "Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!"
Plussat: "The crew were impeccable."
Miinukset: "Very narrow economy seats."
Plussat: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Plussat: "The plane was very good , the hospitality was very good b"
Miinukset: "Every thing in Lufthansa was horrible"
Plussat: "It’s amazing. Fast and comfortable."
Miinukset: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Very nice flight, very little if no turbulence food was decent just luggage took forever"
Miinukset: "Luggage wait was an hr other then that the A380 which is my favorite plane was amazing"
Plussat: "Fast and efficient boarding"
Plussat: "Comfortable for a short flight. On time."
Miinukset: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Lost my luggage ., not happy"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "My trip was from IAH to FRA by Lufthansa flight"
Plussat: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Miinukset: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "I always enjoy the efficiency of the crew members. The services are great. They even give a wet towel to clean the hands before meal service. Movie selection is descent. Not too many newly released movies though."
Miinukset: "The flight was delayed by more than 1 hour due to computer problem. The leg room was smaller than other airlines I fly with in economy class. It made the second half the trip less comfortable."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Plussat: "crew was very polite & attentive; relatively comfortable even though the flight was packed; free cognac after dinner, even in economy class!"
Miinukset: "some of the food was only so-so, but still not bad"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "You lost my luggage"
Plussat: "Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board."
Miinukset: "Seats not comfortable."
Plussat: "Stewardesses were very helpful and polite."
Miinukset: "Didn't like my family (including 14 year old daughter) being assigned separate seating for a long overseas flight! Idiotic!!"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
One of the crew was not friendly appeared a bit rude towards me.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "The touch screen did not work properly"
Miinukset: "Nothing. Flight was amazing"
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Miinukset: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Very friendly crew and on time with no problems."
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Miinukset: "Late departure. Rush to connect."
Plussat: "Nice attention and good food. Plane and seats are confortable"
Miinukset: "The plane was very hot"
Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Miinukset: "Flight cancelled"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Plussat: "The service"
Miinukset: "The food."
Miinukset: "My suitcase didn't come with the airline."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Food and staff behaviour"
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Miinukset: "infotainment was down. Lost my luggage the flight was delayed"
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "Good service onboard, good food. On time."
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
The bathrooms were not very clean and the water would accumulate in the sink
Air France lost my luggage again Its the second time in a week
Good cabin crew, Wi-Fi availability al through my trip.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Always exceptional service
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"
Miinukset: "Flight was delayed for 4+ hours"
Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Miinukset: "More options for gluten free food. Always get the same dish"
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "Arrived 5 hours late"
Plussat: "No extra charge for simple refreshments."
Plussat: "Liked the transfer"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Miinukset: "The flight was late, real late."
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Miinukset: "There were not noodle soup ready this time."
Miinukset: "the food is terrible."
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Miinukset: "They lost my luggage"
Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Plussat: "I like the service of AF"
Plussat: "I like service of AF"
Miinukset: "Delay over an hour"