Etsi halvat lennot reitille Lappi $[28501-Lontooseen

Miinukset: "There was wery cold on the plane."

Plussat: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."

Miinukset: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."

Miinukset: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."

Plussat: "On time"
Miinukset: "Seats are not very comfortable. Narrow and hard."

Miinukset: "Cabin temperature was very cold"

Miinukset: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"

Miinukset: "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."

Plussat: "Comfortable, on time and as always good service from Turkish Airlines"

Plussat: "Everything was great, thank you for your service."
Miinukset: "NA"

Plussat: "The services was excellent."
Miinukset: "Delay around three quarter an hour."

Plussat: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Miinukset: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."

Plussat: "Comfortable and uneventful flight - just the way it should be!"

Plussat: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Miinukset: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."

Miinukset: "Leg space on this flight was less compared to other flights I had with TK."

Plussat: "Confort"
Miinukset: "None"

Plussat: "After your bags are delayed 3 days, it's hard to like anything about an airline."
Miinukset: "Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again."

Miinukset: "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."

Plussat: "The cabin crew were awesome."
Miinukset: "My trip from Houston to Istanbul was awesome and smooth."

Plussat: "I like Turkish Airlines they have great service. Very good entertainment."
Miinukset: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."

Plussat: "Great food!"
Miinukset: "The aircraft looks a little old."

Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"

Plussat: "The crew was friendly"

Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Plussat: "not much"
Miinukset: "hostesses not so courteous"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "My first flight with a different airline."
Miinukset: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."

Miinukset: "I am a doctor. There was an emergency during the flight and they called for a doctor. I volunteered. But, the chief flight attendant was somewhat discourteous as she asked for proof that I am a doctor. I am not sure what kind of proof is needed. Let me know so I can be ready in the future. Luckily the passenger was OK."

Miinukset: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"

Plussat: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Miinukset: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."

Plussat: "Was very good everything"

Plussat: "Crews were very nice helpful"
Miinukset: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."

Plussat: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"

Plussat: "Friendliness of the crew and their willingness to serve"
Miinukset: "Boarding process at Istanbul and aircraft maintenance"

Plussat: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Miinukset: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"

Plussat: "Nothing"
Miinukset: "Have to unload Plane Flight git exchanged without my approval"

Plussat: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Miinukset: "No gate number on boarding pass from instambul to tirana. Very confusing ."

Miinukset: "The flight was delayed by 2 hrs, no explanation given, the ground staff was no where to be found, finally one person showed up and he was not helpful. No formal announcement was made!"

Plussat: "Better"

Plussat: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Miinukset: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"

Miinukset: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Miinukset: "flight left about 11 pm, after dinner service was over the crew never offered water/juice at all until breakfast was served, hard to stay hydrated!!!!!!!"

Plussat: "very good food!! and excellent choice of movies"

Plussat: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Miinukset: "Nothing. My favorite foreign airlines."

Plussat: "Departure and arrival were on time. Fairly smooth flight"
Miinukset: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""

Plussat: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."

Miinukset: "My solid, expensive suitcase was shuttered. I assume, the only way that could happen is by running over with the luggage transporting vehicle. They provided a replacement; though, not of the same quality."

Plussat: "Food was delicious"
Miinukset: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Miinukset: "- Leave in time - Working onboard entertainment system"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "The crew was great!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Everything went smoothly"

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "The accommodations made me feel like I was in first class!"
Miinukset: "The screaming child behind me ):"

Plussat: "Excellent"

Plussat: "Breakfast was good"
Miinukset: "Air conditioning was blasting down on me too powerfully"

Miinukset: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."

Plussat: "Nothing!!"

Plussat: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Miinukset: "Routine airline food."

Plussat: "the price was very good"

Plussat: "Good"
Miinukset: "Breakfast"

Miinukset: "Experienced very rude cabin crew"

Plussat: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Miinukset: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."

Plussat: "It was not Finnair it was all British airways."

Miinukset: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."

Miinukset: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"

Plussat: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Miinukset: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."

Miinukset: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"

Miinukset: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"

Plussat: "Checking and boarding was lighting fast"
Miinukset: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"

Plussat: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."

Miinukset: "Our bag was not checked through to our final destination and was delivered a day later."

Plussat: "Good leg room."
Miinukset: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."

Plussat: "Nice one"
Miinukset: "Nice one"

Plussat: "easy - no surprises"

Plussat: "Everything else"
Miinukset: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."

Plussat: "I have a BA - Gold card- BA lounge was good."
Miinukset: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."

Miinukset: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"

Plussat: "Head phone jack was not working in my seat."

Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Plussat: "The crew was great"
Miinukset: "1-2 +cms leg space"

Plussat: "n/a"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Miinukset: "Advertised October Pink products but did not have them for breast cancer support"

Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Plussat: "The seat was very comfortable."
Miinukset: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Plussat: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."

Plussat: "Incredible staff. Super polite"

Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"

Plussat: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Miinukset: "There was no entertainment and the food could be better"

Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Plussat: "Everything! It was a wonderful experience."
Miinukset: "Nothing"

Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."

Miinukset: "Old plane."

Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Plussat: "Great service"

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."

Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."

Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Miinukset: "Plane left more than 40 minutes late with no explanation or apology."

Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Plussat: "Everything was very prefect and would love to fly again."
Miinukset: "NA"

Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."

Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"

Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Plussat: "Crew was great"
Miinukset: "Not enough food"

Miinukset: "bad smell around my seat"

Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."

Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"

Plussat: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Miinukset: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."

Plussat: "Very efficient"

Plussat: "brand new plane, simple check in, good food, nice entertainment, comfy seats"
Miinukset: "Truly, I can't think of anything"

Miinukset: "Delay, rude service, ran out of food for vegetarians"

Miinukset: "Delay"

Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."

Plussat: "Seats"
Miinukset: "Lack of meal"

Plussat: "When it was over!"
Miinukset: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."

Miinukset: "I had to pay for seating"

Miinukset: "The delay was too much and it affected me badly"

Plussat: "Staff was pleasantly helpful and friendly."
Miinukset: "Window seat was uncomfortable, and plane was hot,as if the a/c was turned off."

Plussat: "Crew was polite. Entertainment system was acceptable."
Miinukset: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."

Plussat: "Seats were comfortable"
Miinukset: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."

Plussat: "Quick flight. Fast boarding Good choice of entertainment"
Miinukset: "The plane was freezing With three people sitting together, it is definitely cramped. Staff aren’t as friendly."

Plussat: "The flight was fast"
Miinukset: "Horrible people doing the check-in for the flight Very stricted with weight so they can charge you horribly high prices for their benefit Very arrogant Delayed flights Not offered even water if you hadn’t booked meals Very expensive snack bar prices and can only pay by card Worst airline ever with the most abusive and arrogant staff"

Plussat: "The film selection was good."
Miinukset: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."

Miinukset: "took 1 hr to get bags"

Plussat: "Boarding was well done."
Miinukset: "Nice new plane seemed very spacious until the "herd" arrived then it seemed more crowded than I had expected. Staff was a it rigid, and NOTHING - and I do mean NOTHING is provided unless soupy for it. Well you can use the restroom. My sense is that Norwegian wants to pull you in with low prices- then somehow tries to get you to pay enormous amounts for food or services because you are a captive audience. So I am not impressed and would have to say that other airlines are better. I think with a proper strategy you can make Norwegian Air work."

Miinukset: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"

Plussat: "Cheap."
Miinukset: "Cheapness!"

Miinukset: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"

Plussat: "Great leg room considering it's a short flight."
Miinukset: "Rude staff."

Plussat: "Nothing"
Miinukset: "Economy seat, no earphones, terrible food. This was a business class ticket."

Miinukset: "Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class."

Plussat: "Nothing"
Miinukset: "Food, seat, entertainment"

Plussat: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."

Plussat: "The time slot is very inconvenient but otherwise pretty ok"
Miinukset: "NO FOOD. I didn't know I had to pre order food and ALL the snacks had run out! They really need to have a reserve."

Plussat: "Overall good service with timely information."
Miinukset: "50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!"

Plussat: "Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping."
Miinukset: "Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully."

Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"

Plussat: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Miinukset: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."

Plussat: "The cabin crew were personable and professional. The seats were comfortable and there was a good amount of leg room."
Miinukset: "In-flight entertainment was not working. Within 40 minutes of take off, hot snacks were no longer available. Poor distribution of seats - many people (not travelling together) were seated 3 in a row yet several people had 3 seats to themselves. Captain did not address the one hour delay with an apology or an explanation."

Plussat: "Very pleasant folk on-board. Comfortable new plane"
Miinukset: "Staff didn't manage boarding well with the result that people were standing for long periods waiting needlessly in a queue. The entertainment system broke down which on a 7 hour flight is not a trivial loss. The flight was one hour delayed in departing, although it did make up some of that time over the Atlantic."

Miinukset: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."

Miinukset: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."

Miinukset: "6 hour delay and the worst customer service"

Miinukset: "You, it was you."

Plussat: "Everything was just simply perfect. From leaving on time and arriving an hour earlier to London. Food was delicious and taking off n landing just speculation. Amazing airline, will def fly with them Again."

Miinukset: "No food or drink"

Plussat: "Nothing"
Miinukset: "I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade."

Plussat: "Plane, crew and all other aspects on boarders very good."

Miinukset: "Couldn't get boarding passes in advance and no online check in. Luckily I was able to reserve a seat in advance."

Plussat: "Every thing"

Plussat: "Service unhappy to be there. Crazy delays."

Plussat: "I have never heard of this airline and was pleasantly surprised at their professional and kind service. Hope I can travel with them again."
Miinukset: "As above and I was pleasantly surprised also by the cartoons on the drop down screens that were good for all ages."

Plussat: "i wasn't sitting next to anyone"
Miinukset: "the one toilet in use had a leaky faucet which meant by the end of the flight there was no running water to wash hands with. gross! the other toilet was used as storage."

Plussat: "The windows you could make them light or dark"
Miinukset: "We had a 10 hour flight we were so cramped we could barely move, the crew were miserable and failed to interact with many passengers. While I was in America I ran out of money and tried to contact the air line which they responded to my message but then took my details and to this day I'm still waiting for a reply for the earlier flight home ( considering I'm home now but I wasn't impressed with that. Overall I wouldn't fly with this airline again. Awful experience"

Plussat: "Lots of space Seat is comfy Great crew New planes No frills...plastic glasses and cutlery"
Miinukset: "Seat didn't lie flat TVs can shine in your face while trying to sleep"

Plussat: "Flight changed twice I had to bookman other flight to London and missed my connection to dublin"
Miinukset: "No flight"

Plussat: "Low cost (£300) rtn London to Caribbean in January."
Miinukset: "" hours late departing both directions."

Plussat: "Amazing crew, comfy flight, good movies, time flew"