Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Miinukset: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Plussat: "I love the food and the movies"
Plussat: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Miinukset: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Plussat: "The plane was too hot"
Miinukset: "Plane too hot"
Plussat: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Miinukset: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Plussat: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Plussat: "Turkish do a good job of giving you a good service for your money."
Miinukset: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Miinukset: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."
Plussat: "the seats were more roomier than the flight to istanbul."
Miinukset: "One of the other passengers was being difficult and irritating on the flight."
Plussat: "I liked the food."
Miinukset: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Miinukset: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"
Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Miinukset: "Have yet to arrive"
Plussat: "Comfortable flight, on time and good service"
Miinukset: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Plussat: "Easy check in"
Miinukset: "Please include sea food in your menu"
Plussat: "Food was great so was service"
Miinukset: "All was good"
Miinukset: "My entertainment set didn't work"
Miinukset: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Miinukset: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Plussat: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Miinukset: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Plussat: "Professional and friendly staff. Excellent film selection."
Miinukset: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Plussat: "Everything was fine on this flight."
Miinukset: "Everything was fine on this flight."
Plussat: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Miinukset: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Plussat: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Miinukset: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
Plussat: "loads of room, great entertainment system, nice crew and the food was very good too."
Plussat: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Miinukset: "everything was very well done"
Plussat: "Very professional and very convenient."
Miinukset: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Plussat: "The friendly and respectful and patient staff :)"
Plussat: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Miinukset: "I could not change the stars above."
Plussat: "Friendly staff comfy plane"
Plussat: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Miinukset: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Plussat: "we arrived on time, as scheduled."
Miinukset: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Plussat: "It was a smooth flight."
Miinukset: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Plussat: "Staff was great."
Miinukset: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."
Plussat: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Miinukset: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Plussat: "What can I say, didn't much like anything"
Miinukset: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Plussat: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Miinukset: "The screen of the entertainment programme is too busy to find things"
Plussat: "All the movie options, the great food, the great service, and the timeliness of arrival."
Miinukset: "Nothing, it was great!"
Plussat: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Miinukset: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Everything good except comfort of seat.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Miinukset: "Seats were too close together."
Miinukset: "New variety of food"
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."
Miinukset: "The craft is a bit old. Harsh landing."
Miinukset: "There was no entertainment and the food could be better"
Miinukset: "Everything very good"
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Miinukset: "boarding wasn't good."
Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Miinukset: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Miinukset: "We were 2h late"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Miinukset: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."
Plussat: "The food, entertainment, and service. Waited for me after almost missing my flight."
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Miinukset: "My baggage was broken"
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Plussat: "Crew was great"
Miinukset: "Not enough food"
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Plussat: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Miinukset: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Plussat: "Very efficient"
Plussat: "Smooth ride. Wide variety of snack options. Convenient charger for my electronics."
Miinukset: "Wish I knew I’m advance the importance of choosing a non-middle seat. The middle seat for 9+ hours was pretty miserable."
Miinukset: "Lack of meal"
Plussat: "CHEAP but nice."
Plussat: "Wamos Air was great. The inflight entertainment was limited, but I was served two meals (and didn't have to pay a $45 fee like on Norwegian Air), with wine, a real bonus."
Miinukset: "Norwegian customer service at JFK stinks. I had to wait in a very long line even though I printed out my boarding pass, and on top of that, they made me check my carry on bag for $65 because the total all of my carry on items were slightly over weight, not just my suitcase."
Plussat: "The plane seemed really nice (Dreamliner). Despite being tall, it seemed like I had a bit more leg room than in other economy class seats."
Miinukset: "I was in one of the boarding groups that got to enter the plane last. While I don't mind that, since the last group since in front of the plane, people who sit in the back sometimes put their carry on luggage close to the front of the plane so that they can get it on the walk back down the aisle rather than fussing with it when everyone is standing up. I wish there was more emphasis on making people put their carry ons above their own seats."
Plussat: "There was one particularly pretty crew member with a great laugh and she was very friendly"
Miinukset: "I flew out with the same luggage that I flew in with. They charged me $56 for it. It seemed as if they made a new rule out of the blue and included my personal bag my carry on. It wasn't that they had to be concerned about the FAA weight requirements because the flight was only about 80% full. The in-flight entertainment was limited and there was no audio... so in other words, you could not simply turn on music to go to sleep by. This is a very bare-bones airline. Also, one flight attendant was perhaps the rudest person I've ever come across. "Go talk to someone else - I'm busy." All I asked for was a fork. She was simply opening a bin at the moment."
Miinukset: "No beverages or snacks"
Plussat: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Miinukset: "Water should be available free of charge on all flights longer than two hours."
Miinukset: "I had to pay for seating"
Plussat: "The staff"
Miinukset: "How do you have an international airline flying people 10 hours PLUS and not feed them ?? I've never heard of such a thing. & even with the meal preorder bullshit they didn't have enough food for the entire plane to order from the snack bar so I STARVED for 10 hours."
Plussat: "Comfortable planes and great prices"
Miinukset: "Having to pay for drinks, even water!!"
Miinukset: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Plussat: "The 787 Aircraft was nice."
Miinukset: "3+ hours of delay on a 6 hour flight isn't acceptable (DY7148 from Boston to LGW on Jan 7 2018). After late arrival of the aircraft, "weather" caused a 1 hour delay in boarding and another hour of delay for loading bags. The only "weather" in Boston was "cold" (aka winter). Perhaps they'd have to cancel the flight if someone saw a snowflake."
Miinukset: "Seats too small in economy"
Plussat: "The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey."
Plussat: "Flight was safe...!!! The most important thing...!!!"
Miinukset: "No food Tight seats Narrow isle Bathroom a mess Not even a free inflight drink"
Plussat: "Very little"
Miinukset: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Plussat: "Only a slight delay to boarding."
Miinukset: "Cabin crew were rude and not very welcoming. Spent more time chatting with each other than checking on passengers. Everything cost money, we didn't even get a complimentary drink. I understand the food is extra, but what would it cost to give everyone a quarter can of coke?"
Plussat: "new planes, clean, easy boarding."
Miinukset: "For the price, everything was great."
Plussat: "On time and efficient."
Miinukset: "Checking in is not a simple process for Norwegian, kept receiving e-mails requesting me to upgrade the flight but never was clear where to check in and the bag weight limit is not made obvious."
Plussat: "No entertainment provided"
Plussat: "I got a refund. Nothing other than that."
Miinukset: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Miinukset: "Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class."
Miinukset: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plussat: "Nice crew and good clean plane."
Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Plussat: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Miinukset: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Plussat: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Plussat: "Plane was in good condition and my seat assignment was good - nobody was sitting between myself and the person seated at the window."
Miinukset: "Staff was a little unfriendly and the cheapest fare did not include any drinks or snacks, let alone meals."
Plussat: "This flight was very inexpensive. I did not get food service and the entertainment was limited because I chose the least expensive fareI really got my moneys worth: The plane was new and comfortable the crew was respectful and helpful, snacks and beverages were available for a reasonable price"
Plussat: "The crew was fun, helpful and nattily dressed. The entertainment is all free and plentiful."
Miinukset: "There was no food available with more than half of the flight left."
Plussat: "The Dreamliner is a great plane if you get a premium seat."
Miinukset: "I wanted to book a premium seat but they had sold out. I bought extra leg room thankfully and a very narrow middle row seat. I would never book that again. Very uncomfortable. Despite paying an elevated Flex fare I did not even get a free blanket on take off and had to pay $5 for one. What a rip off."
Plussat: "Efficient and cheap"
Miinukset: "No free drinks or food, not even water. Very cramped"
Plussat: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."
Plussat: "The price was prime and the quality of service was top notch. Best, in-flight meal I have ever had and the plane had some cool tech too. So for a nerd like me, it was awesome."
Plussat: "It was on time and the seats were comfortable."
Miinukset: "The policies around hand luggage, checked luggage, and meals were all very unclear and we did not know what was included with our flight. In addition, they opened all of the windows electeonically, long before landing, waking us up."
Miinukset: "They overbooked and denied me from boarding even though I was on time. They first told me the next available flight with an opening would be 48 hours later, and a couple hours later they told me never mind, the next available flight wouldn't be avIlble until 5 entire days later. Trip ruined, my first international flight ever. After 6+ hours of battling on the phone with them and looking for other flights (prices starting at 700% of my original booking price) I accepted defeat, left the airport, headed home and went to sleep. When I woke up the next day version of the same flight on the same airline was available for only about 210% the original booking price, a flight they specifically told me would not be available to me for a transfer. They ultimately booked the transfer "free of charge" although they tried to tell me I would not be refunded for the original flight, nor granted the voucher for a future flight that they originally tried to offer me to pacify me, nor would they pay me the compensation I am legally entitled to in these circumstances for 400% of the original booking price up to $1,350 for international flights delayed by at least 4 hours. In other words, I had to choose between getting to my destination a day late after incurring many additional expenses as a result of their overbooking practices and being told the next flight was in 144 hrs (a day before my originally planned return date), or canceling the trip maybe possibly being partially compensated for all the money I already put into the trip. All in all about the worst experience I could imagine short of the plane crashing or them punching me in the face and then laughing at me just for fun."
Plussat: "Very efficient and and on-time."
Miinukset: "The seats were quite narrow. It may be worth alerting future passengers of the seats in coach when suggesting they might want to upgrade."
Plussat: "The crew was very nice, there were movies to watch, boarding was easy and the flight didn't have any problems in general"
Miinukset: "Seats are on the smaller side and it was a long trip, I asked about food and the flight attendant told me there wasn't any service so I bought a sandwich, after that we got dinner."
Miinukset: "It was delayed and delayed and delayed then canceled and they didn't have a new flight for 2 days. They canceled it too late so all other flights left so i had to purchase a new 1200$ ticket on a new airline the next day"
Plussat: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Miinukset: "I liked the whole experience. I am flying Norwegian again"
Plussat: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"
Plussat: "Smooth plane ride"
Miinukset: "lack of communication between customer service/gate workers and actual crew members.this resulted in not having bassinet for daughters in plane. -Can't fly together with multiples. Seats for parents flying with infants are window seats, which is an obstacle, especially when changing tables in bathrooms are only on the other side of the plane -food overpriced. Snacks on plane cheaper and better quality than meal provided"
Plussat: "The ease of boarding and the friendly crew"
Miinukset: "I have a Gluten allergy and I decided when I got to the airport that I would upgrade to Platinum. When the started to serve the meals, I politely informed the flight attendant that I had a Gluten allergy and would like to purchase a salad instead. She stated that I needed to reserve my Gluten Free option 72 hours in advance and that a salad was not available. So I ate my snack of a nuts for an 8.5 hour flight. This is a HUGE disservice to those who have allergies! Because of this...I will no longer fly with Norwegian!"
Plussat: "Price, direct flight"
Miinukset: "Everything except price!"
Plussat: "Service unhappy to be there. Crazy delays."
Plussat: "I have never heard of this airline and was pleasantly surprised at their professional and kind service. Hope I can travel with them again."
Miinukset: "As above and I was pleasantly surprised also by the cartoons on the drop down screens that were good for all ages."
Miinukset: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Miinukset: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Plussat: "Everything went smoothly."
Plussat: "Crew amazing, seats poor"
Miinukset: "Padded seats,"
Plussat: "Flight crew was great. Enough leg room"
Miinukset: "Seats that recline"
Miinukset: "Seats were very uncomfortable"
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Plussat: "Very kind and helpful crew"
Miinukset: "Boarding process with a wheel chair passenger should be better organized"
Miinukset: "Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either"
Miinukset: "Unexpected baggage charges despite only taking carryons"
Plussat: "Yes and yes"
Miinukset: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Miinukset: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Plussat: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Miinukset: "Boarding process was not as effective at Gatwick airport as expected."
Plussat: "Budget airline comfort"
Miinukset: "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"
Plussat: "Nothing, the most horrible airline with rude crew and unpredictable."
Miinukset: "At least be courteaous when your flight is delayed 3 hours"
Plussat: "Good enough for price. Quite long boarding process."
Plussat: "Decent legroom and space to spread out."
Miinukset: "Some entertainment options would be welcome."
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "Late. Boaring hectic."
Plussat: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Plussat: "Food and crew were excellent"
Miinukset: "8 hours in the air."
Plussat: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Miinukset: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Plussat: "Arrived on time."
Plussat: "Fast easy hoarding. Friendly staff"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Miinukset: "Just under a three hour delay without notice"
Miinukset: "Boarding delayedchaotic"
Miinukset: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Miinukset: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Friendly staff. Quick trip"
Plussat: "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Miinukset: "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."
Plussat: "Excellent pilot communication an great flight attendants."
Miinukset: "No complaints"
Miinukset: "Gate agent"
Miinukset: "Dealing with being overweight Seating was a bit tight"
Miinukset: "The airline is perpetually delayed. Food options are not vegan friendly. The crew is not very service centric"
Miinukset: "The crew was very rude and aggressive. I had a woman bag and a small cabin bag and they require me to put the handbag into the cabin bag, which is fine. But i arrived to the flight after an injury in my leg when i can barley walk and needed my handbag as it has my painkillers and my leg band, but they refuse to let me keep it and keep insist that i have to put it inside the cabin bag. At the end i paid 60 euro!!!! for that as i didn't have energy to argue and the flight was about to leave. This is the last time i'll use easy jet!!! i'd rather pay more and get some human behavior. very very poor and disappointing experience."
Miinukset: "Flight cancelled"
Miinukset: "flight was delayed"
Plussat: "The crew on board were excellent & very friendly."
Miinukset: "We were delayed for 4-5 hours, and the desk agent at the gate did not fully explain over an official announcement what was happening. This caused everyone to approach the desk to individually ask about the updated status of the flight. The actions post-delay was unorganized and we were very uniformed of what was happening. It felt like we just had to listen to rumors from the crowd."
Plussat: "Boarding and Crew were excellent"
Miinukset: "There was no acknowledgement from EasyJet, when i called Customer Service, that there was a strike at the Barcelona airport. After waiting on the security line for 90 mins and concerned we were not going to make our flight, I called to find out what my options. I was greeted by a very rude and unhelpful individual who ended up just hanging up the phone on me after asking if she could help me by telling me my options. Not exactly something I wanted to experience after the frustration of waiting on a line for 90mins."
Plussat: "Low cost"
Miinukset: "High price to check luggage"
Plussat: "Not really anything since your system caused me to miss my connection at Gatwick, despite having ample time of 2+ hours."
Miinukset: "Didn't like having to put up a family of four overnight in 2 London hotel rooms and being charged Norwegian transfer fees of about $1000. #AboutToGoViralOnNorwegianUnlessThoseFeesWaived. Call me. John 949.439.7256"
Plussat: "Very friendly and funny captain / attendants"
Miinukset: "Seat was very uncomfortable, even for an airplane seat. It felt like it was slanting forward, so I couldn't sit still. The volume on the announcement system was also EXTREMELY high, so every time the crew made an announcement everyone jumped. It also repeatedly woke up small children, who cried every time."
Miinukset: "Your check in system, does not work well"