Excellent experience. On board chef. Overall will definitely fly Turkish again.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Many of the business class seats had to be addressed by the crew manually by removing the cushions and forcing them to recline Crew responsiveness was great They were as affected by this as the passengers
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Food was better than I expected. Staff was friendly and professional
Plussat: "Great short flight. Very smooth star to finish."
Plussat: "Food is amazing."
Plussat: "Excellent crew"
Miinukset: "Flight delayed and no reason Food very bad"
Plussat: "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
Miinukset: "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
Miinukset: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Plussat: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Plussat: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Miinukset: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Plussat: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Plussat: "Turkish do a good job of giving you a good service for your money."
Miinukset: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Plussat: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Miinukset: "The bathrooms are way and far back... and we are not allow to use Business Class."
Plussat: "Nothing positive bad service"
Miinukset: "Bad service, flight delay, bad customer services"
Plussat: "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
Miinukset: "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."
Plussat: "Good entertainment."
Miinukset: "Need to have better boarding and organization."
Plussat: "Good movie selection and food, crew were very friendly."
Miinukset: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Miinukset: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Plussat: "Crew is super nice and helpful. Aircraft is pleasant"
Miinukset: "Food is okay but the portions are tiny."
Plussat: "Excellent customer service."
Miinukset: "Food was great but desserts were terrible. Rice pudding or almond pudding could be better choice."
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Plussat: "Best airline food . Great selection of movies And free drinks to boot"
Miinukset: "Yet my flight coming in had delays and again this flight was delayed. In addition, when I approached the ticket counter to inform them of the delay cutting close to my connecting flight, the response is "you're fine...you'll make it". During the deplaning process no announcement to have those with critical connecting flight was made to expedite the process."
Plussat: "Flight attendance service is great"
Miinukset: "Boarding process too complicated with several security check points make the travel more difficult"
Miinukset: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Miinukset: "Great service and on time all the way"
Miinukset: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Plussat: "The plane ride was very smooth. The attendants were kind and helpful."
Plussat: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Miinukset: "Quality of food is less than the previous experience"
Miinukset: "Crew didnt act like they liked their job"
Plussat: "On board entertainment."
Miinukset: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Plussat: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Plussat: "Food, boarding"
Miinukset: "Leg room was limited"
Miinukset: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Miinukset: "Flight delayed and lack of communicatiob"
Miinukset: "They provide excellent service. Me and my wife love it."
Plussat: "The food was pretty good."
Miinukset: "Excellent service"
Plussat: "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
Miinukset: "Nothing I can think of it!"
Miinukset: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Miinukset: "Connecting flight did not have my luggage from previous flight."
Plussat: "very comfortable seats, flights on time, and good service/food.. enough empty space to sleep laying down if needed."
Plussat: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Miinukset: "No in-fligh entertainment."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delay and change of terminal last minute
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "The touch screen did not work properly"
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Miinukset: "Very nice crew and great food"
Plussat: "The crew was very kind"
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Miinukset: "No reading light in my seat..."
Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "Everything excellent. Comfortable seats in business."
Miinukset: "Flight was cancelled."
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Good services!"
Plussat: "Great"
Miinukset: "Great"
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Miinukset: "They stole my money"
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
No wheelchair assigned and it was requested prior days. Rude customer service representative.
They need to clean in between flights better as there was food or something stuck on one of the buttons for the foot rest
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Good flight, but no in-air entertainment and no charging.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Could be behter: movie selection, food, free internet
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Asked to put hand luggage in hold as flight full. Been waiting over an hour at Manchester airport to retrieve it
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
On time, arrived early, overall very good flight. As usual, seats are too close together to move legs in the center seat during a 7-hour flight, but otherwise, great.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
There was family that was not seated together, some seated in business class and some in economy that kept having meetings in the business class area in the aisles and hovering over other business class passengers seats. The crew was ignoring this and never attended to this matter despite the obvious discomfort of other passengers. Also for business class there was no service until after more than 1 hour in the air. I did however see the steward go to economy several times with coffee several times during this hour. The staff was friendly when they did finally decide to provide service, that I liked.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
They lost most of our luggage. Had to go back to Airport to Pick it up ourselves later that night in the pouring rain in a cab as delivery would be two days at least they said. First class boarding not regulated and it was chaotic en masse mess. Check in and gates in Miami were disorganized and dirty and crowded, no order followed. Food on plane in first class was terrible….chicken like shoe leather, wilted shrimp. The staff was polite but many of them were clueless. Deplaning was a wrestling match with some Passengers shoving and pushing to leave when we were delayed and gate wasn’t ready for door Opening. Not recommended.
We were notified about departure delay more than 24 hours in advance. Much appreciated
Our luggage didn’t arrive with us and it is a very big problem
Usual abysmal BA offering: 90 minutes late due to “late inbound aircraft”. Tired, overcrowded A320 with impersonal, couldn’t care less cabin crew. All for a premium price.
The best thing was that the flight was not full. My 10y.o. was able to sleep over 3 seats. The timing was great too, the plane was leaving Chicago at 8:50 pm. That was a perfect schedule to settle down and go to sleep.
Plussat: "Love the Airbus, roomy."
Miinukset: "Better entertainment movies, food are boring."
Plussat: "Co pilot chat"
Miinukset: "Couldn’t sleep - seat didn’t recline properly"
Miinukset: "Ba got me too late to terminal to catch connecting flight to lax on air NZ"
Plussat: "Check In went fast, getting through security was also fast. The price was excellent."
Miinukset: "Small seat, did not recline fully but it was an economy ticket."
Plussat: "Good crew, friendly and plane was spacious and well equipped"
Miinukset: "Boarding and waiting to exit the plane were both very delayed"
Plussat: "Yes they were so amazing"
Miinukset: "Boarding procedures need to be improved upon"
Plussat: "Ability to quickly board the plane"
Miinukset: "You had to pay for snacks and drinks on this flight"
Plussat: "Food was good and service excellent"
Miinukset: "The plane was very unconfortable"
Miinukset: "Absolutely no leg room despite paying additional fee"
Plussat: "Staff were lovely."
Miinukset: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Plussat: "The movie selection was wonderful, as the amount of time with dim lightening"
Miinukset: "The temperature in the plane. It was too cold for summer clothing"
Plussat: "Crew was helpful and polite."
Miinukset: "- The boarding at Heathrow gate B44 was horrendous. This is my third experience at the B gates, all terrible! The long wait to board coupled with the lack of sufficient seats for people needing assistance, topped off by cold air from the AC blasting you right in the face. - The plane at boarding time was an oven! Someone didn't want to or forgot to turn the AC on. It tool at least over an hour to make it comfortable. - The entertainment choices are very limited and the screens don't work well."
Plussat: "Comfy, but small seats. Good food, nice crew"
Miinukset: "Small, old, buggy entertainment screen. Seats very narrow"
Plussat: "The crew was so kind and helpful!"
Miinukset: "They lost our bags. Many of us on board. And they didn’t give us tracking numbers to follow-up. Argh"
Miinukset: "The plane was actually about to fly off when it suddenly skidded to a stop. We weren't informed about the reason, but all of a sudden, the plane couldn't take off for over two hours. My family and I ended up missing our connecting flight home. BA tried compensating with food vouchers and rebooking us onto another flight, but our family got split up in the process and we were all assigned to different middle seats."
Plussat: "Security check was quick and easy."
Miinukset: "The flight left 35 minutes late but arrived on time"
Plussat: "The flight left early and arrived early."
Miinukset: "The lack of check-in information when we arrived at Malta airport. The check-in only opens two hours before the flight but there were no signs or information advising of this."
Plussat: "Ticket price"
Miinukset: "It's third time British airways lost our baggage. Come on BA, you can do better than this!"
Miinukset: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Miinukset: "Only card why?? No free food??"
Miinukset: "Should have more room on international overseas flights"
Plussat: "The crew was friendly."
Plussat: "Flight was punctual, left on time and arrived in Gatwick early."
Miinukset: "Took 2 hours 20 mins to be offered in flight catering on a 2 hour 30 min flight. Next time will be bringing my own food and drink."
Miinukset: "Price & food not so good."
Plussat: "The women at BA in Chicago O'Hare airport were awesome Christine, Carole, Diane & ankther one but I forgot the last lady's name. Very polite attentive and professional. We had a difficult situation & they helped us get through our problem with the less stress as possible!"
Miinukset: "Airplane food was a bit below average. Also there was not a good selection in music. I did not recognize 95% of the option of music to listen to."
Plussat: "Friendly and helpful staff."
Miinukset: "Father with two young daughters was presented at checkin with separated seats, so we had to request others to trade with us once we were on the plane. Which they happily did. I was not able to reserve seats online for some reason; therefore the staff at check in should know that they should try to reserve three seats together for a parent traveling with two pre-teen kids."
Miinukset: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Plussat: "The crew were friendly and took their time answering questions. We were offered liquids often, the food was just OK, the entertainment units worked well, the chairs were relatively comfortable.. We were allowed to wait for the restrooms. Yeah,,,"
Miinukset: "The food could be better and of course more leg room."
Plussat: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."
Miinukset: "One flight attendant had so much perfume on every time she stopped by it was drowning our sinuses."
Plussat: "crew attention and politeness"
Miinukset: "the food variety"
Miinukset: "Once arriving in London our airplane didn't have a place to park so that we could be relieved from our flight. We waited, seated in the plane for over 45 minutes and we almost missed our connecting flight. We had to run to the next gate and getting through security checks was a nightmare. The London airport crew seemed to have terrible communication and terrible customer service skills."
Plussat: "Crew was wonderful good customer service"
Miinukset: "Boarding was terrible, entertainment services on flight was poor, poor movies selection, tv consoles terrible"
Miinukset: "Charge for water"
Plussat: "Service in Club World was excellent. Good food and comfortable seat."
Miinukset: "The seats alternate facing forwards/backwards, so, if you're traveling alone, you're face to face with a stranger. It's OK if your traveling with your spouse. But the person in the window seat has to climb over the footrest of the person in the row behind. Flight out was delayed while they fixed a problem with the n flight entertainment. The return flight, 10 days later, also had problems with the IFE"
Plussat: "Nothing much"
Miinukset: "No beverages at all. Everything has to be bought apart from tap water... It's sick"
Plussat: "The crew was wonderful , the seats very comfortable , breakfast very reach I felt my self booking first class not economy It is the best trip"
Miinukset: "Nothing"
Plussat: "On time takeoff and landing. Assistance was great and the crew was polite and friendly."
Miinukset: "Cramped seating. There really are people who should be required to purchase two seats. Suggest a section for parents too stupid to know how to control their children."
Plussat: "Flight crew professional appearance"
Miinukset: "unable to upgrade/purchase an economy comfort seat only 2 offers of water through out flight -- and one of those was 1/2 hour before landing"
Plussat: "Fantastic flight with BA. Kind, helpful, & efficient staff!"
Plussat: "Not too much."
Miinukset: "No USB chargers or in seat power supply. Couldn't charge phone. Tiny screen with limited entertainment. Archaic system. No recognition of one world Sappire status. Bad food options, chicken or veg only. Very "grey" Englush Breakfast. Dinner food option not as announced. The entire experience was poor. Grumpy crew who seemed flustered and were not paying attention to service."
Miinukset: "Meal included too many sweet things."
Miinukset: "Entertainment was broken for the entire flight. Wasn't ideal. Drinks were brought around very infrequently."
