Etsi halvat lennot reitille Mexico City $[81-Suomeen

"Good"

Plussat: "No sops followed"
Miinukset: "Food is really bad and they never even bother checking with any one same burger which is cold dry"

Plussat: "Nothing. This was the worst flight I've been on in years."
Miinukset: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."

Miinukset: "The food was terrible. Turkish airlines used tp have great food. I understand the cold sandwiches are because of Covid but they could have been much better."

Plussat: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"

Miinukset: "Hotel for passengers"

Miinukset: "The seats are so small and place was very squeeze"

Plussat: "great food, nice staff, and on time"

Plussat: "Very nice love it"
Miinukset: "Very nice and love"

Plussat: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Miinukset: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."

Plussat: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Miinukset: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."

Miinukset: "Flight delayed, connection missed, many gate changes"

Plussat: "Food"

Miinukset: "Turkish Air lot my suitcase. I will never travel with them again"

Plussat: "Lousy airport (not technically airlines fault)"

Plussat: "Plenty of options for entertainment. Enough room to be comfortable in economy."
Miinukset: "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."

Plussat: "All of it with the worst service in the world"

Plussat: "I did not like anything."
Miinukset: "Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us."

Plussat: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Miinukset: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."

Plussat: "I liked the overall plane journey."
Miinukset: "Flight was delayed which caused us to miss our connection flight."

Miinukset: "The space between the seats were narow"

Plussat: "I was upgraded to buisnes class :)"
Miinukset: "Every thing was ok"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "I was pleasantly surprised by quality of what i would call "domestic" flight..."
Miinukset: "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."

Miinukset: "No vegan or even vegetarian meals. Very disappointing"

Plussat: "the in flight crews were great! Lots of things to watch, nice food and wine."
Miinukset: "Tight close seats, rather long line at check in."

Plussat: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Miinukset: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "The attention from the crew and services"
Miinukset: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"

Plussat: "entertainment"
Miinukset: "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."

Miinukset: "The veg food is quiet bland"

Plussat: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Miinukset: "I don't like landings but the crew did well!!"

Plussat: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Miinukset: "I feel the food could have been better."

Plussat: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."

Plussat: "The crew was nice."
Miinukset: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Plussat: "The flight was empty so got 3 seats to myself"
Miinukset: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."

Plussat: "Friendliness of the crew and their willingness to serve"
Miinukset: "Boarding process at Istanbul and aircraft maintenance"

Plussat: "Good food Good service very good entertainment"

Plussat: "Good food, boarding according seat numbers enforced"
Miinukset: "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."

Plussat: "That was the only problem, it was a long flight. Also had to store my carry on further back from my seat due to the crowd. Made exiting awkward."

Miinukset: "We stayed on plane for long time before it took off, and we arrived late, food was not good"

Plussat: "Food was ok Service in plane was good"
Miinukset: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Plussat: "There wasn't anything particularly special about this flight to make it stand out from other airlines. It was just a short 2 hour flight and had everything you needed."
Miinukset: "At check in, the agent said she had put me in the exit row, but I was actually just behind it."

Plussat: "Service Entertainment Staff Airplain (clean)"

Plussat: "Cabin was clean. Food and drink was OK"
Miinukset: "No AC while passengers on board waiting for take off. It lasted about half an hour. people were forced to use airline magazines as fans. No TV news or sport to watch Toilet was not clean. My seat can recline easily without pushing the recline bottom. This was a connection flight. Passengers had to go through 4 check points. Too much redundant. At the last check point, 4 gates shared the same check point. We saw a line but no sign for it. So we went to the front to find out what the line was for and went back to join the line for security check. There were people who did the same thing but tried to cut in the line right at the check point, creating chaos."

Plussat: "Great service."
Miinukset: "A little more legroom in coach but it's hard to complain at the deals they offer."

Plussat: "food, entertainment"
Miinukset: "too small legroom, waiting for the boarding in the Airport was crowded"

Plussat: "EVerything"

Plussat: "Usb charging, entertainment was nice."
Miinukset: "Ran out of chicken dishes- only had beef to offer. Seats were slightly uncomfortable. Crew was not very friendly/smiley."

"liian kylmä"

Plussat: "Keep it up with great services. !! Thank you!"

Plussat: "Great service and yummy food."
Miinukset: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"

Plussat: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Miinukset: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Miinukset: "My headphones didn’t work"

Plussat: "it was on time"
Miinukset: "it was a poor food choice again."

Plussat: "The hot Asian stewardess was really nice."
Miinukset: "The turbulence."

Plussat: "Time schedual"
Miinukset: "Over duty for extra weight"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Miinukset: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."

Miinukset: "N/a"

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "the food given under gluten free food was amazing on FinnAir"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Miinukset: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."

Plussat: "Selection of many movie choices"
Miinukset: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Miinukset: "We missed are connecting flight"

Plussat: "Very nice flight"
Miinukset: "Food was too salty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Miinukset: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Miinukset: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Miinukset: "My knees dug into the seat in front of me. No hand cleaner provided with food."

Plussat: "Slow boarding no order. Plus delayed flight for no reason"
Miinukset: "Nothing"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "I liked everything. Pleasant flight."
Miinukset: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."

Plussat: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Miinukset: "Bag collection was chaos and took too long, it's not such a busy airport"

Plussat: "Everything about this flight was enjoyable. The Finnair crew took all of the potential pain out of an intercontinental flight. We will definitely be flying with them again."

Plussat: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Miinukset: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."

Plussat: "Plane was nice, new, every seat had an entertainment system. Crew was very nice and did their best to accommodate my needing a gluten free meal. *This was an Iberia plane, not an American Airlines plane."
Miinukset: "The Iberia web site, and web app were not functioning properly. I want able to save any of my personal information such as phone number or known traveler number. I was unable to select a gluten free meal prior to the flight since the web app and website were not working. I tried calleding Iberia customer support over 10 different times and was never able to speak with a representative. The customer support prior to the flight was non-existent."

Plussat: "I loved the service. The flight attendants were attentive and courteous. They walked through the cabin periodically to offer water in the 6 hours or so between meal services, and also had self-service drinks and snacks in the galley during that time. Flight attendants asked passengers to put their seats forward during meal times, which very few airlines do. It was the same level of service I have come to expect from the Asian carriers that I usually fly (ANA, Japan Airlines, Cathay Pacific, Singapore). The meals were fine, and so was the entertainment. There was a decent choice of movies."
Miinukset: "The economy seats were narrow and cramped on the A340. I was in the first row of economy that wasn't premium economy. Even though the person in front of me had loads more legroom than me, he had his seat all the way back for almost the entire flight and hit me in the head while I was reaching for my bag under the seat in front of me. In order to get to anything in my bag, I had to put my head into the aisle because there wasn't enough room to bend down. Because of the angle of the seats, it was nearly impossible to get into and out of the row (and I was on the aisle)."

Plussat: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Miinukset: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."

Plussat: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Miinukset: "No snacks available."

Miinukset: "I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins."

Plussat: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Miinukset: "My 1 hour layover turned into a four hours past 2am arrival."

Miinukset: "Connection"

Miinukset: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"

Miinukset: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"

Miinukset: "Didn't get snack. WiFi entertainment wasn't working."

Plussat: "Comfortable seats and functional entertainment"
Miinukset: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."

Plussat: "The atención"

Plussat: "Good flight"
Miinukset: "Nothing. Process was smooth"

Plussat: "Premium economy was roomy and appreciate the included cocktails."
Miinukset: "The flight was delayed."

Plussat: "Nothing"
Miinukset: "The service from the check in desk to the stewardess"

Miinukset: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"

Plussat: "Crew"
Miinukset: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"

Plussat: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Miinukset: "excessive wait and shuttling."

Plussat: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Miinukset: "not much selection for in-flight food and nothing for entertainment. Rosario"

Plussat: "Prompt on time service."
Miinukset: "N/A"

Plussat: "Nice flight"

Plussat: "Good job of the tripulation"
Miinukset: "Audio of Entertainment, maybe was the headphones, but was not good"

Miinukset: "Jetblue Have a miserable attitude to their customer"

Plussat: "Nothing"
Miinukset: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"

Plussat: "On time with no delays"

Plussat: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Miinukset: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."

Plussat: "Ease of boarding, friendly and efficient crew."
Miinukset: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"

Miinukset: "take off late 90 min.. almost lost connection in NY"

Plussat: "In flight entertainment is good."
Miinukset: "Leg room is getting less and less. I’m 5’10” and couldn’t move my legs."

Plussat: "Crew and other personnel"
Miinukset: "I was not able to select a seat 24 hours before flight"

Plussat: "Roomy seat"
Miinukset: "Lousy food"

Plussat: "Everything about the flight"
Miinukset: "Nothing"

Plussat: "crew"
Miinukset: "air conditioning did not work well. heat was coming into the plane from the windows."

Plussat: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."

Plussat: "excellent from ticketing to depaning"

Plussat: "The plane had a wider aisle - much appreciatedz"

Plussat: "The fact that the lady at the counter was able to change our seats and put us all together."
Miinukset: "the movie screen being so far away"

Plussat: "Food. There was dinner (and wine) and breakfast. Check-in was quick, flight departure was on time."

Plussat: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Miinukset: "Nothing in particular"

Plussat: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Miinukset: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."

Plussat: "Boarding was quick, but rushed."
Miinukset: "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"

Miinukset: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."

Miinukset: "Lax arrival delayed"

Plussat: "The cabin crew was friendly."
Miinukset: "The crew gave no information that we weee diverted to SJC instead of SFO. Very poor communication and. It much of an apology. Seems to me the plane was under weight on fuel."

Plussat: "flying alone I had lots of room"

Plussat: "Boarding, crew"
Miinukset: "entertainment, 1st luggage payment"

Plussat: "On time, clean plane"
Miinukset: "A biscuit for snak"

Plussat: "Entertainment"
Miinukset: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."

Miinukset: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"

Miinukset: "They charged me for my baggaged. Said it wasnt included with the ticket"

Plussat: "We were very happy with the crew. They were very helpful and attentive throughout. One of the flight crew members even found me at customs to return a toy we had inadvertently left that belonged to my 13 month old. She certainly did not have to do that, so we are very thankful. Unfortunately, I did not catch her name."
Miinukset: "Unlike other airlines we have traveled that give priority to people traveling with children, American Airlines does not. That would be something that would be helpful for traveling parents. Allowing people with children to board first and get off the plane first would make things better for all passengers. Planes are also outdated. We have been traveling with other airlines that have individual screens. Much easier for people to travel on long flights when they have individual entertainment."

Plussat: "I'm completely satisfied"

Plussat: "Nothing"
Miinukset: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."

"Great crew. Friendly and attentive!"

Plussat: "Nothing! Horrible!"
Miinukset: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"

Plussat: ":("
Miinukset: ":("

Plussat: "Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines"
Miinukset: "The Kayak website sucks"

Plussat: "Good entertainment, great price"
Miinukset: "Had about 30 people on our flight that was taking another TAP connecting flight - missed the gate by less than two minutes - did not hold the plane when they could have"

Plussat: "2 free checked bags"
Miinukset: "Very long wait time."

Plussat: "Nothing"
Miinukset: "They don’t even give glass of water in business class. Terrible attention."

Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"

Plussat: "The flight was fine no problem"

Miinukset: "The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets."

Plussat: "The plane was fairly new, clean, and comfortable seats."
Miinukset: "A better selection of the main meals in business class."

Miinukset: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Miinukset: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."

Plussat: "I’m taking offFlight was smooth and service was great."
Miinukset: "Flight was smooth and service was great. Long wait before taking off."

Miinukset: "poor and cheap plane"

Plussat: "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Miinukset: "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."

Plussat: "Nice paid business class upgrade"
Miinukset: "Seat 1F gets hit quite often during service"

Miinukset: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."

Miinukset: "We travelled with 2 carry ones and one checked bag throughout our 2.5 week honeymoon. Check in agent suggested that we check all 3 of our bags since the flight was full. We did. The flight from BCN to LIS was delayed 2 hours at the gate, but we were told we could somehow still catch our flight from LIS to PDL. We trusted that was true. We arrived at LIS without a single garment of clothing (we checked all 3 bags through to PDL), and then realized we missed the flight to PDL. We stood in line for 3 HOURS at the TAP help desk, only to wait behind a group of very angry people who monopolized the staff. Once we told the agent our situation, he told us there were no more seats on any flight to PDL the next morning. Not only that, but he could not provide a hotel for us to spend the night. This is 2:30am, 3:30am BCN time. He told us to find our own hotel, but we do not have international phone plans, so we could not make the reservation ourselves. He had nowhere for us to sleep. Then he had us wait for his SATA associate to help us, and he put us on a flight to PDL the next day, but it was not direct! We had plans for the following day, a hotel reservation in Ponta Delgada that is NOT refundable, and now the final portion of our honeymoon is ruined. No one ever offered to give us vouchers for ANY costs or for the anxiety and total of 14 hours lost on the most important trip of our lives. Shameful."

Plussat: "Belam cake was lovely !"

Miinukset: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."

Plussat: "Movies"
Miinukset: "Food"

Plussat: "Food snack was okay. Flight attendants were polite."
Miinukset: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."

Plussat: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Miinukset: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."

Plussat: "There was nothing to like about this flight!"
Miinukset: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

Plussat: "Nothing"
Miinukset: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"

Plussat: "Clean"
Miinukset: "Could have had a vegetarian option for the sandwich."

Plussat: "Food was good and there were a lot of good movie selections."
Miinukset: "The process and lines at airport were extreme. I also had thought one bag was included in flight cost. I am an organized traveler and know I read this. But when at check-in, I had to pay 75E for one checked bag. So I feel the website needs to be more clear. Food"

Plussat: "Seats were nice in the front half of the plane."
Miinukset: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."

Plussat: "service,puntuality,guidance"

Miinukset: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."

Plussat: "Very smooth"

Miinukset: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."

Miinukset: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."

Miinukset: "Boarding difficult for immigration"

Plussat: "I like the flight per se and the crew attention"
Miinukset: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Miinukset: "Purchased tickets that included one bag each for our international flight. But at ckeckin they "couldn't find it in the computer", so charged 45 Euro ($50) per bag. The checkin lady was quite distraught about this, but charge they did. In our reservation there is no indication of what fare level (they have about five) has been purchased. Beware!"

Plussat: "nothing"
Miinukset: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."

Plussat: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."

Plussat: "This was a small airplane and a very quick flight. It was pretty standard as a whole."

Plussat: "The crew was exceptional. Very, very friendly and professional. It stood out."
Miinukset: "The airplane was pretty old and it's time for a makeover."

Plussat: "Price"
Miinukset: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"

Plussat: "i like the snack they gave."

Plussat: "Great boarding process, friendly staff, the planes are newer and well-equipped, everything was on time, good food options on the plane"
Miinukset: "Nothing!"

Plussat: "Great service"

Plussat: "My wife needs help getting around but they placed us in the last row. No leg room again either. The crew was understanding and helpful."

Miinukset: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"

Plussat: "The service was excellent. The help on board was extremely professional and polite. There was plenty of leg room and the bathrooms were fairly large too."
Miinukset: "Na"

Miinukset: "ran very late"

Miinukset: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"