Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
The cancelled the trip and didn’t provide a rebooking
The flight didn’t even happen.
Plussat: "Customer service"
Plussat: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Plussat: "Everything was excellent even the landing was as smooth as butter"
Miinukset: "A free upgrade to a business class seat :("
Plussat: "Excellent service. Very tasty food."
Miinukset: "Too many voice announcements, interfering with the entertainments system."
Plussat: "The crew were all very nice and the food was good."
Miinukset: "The AC never seemed to work well...on the entire 10+ hour flight...so, that was pretty miserable. Especially sitting on the tarmac for 2 hours waiting for a mechanical issue to be fixed. That was bad."
Plussat: "They lost my luggage and no one knows where it is!"
Plussat: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Miinukset: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
Miinukset: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Miinukset: "They lost my baggage and everything I had was in that bag!"
Plussat: "The food was excellent!"
Miinukset: "The website had lots of glitches and made it difficult to check-in."
Plussat: "Nothing"
Miinukset: "2 hours delay for no good reason."
Plussat: "Same as above"
Miinukset: "Same as above"
Miinukset: "the flight it was on time and the personal on the board it was very nice"
Plussat: "Courteous flight attendants, simple check-in, good service."
Miinukset: "I wish the flight attendant brought more water from time to time, as the flight was long."
Plussat: "It was the best"
Miinukset: "The best"
Plussat: "This Airline is one of my favourite."
Miinukset: "Good service and decent planes.Hardly any delays."
Plussat: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Miinukset: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Plussat: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Miinukset: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Plussat: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Miinukset: "The heavy turbulence but, that's beyond their control"
Plussat: "Food was good but needs bigger portion."
Miinukset: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Plussat: "Entertainment was great, crew were polite and attentive"
Miinukset: "Not enough leg room for anyone over 6ft tall"
Plussat: "Great crew and food"
Miinukset: "Seat comfort/space"
Plussat: "Economy passengers received an amenity kit Seats had a foot rest"
Plussat: "Airport, Service and much more"
Miinukset: "N/A"
Plussat: "They went above and beyond to ensure comfort"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Plussat: "Excellent food on time departure and landin excellent fare."
Miinukset: "None."
Plussat: "Flawless in every way"
Plussat: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is kma815@gmail.com. Thanks"
Plussat: "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
Miinukset: "It was too cramped!"
Plussat: "The personal is always very very friendly."
Miinukset: "We did not have any TV"
Plussat: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Miinukset: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Miinukset: "I have been traveling 40 times on this flight (Geneva-Istanbul-Mogadishu) and since 2014 the food is all the same: insipid and at some occasion got a food poisoning (always traveled economic). Same dry or overcook pasta and dubious meat. So on my profile (i am an Elite frequent flyer) i ticked that I prefer a special meal (sea food).. which is never available. So they apologize and promised they will make a commercial gesture that... never came."
Plussat: "Nice staff, food was good, comfortable seats"
Plussat: "Crew was friendly and a pretty decent meal was served."
Miinukset: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
Plussat: "Boarding staff was very friendly, & kind people"
Miinukset: "There is no TV Late around 40 min."
Plussat: "Food and entertainment are great"
Miinukset: "For suggesting that you are the best airline the airplane was VERY unconfortable. seats are super narrow, absolutely no leg room, 12 hrs in that space makes you insane. I would not recomend the airline to anyone. I had high spectations and they werent satisfied at all."
Plussat: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Miinukset: "They didn't have any child-sized headphones available for my daughter."
Plussat: "The best air line in Europe"
Plussat: "That was good every thing, thank you."
Miinukset: "Nathing wrong."
I was booked in economy and was upgraded to business class by bidding for the upgrade. The business class experience was excellent. The seat was very spacious and comfortable. The meal service was provided by trolley service so each course was chosen at your seat so you could view each selection. The staff was very attentive and friendly. The only negative thing was the entertainment selection. There were few movies to choose from in comparison to other airlines I have flown.
All services were satisfactory. I I was impressed With the BGO airport. The angst I had about making my BGO connection to OSL to EWR was all in vain. I had time to enjoy the time between flights to shop and use up my unused Krones. I'll use SAS when ever they fit into my flight schedule.Thanks.
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
LOST ALL OUR 4 SUIT CASES!
Same thing. Extra 5hours and minus food
Miinukset: "SAS had simply cancelled the flight and is effectively unreachable for the refund."
Plussat: "No complaints."
Plussat: "To reach the goal."
Miinukset: "Food. Time."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "Everything was excellent"
Miinukset: "Don't remember this flight"
Plussat: "No problems. I was satisfied"
Plussat: "On time"
Miinukset: "Nothing"
Miinukset: "Service was great"
Miinukset: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Miinukset: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Plussat: "On time."
Miinukset: "The cabin crew was detached, and curt."
Plussat: "That’s what you want, eh?"
Miinukset: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Miinukset: "No food or even water"
Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"
Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Miinukset: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Miinukset: "The flight was cancelled the morning of."
Miinukset: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Plussat: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Plussat: "Food and crew were great."
Miinukset: "The plane was hot and my seat was very uncomfortable."
Plussat: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."
Plussat: "Good choice of movies."
Miinukset: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Plussat: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Miinukset: "Seats with too little space."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Plussat: "The cabin is new and the crew is professional and nice"
Miinukset: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Miinukset: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Plussat: "Introduce meals even to economy class"
Plussat: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Miinukset: "NONE"
Plussat: "Crew"
Miinukset: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."
Plussat: "I am angry about the inability to contact a SAS person."
Miinukset: "You think I should of gotten frustrated on my vacation!!!"
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
No wheelchair assigned and it was requested prior days. Rude customer service representative.
They need to clean in between flights better as there was food or something stuck on one of the buttons for the foot rest
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Good flight, but no in-air entertainment and no charging.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Could be behter: movie selection, food, free internet
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Asked to put hand luggage in hold as flight full. Been waiting over an hour at Manchester airport to retrieve it
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
On time, arrived early, overall very good flight. As usual, seats are too close together to move legs in the center seat during a 7-hour flight, but otherwise, great.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
There was family that was not seated together, some seated in business class and some in economy that kept having meetings in the business class area in the aisles and hovering over other business class passengers seats. The crew was ignoring this and never attended to this matter despite the obvious discomfort of other passengers. Also for business class there was no service until after more than 1 hour in the air. I did however see the steward go to economy several times with coffee several times during this hour. The staff was friendly when they did finally decide to provide service, that I liked.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Have to say the airport crew for this flight was terrible, the attitude of the ground personal was not something I expected from AA. They were rude and prepotent. Made a comento to customer service and the just answered that their personal are professionals. They asume they are never wrong and we the customers are the problem. Big X for AA.
I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
I’m very happy with you service
The flight was delayed, the service was awful, the crew unatrentive,a sad experience
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Kept switching gates is the only negative thing
Good service and courtesy of the staff
The crew was great. They all deserve raises.
Everything was great! Registration, boarding and flight overall experience was great!
They send a text message the day before to arrive at the airport 6 hours prior to departure, this is crazy!
Flight was on time but seat was very uncomfortable.
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Excelente todo buenos equipos
On time departure and arrival.
Plussat: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Miinukset: "No snacks available."
Plussat: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Miinukset: "My 1 hour layover turned into a four hours past 2am arrival."
Plussat: "Entertainment"
Miinukset: "Crew"
Miinukset: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Miinukset: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Plussat: "Video screens at each seat"
Plussat: "Comfortable seats and functional entertainment"
Miinukset: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Plussat: "Good flight"
Miinukset: "Nothing. Process was smooth"
Miinukset: "seat back tv"
Plussat: "Nothing"
Miinukset: "The service from the check in desk to the stewardess"
Miinukset: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Plussat: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Miinukset: "Ask me 1 time"
Plussat: "Crew"
Miinukset: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Plussat: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Miinukset: "excessive wait and shuttling."
Miinukset: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Plussat: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Miinukset: "not much selection for in-flight food and nothing for entertainment. Rosario"
Plussat: "Good job of the tripulation"
Miinukset: "Audio of Entertainment, maybe was the headphones, but was not good"
Miinukset: "Jetblue Have a miserable attitude to their customer"
Plussat: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Miinukset: "Our connecting flight left early"
Plussat: "Nothing"
Miinukset: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Plussat: "Flight attendants"
Miinukset: "Layover, I had to also unexpectedly pay $50 for my carry-on. I couldn't help that I was group 9. I am very disaapointed. I will be using Jet Blue next time I fly to Arizona."
Plussat: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Miinukset: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Plussat: "Cheap fare"
Miinukset: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Plussat: "excellent from ticketing to depaning"
Plussat: "Staff extremely friendly and helpful"
Miinukset: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Plussat: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Miinukset: "Nothing in particular"
Plussat: "Movie options"
Miinukset: "2 hour delay was inconvenient. Like why?"
Miinukset: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Plussat: "Boarding, crew"
Miinukset: "entertainment, 1st luggage payment"
Plussat: "On time, clean plane"
Miinukset: "A biscuit for snak"
Plussat: "Entertainment"
Miinukset: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
