Excellent experience. On board chef. Overall will definitely fly Turkish again.
The bathroom were very clean, crews were very courteous, vegetarian food was good. Only issue was legroom. I will travel again by Turkish Airlines. It was the very first time travel by the airlines
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
My bags never arrived to Beirut.
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
The flight didn’t even happen.
Plussat: "Nothing is better service, food , beverage, everything is not good"
Miinukset: "Change with food quality"
Miinukset: "there is little time for lay over in turkey going to Egypt one hours is not enough."
Plussat: "Crew was awesome."
Plussat: "On time flights. Free entertainment. Good food. God plane."
Miinukset: "Nothing, really."
Plussat: "I always enjoy Turkish airline flights but lately the quality of food is not as it used to be. Flight entertainment is excellent and boarding was smooth. Getting luggage at the airport was quick"
Miinukset: "I wish food would be better"
Plussat: "The food was excellent and the crew was super efficient."
Miinukset: "Tight bathroom and no leg room."
Plussat: "Excellent service"
Miinukset: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Plussat: "I had a seat in the front row of the economy section so I had a lot of leg room. They kept the toilets maintained (cleanliness, supplies) throughout the flight."
Miinukset: "It was a 10hr flight and we were fed only twice... full meals at the top & bottom of the flight. There were no snacks or drink service in-between... a 6hr stretch. I fly a lot internationally and that was quite unusual and unwelcome. They also ran out of food"
Miinukset: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Plussat: "In flight entertainment Bathroom focet"
Miinukset: "The seats were highly and unusually cramped up. To increase the space, provide leg room, not alright for an international flight w 14 hrs duration in flight. Very discomfort."
Plussat: "Food and entertainment were good."
Miinukset: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Plussat: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Miinukset: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Plussat: "The service was great and the price was the best out there. Everything about this airline was great except for the boarding process in Istanbul."
Miinukset: "The boarding process in Isanbul was third rate. We went through five security screenings at the gate after having gone through airport security. We were crowded into a space that wouldn’t have accommodated a group half our size. Then we were criwded onto busses to stand and wait about 20 minutes while others cleared the five security screenings."
Plussat: "The landing"
Miinukset: "The crew nasty stwarts"
Plussat: "Helpful crew, good food, comfortable seat."
Miinukset: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Plussat: "Worst flight"
Miinukset: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Plussat: "Boarding was easy"
Miinukset: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "The seats were okay and entertainment was okay. But other than that -"
Miinukset: "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."
Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Plussat: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Miinukset: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Miinukset: "Great service and on time all the way"
Plussat: "Overall it was a smooth flight except for few minor issues."
Miinukset: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Plussat: "Good smooth flight, decent food, good movie selection."
Miinukset: "Turkish airlines worth airlines ever. They change our flight from Houston to LA without giving us any choice because they are over booked with 30 passengers and on top gave us longer flight instead of sending us closer to our destination. They lost our bags and discover in LA that most of Turkish airlines passengers lost one of their bags too. we miss our flight from LA to Houston because of bad organizations and We had to sleep in LA one night so to take second day fight to Houston. So bad so frustrating never use Turkish airlines again."
Plussat: "Good food and excellent service from the crew."
Plussat: "Best air entertainment I have ever experienced."
Miinukset: "Boarding was very long. My flight got canceled and rescheduled. On my first flight I had made a reservation for an isle sit, and when my flight got reschedules no reservation was made and I ended up getting a middle sit, which is very uncomfortable for me."
Plussat: "Food and entertainment are great"
Miinukset: "The airplane is not as good as you would expect from the best airline in europe"
Plussat: "Entertainment choices were great, entertainment available at seat back was excellent."
Miinukset: "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."
Plussat: "Turkish delight and endless beverage service :)"
Plussat: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Miinukset: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."
Plussat: "I did like the workers in the plane because they look competent and committed."
They let us board without checking our documents. We thought we had everything but then when we got to the stockholm airport, the immigration office wouldn't let us pass and we've been stuck here, unable to leave, we've missed our connection as well. The document that was invalid was our US vaccine certificate (Moderna, double vaccinated by May 2021). The Swedish government doesn't see it as valid. So SAS should have stopped us from boarding the flight when they checked our vaccine card at the New York airport. Horrible experience.
Plussat: "Amazing crew, fast boarding."
Miinukset: "Uninspired food. I was served the same meals 30 years ago."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Miinukset: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Plussat: "The movie section and food were very good"
Miinukset: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Plussat: "My flight has been cancelled"
Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Plussat: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Miinukset: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plussat: "Great food and service as always"
Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"
Plussat: "No problems. I was satisfied"
Plussat: "The airplane clean ,Food good etc."
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Miinukset: "Seats itself uncomfortable for long flights. Boarding process could be better."
Plussat: "Efficient and on-time service."
Miinukset: "Tiny seats that are inappropriate for international travel."
Plussat: "That we had a bottle water"
Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Plussat: "Very accommodating crew"
Miinukset: "I had a middle seat."
Miinukset: "No food or even water"
Miinukset: "late. support afterwards was awful."
Miinukset: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Plussat: "Excellent all around. Super smooth, friendly and fast!!"
Plussat: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Miinukset: "No problems at all... a wonderful trip"
Miinukset: "The flight was cancelled the morning of."
Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"
Plussat: "Upgraded to business class"
Miinukset: "Flight delayed an hour & half"
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Plussat: "First time using SAS and very pleasant trip"
Miinukset: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Plussat: "Great movies. Lcd Screen is awesome"
Miinukset: "Somewhat unfriendly crew"
Miinukset: "Missed my flight due to weather east coast"
Miinukset: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Miinukset: "The flight arrived an hour late."
Plussat: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Miinukset: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plussat: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Miinukset: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Miinukset: "Entertainment systems were not working for many of us."
Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Plussat: "Introduce meals even to economy class"
Plussat: "The food and movies were good."
Miinukset: "Didn't have enough money to sit in a seat with leg room."
Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Miinukset: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"
Plussat: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Miinukset: "Tight seats, lousy food, even for airplane food."
Plussat: "Really pleasant flight. Excellent pilot, good crew."
Miinukset: "Nothing! This was one of my best flights ever."
Plussat: "Crew and pilots were amazing. Very comfortable flight."
Miinukset: "Cabin was a little to warm."
Miinukset: "My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight"
Miinukset: "Horribly uncomfortable in coach. Leather seats not foot. Clothe would’ve been better. They’d keep you from sliding."
Miinukset: "Delayed flight, seats were not comfortable."
Miinukset: "I had to pay for my check in bag extra, which was not clear in the booking process. Very misleading!"
Plussat: "Great seat back screen entertainment options."
Miinukset: "I like that they keep costs down by not including extras like in flight alcohol and food."
Plussat: "Was ok. Got us there but everything is a la carte"
Miinukset: "Was ok. Newark is awful."
Miinukset: "Seats both support and recline"
Plussat: "Very cheap flight"
Miinukset: "No in-flight food, just water. Plane was very small. I’m almost 7 ft tall and asked if I could swap for an exit row, no dice. So I felt like a human-accordion between two rows of seat for the entire flight. I got what I paid for. Cheap airfare= discomfort."
Plussat: "The flight was nice."
Miinukset: "I didn't like the check in personal.The one older woman was very rude & I don't think I will be flying with you again."
Plussat: "I liked that it was non-stop. The crew was nice. They gave out a bottle of Icelandic water and pillow and blanket."
Miinukset: "Too crowded. Not enough explanation about the plane and different comfort levels of the different seat levels. I might have paid for upgraded seat if I had understood what the conditions would be. Also there was no explanation as to whether there would be food served or not."
Plussat: "Courteous crew. Flight was on time."
Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"
Miinukset: "Delay in Philadelphia affected this score"
Plussat: "On time. Luggage arrived to destination."
Miinukset: "the employees will not help you if you have a problem with the charges or the website. They claim ignorance and an inability to do anything. Which might be true. But this can be problematic. Furthermore, the website does not work and they do not write back. The single worst travel airline in my book, though the flight itself was fine. The man I sat next to had his flight cancelled without a refund and a similar story to me, with no helpful employees."
Plussat: "It was vegetarian. Very tasty, although the lentils were a little dry."
Miinukset: "The salad had a bit of grit in it! I think it was probably the lettuce that wasn’t thoroughly washed. Otherwise fine."
Miinukset: "boarding seemed like a mess! we were waiting forever near the gate before boarding the plane. Also, my bag is lost and no one has contacted me yet saying they have found it. the guy at the airport had no idea how to take appropriate information down and didn't know what to do. this ruined my trip. please let meknow if you find my bag as it has been two days now and I should have received by now!"
Plussat: "The free onboard entertainment was a welcome surpsise"
Miinukset: "The airline was late and every passenger missed their connecting flights. I had to wait another day and now that flight is delayed"
Plussat: "Literally nothing"
Miinukset: "The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again."
Plussat: "Mobile phone chargers"
Miinukset: "No food, seats uncomfortable and flight 3 hrs delayed"
Miinukset: "I recently was scheduled to fly out of Newark, NJ on Friday 10/20 but unfortunately there was an issue with my documentation. The airline support staff mistakenly tagged me as a no show however, I had been in contact with both the 3rd party vendor and the airline explaining my situation. I watched my 3 friends board a plan with no idea if I would get to go to Iceland, it was the weekend and no embassy was open to address what may have happened with my documentation. No one could tell me if I would be able to get on another flight and join my friends nor if I would be refunded, I was simply put on a no show list and bounced between several customer support representatives. I am very upset that the situation occurred"
Plussat: "Friendly staff and great seat recline."
Miinukset: "No food."
Plussat: "Clean. Moderately comfortable. Entertainment ok."
Miinukset: "Crews did not communicate much, they flew past with the water cart and somehow we missed them. When we asked for water they just glared at us. Not very friendly at all."
Plussat: "Personal tvs"
Miinukset: "Nothing really"
Plussat: "Flight was fine, crew was fine."
Miinukset: "There were complications during checkin that resulted in everyone waiting on line for three hours while the employees tried to figure it out. They couldn't and eventually hand wrote boarding passes. In my opinion - they waited too long to make the decision to do this (over two and 1/2 hours us waiting in line no movement). Because of this, our flight was delayed. We made our connecting flight but our luggage did not. We took Icelander partner Swissair to Amsterdam. We went to the Swissair lost luggage office and spoke with a gentleman who informed us that our luggage was still in Reykjavik and would be flown to Amsterdam the next day (this was Monday at noon). I told him that we were not going to be in Amsterdam, but we're driving that afternoon to Koblenz, and would be staying there until Friday. He assured me that they would fly our luggage to Frankfurt and deliver it to our apartment the next day. I gave him our information, and he gave me a baggage claim with the phone number to check on the status. He told me they would contact me by phone the next day for delivery and that we would have to be present to sign for the luggage. We did not use this as an opportunity to go on a shopping spree. Instead, we bought some essentials (soap, toothpaste, toothbrushes, shampoo, underwear and a shirt) knowing that we had laundry facilities at our disposal. We did not receive our luggage on Tuesday. I called the number given to me Tuesday afternoon (after not hearing from the airline all day) and was told that my luggage had been shipped to Amsterdam....not Frankfurt. I explained again that we were not in Amsterdam and would not be back there until Friday. I was assured that they were putting the baggage on the next flight to Frankfurt via KLM airlines and we would have it the next day. On Wednesday afternoon, I again called the number after not hearing from them all day. I was informed now that our bags made it to Frankfurt airport but would not be delivered until the next day, Thursday. We had been wearing the same clothes since we left NY on Sunday. I asked to speak to the gentleman's manager. I wanted assurances that we would receive our luggage as no one, up to that point, from any airline (Icelandair or Swissair) had followed up with me. I was the one calling each day. He was very hostile and told us his manager was not there and there was no one else we could speak to. There was no other number we could call to discuss our claim. He got defensive and his answer was that the baggage was in KLM's hands and he could not answer for it anymore. Yet I wanted to know why I had not received an update each day, why after three days we did not have our luggage, and why none of them (Icelandair or Swissair) was making this a priority. Remember, our luggage was not lost at any time. They always knew where it was and they always knew where we were going to be. This representative hung up on me ."
Plussat: "Video players were good"
Miinukset: "Smallest seat I've ever seen, no leg room, no food, the ticket person weighed carry Oma and made me check a small bag because it weighed 22 lbs. of course bag and contents arrived smashed. Cheap flight but I will keep this experience in mind on my return trip"
Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Plussat: "Smooth flight"
Miinukset: "No food"
Plussat: "Great crew service, entertainment and overall awesome hospitality"
Miinukset: "Nothing to snack on without paying. Airlines back at home at least give you crackers or nuts for free to hold you over- also, I find it a bit unfair how the drinks are distributed. I asked for an apple juice and received one cup while the lady next to me asked for a Diet Pepsi and received a whole can. A little unfairness there- but aside from that everything else was great."
Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"
Plussat: "The crew was very professional and pleasant. Boarding was efficient. The ablility to charge phone, ipad through usb."
Miinukset: "The seats were cramped. My seat was changed from what I selected and I seated in a middle seat between two very large men and was unable to move during the flight. It was very warm. No food service in the am!"
Plussat: "Had a good experience with Icelandair. Price was great and that made it worth bringing my own food. Staff was nice."
Miinukset: "The only thing I could have used more of is fuids. They provided a small water when boarding, and a complimentary drink soon thereafter. But nothing the rest of the flight."
Plussat: "crew was pleasant"
Miinukset: "lack of free snacks other than soda"
Plussat: "nothing to like"
Miinukset: "No food included at all, not even a pack of nuts, Iceland airport was crowded, lots of construction, disorganized."
Plussat: "Organized boarding from rear first Customer service"
Miinukset: "Seats uncomfortable"
Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."
Miinukset: "Why do you charge for food?? Even on an international flight??"
Plussat: "Both flights on icelandair excluded basic things that are usually standard on other airlines I've flown with: for instance there were no free headphones or snacks or food at all, only things available for purchase. I did not have a good flight experience."
Miinukset: "The trans-Atlantic flight did not include any food, not even a tiny bag of pretzels"
Plussat: "Was on a plane for 5 hours with no meal or snack All other airlines I have on offer at least one if not more'"
Plussat: "Service was attentive. Flight went very smoothly. I was glad the plane was not packed. He extra empty seats made it more comfortable."
Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Plussat: "Icelandair paid for hotel, meals & transportation to & from hotel after we missed our connection to London in Reykjavik."
Miinukset: "My daughter had 2 checked bags and I had one. Our bags were lost so we had no belongings in Reykjavik for the day/night we were misconnected. One bag was found and delivered to our hotel in London the night of 6/30. The second was not found and delivered until 7/1, and I retrieved the third bag on 7/2 when departing Heathrow Airport to Vienna."
Plussat: "Check in and boarding went okay"
Miinukset: "Constant delays. All planes were boarded at least 30-45 minutes later than expected and the late boarding delay on one of the flights caused the plane to miss a flight window and the entire plane had to sit on the tarmac for almost 3 hours. This extra time on the tarmac caused me to miss my connecting flight and I had to sit at the airport for over 8 hours waiting for the next available flight. Also, no complimentary food was given on a flight that long."
Plussat: "Boarding was smooth"
Miinukset: "We could not confirm seats online before flight, and had difficulties with unhelpful staff checking in at Newark. She was able to get us seats together (2 couples), but ignored our request not to be in an exit row. Seat would not recline."
Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."
Plussat: "Clear communication about delays and boarding, comfortable seats, great service."
Miinukset: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Plussat: "Price. Service and food offered in the plane"
Miinukset: "The boarding process: everyone crowds into the line without regard of the grouping."
Miinukset: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"
Plussat: "Very happy with the service and seat comfort. Thank you"
Miinukset: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Miinukset: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."
Miinukset: "Not missing our connecting flight because if flight / airport delays."
Plussat: "on time, food was good"
Miinukset: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Plussat: "Movies and friendly crew"
Miinukset: "Food was not good Too much meat"
Miinukset: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Miinukset: "Food was terrible especially breakfast"
Plussat: "Cancelled flight. Charged for bags even though we prepaid for them."
Plussat: "Not much"
Miinukset: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."
Miinukset: "The plane was very small service was not good and the crew were not that friendly"
Plussat: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Miinukset: "Food could be more inspired, legroom is limited"
Miinukset: "The 2 hour delay!"
Miinukset: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Plussat: "direct flight to Porto on this airline."
Miinukset: "too small seating and leg room. meal options could be better."
Plussat: "They solved the problem of my sit. But i almost have a hurt attack"
Miinukset: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Plussat: "Anything I liked feels inconsequential."
Miinukset: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Miinukset: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Plussat: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Miinukset: "Poor entertainment"
Miinukset: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Plussat: "I liked being able to exit the plane at the end of the flight"
Miinukset: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Plussat: "Fast boarding"
Miinukset: "Had to wait forever to find out Gate Number."
Plussat: "Nice crew"
Miinukset: "No VOD No food available in between meals"
Plussat: "I got to London"
Miinukset: "9 hour delay"
Miinukset: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."
Miinukset: "There were no power outlets"
Plussat: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Plussat: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Miinukset: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."
Plussat: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Miinukset: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"
Plussat: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Miinukset: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Plussat: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Miinukset: "My video screen did not have English available"
Plussat: "On time, no mishaps."
Miinukset: "Entertainment system was very old and only partially working."
Plussat: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Miinukset: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
Miinukset: "The monitors did not work."
Plussat: "Friendly crew. Good info on delay"
Miinukset: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Plussat: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Miinukset: "The crew seemed unhappy to be there."
Plussat: "Friendly staff, decent food, complimentary wine!"
Miinukset: "Missed that flight because of previous delay"
Plussat: "The crew was super nice and professional"
Miinukset: "The plan was delayed 2 hours, seats were beyond small."
Miinukset: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Plussat: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Miinukset: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Plussat: "Had all the wine I could drink."
Miinukset: "The flight was too late for our connections."
Plussat: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Miinukset: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."