Etsi halvat lennot välille Newark - Suomi

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "The movie section and food were very good"
Miinukset: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."

Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"

Plussat: "No problems. I was satisfied"

Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."

Plussat: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Miinukset: "Seats itself uncomfortable for long flights. Boarding process could be better."

Miinukset: "We had three hour delay due to thunderstorms."

Plussat: "The food was great. The fresh bread is always wonderful."
Miinukset: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."

Plussat: "Food good. Crew very nice."
Miinukset: "Seats very uncomfortable."

Miinukset: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."

Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."

Miinukset: "I had a middle seat."

Plussat: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Plussat: "Efficient crew, food served at proper temperatures Good movie selections"
Miinukset: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."

Miinukset: "No food or even water"

Miinukset: "late. support afterwards was awful."

Plussat: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Miinukset: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."

Plussat: "Timely & helpful"
Miinukset: "Nothing"

Plussat: "Excellent all around. Super smooth, friendly and fast!!"

Plussat: "Top notch service , catered very much to Americans . Would definitely fly again"

Plussat: "Internet not working. Horrible."

Plussat: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Miinukset: "No problems at all... a wonderful trip"

Plussat: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Miinukset: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"

Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."

Plussat: "Quick, efficient"
Miinukset: "Older plane, entertainment, & food"

Miinukset: "I didn't get any veg options for my dinner at all"

Plussat: "First time using SAS and very pleasant trip"

Plussat: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Miinukset: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Miinukset: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"

Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Plussat: "Food and crew were great."
Miinukset: "The plane was hot and my seat was very uncomfortable."

Plussat: "Even though I did not get the seat I paid extra for, it was a great flight."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Miinukset: "Entertainment systems were not working for many of us."

Plussat: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Miinukset: "I needed a gluten free meal and found it rather dry and unappetizing."

Plussat: "Food was good"
Miinukset: "Charge for drinks. TV broken no recompensatuon"

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "Introduce meals even to economy class"

Plussat: "The food and movies were good."
Miinukset: "Didn't have enough money to sit in a seat with leg room."

Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"

Miinukset: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "No delays, early landing which made my 50 minute layover seamless."
Miinukset: "I have no complaints"

Plussat: "Amazing service."

Plussat: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Miinukset: "Tight seats, lousy food, even for airplane food."

Plussat: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Miinukset: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."

Plussat: "Great crew, on time, could get a good nights sleep"

Miinukset: "A better breakfast..."

Plussat: "meal"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Miinukset: "Limited controls on the entertainment."

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Very enjoyable"
Miinukset: "I have no complaints"

Plussat: "Well oiled service machine."
Miinukset: "None."

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"

Plussat: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Miinukset: "Everything. Worst flight in my life"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "The choice of entertainment is huge"
Miinukset: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Miinukset: "N/a"

Plussat: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Miinukset: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Plussat: "Crew were great / free wine !"
Miinukset: "Crowded and chaotic boarding"

Plussat: "Movies."
Miinukset: "No leg room."

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Miinukset: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."

Plussat: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Miinukset: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Miinukset: "Crew wasn't attentive. Seats were small."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Miinukset: "Wasn't given vegetarian option for food and don't eat meat."

Plussat: "Hyvä ja helppo lento"

Plussat: "They waited with connection flight."
Miinukset: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Miinukset: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."

Miinukset: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Plussat: "Very pleasant crew!"

Plussat: "great"
Miinukset: "nothing"

Miinukset: "Crew members were almost non-existent. Saw them beginning and end of flight only and this was not even red eye flight. Food quality was very poor for premium seating. Many on board had to approach flight crew in back of cabin to get something to drink throughout he 10 hour flight."

Plussat: "Direct from San Diego to Heathrow."
Miinukset: "The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride."

Plussat: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Miinukset: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."

Plussat: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."

Plussat: "Everything good except getting bag after flight."
Miinukset: "Took over an hour at baggage claim."

Plussat: "Crew and pilots were amazing. Very comfortable flight."
Miinukset: "Cabin was a little to warm."

Plussat: "Flights arrived on time"
Miinukset: "Lousy crew at checkin gate, and on plane, they try and charge you for everything"

Plussat: "Crew was very nice and helpful. I loved the complimentary Icelandic water"

Miinukset: "Delayed flight, seats were not comfortable."

Plussat: "Was ok. Got us there but everything is a la carte"
Miinukset: "Was ok. Newark is awful."

Plussat: "Very cheap flight"
Miinukset: "No in-flight food, just water. Plane was very small. I’m almost 7 ft tall and asked if I could swap for an exit row, no dice. So I felt like a human-accordion between two rows of seat for the entire flight. I got what I paid for. Cheap airfare= discomfort."

Plussat: "The flight was nice."
Miinukset: "I didn't like the check in personal.The one older woman was very rude & I don't think I will be flying with you again."

Miinukset: "Seat comfort"

Miinukset: "Our bags were not sent with us to Zurich. The airline made no attempt to keep us updated. THE HOLD TIME ON A PHONE CALL TO ICELAND AIR WAS 2 HOURS !! I rated Food as "Poor" since nothing was served!"

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "On time. Luggage arrived to destination."

Miinukset: "the employees will not help you if you have a problem with the charges or the website. They claim ignorance and an inability to do anything. Which might be true. But this can be problematic. Furthermore, the website does not work and they do not write back. The single worst travel airline in my book, though the flight itself was fine. The man I sat next to had his flight cancelled without a refund and a similar story to me, with no helpful employees."

Plussat: "It was vegetarian. Very tasty, although the lentils were a little dry."
Miinukset: "The salad had a bit of grit in it! I think it was probably the lettuce that wasn’t thoroughly washed. Otherwise fine."

Miinukset: "boarding seemed like a mess! we were waiting forever near the gate before boarding the plane. Also, my bag is lost and no one has contacted me yet saying they have found it. the guy at the airport had no idea how to take appropriate information down and didn't know what to do. this ruined my trip. please let meknow if you find my bag as it has been two days now and I should have received by now!"

Plussat: "The free onboard entertainment was a welcome surpsise"

Plussat: "Nothing"
Miinukset: "We had an 8 hour delay and only learned of the delay when we arrived at the airport."

Plussat: "The movie selection was good, but u had to buy the headphone wich was disappointing"
Miinukset: "Everything"

Plussat: "Mobile phone chargers"
Miinukset: "No food, seats uncomfortable and flight 3 hrs delayed"

Miinukset: "Ridiculous delay made me lose my connection. Few alternative options to be rebooked."

Plussat: "Friendly staff and great seat recline."
Miinukset: "No food."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "Personal tvs"
Miinukset: "Nothing really"

Plussat: "Flight was fine, crew was fine."
Miinukset: "There were complications during checkin that resulted in everyone waiting on line for three hours while the employees tried to figure it out. They couldn't and eventually hand wrote boarding passes. In my opinion - they waited too long to make the decision to do this (over two and 1/2 hours us waiting in line no movement). Because of this, our flight was delayed. We made our connecting flight but our luggage did not. We took Icelander partner Swissair to Amsterdam. We went to the Swissair lost luggage office and spoke with a gentleman who informed us that our luggage was still in Reykjavik and would be flown to Amsterdam the next day (this was Monday at noon). I told him that we were not going to be in Amsterdam, but we're driving that afternoon to Koblenz, and would be staying there until Friday. He assured me that they would fly our luggage to Frankfurt and deliver it to our apartment the next day. I gave him our information, and he gave me a baggage claim with the phone number to check on the status. He told me they would contact me by phone the next day for delivery and that we would have to be present to sign for the luggage. We did not use this as an opportunity to go on a shopping spree. Instead, we bought some essentials (soap, toothpaste, toothbrushes, shampoo, underwear and a shirt) knowing that we had laundry facilities at our disposal. We did not receive our luggage on Tuesday. I called the number given to me Tuesday afternoon (after not hearing from the airline all day) and was told that my luggage had been shipped to Amsterdam....not Frankfurt. I explained again that we were not in Amsterdam and would not be back there until Friday. I was assured that they were putting the baggage on the next flight to Frankfurt via KLM airlines and we would have it the next day. On Wednesday afternoon, I again called the number after not hearing from them all day. I was informed now that our bags made it to Frankfurt airport but would not be delivered until the next day, Thursday. We had been wearing the same clothes since we left NY on Sunday. I asked to speak to the gentleman's manager. I wanted assurances that we would receive our luggage as no one, up to that point, from any airline (Icelandair or Swissair) had followed up with me. I was the one calling each day. He was very hostile and told us his manager was not there and there was no one else we could speak to. There was no other number we could call to discuss our claim. He got defensive and his answer was that the baggage was in KLM's hands and he could not answer for it anymore. Yet I wanted to know why I had not received an update each day, why after three days we did not have our luggage, and why none of them (Icelandair or Swissair) was making this a priority. Remember, our luggage was not lost at any time. They always knew where it was and they always knew where we were going to be. This representative hung up on me ."

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Smooth flight"
Miinukset: "No food"

Plussat: "Great crew service, entertainment and overall awesome hospitality"
Miinukset: "Nothing to snack on without paying. Airlines back at home at least give you crackers or nuts for free to hold you over- also, I find it a bit unfair how the drinks are distributed. I asked for an apple juice and received one cup while the lady next to me asked for a Diet Pepsi and received a whole can. A little unfairness there- but aside from that everything else was great."

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "This was fantastic! The crew was very professional and friendly."

Plussat: "Everything"

Plussat: "The seating is certainly bigger than economy domestic flights."
Miinukset: "No snacks given"

Plussat: "Had a good experience with Icelandair. Price was great and that made it worth bringing my own food. Staff was nice."
Miinukset: "The only thing I could have used more of is fuids. They provided a small water when boarding, and a complimentary drink soon thereafter. But nothing the rest of the flight."

Plussat: "Organized boarding from rear first Customer service"
Miinukset: "Seats uncomfortable"

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Miinukset: "Why do you charge for food?? Even on an international flight??"

Plussat: "Both flights on icelandair excluded basic things that are usually standard on other airlines I've flown with: for instance there were no free headphones or snacks or food at all, only things available for purchase. I did not have a good flight experience."
Miinukset: "The trans-Atlantic flight did not include any food, not even a tiny bag of pretzels"

Plussat: "It was on time and the ticket agents were very helpful."
Miinukset: "The seats are extremely uncomfortable and the entertainment options were limited. The sound wasn't working for my headphones so it was a long, quiet, butt-numbing trip."

Plussat: "Seats"
Miinukset: "USB port inop. Audio in movie mode was lousy, video screen was cloudy and poor def. Food not good."

Plussat: "Crew"
Miinukset: "No free snacks or food"

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Aisle seat foot area was less than 1/2 the size of the middle seat."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Plussat: "Staff very friendly, easy flight."
Miinukset: "Found the food to be confusing. Wasn't sure what was included in my ticket, so I didn't get anything but water."

Plussat: "The service by the attendants was excellent. The flight was on time and the time at the airport was short between flights from Europe to the U.S."
Miinukset: "It would be really nice if a small snack was offered with beverages, as sometimes you either don't like what is offered or didn't have time to grab food before boarding."

Miinukset: "Seats are very small and no head phones provided. Telephone assistance was excellent and courteous staff at both airports."

Plussat: "the crew was amazing. Seats needs to be more comfortable."
Miinukset: "seat needs to be more comfortable."

Plussat: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."

Plussat: "The middle seat was left unoccupied to ensure social distancing."
Miinukset: "The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music."

Plussat: "Nothing. Will never fly American again"
Miinukset: "Better customer service at the gate."

Miinukset: "there was no social distancing"

Plussat: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Miinukset: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."

Plussat: "Everything was amazing"
Miinukset: "More snack options"

Plussat: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Miinukset: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."

Plussat: "I pay $30 more for my bags"
Miinukset: "I pay $30 more for my bags,"

Plussat: "Crew was excellent"

Plussat: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Miinukset: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."

Plussat: "Great first class cabin crew."

Miinukset: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."

Miinukset: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."

Plussat: "More space in these seats than in other flights I’ve taken"

Miinukset: "Waited on the tarmac for over an hour before departure with very little explanation."

Miinukset: "Service was excellent"

Plussat: "Flight left on time. Pilot had a sense of humor."
Miinukset: "Entertainment seemed canned"

Plussat: "I like that I made it home alive."
Miinukset: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."

Plussat: "No need to drive from OKC!!!"

Plussat: "Fast and easy service"

Miinukset: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."

Miinukset: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."

Plussat: "Entertainment streaming was decent."

Plussat: "Staff very professional, everything else went as planned. That's all one needs."
Miinukset: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."

Plussat: "Rude staff at the check in counter both flights. Very disappointed in American"
Miinukset: "Rude agent at first check in and again at second check in"

Plussat: "American did transfer us to another flight after several hours' delay."
Miinukset: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."

Plussat: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Miinukset: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."

Plussat: "Got me to where I'm going safely. Crew was nice."
Miinukset: "Flying is painful"

Plussat: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Miinukset: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."

Plussat: "Not much"

Miinukset: "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."

Plussat: "The flight left on time - I do appreciate that."
Miinukset: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."

Miinukset: "No personal space or legroom. Uncomfortable seats."

Plussat: "Nothing"
Miinukset: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."

Plussat: "I liked that you could watch TV and movies from your personal device without a charge."
Miinukset: "That the flight was delayed."

Plussat: "Great attendants. Easy ride. Easy take off, easy landing."
Miinukset: "We departed late due to something going on in the runway. No free wifi option."

Plussat: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Miinukset: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"

Plussat: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Miinukset: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."

Plussat: "Friendliness of flight crew; entertainment choices."
Miinukset: "Food was poor for first class."

Plussat: "3 hrs delay Small plaine No entertainment"

Plussat: "Priority boarding provided by my credit card"

Plussat: "On time departure and early arrival."
Miinukset: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."

Miinukset: "Everything was ok"

Plussat: "I liked the seating on the first part of the flight and the snacks"
Miinukset: "Nothing"

Plussat: "On time"
Miinukset: "N/a"

Miinukset: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"

Plussat: "every thing is okay other than the delay."
Miinukset: "delay in departure for 2 hrs"

Miinukset: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."

Plussat: "On time"

Plussat: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Miinukset: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"

Miinukset: "The clarity about baggage fees, really unclear and very expensive."

Miinukset: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Plussat: "Clear communication about delays and boarding, comfortable seats, great service."

Miinukset: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Plussat: "Price. Service and food offered in the plane"
Miinukset: "The boarding process: everyone crowds into the line without regard of the grouping."

Plussat: ":("
Miinukset: ":("

Miinukset: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Plussat: "Very happy with the service and seat comfort. Thank you"

Miinukset: "Not missing our connecting flight because if flight / airport delays."

Plussat: "on time, food was good"
Miinukset: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."

Miinukset: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Plussat: "Movies and friendly crew"
Miinukset: "Food was not good Too much meat"

Miinukset: "Food was terrible especially breakfast"

Plussat: "I’m taking offFlight was smooth and service was great."
Miinukset: "Flight was smooth and service was great. Long wait before taking off."

Plussat: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Miinukset: "Food could be more inspired, legroom is limited"

Miinukset: "The 2 hour delay!"

Miinukset: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."

Plussat: "direct flight to Porto on this airline."
Miinukset: "too small seating and leg room. meal options could be better."

Plussat: "They solved the problem of my sit. But i almost have a hurt attack"
Miinukset: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."

Plussat: "Food was ok"
Miinukset: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"

Plussat: "zero."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Plussat: "Anything I liked feels inconsequential."
Miinukset: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Plussat: "Meal was OK."
Miinukset: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Plussat: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."

Miinukset: "Poor entertainment"

Plussat: "Nothing"
Miinukset: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"

Plussat: "Fast boarding"
Miinukset: "Had to wait forever to find out Gate Number."

Plussat: "Nice crew"
Miinukset: "No VOD No food available in between meals"

Plussat: "I got to London"
Miinukset: "9 hour delay"

Miinukset: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Miinukset: "There were no power outlets"

Plussat: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."

Plussat: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Miinukset: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."

Plussat: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Miinukset: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."

Plussat: "On time, no mishaps."
Miinukset: "Entertainment system was very old and only partially working."

Plussat: "It was a good flight overall."
Miinukset: "Boarding went smoothly, the food , beverage , and the entertainment was good."

Plussat: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Miinukset: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"

Miinukset: "The monitors did not work."

Plussat: "Friendly crew. Good info on delay"
Miinukset: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Plussat: "Some staff were helpful"
Miinukset: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."

Plussat: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Miinukset: "The crew seemed unhappy to be there."

Miinukset: "Missed that flight because of previous delay"

Miinukset: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."

Plussat: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Miinukset: "Nada"

Miinukset: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."

Plussat: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Miinukset: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."

Plussat: "Everything was perfect. More than I expected and would certainly fly with them again."

Miinukset: "Really bad service from flight staff, they seemed totally disinterested. Menu distributed in business class was impressive, but once it was my turn to choose only one option remained. Odd it seems they had a lot of the cheaper ones, plenty of pasta, but very few servings of the other options."

Miinukset: "Rude staff."