Etsi halvat lennot välille Helsinki - Newark

Plussat: "Nothing"
Miinukset: "Turkish want more money for changing the date"

Miinukset: "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."

Plussat: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Miinukset: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."

Plussat: "Good food, great crew. Free beer."
Miinukset: "Too cramped. More so than other airlines, or is it just me getting older?"

Plussat: "Sandwich was good and the seats had good padding and comfortable."

Plussat: "Vegetarian option was tastier than other flights!"
Miinukset: "They ran out of a lot of food and drinks we wanted. And almost ran out of vegetarian entrees for us even though we requested them ahead of time. Almost no leg room in coach. My touch screen wasn’t working properly which made it hard to choose and watch movies."

Plussat: "Entertainment was good. Flight was comfortable"
Miinukset: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."

Plussat: "W2"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Everything is included! No extra fees!"

Plussat: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."

Plussat: "The food and entertainment was good. The crew was very nice."

Plussat: "Hospitable"

Plussat: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."

Plussat: "Couldn't be better."
Miinukset: "N"

Miinukset: "Dealy my flight"

Plussat: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Miinukset: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"

Plussat: "Everything"

Plussat: "Food was ok, the crew also was good."
Miinukset: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."

Miinukset: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"

Plussat: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Miinukset: "Nothing to complain about!"

Plussat: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Miinukset: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."

Plussat: "Entertainment is good, many movies and games for kids."
Miinukset: "Flight attendants are rude."

Plussat: "The food on board was better than average."
Miinukset: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."

Miinukset: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."

Plussat: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."

Plussat: "Food, entertainment system"
Miinukset: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Plussat: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Miinukset: "The boarding process was a bit unorganized and took a long time as a result."

Plussat: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Miinukset: "Seats a bit narrow"

Plussat: "Everything was good and smooth"
Miinukset: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"

Miinukset: "Crew"

Plussat: "Great food; plenty of room to stretch out (we flew business class)."
Miinukset: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."

Plussat: "Great crew, pleasant fligt"

Plussat: "Entertainment center was great, also food was very good."
Miinukset: "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."

Plussat: "Everything."
Miinukset: "The Kate arrival at the final destination."

Plussat: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Miinukset: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."

Plussat: "TK is terribte during the Turkey coup attempt"
Miinukset: "Terrible"

Plussat: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Miinukset: "Nothing is bad as every detail from the flight was awesome"

Plussat: "Nice food for 80 minites flight"
Miinukset: "Crew should be a bit more friendly"

Plussat: "That was good every thing, thank you."
Miinukset: "Nathing wrong."

Plussat: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Miinukset: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."

Miinukset: "Crew not very friendly"

Miinukset: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Leg room was great"

Plussat: "Entertainment at the seat was very satisfactory."
Miinukset: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "food&turkish lounge"
Miinukset: "old aircrafts but good seating late flight"

Plussat: "I had a great flight from Istanbul to Berlin. I enjoyed the Turkish delight they passed out after reaching altitude. We were also provided an enjoyable chicken dinner. I liked the way the captain came over the audio system and gave us information about what part of Europe we were flying over, it was interesting for me. The take off and landings on both Turkish airlines flights that day were very smooth and on time."

Plussat: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Miinukset: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Miinukset: "Everything was excellent! I will be flying with them again!"

Miinukset: "Great Airlines, accommodating"

Plussat: "aaa"
Miinukset: "zzz"

Miinukset: "I don't know"

Plussat: "All great except my seat."
Miinukset: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
Miinukset: "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."

Plussat: "Very well organized."
Miinukset: "Not Lufthansa but United."

Plussat: "Great aircraft"
Miinukset: "Waiting for arrival gate"

Plussat: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Plussat: "Everything went off without a hitch. Love how organized Lufthansa is."

Plussat: "Could not get skybridge to operate so that we could disembark. United airlines."

Plussat: "One of the crew members, a male, was very nice."
Miinukset: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."

Plussat: "Nothing!"

Plussat: "everything - especially the way they treat their customers."
Miinukset: "Nothing"

Plussat: "Same as above."
Miinukset: "Same as above."

Plussat: "It was ok"
Miinukset: "Two flights were both late Had to run to gate Luggage delayed"

Plussat: "Leg room is superior!"

Plussat: "Nicest crew ever"
Miinukset: "Boarding ground crew was a bit arrogant"

Plussat: "Comfortable, timely and pleasant overall."
Miinukset: "N/A"

Plussat: "my favorite airline"

Plussat: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Plussat: "Everything was good."
Miinukset: "everthing was good!"

Miinukset: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."

Plussat: "see above"
Miinukset: "see above"

Plussat: "everything from the boarding and check-in process to in flight comfort."

Plussat: "Nice staff"

Plussat: "Everything"
Miinukset: "Was not poker game :("

Plussat: "On time, nice staff"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "It turned around and we were stuck in Frankfurt for the night."

Plussat: "Please see above. Typed in the wrong place."

Plussat: "The politeness and friendly demenor of the LH crew is very refreshing and makes for easing the stress of a long journey. The seating arrangement and the below deck toilets were also nice. Seating next to toilets is never comfortable and moving them downstairs is a great idea,"

Plussat: "Larger than expected in room. Lots of movie options. Food was pretty good"
Miinukset: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."

Plussat: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"

Plussat: "Got moved to economy plus - yeah! Great movie selection."

Plussat: "Landing was very smooth! Loved being able to go downstairs to baths b/c it was a chance to move!"
Miinukset: "AC was broken for the first 30-45min. It was quite hot with all of the people stuck on the plane. Luckily, the pilot was able to use the plane's engines to create AC."

Plussat: "Coffee was excellent"

Plussat: "terrible earphone, could listen only on one ear."

Plussat: "vunderbar"

Miinukset: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."

Plussat: "very clean and nice cabin space"

Plussat: "Crew was fine. Food was ok."
Miinukset: "Delay, twice - before we boarded and then again after we taxied."

Plussat: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Miinukset: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."

Miinukset: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."

Plussat: "Staff attentive. Came by very frequently."

Plussat: "Thanks"

Plussat: "more comedies movies and more up to date soccer"

Plussat: "I liked the service and the food"
Miinukset: "The lack of movie choices"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "Good service"
Miinukset: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "Don't remember this flight"

Plussat: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Miinukset: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"

Plussat: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Miinukset: "Seats are extremely uncomfortable, especially for an 8+ hour flight."

Plussat: "Guess what, we took off and arrived on time!"
Miinukset: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Plussat: "Efficient, on-time service; plenty of overhead storage room."
Miinukset: "Small cramped seats were inappropriate for an international flight."

Miinukset: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Plussat: "The food was great and the staff were excellent."
Miinukset: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Plussat: "Flight was on time with friendly crew"
Miinukset: "Backup plane from the 90s had broken entertainment system"

Plussat: "Good movies and food good. Seats wide enough and mostly enough bathrooms."

Plussat: "Staff efficient."
Miinukset: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."

Plussat: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Miinukset: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."

Miinukset: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."

Plussat: "Food was good and so was the entertainment on board"
Miinukset: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"

Plussat: "I am vegetarian with no egg fish or meat. I didn't get any choices"

Plussat: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Miinukset: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Plussat: "They were very accommodating to alternate diets. All staff were very friendly and helpful"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Plussat: "Flights on time"
Miinukset: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"

Plussat: "Good legroom good food in early"
Miinukset: "Waiting area at gate to small not jalf as much seating as needed"

Plussat: "Real meals"

Plussat: "Super"

Plussat: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Miinukset: "I didn't get a window seat and it was a little bit tight."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "SAS is the best airlines !!"

Plussat: "Quit a lot space for domestic flight"
Miinukset: "No drinks no food. We pay a lot of money for seat"

Plussat: "Crew was efficient; cabin was clean."
Miinukset: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."

Plussat: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Miinukset: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."

Plussat: "Temperatures was good not very hot. Has a handicapped bathroom."
Miinukset: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"

Plussat: "personnel is very courteous."
Miinukset: "cofee is terrible."

Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."

Miinukset: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Plussat: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"

Plussat: "as advertised - premium economy"
Miinukset: "no complaint or concern"

Miinukset: "I lost my luggage!!!"

Miinukset: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Plussat: "Everything was great, food, blanket & pillow, movies, friendly service."
Miinukset: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Miinukset: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Plussat: "Crew was super sweet!"
Miinukset: "Food"

Plussat: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."

Miinukset: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Miinukset: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Plussat: "Nothing , it was terrible flight ."
Miinukset: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."

Plussat: "Efficiency, confidence, promptness"
Miinukset: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."

Miinukset: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."

Plussat: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Miinukset: "Nothing negative at all."

Plussat: "No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants."
Miinukset: "See previous reply"

Plussat: "Clean plane. Decent movie/TV selections on-board."
Miinukset: "Stewardesses were not very friendly and snapped at passengers a couple of times."

Miinukset: "Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes."

Plussat: "Yes good crew Very nice seats Good entertainment"
Miinukset: "I wish some food was included Like cheese sandwich etc Long lines at the airport for check in"

Plussat: "everything"
Miinukset: "boarding"

Plussat: "Boarding at front and back of plane or am I confusing with Wideroe flight?"
Miinukset: "Repeatedly asked the same questions while trying to make flight. Very small gate area for number of passengers. Only one person at gate asking two questions re bags. Long wait for bus to plane."

Plussat: "Same as before"
Miinukset: "Same as previously stated"

Plussat: "No wait time"
Miinukset: "More space"

Plussat: "The movie options made the flight much more managable."
Miinukset: "All was well - maybe free peanuts or pretzels would have been good."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Plussat: "Exit row with extra leg room was very comfortable, fairly recent entertainment system with lots of options"
Miinukset: "Boarding process is chaotic and gate area cramped, had to stay in line to board."

Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Plussat: "Movie selection was good."
Miinukset: "I am an adult, the staff patronized me and tried to give me a box of food multiple times that specifically says it is for people ages 2 to 11 years of age. They did not do this to any other passengers. Also when I ordered and paid for my food certain items were missing (I believe because I told them I was upset that they thought I was under 11 years of age) when I am more than double that age. It also took ages to get on the plane and there were delays when trying to land as well. The staff needs to also learn better english and other languages besides icelandic."

Plussat: "Available movies at no charge. Plug ins to restore device power"
Miinukset: "Hour long delay followed by tarmac bus drop off and boarding to wrong plane. We then got back on the bus and drove around in circles for 10 minutes until the correct plane was located."

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "The whole flight was wonderful, food, we got a meat and cheese box, was great. Movie options were great. We got pillows and blankets and free water. The flight attendants were wonderful and always very helpful."
Miinukset: "A couple of things happened that brought down the scoring if these didn't happen the score would be higher. First.they lost/forgot to put my luggage on the plane. When we got to Newark there was a guy waiting for me and told me my luggage was still in Iceland. Not a huge inconvenience because I was home, but was was irritating was that we paid for an extra bag but they lost my bag. I feel i should get reimbursed the charge for the inconvenience. I'll take this up with the airline directly."

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Plussat: "Not much..."
Miinukset: "Five and a half hour delay."

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Plussat: "Quick check in, friendly crew"
Miinukset: "Tickets booked together but seats given separately on our bound flight. While coming back to Newark seats were together but off duty crew members were sitting across and chatted loudly for the whole flight insensitive to needs of passengers"

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Miinukset: "This was the worst flight I have been on. It was delayed by two and a half hours - because of a mechanical problem we had to switch planes. Don't they do a check before they board people? They only offered beverages one time in a 6 hour flight. There was no food which is appalling for an International flight. The worse thing is that when I booked my ticket it said one meal will be provided. But there was none. The choice of food for purchase was poor. I will never use Icelandair again. And I will discourage my colleagues using it too, who, like me, travel to conferences regularly."

Plussat: "Nice airport in Iceland."
Miinukset: "Sat directly behind premium economy. Must have given the extra leg room from my row. Much more crowded than the other rows I say in on previous flight legs. Check seat guru when confirming seat location."

Plussat: "The staff was very pleasant and helpful."
Miinukset: "Airline should provide a free snack such as a small sandwich, a small salad or a pastry. It is not right that during a long flight no free refreshments are offered."

Plussat: "Comfy seats"
Miinukset: "Transfer and boarding in KEF was an organized mess"

Plussat: "Friendly staff"
Miinukset: "Old movies. Only allowed one small bottle of water. The gate was packed, hugely overcrowded."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "The in flight wifi"
Miinukset: "5-6 hour flight with no complimentary meal or snack? Not to mention the 40 minute delay! Next time, I will choose a different airline. I expected better from Icelandair, very disappointed."

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Miinukset: "The luggage waitbin newark is a joke. Really a joke , hour wait for luggage? How is that possible?"

Miinukset: "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."

Plussat: "the water bottle on boarding the aircraft and multiple offers for rehydrating. the crew was very professional and friendly"
Miinukset: "absolute chaos on boarding in Iceland. no room to sit and no method to boarding"

Plussat: "Ain't like them at all"

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "The crew were very friendly and professional"
Miinukset: "Boarding was hectic as many gates were crammed into a small space"

Miinukset: "Airport in Iceland is chaos. Both flights were late, which put us in Newark later than expected, which could have caused us to miss our connector to mid-west. No control to boarding in Iceland."

Miinukset: "2 hour delay. Then couldn't get my bag and waited for over an hour"

Plussat: "It was a fast trip, comfortable cabin, smooth ride, nice staff."
Miinukset: "The keflavik airport is the worst! No places to sit, and the boaesing process just simply doesn't exist. People queue up wherever and a try to push to get on board. Also the music selection didn't work on our journey."

Plussat: "Boarding process in Reykjavik was a nightmare. There were five or six flights leaving within a half hour of each other and hundreds of people were crammed into a very small waiting area with nowhere to sit."
Miinukset: "There were no announcements explaining why our flight was not boarding on time. We waited about 50 minutes at the gate while other flights that had later boarding times were boarding. Besides being squished in a crowd with nowhere to sit for such a long time and no explanation about why we weren't boarding made for very grumpy passengers even before we got on the plane!"

Plussat: "That I was able to get off."
Miinukset: "•Flight crew were so strict and stern. It's like their smile was for sale too along with everything else. •Boarding fight to Newark International airport took almost 45 min because a novice was placed to handle and IMMENSE line of passengers boarding alone. He was clearly nervous. •On the plane there was a lack of entertainment, the only films available were intended for children. Music was "unavailable"."

Miinukset: "No free meal, constant duty free sales runs up and down the aisle by flight attendants, broken seats and headphone jacks, slow and clumsy boarding process"

Miinukset: "Luggage was left in Amsterdam. The A'dam flight was an hour late, which didn't leave enough time to have dinner."

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Plussat: "As above"
Miinukset: "Issue at Reykvevik airport delayed flight and missed connection... Very chaotic at airport... lostt bags for 2 days...i think operation side Icelandic air still needs some work but the plane amenities and crew were good"

Miinukset: "!"

Plussat: "Service was great and the airplane was very well maintained."
Miinukset: "More water, I was thirsty most of the time."

Plussat: "The crew was super nice. Everything went smoothly."
Miinukset: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Plussat: "The seats do recline, more space than Delta or United"

Plussat: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Miinukset: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Miinukset: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."

Miinukset: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"

Plussat: "Great lie flat seat. Nice FAs."
Miinukset: "Food was not that great for intl C"

Plussat: "In flight meal was one of the best I have ever had."
Miinukset: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Miinukset: "75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag."

Plussat: "Movies"
Miinukset: "Food"

Miinukset: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."

Plussat: "Flight was great"
Miinukset: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Miinukset: "flight was delayed. ended up missing our flight from newark home."

Miinukset: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."

Miinukset: "was delayed 2 hours"

Plussat: "Friendly and kind captain and crew"
Miinukset: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"

Miinukset: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Plussat: "Allw"

Miinukset: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Miinukset: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"

Plussat: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Miinukset: "Can't think of anything."

Plussat: "I like the flight per se and the crew attention"
Miinukset: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"

Plussat: "Employees are very nice."

Plussat: "since it was an older plane maybe it had more leg room"
Miinukset: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"

Plussat: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Miinukset: "Plane was a little warm. Would have liked more information in English."

Miinukset: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Plussat: "Not much"
Miinukset: "Long flight uncomfortable seats"

Plussat: "Food, seats, flight attendants & in flight entertainment were all very good."

Plussat: "So accommodating!! Top of the line!"

Plussat: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Miinukset: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"

Plussat: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."

Plussat: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Miinukset: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."

Plussat: "The crew is always professional and keeps you informed of what changes there are."

Miinukset: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Plussat: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Miinukset: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."

Plussat: "Meal was good."
Miinukset: "Service was poor, the seat was not comfortable."

Plussat: "The movie selection was good."
Miinukset: "Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day."

Plussat: "Great crew."
Miinukset: "No air from above. Just an all around bad flight with so many problems."

Plussat: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Miinukset: "Nothing"

Miinukset: "this was a very last minute flight to return home. It was cancelled within hours. I am very disappointed."

Miinukset: "Seats were uncomfortable"

Plussat: "Out of the 100+ flights I've been on in my life. TAP Portugal has been the worst and least professional."
Miinukset: "My first flight from Madrid to Portugal was cancelled (at midnight) so I had to sleep in the terminal because the bus they provided to the hotel couldn't take all of us. Then my flight to New Jersey was delayed several hours making me miss my next flight to Denver (home) and I had to spend a 2nd night in the terminal. I never received and hotel/food/taxi vouchers. I will do everything to avoid flying with TAP Portugal ever again."

Plussat: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"

Plussat: "USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner."

Miinukset: "Once we entered the boarding area we weren't allowed back out to get a sandwich, souvenir, etc. This was absolutely unacceptable. I felt like a prisoner in that area. I can't believe they thought this was OK."

Plussat: "Excellent portuguese food served on board, crew was friendly."
Miinukset: "My entertainment console did not work for the entire 8 hour flight, and to make matters worse the screen kept flashing a bright white light every 30 seconds or so, preventing me from sleeping. I had to tell 3-4 crew members for them to at least broadcast a movie to my seat to make the flashing stop. I was also seated right next to the bathroom, which usually isn't so bad, but since most of the passengers were elderly, it was being used literally nonstop for the majority of the flight. The crew only briefly cleaned it once... I was seated next to a screaming toddler as well. This isn't really the airline's fault, but it certainly didn't help. I felt like I did not get my money's worth for this flight and that it was a poor experience."

Plussat: "Good in every way"

Plussat: "Very comfortable."
Miinukset: "All was good."

Plussat: "Service, staff, food, airplanes."
Miinukset: "Nothing."

Plussat: "I was lucky enough to be upgraded and I enjoyed everything!"
Miinukset: "My media center, screen, music etc abruptly shut off and remained off the the entire trip. On my previous flight all sound was lost on the on board media center."