Flight was delayed Couldn’t hear any announcements about new departure time Info screen at the bar just said “delayed”. No updates
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
There was no entertainment. Lost my checked that went from Las Vegas to Los Angeles instead of Syracuse.
A little puddle jumper to go to SFO from LAX seems strange to me. Its cramped and slower than just taking SWA from BUR. Its a little bitty plane, and the added time with the baggage, transferring on the buses and all the extra time needed for these things just don't add up to a quick and dirty business trip.
Plussat: "Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later."
Miinukset: "I understand flight delays may happen, but there is no need for employees to be rude."
Plussat: "nice new plane, lots of room"
Miinukset: "No fuel available"
Plussat: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Miinukset: "The "Miami based" crew were a little abrasive"
Plussat: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Miinukset: "Boarding and deplaning is always such a hassle"
Plussat: "The crew was very helpful."
Miinukset: "Sears are pretty tiny for comfort"
Miinukset: "Seats small"
Plussat: "The crew was great!"
Plussat: "The staff was super friendly. Checking in was a breeze."
Miinukset: "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
Plussat: "Crew, seats, and smoothness of ride."
Miinukset: "You have to pay for seats to sit with your travel partner."
Plussat: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Miinukset: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Plussat: "The service"
Miinukset: "The food"
Miinukset: "Сиденья хуйня"
Plussat: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Plussat: "Flight attendant was a little rude"
Miinukset: "Needed better food selection"
Plussat: "Lunch was GREAT- usually fly Delta but this was comparable."
Miinukset: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Plussat: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Miinukset: "Took off 40 min late without explanation"
Miinukset: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Plussat: "Flight on time"
Miinukset: "No power outlets our video screens at seats. No food served on 4 hour flight."
Miinukset: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Plussat: "Turbulence most of the way. The breakfast homlet was horrible."
Miinukset: "Change the food. Better headsets in business class. The seats could be updates in business class."
Miinukset: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Plussat: "The crew was very good"
Miinukset: "The food was not good on this flight."
Miinukset: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Miinukset: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Plussat: "Arrived on time !"
Miinukset: "We arrived on time but this is the 9th Flight in A row into PHILADELPHIA that we can’t Find an open Gate. Then we just sit and wait 15 to 30 minutes! No other airport that we travel To has this problem!"
Plussat: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Plussat: "New entertainment system"
Miinukset: "The seats are so uncomfortable"
Plussat: "We liked the effiency and politeness of the staff. We enjoyed the movies, the food was better than normal."
Miinukset: "We were very unhappy at having to pay extra for our seats after we had booked the airfare. Especially on the way to Paris when there were so many extra available seats! I counted 50 available seats!"
Plussat: "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
Miinukset: "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
Plussat: "It was all good.it was"
Plussat: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Miinukset: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Plussat: "Good movie selection, decent food selection."
Miinukset: "Wifi was not free."
Plussat: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Miinukset: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Plussat: "Better than I thought it would be."
Plussat: "Great crew is what made the short flight awesome!"