Etsi halvat lennot välille Osaka Itami - Helsinki

Plussat: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"

Miinukset: "Very professional and friendly crew. Food quality was excellent."

Plussat: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Miinukset: "Nothing. The experience for international economy was perfect."

Plussat: "The crew amazing. Food was great"
Miinukset: "Nothing"

Plussat: "I think Japan Airlines is the best airline."

Miinukset: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."

Plussat: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Miinukset: "N/A"

Plussat: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Miinukset: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."

Plussat: "Easy boarding. Very nice crew."
Miinukset: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"

Plussat: "The crew were very friendly."
Miinukset: "The entertainment selection is really small."

Plussat: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Miinukset: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"

Plussat: "The crew"
Miinukset: "The foods could be better not up to the standard of EVA air on economy class"

Plussat: "The food the service and flight was great"

Plussat: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."

Plussat: "Sturdest were very kind"
Miinukset: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "No complain"

Plussat: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Miinukset: "Nothing."

Plussat: "Really nice crew, the flight was great."
Miinukset: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."

Plussat: "So much food, great leg room, very comfortable and clean, kind and attentive staff"

Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Miinukset: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."

Plussat: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Plussat: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."

Plussat: "Comfortable and service was pleasant"
Miinukset: "Like all of it except lack of vegetarian option for food"

Plussat: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."

Plussat: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Miinukset: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."

Plussat: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."

Plussat: "Great flight, great staff. The food wasn't bad either."

Plussat: "Nicest flight attendants, good food. Best international flight I've had."

Plussat: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Miinukset: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."

Plussat: "leg space was better than with other companies"

Plussat: "The flight went well and the 3 meals were interesting. The staff was professional."
Miinukset: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Plussat: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Miinukset: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."

Plussat: "Nothing really special."
Miinukset: "They love the PA system. They want to make announcements in multiple languages all the time."

Plussat: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Miinukset: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."

Plussat: "The most polite and attentative flight attendants and great food options."

Plussat: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."

Plussat: "Everything was on time. Crew was outstanding."

Miinukset: "Very long lines at the security gate at Itami. Difficult web check in."

Plussat: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Miinukset: "Nothing- I'd fly with them anytime."

Plussat: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"

Plussat: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."

Miinukset: "too little legroom seating is designed shorter legged Japanese"

Plussat: "Shortest travel time to Japan"
Miinukset: "OLD PLANES Touchscreens won't 50% of the time"

Plussat: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."

Plussat: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."

Plussat: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Miinukset: "Absolutely nothing."

Plussat: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Miinukset: "Nothing. Was great."

Plussat: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Miinukset: "I don't have anything to complain about."

Plussat: "This is outrageous how you ask me to rate a flight I couldn’t take to my destination. And you refuse to refund me or even grant me a voucher. How dare you ask me to rate your fucking service?"
Miinukset: "This is my first time using Fucking Kayak and will be my last time ever because you stole my money and I didn’t get to fly to my destination."

Plussat: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "Check in was so easy."

Miinukset: "Seats weren't that comfortable."

Plussat: "na"
Miinukset: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."

Plussat: "Yea"
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Miinukset: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Miinukset: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"

Plussat: "No problems. I was satisfied"

Plussat: "Plane seemed new and modern. Friendly staff, attentive."
Miinukset: "Only one side of my headphones worked, seats not very comfortable."

Miinukset: "I will never fly with spirits again.. ever"

Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Miinukset: "No food or even water"

Miinukset: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"

Miinukset: "Not applicable"

Miinukset: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."

Miinukset: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Plussat: "The crew was very kind"
Miinukset: "Nothing :)"

Plussat: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Miinukset: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."

Miinukset: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."

Miinukset: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Plussat: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."

Plussat: "De-planing"
Miinukset: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Plussat: "Super"

Miinukset: "Water and beer paying"

Plussat: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Miinukset: "Boarding very slow. Staff a bit inattentive"

Miinukset: "Small, uncomfortable seats which is tough for a long fight."

Plussat: "One included checked bag"
Miinukset: "We were being charged for bottled water and soda"

Plussat: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."

Plussat: "Clean planes, working entertainment, decent food"
Miinukset: "Delay (1 hour) in departing"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Miinukset: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Miinukset: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"

Plussat: "I would have like to have more options and live news an sporting activities on the flight."

Plussat: "Introduce meals even to economy class"

Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"

Plussat: "Clean Cabin/Food selection/"
Miinukset: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "Amazing service."

Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Miinukset: "Bought tickets 8 months before flight. Was put on Standby status. Unable to get confirmed seat assignment until about 15 minutes before flight. Wasn't sure we would make flight until new boarding pass was issued by gate agent. And that boarding pass bounced when trying to board plane. New boarding pass had to be issued with another seat assignment. SAS is on my no fly list."

Plussat: "I requested a gluten free meal and was happy with it."
Miinukset: "leg room was a bit tight"

Plussat: "nothing"
Miinukset: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."