Etsi halvat lennot välille Helsinki - Osaka Itami

Plussat: "It was a great service overall!"

Plussat: "crew was amazing"
Miinukset: "nothing. amazing flight"

Miinukset: "Breakfast could have been better"

Miinukset: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."

Miinukset: "Very professional and friendly crew. Food quality was excellent."

Plussat: "The crew was organized and efficient."
Miinukset: "Entertainment: movie choices were limited."

Plussat: "Good service"

Plussat: "The crew members polite and nice."
Miinukset: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Plussat: "All exquisite dishes they served were excellent !"

Miinukset: "Kiosk, bag service, One World Integration"

Plussat: "Seat was spacious. Crew was nice."
Miinukset: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."

Plussat: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Plussat: "Nothing"
Miinukset: "Everything. I will fly out from Narita from this point forward."

Plussat: "Very respe tful staff."
Miinukset: "Dirty restrooms."

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Plussat: "Very helpful staff. Easy check in. Comfortable seats."

Plussat: "i cancelled my flight and still have not got my money returned"
Miinukset: "I dont have my return but you take it right away"

Plussat: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Miinukset: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"

Plussat: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Miinukset: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."

Plussat: "JAL is great!"
Miinukset: "Nothing"

Plussat: "It was short flight.. I slept good through."

Plussat: "Was spacious due to flight being in the middle of the week and tasty food."
Miinukset: "Wish there were food. Was hungry after long flight."

Miinukset: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."

Plussat: "The crew was friendly, and the view from the window was stunning."
Miinukset: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."

Miinukset: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Miinukset: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Plussat: "No major disasters, comfortable seats, on time."

Plussat: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Miinukset: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Plussat: "The flight was smooth and the seating was comfortable."
Miinukset: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Plussat: "As usual A1 service all the way!"

Plussat: "The friendliness of the crew and the comfort of the seat + size of the screen"
Miinukset: "Possibly more food options could of been better, only had western or Japanese option"

Plussat: "Simply excellent !!!"

Plussat: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Miinukset: "only limited number of movie."

Plussat: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Miinukset: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Plussat: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Miinukset: "Nothing."

Plussat: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Miinukset: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Plussat: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Plussat: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."

Plussat: "Good service, good food. On time arrival. Comfortable seats. Great airline."

Plussat: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Miinukset: "The food was no better than any other airplane food."

Plussat: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Miinukset: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."

Plussat: "Comfortable and spacious for economy class. Very helpful staff."
Miinukset: "If I have to be picky the movie selection didn't seem great."

Plussat: "excellent seat space, friendly flight attendants, would fly with JAL again."

Plussat: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"

Miinukset: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."

Miinukset: "Food is not that good"

Plussat: "The Japanese flight attentants were excellent. Entertainment was excellent"
Miinukset: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Plussat: "Everything"
Miinukset: "Free Wi-Fi would be nice"

Plussat: "Always on time!"
Miinukset: "Everything is perfect."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."

Miinukset: "The entertainment"

Plussat: "Easy boarding and nice crew."
Miinukset: "Flight was delayed by more than an hour."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Miinukset: "The comfort and the food"

Plussat: "The notifications for the change of gates by Lufthansa."
Miinukset: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"

Plussat: "The boarding was simple and easy. The crew was polite."
Miinukset: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."

Plussat: "Crew were very good and helpful. Efficient and very helpful."
Miinukset: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."

Plussat: "Flight delayed- missed my connection"
Miinukset: "5 hour delay"

Miinukset: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "not much"
Miinukset: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Plussat: "Staff is great"
Miinukset: "Food is not good."

Plussat: "Business class"
Miinukset: "Nothing not to like"

Plussat: "Excellent service and food"

Miinukset: "Check in was very poor and took entirely too long"

Miinukset: "Frankfurt connecting flights are the worst"

Miinukset: "My luggage was covered in a liquid similar to honey. The wheels for my baggage was broken and i had to carry the bag instead of drag it."

Plussat: "Efficient"
Miinukset: "Delay in the arrival/departure of the flight, presumably due to the strike the day before."

Plussat: "Price"
Miinukset: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"

Miinukset: "Delay of 45 minutes made me almost miss my connecting flight."

Plussat: "The food between Frankfort to Istanbulwas lovely and the staff nicely"

Plussat: "Nothing!"

Plussat: "The Staff and the available entertainment at the seat."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "I liked that the flight attendants were courteous and attentive."
Miinukset: "The entertainment system is a compkeyfailure and is unresponsive to touch screen. The entertainment feels like it was done to please everyone. In the process the selections are of limited interest. Movies are not interesting and often not available. If this entertainment were on the ground it would be a train wreck."

Miinukset: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"

Plussat: "Very professional crew !!"
Miinukset: "Nothing to write ."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "the seats are comfortable, food is good and service is better than most"
Miinukset: "That it took a while to get on plane because of security but thats how it goes"

Plussat: "That the plane brought me safely to San Diego"
Miinukset: "Paid entertainment on a 12 hour flight"

Plussat: "Just a normal trip"
Miinukset: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "good service, professional staff"
Miinukset: "few cm more leg room in economy will make such a big difference!"

Plussat: "Captain was personable and made the flight more enjoyable"
Miinukset: "Length, which could not be helped"

Plussat: "Clean aircraft and fast service."
Miinukset: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Good services fro pilot and crew members"
Miinukset: "Baggage allowed in Nigeria with attendant are hostile to passengers Samuel Fadiya"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Miinukset: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."

Plussat: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Miinukset: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Miinukset: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."

Miinukset: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"

Miinukset: "food only fair..."