Even kind of urgency crew were not responding. I have asked water 3 times , I never got a glass of water. Eventually I was kind of pass out and then myself walked up to crew place and a got a water. Crew were very bad from SFO to Doha. Same time crew were very good from Doha to B’lore
Baggage services at JFK and onboarding/check in crew are not available or responsive.
Check the experiencing staff for gov staff may be more better...???
Terrible experience when collecting bags, took an hour and a half to get our bags back at the Houston IAH airport. Not sure who's at fault, but not sure if I want to go through that again.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
Spacious seating was great! Food could have been better!
I love Qatar Airways.Thanks to all the people who serve the airline
Everything was excellence and good
Plussat: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Miinukset: "Plz improve the foods and entertainments"
Plussat: "Excellent crew and great food."
Plussat: "Train the stuff Better food"
Plussat: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Miinukset: "coffee is to strong and to many spicy foods"
Plussat: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Miinukset: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Plussat: "Food and leg room"
Plussat: "The seat was comfortable, and food was very nice."
Miinukset: "Nothing I could think of"
Plussat: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Miinukset: "Nothing. Everything was fantastic."
Plussat: "Food was okay and crew was okay"
Miinukset: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Plussat: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Plussat: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Miinukset: "They could have checked the bathrooms more often as trash bins were very full."
Plussat: "Boarding was great as well as comfort and crew. the flight was ok"
Miinukset: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Plussat: "God was good. Staff was efficient"
Miinukset: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Miinukset: "Seat didnt fit to me."
Plussat: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Plussat: "The staff are great, the food is good."
Miinukset: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Plussat: "I took advantage of the upgrade offer, and it was well worth it."
Miinukset: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Plussat: "- Service - Food Quality"
Miinukset: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Plussat: "The entertainment was good without any hiccups"
Miinukset: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Plussat: "Overall services"
Miinukset: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Plussat: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Plussat: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."
Plussat: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Miinukset: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Miinukset: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Plussat: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Miinukset: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Plussat: "Clean. Friendly staff. Good food. Good entertainment."
Miinukset: "Small cramped seats."
Plussat: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Miinukset: "Attention to special needs"
Plussat: "The food and service was great"
Miinukset: "The bathroom could be cleaner :)"
Miinukset: "The seat didn't have any inflight entertainment"
Plussat: "I was able to sit with my family - Our original seats were not together"
Miinukset: "Food choice"
Plussat: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Miinukset: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Plussat: "Seat space. Stevice. Terminal."
Miinukset: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Worst flight ever, narrow seats and space and delay of 6h , 1h and 20min trapped on lnd inside the plane without any offer of food or drinks
For a 8 hour flight the space between seats is ridiculously close
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
The plane was clean and comfortable. The crew were very pleasant. The food was the best plane food I’ve ever had.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
AA bounced us off the flight, causing 3 days of nightmarish nonsense, cancelled business appointments, rescheduling doctors appointments. All our documents and permissions were in order, correct to the State Dept, and CDC. We also stated and claimed our Rights as Christian Objectors to the injections. We presented our Attestation of Christian Faith and Objection. AA discriminated against us. Impossible, you might think.... It will happen to you and your Family . STAY AWAY FROM AA !!
I got charged for my checked bag and went over budget.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Great flight with excellent crew. How to run an airline!
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
We thought that we needed to be at the airport 3 hours early because we were returning to the US. It turns out that since we were flying to Helsinki first we only needed to be there 2 hours in advance. Check-in in Stockholm was confusing b
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Kaikki meni tälä kertaa niin hyvin, ettei nyt pysty mitään paranettavaa keksimään. Hieno uusi lentokenttä Hkin pässä jossa hyvät ja selkeät opasteet. Kaikki Roin kenntällä sujui jouhevasti, vaikka lento vähän myöhässä olikin ja mukavat matkustamohenkilökunta :)
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Plussat: "I can’t travels"
Miinukset: "More nice crew. TV on the plane"
Plussat: "The best flight i have ever been on"
Plussat: "Great service, love being able to order food and drinks from the in seat computer."
Miinukset: "Nothing really."
Miinukset: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Plussat: "The seats were comfortable and there were a lot of toilets for use."
Miinukset: "There wasn't a huge selection of movies/episodes of shows to watch."
Plussat: "Absolutely nothing"
Miinukset: "Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety."
Plussat: "Great movie selection!"
Miinukset: "After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc..."
Miinukset: "Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone"
Plussat: "I liked Landing and leaving off the flight."
Miinukset: "They provided no drinks or food for a 12hr flight. I was Charged $100 for my luggage when the check in process didn’t give me the option to pay at the kiosk. We were delayed by 2hrs and missed all connecting trains to my final destination."
Plussat: "Everything turned out well but..."
Miinukset: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Plussat: "The legroom was good."
Miinukset: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Plussat: "The fact that the plane was newer"
Miinukset: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"
Plussat: "Efficient boarding"
Miinukset: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."
Miinukset: "Forgot my special food No big deal"
Plussat: "I liked the look of the new 787 plane."
Miinukset: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Miinukset: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."
Plussat: "Seats were comfortable."
Miinukset: "Crew were irritable and unfriendly. Plane was an hour late and our luggage was very slow coming off the plane, causing a missed flight connection."
Plussat: "Good movies and entertsinment"
Plussat: "Not much beyond getting to my destination. Likely the last time I’ll book with you and certainly the last time I’ll fly with Norwegian."
Miinukset: "Flight was 5 hours delayed. Crew was unapologetic about it. Due to the delay I missed my connection. Customer service rep said there’s nothing they can do. Your team was also incredibly unhelpful.The aircraft was the most uncomfortable I’d ridden in ages. The on board staff was unfriendly."
Miinukset: "Seat space, boarding process, cost of food"
Miinukset: "Free snacks"
Plussat: "Comfortable rest, good food"
Miinukset: "Security and check in process need much improvement. No loungers even in premium."
Miinukset: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Plussat: "Excellent flight. Smooth."
Miinukset: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."
Plussat: "The crew was OK, one lady was excellent. Seats were tight."
Miinukset: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Miinukset: "Pretty good cheap filthy on the 787 Dreamliner!"
Miinukset: "We were trying to connect from Denver through Newark to Barcelona. Our flight from Denver was delayed. We still could have made the Norwegian flight if they had allowed us to ticket the segment from Newark to Barcelona in Denver. We tried, knowing the connection was going to be tight, to no avail."
Miinukset: "Seriously you have to buy water and food on a 10 hour flight"
Plussat: "Great flight crew"
Miinukset: "The unpalatable airline food"
Miinukset: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Plussat: "The movies helped distract me from how cold, parched and starving I was."
Miinukset: "LAX to Barcelona with no complimentary water or snacks?? So bad for your health. This level of horrible bare bones service goes beyond inconvenient and is simply bad for your health."
Plussat: "The nearly lie flat seats in premium class were nice."
Miinukset: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Plussat: "Nothing, seriously nothing."
Miinukset: "I purchased business class ticket. Norwegian downgraded me to economy and lied and deceived. Norwegian procedures and policies are abusive and their staff are unprofessional. The worst airline experience after flying 2 million miles in 40 years on numerous airlines. Never Norwegian again."
Plussat: "The crew was very nice. And the flight was good."
Miinukset: "Our flight was delayed by six hours. We did not leave until 5 AM from new work. It would’ve been nice if they had given us water, crackers or something in that time since all the shops were closed"
Plussat: "Food was ok and staff was friendly."
Miinukset: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."
Plussat: "Nice clean, new plane"
Miinukset: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Plussat: "Smooth floght."
Miinukset: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Miinukset: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Plussat: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Miinukset: "Morning meal of sandwich and stale cinnamon roll was inedible."
Miinukset: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Plussat: "Crew was nice"
Miinukset: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"
Miinukset: "I have traveled with different airlines such as Delta, France and America airline to near and far places and they have all given something to eat but this one NOTHING, not even water, you had to pay for it. This airline was the worst, first they wanted to charge me for my suitcase that I was bringing in which 50 pounds were free. Another reason was because I asked an airy one if it was possible for me to change to another seat since there were manyyyy empties seats in whixh she said/meant no; but the worst thing is that i still have one more flight with this airline. Im sorry if i am been selfish but this is how i feel."
Plussat: "Nothing memorable about the flight (which is a good thing!)"
Miinukset: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Plussat: "We are still stuck on LAX, first our flight was canceled than rebooked for next day than we got delayed 5 hours. The worst experience ever!!!! We lost so many connecting flights that we are thinking about canceling our vacation."
Plussat: "Entertainment options were the only good thing about this flight."
Miinukset: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Plussat: "The boarding experience was excellent."
Miinukset: "No complimentary food or meals."
Plussat: "Roomy seats up front. Built for tall people."
Miinukset: "My wife is 5'4" tall. She had a hard time getting comfortable because the seat "cut" into her calves. She ended up being able to modify by putting her carry on suitcase under her feet"
Plussat: "Flying on Norwegian Air it appears one has to go online and Pre register to receive water and a small snack. If not, flight attendants rudly pass you and when pressed to explain why you can't even get water they say, "next time register". I will but not on Norwegian Air."
Fast, good loads in and out, totally worth of price.
Miinukset: "Direct boarding."
Miinukset: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Miinukset: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Plussat: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Miinukset: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Miinukset: "Delay of the flight"
Plussat: "We actually made it"
Miinukset: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Miinukset: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Plussat: "I got to my destination"
Miinukset: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Plussat: "We arrived safely"
Miinukset: "Said on time until we arrived at airport gate- then said delay with no reason given and no one to speak to. Estimated time kept getting pushed back. If had known if long delay would have stayed in Santander and enjoyed day. Poor customer service and frustrating delays."
Miinukset: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Plussat: "Nice and cheap."
Miinukset: "The window was in the wrong place so I got a bad neck trying to look out."
Miinukset: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Plussat: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Miinukset: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Miinukset: "Being delayed an lied too"
Miinukset: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Miinukset: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Plussat: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Miinukset: "They called boarding a long time before it actually started. Food available was not so good."
Plussat: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Miinukset: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Plussat: "great service, no turbulence"
Miinukset: "Not very comfortable seats"
Miinukset: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Plussat: "Very friendly staff"
Plussat: "The Gin and Tonic"
Miinukset: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Plussat: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Miinukset: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Miinukset: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Miinukset: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Miinukset: "When I got to the airport they made my family pay 200 Euros for not checking in online! This is basically robbery, since I had no choice but paying it without ruining the trip of a lifetime. I've never encountered such a fee from any other airline. It's true that they sent an email warning a couple days before, but I was already traveling, so didn't check my email very carefully. I chose Ryanair in order to save money, despite their planes being less comfortable (seats don't lean back at all) and I don't mind too much having to walk onto the runway in order to board the plane. I very careful to to exceed their very strict carry-on weight limits. But in the end it still wound up being the most expensive and frustrating option."
Plussat: "We got to our destination. Our bags arrived at our destination."
Miinukset: "1. Despite a delay of over 3 hours, RyanAir provided neither reimbursement nor meal vouchers, despite both being required by EU law. 2. Our boarding passes said, "if your flight is cancelled or delayed for at least two hours, ask at the ticket counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance." When we learned the flight would be delayed 2+ hours, we followed these directions; the gate agents told us, quite dismissively, that it applied only in case of a 3-hour delay. After wrestling with NAP's snail-pace wifi, I found the relevant text on the RyanAir website and showed it to a gate agent. She said her supervisor had told her that it had to be a delay of 3 hours but that she would check with her. I never heard from her again. It became a moot point when the flight was delayed more than 3 hours. Even then, the gate agents did none of the things the text said they were supposed to do. 3. The gate agents were not RyanAir employees, and it seemed RyanAir did not communicate with them in a helpful way. Independent of this, though, they were also just not competent. Here are some other things that happened: - About 2 hours after the scheduled departure, despite there being no plane at the gate, one of the gate agents started the boarding process. He let about 30-40 people into the holding pen; then a passenger pointed out that the delay had increased another hour. The passengers in the holding pen had to stay in there (one asked to leave to use the restroom and the gate agent told him he would have to surrender his passport while he was gone). - Once the 3-hour delay was posted, they started handing out gate check tags like candy. It was unclear why; perhaps they thought it would soothe the passengers' anger. We did not request one then. When we boarded, my wife asked for one. The gate agent did not even acknowledge her request (despite still having a good number left). - When the plane did arrive, the passengers in the holding pen rushed the door of the jetway. About 15 made it into the jetway (and, I guess, onto the plane) before a gate agent shouted at everyone to stop, ran over, and closed the jetway doors. 4. In other news... passengers were loud and rude. When the delay was first posted, they formed an angry mob around the gate agents and yelled questions that could have been answered by reading the monitor. Half of them had their seat belts off and were standing as soon as the plane landed. The whole row behind me was so loud I couldn't hear the music coming form my earbuds. The guy behind me pushed me as we were getting off the plane because he thought I wasn't going fast enough. Needless to say, no one should ever fly RyanAir."
Miinukset: "Delayed by 2 hours without advanced notice."
Miinukset: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Miinukset: "Service was poor, lack of professionalism"
Miinukset: "If you're going to be low cost, at least be efficient. RyanAir was messy and bureaucratic. I had to run between multiple lines to get the forms I needed to fly. I knew I'd be losing money on charges, that was the deal. But I did not realize they would be so Kafkaesque in the process of collecting those charges. Is it really so hard to swipe a credit card?"
Miinukset: "Misrepresented by Kayak and Ryan Air"
Plussat: "Service costumers disagree"
Miinukset: "Worse experience I ever had with an airline in over 45 years of flying. They charge you if you don't check in online but it took me numerous attempts over a couple of days to check in. The website is horrible. I checked a bag online but when I got to the check in they had no record of it and I had to pay extra. If you are not an EU citizen you have to present a printed boarding pass. If you are traveling this can be difficult. That flight was over a half hour late and no explanation was given. It was an almost one hour wait for bags. I will never use this airline again."
Miinukset: "Lines in Budapest are terribly long"
Plussat: "Crew was great, flight was on time and arrived at destination early."
Miinukset: "Environment not clean and sloppery service"
Miinukset: "Big unadvertised feea. You end up paying much more in the end & feel like you're trapped in a scam after you bought the tickets. See examples: - to print out your boarding pass at the airport -to check EVEN ONE bag -to get a cup of water - multiple small inconveniences & lack of service on every front, even compared to other stripped down no frills carriers Delays! Cheap seats with an ad for food purchase plastered on the back seat in front of you. Repeated attempts to sell extras - food, drinks, jewelry, perfume up & down aisles by embarrassed flight attendants Bad service & total disrespect for & misunderstanding of their customer and even their own employees. It's unbelievable. Skip this airline!"
Miinukset: "Many adds and sales going on during flight"
Miinukset: "Tight seating."
Miinukset: "seats are too crammed and uncomfortable"
Miinukset: "Seats don't recline. No leg room. Cattle car feel!"
Plussat: "The only thing to like is that it gets you from point A to point B - very low bar."
Miinukset: "Not that cheap, and it includes nothing. Ends up becoming expensive with all the extras. At checkin I paid extra for priority boarding and no one ever called the priority boarding at the gate. They started general boarding immediately and there were so many people in line already we basically had to approach the counter on the side to ask, and they looked puzzled, like they didn't even know anyone had paid for priority boarding. Thats when they also realized the counter upstairs made a mistake in not stamping our boarding passes after checking our passports, so we had to go elsewhere to have our passports checked again, so ended up boarding late. We checked in online to avoid the €45 charge but didn't have a printer and they wouldn't accept our mobile boarding passes. So the worst part was they wanted to charge us €15 for printing our boarding passes at the airport. Thankfully a kind airport information employee was willing to print them for us. You also have to pay to get a seat assigned if you are traveling with others. A nightmare of an airline."
Plussat: "It was cheap"
Miinukset: "No food. And the seats were uncomfortable."