Etsi halvat lennot reitille San Jose $[7232-Helsinkiin

Plussat: "NA"
Miinukset: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"

Plussat: "Crew was great very clean and comfortable plane"
Miinukset: "Food was very inapropriate for the hr"

Plussat: "Super comfortable and inflight entertainment was amazing"

Plussat: "Leg room"
Miinukset: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"

Miinukset: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."

Plussat: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Miinukset: "Stop charging $2 for headphones lol"

Plussat: "Handing by any cap was great to get us on the plane on time."
Miinukset: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."

Plussat: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."

Miinukset: "Great flight"

Miinukset: "It was so cold! People all over were asking for blankets and commenting on the coldness"

Miinukset: "I wanted an aisle seat."

Plussat: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Miinukset: "Nothing honestly"

Plussat: "New plane with good features. I was very comfortable."

Plussat: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Miinukset: "On my delta app it said we’d have the TVs again but we didn’t have any this time."

Plussat: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"

Miinukset: "Duration"

Plussat: "On time, good flight"
Miinukset: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"

Plussat: "- great customer service - friendly staff - Positive energy"
Miinukset: "- No room in the seats - No food served on plane - Crowded -"

Plussat: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Miinukset: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"

Plussat: "comfortable seats enough overhead bin space."
Miinukset: "nothing"

Plussat: "Got me to my destination, just not comfortably"
Miinukset: "Seating is ridiculously cramped and overhead storage is small"

Plussat: "Flight ifself was okay once on the plane"
Miinukset: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."

Plussat: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Miinukset: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."

Plussat: "Crew was nice, the snack was pretty good. Good air conditioning."
Miinukset: "Didn’t turn off overhead light. It’s usually off most of the flight."

Plussat: "Travel got delayed by an hour but we were satisfied by the crew and food"
Miinukset: "The delay of the flight. Not sure on the reason"

Plussat: "No food, no entertainment but the crew were nice and the process was painless. Recommended"

Plussat: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."

Plussat: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"

Miinukset: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."

Plussat: "Quick friendly service from crew and captain."
Miinukset: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."

Plussat: "Crew was friendly and helpful"
Miinukset: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."

Plussat: "I liked that flight time was shorter than expected"
Miinukset: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"

Plussat: "Flight management and service is better relatively"
Miinukset: "Gate agents are useless"

Plussat: "Flights were on time and friendly attendants!"

Plussat: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Miinukset: "Nothing negative to say!"

Plussat: "The flight was very quick."
Miinukset: "They didn't serve us water."

Plussat: "I liked the boarding process."
Miinukset: "Bigger seats are more helpful."

Miinukset: "Delay over one hour."

Plussat: "Very on-time and fast, respectful crew."
Miinukset: "The airplane was old and with no entertainment."

Miinukset: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."

Plussat: "Courtesy seating"

Plussat: "Movie selection"
Miinukset: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."

Plussat: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"

Miinukset: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."

Miinukset: "Sold us a flight with unassigned seats"

Plussat: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."

Miinukset: "Very rude flight attendant - unnecessary attitude"

Plussat: "New and improved food options!"
Miinukset: "Boarding took more time than usual. They were able to accommodate less carry on baggage."

Plussat: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Miinukset: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Good crew."
Miinukset: "More comfortable seating."

Plussat: "They were smiling and very welcoming"

Plussat: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Lufthansa is just the best. The flight crew was so pleasant the entire trip and they work very hard to make sure the passengers are comfortable. The food was even good! Lots of perks included--free wine, beer, etc. along with headsets for the movies."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"

Plussat: "From stevards to comfort, everything was just perfect!"
Miinukset: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Plussat: "Short flight, snacks, timely take off and landing."

Plussat: "Food and Drinks"

Miinukset: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Plussat: "Direct from SJC, not crowded"
Miinukset: "Guy in front of me was reclined whole time and very little room like that."

Plussat: "The Crew was very helpful, they were always around and offering all kind of help."
Miinukset: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."

Miinukset: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("

Plussat: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Miinukset: "Initial flight was cancelled! New flight was delayed."

Miinukset: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Miinukset: "Seats are small and cramped. Food was tasteless. Entertainment equipment did not work well, slow and kept locking up."

Plussat: "I made it to my destination"
Miinukset: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."

Plussat: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Plussat: "Timely, friendly, clean plane"
Miinukset: "Food was bland!!!"

Plussat: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Miinukset: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."

Plussat: "Five stars good flhte !!!!!!!!"

Plussat: "Friendly crew. Flight left on time"

Miinukset: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"

Miinukset: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."

Plussat: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."

Plussat: "You can't beat the German's at efficiency. Awesome!"
Miinukset: "Houston isn't their hub and I have to put up with United."

Plussat: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Miinukset: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."

Plussat: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"

Plussat: "Timely."
Miinukset: "Seats are small, no entertainment, food was below average."

Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."

Plussat: "Upgrade!"
Miinukset: "Boarding a blitz chaotic"

Plussat: "Comfy seats for economy. Decent food. Hot towels for hands. Plenty of food and beverages. Very good entertainment screens, decent movie selects."
Miinukset: "That better seats are so much more expensive."

Plussat: "Food was fresh and hot."
Miinukset: "Not enough leg room for a twelve hour flight."

Plussat: "Nothing, really nothing"
Miinukset: "Really never had less room in a seat!!!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Miinukset: "Nice crew"

Miinukset: "N/A because we missed the flight."

Miinukset: "A strike caused us to have to shorten our vacation and we lost the money on all hotels and tours. The treatment by staff was unpleasant. I hope the other 350,000 affected people were treated with more courtesy."

Plussat: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."

Miinukset: "Going through Chicago airport"

Miinukset: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"

Plussat: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Miinukset: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."

Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Plussat: "Services is good ."
Miinukset: "Food can be better"

Plussat: "Professional crew. Good simple check in."
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Everything works and quick to get to destination."

Miinukset: "Fix the damn KIOSKS at Vienna!"

Plussat: "Great plane and staff"
Miinukset: "Delayed"

Plussat: "No delay and nice staff"

Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "KLM staff is great"

Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plussat: "My seat at the window was great and the staff really friendly and courteous!"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"

Miinukset: "Not enough leg room"

Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"

Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Plussat: "Easy to board and easy flight."

Miinukset: "Flight departed 35 minutes late"

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Miinukset: "Didn’t happen."

Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Plussat: "Pleasant flight"

Plussat: "Very friendly and helpful personnel."

Miinukset: "Amesterdam airport employee was really rude"

Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Nothing"

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Excellent service, excellent food."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "delayed"

Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."

Plussat: "Special treat for King's Day Friendly crew"
Miinukset: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "the seat was comfortable, the cabin temp was perfect, and the views were incredible"

Plussat: "The crew were very nice and helpful."
Miinukset: "Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep."

Plussat: "Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space."
Miinukset: "No meal included on international flight."

Miinukset: "There was no food included. I was onboard for over 9 hours total and no included food."

Miinukset: "Seat comfort"

Plussat: "we arrived in Iceland on time and that is about it"
Miinukset: "seated by the emergency exit, granted little bit more legroom but that is where the nice things ended. seat could not be leaned back at all. service was lala. Entertainment has not been updated in months. gate service slow"

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "On time. Luggage arrived to destination."

Plussat: "Nice airport in Iceland."
Miinukset: "Sat directly behind premium economy. Must have given the extra leg room from my row. Much more crowded than the other rows I say in on previous flight legs. Check seat guru when confirming seat location."

Plussat: "The wine."
Miinukset: "No food offered ..not even a snack ..no dinner or breakfast"

Plussat: "The crew was pleasant but not overly friendly. The plane was more or less comfortable."
Miinukset: "I did not like that there was no food given. Even a package of peanuts or crackers would have been something."

Miinukset: "This was an international flight of 6 hours, food had to be purchased. I was not aware of this when I booked the flight. I could have bought food in the airport had I known. As a courtesy, couldn't they remind us of this fact at the gate? In addition my seat was changed at the gate from the 20th row to the 37th which is always so noisy, again, not appreciated."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "No one was in my row. Was able to lie down and sleep during the flight. Crew was very pleasant."
Miinukset: "No food."

Miinukset: "That food was not included in the fare"

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Crew was courteous and friendly."
Miinukset: "There was about 5 hours between the first beverage cart and the last one. I was pretty parched by the time the second one came around."

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "NOTHING!"
Miinukset: "ZERO STARS 4 hour delay with no explanation. Kiosk said to notify if more than two hour delay for compensation. I notified them and they gave me a haste about a meal voucher. I spoke with a fellow delayed traveler and suggested he get a voucher too. He came back empty handed. I asked what happened, he said, "they have not compensated anyone." I then inquired with the service agent asking, "how did I get one then?" I gave them my confirmation number and the agent said, "they have no record of a voucher being given out." I said to her, "you didn't even type the number in!!! She lied directly to my face! I said, "you give out 22000 Krona and keep no records?" I said I had I already received one and this gentleman deserves to eat as well. After they spoke back and forth, again, they reluctantly gave him one too. 3 minutes later, there was an announcement that meal vouchers were available for all passengers of flight FI430. I subsequently contacted customer service by email about this and have yet to hear back, I doubt I will. DO NOT LIE TO ME OR 150+ OTHER PEOPLE. Unacceptable and unprofessional to say the least."

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "Cabin crew were excellent."

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Miinukset: "Airport in Iceland severely overtaxed. Too many panes and people, not enough infrastructure"

Plussat: "-Price -Service -The technology of the aircraft. -How easy it was to do the web-check in (and the overall website)"
Miinukset: "Didn't like that you had to pay for food on long/overnight flights."

Plussat: "The staff was friendly. Easy to check in. Comfortable seats. Included soft drinks."

Miinukset: "Our seats were said to be together but were across the aisle from each other, the boarding process was quite delayed and rather chaotic, boarding passes could not be printed (the attendants were very kind and tried to help). My bags were also lost between this flight and the next."

Plussat: "Iceland air has a good selection of entertainment and all the complimentary water you can drink. That is about the only good thing I can say about my flight."
Miinukset: "Never got a meal or even a snack on an 8 hour international flight. Seats were very uncomfortable. We took off late, connected late and you guessed it landed late. Nothing is free or complimentary with Icelandair. You get what you pay for. I hope my return flight will be better!"

Plussat: "Crews are great, give free water and free snacks to kids"
Miinukset: "the waiting area in KEF airport is 1 floor below the assigned gate. No seats in front of the gate area. You will ride in a bus to your plane after the final boarding checked. During boarding the plane, no instructions to which door you will enter based on your seating number, so passengers in the back did enter thru the front of the plane and some front passenger enter thru the back."

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "Not much."
Miinukset: "Free for all boarding. Very disorganized with many flights boarding and leaving from the same terminal a the same time. Seats were awful. Movie selection was pretty bad as well."

Plussat: "We arranged for exit row seats, which were more spacious than expected."
Miinukset: "Food selection on the plane is very limited, quite expensive, and not that interesting. And no free nibbles. Keflavik Airport is new, but much too small to accommodate the number of customers passing through with very limited seating, a good commissary with ready-to-eat items but no eating area. Boarding was not sequential by section, but a kind of free-for-all that really slowed the entire process."

Plussat: "Warm chicken order was forgotten by attendant. Food should have been free or ticket less expensive. No place to sit at airport Reykjavik and long lines for food. See"

Plussat: "I liked having the entertainment system."
Miinukset: "Charging of food."

Plussat: "Nothing"
Miinukset: "Terrible boarding, no service or attendance, unprofessional and unfriendly attitude. I arrived 3 hours before departure and had to stand in lines that were not clearly defined for 2 and a half hours. Everybody complained. Even the luggage band when I checked my bag was broken. Nobody came to assist the passengers"

Miinukset: "Boarding was NOT done by rows and the terminal is tiny with few seats. Be prepared to stand for awhile."

Plussat: "The flight was generally comfortable. Unlike US carriers planes are loaded back to front which seems to make sense."
Miinukset: "Took off late."

Plussat: "Nice warm blankets."
Miinukset: "45 minutes to change planes and go through customs and use the restrooms is too short."

Plussat: "Exit row seating was comfortable with plenty of legroom."
Miinukset: "Delayed flight with no communication from boarding gate. Knew about delay from Kayak hours before we heard about it at the airport."

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Miinukset: "Keflavik Airport, where all transfers are done, is a MESS. There are too few jetways, so you wind up waiting for a BUS to take you to the terminal in the COLD. Once through immigration, you are dumped directly in to the DUTY FREE SHOP that you can NOT avoid. Imagine being late for your next flight, and having to steer your carry on baggage around crowded store isles! Then, you manage to find your gate...which is an effort in itself, as there are few signs...and there is ONE agent checking boarding passes of this massive crowd that is not lined up at ALL. Once in the air, Iceland Air performs well. But on the ground, it is nothing less than a MESS."

Plussat: "Crew pleasent"
Miinukset: "Delayed almost 3hrs Ny. Delayed in Iceland also. Kept apologizing Seats extremely uncomfortable for 1st leg of flight Delayed again in Glasgow and delayed in Iceland. Let us off plane in Iceland in cold waiting for bus to terminal. Terminal very crowded"

Plussat: "staff was very nice and helpful. clean plane. I asked for a can of soda and did receive a full can it was very much appreciated. I was glad the plane was on time and it was a good flight. The last time I booked a flight the service was terrible I was very happy for all improvements."
Miinukset: "Had to purchase food for the trip. Thought a meal was still going to be served. Also did not like that we were not able to pay with cash."