Halvat lennot Brittiläinen Kolumbia

Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Plussat: "very nice crew"
Miinukset: "my baggage was lost"

Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"

Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Plussat: "Great"
Miinukset: "Great"

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Miinukset: "Food"

Plussat: "Very friendly service!"

Plussat: "Pleasant flight"

Plussat: "In flight food was enjoyable"

Plussat: "The supplied pack of toothpaste/toothbrush"

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."

Plussat: "Thankful for coffee being served without charge. Not all airlines do that."

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Miinukset: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Plussat: "Nothing"
Miinukset: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Plussat: "A nice short flight"
Miinukset: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Delays and no proper customer service."

Plussat: "--"
Miinukset: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

"Lentokentällä saimme apua kahdesta pisteestä."

"Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair."

"Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin"

"Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut.."

"liian kylmä"

"Great experience!"

"Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!"

Miinukset: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."

Plussat: "A350, very comfortable and quiet. Good crew and pleasant flight"
Miinukset: "cabin temperature was a bit too high through the night."

Miinukset: "- Leave in time - Working onboard entertainment system"

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."

Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "The crew was helpful and polite, food was good"
Miinukset: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Miinukset: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"

Plussat: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Miinukset: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Miinukset: "Missing luggage. WiFi spotty."

Plussat: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Miinukset: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Plussat: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "The friendly crew, and quiet cabin"
Miinukset: "The food was too Finnish."

Plussat: "excellent service, loads of attention, good gluten free food choices with a finnish twist"

Plussat: "Crew were great / free wine !"
Miinukset: "Crowded and chaotic boarding"

Plussat: "Was great on the way to Helsinki and extremely poor on the return trip."
Miinukset: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Plussat: "Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight."
Miinukset: "The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food."

Plussat: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Miinukset: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Plussat: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Plussat: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Miinukset: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Plussat: "Crew was awesome. Entertainment was good."
Miinukset: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Miinukset: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Miinukset: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."

Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Plussat: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Miinukset: "N/A"

Plussat: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Miinukset: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Miinukset: "Advertised October Pink products but did not have them for breast cancer support"

Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."

Plussat: "Entertainment programs"
Miinukset: "New variety of food"

Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Miinukset: "Plane is old and entertainment facilities are no longer appropriate"

Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Plussat: "Crew was very friendly. Food was excellent"

Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Plussat: "The cue lines per zone are a brilliant idea!"

Miinukset: "More water provided during the flight. Also, the second meal was not very good."

Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"

Miinukset: "Not to be late ,and not to loose my luggege"

Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."

Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Plussat: "Everything! It was a wonderful experience."
Miinukset: "Nothing"

Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Miinukset: "My entertainment device did not work the entire flight."

Miinukset: "They lost my luggage :("

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Plussat: "Liked the transfer"

Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"

Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"

Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."

Miinukset: "Security services at Manchester airport...too long and not friendly at all"

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."

Plussat: "The space and the people"
Miinukset: "Nothing"

Plussat: "Super fast boarding and smooth takeoff"

Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."

Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Miinukset: "nA"

Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."

Miinukset: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Plussat: "The flight crew and flights itself were great."
Miinukset: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."

Plussat: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."

"Canceled our flight and didn’t notify us Terrible customer service"

Plussat: "Seating was comfortable though a tad bit cramped."
Miinukset: "Window was dirty from someone touching it on a previous flight. Cannot wear headphones during takeoff or landing was an inconvenience. Cabin crew made sure all passengers were held tightly to their rules but then got themselves a coffee and chatted up front the majority of the time. (Only an hour trip, so no beverages or snacks for us)"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Screen tv was not working.long flight with no tv it’s boring..."

Miinukset: "Unnecessary delay"

Plussat: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"

Miinukset: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"

Plussat: "Crew, food"
Miinukset: "I had to pay for the luggage. I thought it was included."

Plussat: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Miinukset: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Plussat: "The crew was friendly and the pilot did an excellent job getting us there safe."
Miinukset: "The food they served was not the greatest"

Plussat: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Miinukset: "It was a long haul flight so the seat got a little uncomfortable near the end."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Entertainment system was ok but selection limited compared to other airlines. Crew was friendly and unobtrusive, nice for a red eye flight."
Miinukset: "Hate the fact that you have to pay at least $41 to reserve any seat before 24 hours before flight time, even the worst seat on the plane. Seats in coach are very narrow and poor padding makes for an uncomfortable ride or over 7 hours."

Plussat: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Miinukset: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."

Plussat: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Miinukset: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"

Plussat: "Our airline steward was incredible."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Boarding was fast! Typical short flight."
Miinukset: "Not even a glass of tap water was offered complimentary."

Plussat: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Miinukset: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"

Plussat: "Crew are really the highlight. Food and seats are good in business class."
Miinukset: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."

Miinukset: "Theres no entertainment and I had to run to my gate because the connection time is so short."

Plussat: "The trip was short flight and on time"

Plussat: "Good staff and food"
Miinukset: "Seats could have been better"

Plussat: "Flight on time, friendly crew."
Miinukset: "Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers."

Plussat: "Crew were excellent. Very friendly and helpful."
Miinukset: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."

Miinukset: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"

Plussat: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Miinukset: "Child sitting behind me kept dropping the table and pushing it back up"

Plussat: "Food and entertainment selections were very nice"
Miinukset: "The passenger behind me constantly moving and pushing against my seat"

Miinukset: "Service is awful, last time I or my family using ba"

Plussat: "After having problems with not getting the seat I booked and paid for - not a lot! British airways trying to fool customers that they are a premium airline but run a budget airline service."
Miinukset: "Old plane, poor food, no snacks, poor and old entertainment system."

Plussat: "Did not like that I had to buy a coke. Like common really?"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Miinukset: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Miinukset: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."

Plussat: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Miinukset: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""

Plussat: "Everything was okay, but before boarding the British Airways crew pulled us aside and told us that they cannot allow two carry on bags ( one carry on suitcase and one laptop backpack). That's insane. We had to wait forever to get the bags checked in and make it back to the gate. We didn't feel like valued customers and never going to fly British Airways again."

Plussat: "Their approach, politeness and service"
Miinukset: "Cannot think of anything"

Plussat: "Movies. And friendly staff"
Miinukset: "Decided eating flight delayed. Boarding was bad. This missed connecting flight. Rebooked for flight several hours later and wasted entire day instead of enjoying half a day in Madrid"

Plussat: "Loved the new BA airplanes. Great staff and customer service"
Miinukset: "I would not use Kayak again. Went though some noname ticketed named webjets. Called multiple times and could not get anyone who spoke proper english. Due to the fact that you did not buy the ticket direct BA customer service could not assist us"

Plussat: "The ground crew at checkin were friendly."
Miinukset: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."

Plussat: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Miinukset: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."

Plussat: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Miinukset: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."

Miinukset: "The low resolution screens and limited programming compared to other airlines and aircraft"

Plussat: "Good and on time flight. Loved the information given by all crews."
Miinukset: "My bags arrived a day later on 25th night which caused alot of inconviniency because i had to travel back to the Airport the following day for my cloths. The baggage handlers opened my bags and removed some items which is unacceptable . Stressed still about that"

Plussat: "Pleasant flight crew"

Plussat: "Great food."
Miinukset: "Not much space for a long flight."

"Status notifications"

Plussat: "It was comfortable"
Miinukset: "Everything was good"

Plussat: "crew was great"
Miinukset: "N/A"

Plussat: "It was fine the next leg of the trip was cancelled"

Plussat: "Flight on time"

Miinukset: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."

Miinukset: "Full flight, but exceeded expectations"

Plussat: "Entertainment is great."
Miinukset: "Late and long flight, so bring your own food. Nothing to purchase"

Plussat: "Nothing"
Miinukset: "Flight was delayed 3 hours"

Miinukset: "No window at the window seat"

Miinukset: "Didn’t make the flight because of previous flight was delayed"

Plussat: "The crew was great. The plane was. It comfortable. There was no entertainment. Boarding was horrible. The manager was rude and made a snide comment to my husband while we were boarding. Then he yelled at an AA employee in front of all of the passengers boarding and kicked out from behind the desk."
Miinukset: "Manager on duty could’ve been more tactful and professional."

Plussat: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Miinukset: "The seats and entertainment could have been better"

Plussat: "Very attentive crew"
Miinukset: "Boarding gates"

Plussat: "Crew was polite and tried their best to be helpful"
Miinukset: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."

Plussat: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Miinukset: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."

Plussat: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Miinukset: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."

Plussat: "Friendly, professional, polite, perfect."

Miinukset: "Pilot or co pilot never spoke once. Was as if there was no pilot"

Plussat: "food, drinks, seats, price"

Plussat: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Plussat: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."

Plussat: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Miinukset: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."

Miinukset: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"

Plussat: "The flight entertainment is really nice."
Miinukset: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."

Plussat: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Miinukset: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Miinukset: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."

Plussat: "Nothing"
Miinukset: "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."

Plussat: "Pleasantly surprised by AA. I would definitely fly AA again"

Plussat: "Mechanical issues caused a 75 minute delay in taking off."
Miinukset: "Several delays"

Plussat: "Nothing."
Miinukset: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."

Miinukset: "Plane had not been cleaned"

Plussat: "new plane, on time"
Miinukset: "Somewhat bumpy landing if I'm being picky..."

Plussat: "We left and arrived on time. The flight was smooth. It was nice that they announced to pilot's retirement after our trip."
Miinukset: "Of the two bathrooms in my area, one was out of order. The other ran out of toilet paper. The plane seemed old and tired, and the movies didn't work. I was surprised that there were no personal entertainment screens. The BA flight legs on my trip were quite superior in all ways."

Plussat: "The crew was awesome."
Miinukset: "You guys lost our luggage!"

Plussat: "When I was able to get my seat TV to work I enjoyed a movie."
Miinukset: "Food gave me cramps, seat was super uncomfortable, and the crew was not happy to be there."

Plussat: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Miinukset: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."

Miinukset: "The seats are so uncomfortable"

Plussat: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Miinukset: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."

Plussat: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"

Miinukset: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"

Plussat: "Captain did his best to make up time"
Miinukset: "Flight was initially delayed an hour, then bumped to 30 minutes late."

Plussat: "Very quick connection"

Plussat: "Attentive staff, easy boarding"
Miinukset: "AA got rid of the video screens on the chair in front of you; poor snack selection"

Plussat: "Did not have to pay to check our baggage!"

Miinukset: "The seat was extremely comfortable."

Plussat: "the wntertainment worked."
Miinukset: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."

Miinukset: "Luggage did not arrive with us"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "The entire experience was great. All the employees were kind and courteous. Flight to Phoenix arrived early and return flight to Omaha was on time."
Miinukset: "There wasn't anything I didn't like."