The food was fantastic, including the gluten free meal option (which the crew had already prepared for me each time)! The temperature on the airplane was very hot, unfortunately, for the entire 13 hour trip. It was extremely uncomfortable. I asked a crew member if it was possible to turn on some air flow and they said they’d check but nothing changed.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The airline staff can be so much better and understanding and professional.
More vegetarian options for food even in business class. The staff was excellent. Boarding can be messy. I would really appreciate it if Turkish starts to look for better eco-friend options. The amount of plastic produced by each meal and throughout the flight is insane.
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Plussat: "Everything was great one of the nicest airlines I've ever flown on"
Miinukset: "Nothing everything was great"
Miinukset: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Plussat: "The flight attendants were friendly, attentive and efficient."
Miinukset: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Miinukset: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
Plussat: "Entertainment, and crew was nice"
Miinukset: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Plussat: "Service. Food everting was. Excellent"
Plussat: "Well I liked the idea that I landed safe and sound to see my family"
Miinukset: "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("
Plussat: "It was help full"
Plussat: "Great options to watch on tv."
Miinukset: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Plussat: "It was on time"
Miinukset: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
Plussat: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Miinukset: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Plussat: "The food, crew & entertainment system"
Miinukset: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Plussat: "Super service clean nice airplane ✈️ departing arriving on time"
Plussat: "Always excellent"
Plussat: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Miinukset: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Food and entertainment were good."
Miinukset: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Miinukset: "Good. Staff were courteous"
Plussat: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Miinukset: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Plussat: "We didn't crash"
Miinukset: "Took too long. Build a transporter!"
Plussat: "Everything is perfect."
Plussat: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Plussat: "Price price and price"
Miinukset: "They should serve Asian food for asian flights"
Plussat: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Plussat: "Great crew! So efficient and friendly. I understand why it is, but security was over the top. Cabin was a big cramped. Super food offerings!"
Plussat: "I have been travelling on the Turkish airline since years and it is definitely the best"
Plussat: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Miinukset: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"
Plussat: "Boarding was smooth"
Miinukset: "Food needs improvement and staff should be more friendly."
Plussat: "Enjoyed the long flight with warm hospitality"
Plussat: "entertainment selection"
Miinukset: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Plussat: "Entertainment and food were good."
Miinukset: "Was barely given the time of day by any of the airline employees, then they lost my baggage and shipped it to Berlin after I was already back in the States. Jerks!"
Plussat: "the entertainment, the food, the service"
Miinukset: "everything was perfect"
Miinukset: "The plane was half empty yet they say everyone uncomfortable towards the front."
Plussat: "The one episode of Modern Family from the one of the old seasons"
Miinukset: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."
Plussat: "Boarding was on time and departure as well."
Miinukset: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."
Miinukset: "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
Plussat: "The food was very good and the service excellent."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
Miinukset: "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
Miinukset: "food was served cold i had flown them before and the food was good , this time is was terrible - basically not edible, so during that very long flight I ate almost nothing and to top it off the food was served cold staff did not speak english well at all"
Trully im dissopointed ! Im not recomended ! Last Time I used this air line !
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Plussat: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Miinukset: "I really expected more from Austrian airlines."
Miinukset: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Plussat: "Crew was polite and helpful"
Miinukset: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Plussat: "Noting outstanding."
Miinukset: "Seat comfort."
Miinukset: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Plussat: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."
Plussat: "Crew was friendly and the flight was nice and smooth."
Miinukset: "No expectations as the flight was less than an hour."
Miinukset: "Menu was poor"
Miinukset: "Delayed boarding, crew very friendly, polite"
Plussat: "Service was good and the crew was courteous and friendly"
Miinukset: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Plussat: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Miinukset: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Miinukset: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Plussat: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Miinukset: "I really can’t think of anything I didn’t like!"
Plussat: "Smooth ride, good breakfast and charming flight attendant."
Miinukset: "Sweet or saulty 'Snack' is a joke"
Miinukset: "Missed my flight!!!!!"
Plussat: "Crew was courteous"
Miinukset: "No information on delay given until boarded."
Miinukset: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Not much"
Miinukset: "Lateness and virtually no food at lunchtime"
Plussat: "Boarding process quick and on time."
Miinukset: "no entertainment to rate."
Plussat: "Very well organozed"
Miinukset: "Both flights were delayed. Food selection was poor."
Plussat: "The crew"
Miinukset: "The food and the boarding at Vienna airport"
Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Plussat: "Attention during waiting time and inside cabin"
Plussat: "just excellent!!!"
Plussat: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Miinukset: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Plussat: "The food was very good! And the movies you could choose too."
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Miinukset: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Plussat: "in this case, nothing"
Miinukset: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plussat: "Easy online check-in and boarding pass access also linked to wallet."
Miinukset: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Plussat: "Sleep at the airport with kids from 7:pm to next day 10: am and be first time and lass time"
Plussat: "Really enjoyed the quick and pleasant service from the crew."
Miinukset: "This was actually one of the better flights I have been on."
Plussat: "Not at all a comfortable experience, but I suppose it served its purpose."
Miinukset: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Miinukset: "Less than 24 hours notice."
Plussat: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
It would be much improved if the crew didn't force me to ride with my seatback up on an eight hour flight. What’s the point of a reclining seat if you’re forced to sit in the fetal position?
We had a delay of about 45min, boarding was not done by zone, breakfast is really not good. However, we were well treated by staff, everything went well and we will surely fly again with Lufthansa.
Left our luggage in Frankfurt on purpose. Did not send email as they claimed. Misleading notice of free luggage checkin.
Crew not helpful, Infant seat was purchased , instead I got infant ticket on lap, Car seat was taken away at the airport cuz of the type of Boarding pass that was given to us. Luggage missing at the destination airport .
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Lufthansa only have pasta and no options. I don’t like pasta so had a bread roll on a 9 hour flight Fold out entertainment system arm would not hold the screen up as it was loose. Generally the inside of the aircraft was in a poor state of repair. Overall the most unGerman flight
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Security in Frankfurt - long lines"
Miinukset: "Boarding be insured as I have a ticket"
Miinukset: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Thé entertainment was amazing. I watched a live soccer game"
Miinukset: "The space in the plane"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was very nice and attent ive"
Miinukset: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Plussat: "We lost our bags"
Miinukset: "Our barges were damaged"
Plussat: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Miinukset: "Nothing to complain about."
Plussat: "I liked size of the lavatory ,food"
Miinukset: "I didn’t like selection of movies and seat wasn’t that comfortable"
Plussat: "Easy and smooth check in and everything else! Friendly service! Love flying with Lufthansa"
Plussat: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Miinukset: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Plussat: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Plussat: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Miinukset: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Plussat: "Everything was good! I didn’t have any problems with that flight!!!"
Miinukset: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Plussat: "Mid night snacks were treats!"
Miinukset: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Miinukset: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Miinukset: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Plussat: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Miinukset: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Plussat: "Flight was on par with other budget airlines. No frills means not having the extras."
Miinukset: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Plussat: "Service was good"
Miinukset: "The cabin was warm and couldn't control temp."
Plussat: "my favorite airline"
Plussat: "The service during the flight was pretty good"
Miinukset: "My luggage is lost and I didn't receive them yet."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "The Lufthansa flight to Montreal was a really full flight. Lufthansa already gives Silver Star Alliance card holders preferential seats, but for the Montreal flight I got upgraded to Business. What a pleasure! I felt like a really valued customer. At a time where one has to pick value for money and figure out your loyalties in air travel; I can promise that Lufthansa will be a top choice for me on future flights. Excellent in all regards."
Plussat: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Miinukset: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Miinukset: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Miinukset: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Miinukset: "Space between seats and leg room. Very compact for an international flight."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
The entertainment was nonexistent, no food, not very comfortable
Good cabin crew, Wi-Fi availability al through my trip.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Miinukset: "The food was not as usual."
Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Miinukset: "Thé qualité officielle the images"
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Miinukset: "Crew on the ground was very rude"
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."
Miinukset: "More options for gluten free food. Always get the same dish"
Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."
Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "Over all everything was great, except the bags check in"
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Plussat: "I liked the food, the crew, the service"
Miinukset: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Plussat: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Miinukset: "Waited a while before take off."
Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."
Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Plussat: "It was a short flight."
Miinukset: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Miinukset: "Small leg space"
Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Plussat: "Warm and elegant service"
Plussat: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
The delays were brutal. The Covid rules traveling through Canada was a mistake. Never flying to or through Canada ever again.
Nice staff. My entertainment screen did not work well. My checked luggage is lost. I’ll be so happy one my luggage is found and returned home.
The crew managed the covid guidelines very well in a friendly way. Wearing a mouthmask does not feell ok in a 2 hours flight. As long s people are sitting still, I would consider periods of taking it off all together, (keep it on up to departure and then again before landing. People moving shoud wear a mask.
Plussat: "Smooth flying so got some sleep"
Miinukset: "Clearer back-to-front boarding process"
Miinukset: "This airline is borderline budget airline even in business class."
Plussat: "Seat reclined far back"
Miinukset: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Plussat: "Good movies."
Miinukset: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Miinukset: "Water could have been served complementary"
Plussat: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Miinukset: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Miinukset: "Wasn’t given a blanket"
Plussat: "fast lane boarding"
Miinukset: "no snacks"
Plussat: "Nothing really"
Miinukset: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Miinukset: "The bags took over 45 minutes to be delivered"
Miinukset: "extra taxi in DC"
Miinukset: "Choice of food was very limited as they were missing the food in catalog."
Miinukset: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Miinukset: "Service was bad"
Plussat: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Miinukset: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
Plussat: "I missed it"
Miinukset: "I missed it"
Plussat: "Overall good flight, get what you pay for."
Miinukset: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Miinukset: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Plussat: "Lots of empty seats so more room"
Miinukset: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Plussat: "Crew was friendly and plane was comfortable."
Miinukset: "There were no free food or beverage options."
Plussat: "The crew were very nice."
Miinukset: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Plussat: "Airplane was clean and service was attentive. Food was good and served hot."
Miinukset: "To small of a choice to choose from. More options and also newer movies would have been better"
Miinukset: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Miinukset: "Boarding was unorganized. Halfway through the flight, the cabin smells like sweat everywhere."
Miinukset: "Delayed and JFK wasn't ready for us. So more delay"
Miinukset: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Plussat: "The team was nice, the flight took off on time and arrived a few minutes early"
Miinukset: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Plussat: "A very full flight that was managed well. Staff were accommodating and pleasant."
Miinukset: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Plussat: "The fare, that's it."
Plussat: "Nice crew"
Miinukset: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Plussat: "It was on time, almost."
Miinukset: "They needlessly took our carry on luggage and checked it in, even though the dimensions were alright, and there was enough vacant and unused overhead space in the flight. The luggage took forever to arrive on the carousel, much to drones anxiety. Also, the gate information wasn't displayed on the TV screens.. Even though they knew it."
Plussat: "The service was very very professional"
Plussat: "Always great to fly on a 5 across Avro."
Plussat: "Alles goed"
Miinukset: "The delay (due to weather) that caused me to miss the connection."
Plussat: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Miinukset: "The food remains mediocre at best in the economy cabin."
Plussat: "flight staff were very professional."
Plussat: "Nothing. Wanted it to be over already"
Miinukset: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
Plussat: "The flight attendant was friendly."
Miinukset: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Plussat: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Miinukset: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Plussat: "1st time on Brussels. Wonderful overall trip."
Miinukset: "The meal home was not so good."
Plussat: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."