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Plussat: "It was great..."
Miinukset: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."

Plussat: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Miinukset: "Nothing. The experience for international economy was perfect."

Plussat: "Crew was attentive and informative of delays"
Miinukset: "This was American Airlines .. my Bags came out late even though i was in Biz Class"

Miinukset: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."

Plussat: "Good crews."
Miinukset: "Space seats."

Plussat: "friendliness"
Miinukset: "food"

Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Miinukset: "Check in and apps stuck in 80'"

Plussat: "Spacious leg room"
Miinukset: "Toilets can be cleaner . And food could be tastier with 2 choices ."

Miinukset: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"

Miinukset: "Please contact me immediately!"

Plussat: "The crew was excellent."
Miinukset: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."

Plussat: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Miinukset: "No vegetarian options on the main meal menu"

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Plussat: "Compensated with lounge pass"
Miinukset: "Very poor check in around Visa situation"

Plussat: "Good food and movies. Flight attendants were great."
Miinukset: "Tight seating and it was hot. No way to control individual airflflow"

Plussat: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Plussat: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Miinukset: "The second meal (light lunch, i think) had dry shredded chicken."

Plussat: "Everything was excellent no complaints"

Plussat: "Very family friendly. Good entertainment system."

Plussat: "Comfortable business class seat. Flight was on time. That’s what I wanted."

Plussat: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"

Plussat: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."

Plussat: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"

Plussat: "The food"

Plussat: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Miinukset: "N/A"

Plussat: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Miinukset: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."

Plussat: "Everything"
Miinukset: "more movie options!"

Miinukset: "Plane was very hot"

Plussat: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."

Plussat: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Miinukset: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."

Plussat: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Miinukset: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."

Plussat: "Cabin staff. Special meal. Cleanliness."

Plussat: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Miinukset: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Plussat: "cost performance"
Miinukset: "non-flat seat"

Miinukset: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."

Miinukset: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Plussat: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Miinukset: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."

Plussat: "Nothing really special."
Miinukset: "They love the PA system. They want to make announcements in multiple languages all the time."

Plussat: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Miinukset: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Plussat: "JAL ' service is nice."
Miinukset: "I didn't like MSG in food."

Plussat: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."

Miinukset: "My seat was not comfortable and it was uncomfortably warm."

Plussat: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Miinukset: "I always prefer this airlines."

Plussat: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Miinukset: "Can't think of any"

Miinukset: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Plussat: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Miinukset: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."

Plussat: "Shortest travel time to Japan"
Miinukset: "OLD PLANES Touchscreens won't 50% of the time"

Miinukset: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."

Plussat: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Miinukset: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."

Plussat: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Miinukset: "Absolutely nothing! Great flight"

Plussat: "A little more leg room than the next leg of our flight."

Plussat: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Miinukset: "Nothing"

Plussat: "Like the multiple USB charging outlets and the mobile device holder on the backrest"

Plussat: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Miinukset: "Excellent flight, no issues"

Plussat: "Good flight"
Miinukset: "Delays"

Plussat: "The boarding process was not complicated and my moved along in an orderly fashion."
Miinukset: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."

Plussat: "Crew was professional."
Miinukset: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."

Miinukset: "The lack of leg room was wild. I’m under six feet tall and my knee caps were in the spinal column of the man sitting in front of me."

Plussat: "Easy, no hassle travel."
Miinukset: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."

Miinukset: "Seats are small but I understand why just dont like it."

Plussat: "Crew was very nice."
Miinukset: "More room."

Plussat: "More room"
Miinukset: "Food"

Plussat: "The fact that they re-booked without me having to contact customer service."
Miinukset: "The connecting flight was cancelled while boarding was in progress at the start of the journey."

Plussat: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Miinukset: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"

Miinukset: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"

Plussat: "Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food."
Miinukset: "Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess."

Miinukset: "Worst flight with AA so far, service is getting worst and worst"

Plussat: "Friendly crew, flight not full so able to switch seat to bulk head seat for more leg room."

Plussat: "Efficient"

Miinukset: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."

Miinukset: "Not enough food to feed all passengers and the service was very slow."

Plussat: "I liked the entertainment. The pilot was witty and funky"
Miinukset: "AC was kinda warm. I was very uncomfortable. I actually was sweating."

Miinukset: "Delayed by two hours."

Plussat: "Once again, another good and on time flight with American. I was once again surprised."
Miinukset: "Landing was ROUGH"

Plussat: "We made up time in the air and landed early. Seats were very comfortable."
Miinukset: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."

Plussat: "On time"
Miinukset: "Boarding numbers"

Miinukset: "Flight left 4 hours late"

Plussat: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Miinukset: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."

Plussat: "Very quick connection"

Plussat: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"

Plussat: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Miinukset: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"

Miinukset: "Boarding took forever and I'm a Premium passenger."

Plussat: "the wntertainment worked."
Miinukset: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."

Plussat: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Miinukset: "Flight was oversold, was bumped to the next flight."

Plussat: "IFE"
Miinukset: "Delay 1st leg. Had to rebook to later flight. Later flight delayed. Then delayed again due to crew time out. Arrived 4 hours later than originally scheduled. Meaning public transportation could not be used to get into downtown final destination. Made an originally short trip even shorter."

Plussat: "Flight was one time."

Plussat: "Nothing"
Miinukset: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."

Plussat: "Crew, food and entertainment."
Miinukset: "Seats are toght. Just an inch more would have made a long flight much better."

Plussat: "It took off on time and life was good."

Plussat: "short flight so I would not expect any particular issues."

Miinukset: "Plane delayed, had to switch to new plane which was after two hours"

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "missed the flight, traveling with 2 young children. Had to wait in Miami overnight"

Miinukset: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"

Plussat: "Free entertainment"
Miinukset: "They had problems fueling the plane. It starting to seem like there's always some kind of problem with these planes at American Airlines"