Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The economy plus seating was very comfortable. Flight was not stressful.
Please improve the foods quality
OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.
Everything ok. Flight on Time.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."
Miinukset: "They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Nice crew and comfortable seats."
Miinukset: "Not a fan of the sandwich provided."
Plussat: "I’m so grateful for all the movies"
Miinukset: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Plussat: "Crew was helpful, food was good"
Miinukset: "Seating could have been better"
Miinukset: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Plussat: "Friendly, helpful crew, decent food, good entertainment selection, comfortable seating. I would gladly fly Lufthansa again."
Miinukset: "We had to wait until just before boarding to receive seats together- we were 1 adult and 3 kids. It worked out. Other airlines have immediately seated us together. The entertainment system’s response to touch screen direction was poor."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Really not many things to complain about on this kind of flight."
Miinukset: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Plussat: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Miinukset: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Plussat: "Service in cabin"
Miinukset: "Need more water service"
Plussat: "The follow up with my flight"
Plussat: "Food was bearable"
Miinukset: "Delayed, the gate was changed 3 times."
Plussat: "Loved the flight. Definitely better than Swiss which is what we flew in."
Miinukset: "I did not like the fact that I was not on this flight."
Plussat: "I made it to my destination"
Miinukset: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."
Miinukset: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Miinukset: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Plussat: "Second leg of an overseas flight still business class nice service tired from overnight first leg"
Miinukset: "As me ruined in the first leg they lost my luggage and eight hours later they have no idea where it is. After paying over 2000 bucks for a business class flight that really put a damper on things."
Plussat: "The crew was nice and polite."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plussat: "trip was pretty nice"
Miinukset: "service excellent"
Plussat: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Miinukset: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Plussat: "Didn’t die."
Miinukset: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Miinukset: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Miinukset: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Plussat: "Movie selection, wine and food"
Miinukset: "Crying babies - outside of the crew control"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "I like the service, friendly flight attendants. Flight was punctual, food was good."
Miinukset: "I don't understand the boarding process with Lufthansa. Lufthansa does not board by zone but they let everybody board at the same time. The seats in economy class are not wide enough."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "They scheduled our connection flight from Munich to Dulles Wash DC to close to our arrival. For example, the flight from Athens landed just four minutes before boarding started for our connection and we had to go through German customs. Luckily for us there were many passengers on the Athens flight that were also going on Dulles flight the airline waited for the passengers. This scheduling issue caused unnecessary stress that could have been avoided."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Long delay, minimal crew engagement but comfy plane.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Usual faultless KLM experience"
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Just as I expected. And I made my last connection easily."
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "The seat was a little uncomfortable but the crew were amazing."
Plussat: "The crew"
Miinukset: "Seat comfort"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "old screens and entertainment system leg room to small"
Miinukset: "Our lougage did not arrive"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Everything excellent. Comfortable seats in business."
Plussat: "Good service onboard, good food. On time."
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "was very quick"
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Cobran 3 euros por audífonos, de horrror. Y luego te cobran otras bebidas
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
Miinukset: "Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow"
Miinukset: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Plussat: "Smooth flight"
Miinukset: "Terribly unhealthy food choices. Though the announcements came in English, they could barely be understood. A seasoned traveler would know what it was about, seatbelts and luggage.in the bins."
Plussat: "Crew was great, the rest was average"
Miinukset: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Miinukset: "Tech/entertainment screens could be more updated"
Miinukset: "There was charge for a checked bag which I thought on booking was included"
Miinukset: "My United flight was five hours delayed and I was going to miss my Air Europa flight. I called to see if I could switch flights but that was absolutely not an option and I had to buy a new one way ticket. I would’ve paid the difference, if there was one, but that wasn’t an option."
Plussat: "Landed ahead of schedule. Left on time"
Miinukset: "There was nothing I didn't like"
Miinukset: "The flight was 20 minutes late boarding us, and the plane took off over an hour later than expected. The boarding gate was so close to the other two next to it, that were also boarding at the same time, it was impossible to hear what was being said and know what was going on. the crew also lost my luggage on the flight from Madrid to Valencia and I have still not received it"
Miinukset: "No tv for an 8 hour, overnight flight."
Plussat: "Excessively hot. You sweat entire time"
Miinukset: "Lack of a/c"
Miinukset: "My business SEAT was exactly the same as economy and was nastly narrow that i barely Fit in. How can they charge more than double the fare without even courtains and sane lousy tight baby-seats. It was shameful and i felt fooled and scammed!!"
Plussat: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Miinukset: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Miinukset: "I booked a flight from Lisbon to JFK with a stopover in Madrid. Instead of going to JFK, my flight landed in Boston. There was no AirEuropa representative in Boston. The state police told all of the passengers that we were considered stranded and that we had to figure it out ourselves and then seek reimbursement from AirEuropa. I had to take a greyhound bus in the middle of the night to get to NYC. It's as terrible as it sounds. I am filing a complaint with AirEuropa"
Plussat: "The crew, the food the entertainment"
Plussat: "The airplane clean conform"
Miinukset: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"
Miinukset: "Los asientos centrales son algo incomodos para un vuelo tan largo"
Plussat: "Plane left on time. The food was good."
Miinukset: "No complaints besides the seat cushions are so old they are hard as rocks now. No more padding in them."
Plussat: "In my opinion this to me was the best customer service experience ever on an aircraft. Crew was polite and attentive. Offered food and drinks which most airlines don't do anymore. A+!!"
Miinukset: "Leg room was a bit tight for a 6hr flight"
Miinukset: "You need to pay to the headphones"
Miinukset: "Advance check-in did not work -- tried 3 times. Entered all the info, pressed enter and nothing happened."
Miinukset: "The boarding was slow and it was hot in this flight."
Plussat: "The plane was on time, but the boarding process was chaotic. The flight attendants were nice."
Miinukset: "The seats were so small. I am 5'2" and had no leg room. I don't know how anyone who is taller fits. The food was really poor and my entertainment system did not work. Also, the gate was not posted on the board until right before the flight boarded and the boarding process was chaotic at best."
Miinukset: "Too cold and unfriendly services"
Plussat: "Smooth, quiet overnight flight with few interruptions."
Miinukset: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Plussat: "The view"
Miinukset: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Plussat: "As below. Thank you Air Europa"
Miinukset: "The crew was awesome! The flight attendants were attentive to our needs; even reassuring us to not worry about the turbulence (which was A LOT). The captains explained the turbulence BEFORE it happened. Hence, making us feel safe. The flights were on time. The MOVIES selection were excellent. Do BRING YOUR OWN EAR BUDS. The only negatives are: the Madrid airport food was HORRIBLE; WOULD LIKE MORE ROOM in between the following row."
Miinukset: "Wery heavy communication, 99% workers in airport don't speak English . Same in Madrid and Barcelona. In Madrid from one terminal to another 25-30min walked distance."
Plussat: "Crew members were very friendly."
Miinukset: "No free entertainment. Seats are too tight on economy."
Plussat: "Great value for the money, pleasant crew, good food, and comfortable seating."
Miinukset: "In flight entertainment limited to a few small TVs in the center."
Plussat: "The flight was very affordable and AE offered direct flights both ways (from Miami/Madrid & Madrid/NY)"
Miinukset: "The food wasn't great. And the flight attendance could've been more outgoing and friendly."
Miinukset: "no service was given not even drinks"
Miinukset: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"
Miinukset: "- you need to pay for everething !!!!"
Miinukset: "My flight was delayed"
Miinukset: "My flight was delayed 4 hours and I've missed very important meeting and event I had to attend to In NYC!"
Miinukset: "Horrible airline, 1 hour waitinf transit passangers, 2 hours delay in arrival.Like a cattle transportation, maybe better, due to the delays speaker anouncements. Do the cattle transportation driver make anouncemrnts to the cows?. Air Europa coul save to make it because nobody listen to your clims or questions related to it. Where is the compensation?."
Miinukset: "Very cramped plane, weren't given breakfast or drinks. I just suggest never flying Air Europa. Terrible airline."
Plussat: "I mean with no checked bags there's not much to screw up. Plane was on time and staff professional."
Miinukset: "No problems"
Plussat: "Nice brand new B787"
Miinukset: "Temperature ones the plane on the entire flight was really hot. Not comfortable at all. :/ disappointed"
Miinukset: "The seating space was horrible. I have used this airline before and everything was good, but this experience was not comfortable. I could barely move in my seat. The rest was good but can work on the space issue."
Plussat: "Boarding system! It seemed to go smoothly."
Miinukset: "Nothing comes to mind"
Plussat: "Plane on time. Clean. Crew very friendly."
Miinukset: "Airport very hard to figure out but that is not Air Europa's fault."
Plussat: "Friendly Crew Accommodations Food Entertainment Overall comfort"
Miinukset: "45 minute delay in boarding A little hard to understand their announcements over the PA"