Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"
Plussat: "Klm's consistantly high standards in everything they do."
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "The seat was a little uncomfortable but the crew were amazing."
Plussat: "The crew"
Miinukset: "Seat comfort"
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Miinukset: "old screens and entertainment system leg room to small"
Miinukset: "Our lougage did not arrive"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Good service onboard, good food. On time."
Miinukset: "The streaming service didn’t work"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "The flight attendants could not do enough for you."
Miinukset: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Plussat: "was very quick"
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Miinukset: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Good cabin crew, Wi-Fi availability al through my trip.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Plussat: "Easy boarding, entertainment"
Miinukset: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Miinukset: "We had a short delay"
Miinukset: "Really hard to get boarding passes online"
Miinukset: "More water provided during the flight. Also, the second meal was not very good."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "The crew was friendly and always came around with water."
Miinukset: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Miinukset: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "Flight was on time."
Miinukset: "Food could have been much better in comparison with other airlines."
Miinukset: "Arrived 5 hours late"
Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"
Miinukset: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Miinukset: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "The service"
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "It was Amazing staff helpfull and fresh.. love it"
Miinukset: "Flight of almost 3 hours was not entreteiment at all just magazines."
Plussat: "Good service at gate and on board"
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Miinukset: "My baggage was broken"
Miinukset: "It was delayed"
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Plussat: "I like service of AF"
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "It was a fine flight"
Miinukset: "no specific feedback"
Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Plussat: "Nice comfortable plane and excellent crew"
Miinukset: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."
Plussat: "Not much to say here. It was a short flight, and it went smoothly."
Miinukset: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Plussat: "All was super!"
Miinukset: "All was great!"
Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Plussat: "We made it safely to our destination."
Miinukset: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Miinukset: "Sēdvieta neērta un nepiemērota gulēšanai."
Miinukset: "Nothing in time"
Miinukset: "One Toilet for a full plane with 150 passengers...."
Plussat: "The airplane was brand new. The crew was very friendly"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "Small compliment from Air France was lovely and unexpected"
Plussat: "Simple no frills airline"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Crew were efficient and friendly."
Miinukset: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plussat: "Absolutely nothing"
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "Short flight"
Miinukset: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "They waited for transit passengers Were helpful"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "Flight was short and sweet, no problems to report."
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "SEVERELY DELAYED"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Miinukset: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Miinukset: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Miinukset: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Plussat: "Very efficient, quick"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Boarding tool a lot of time. We departed late"
Miinukset: "Uncomfortable, cramped."
Miinukset: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."
Miinukset: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"
Miinukset: "Just a bad flught"
Crew was good- helpful and. Ice. It was smooth all. Even when asking for people to check bags or place under the seats… the nice way to do it.
Fast, good loads in and out, totally worth of price.
Miinukset: "Customer service on boarding, which is now necesary related to rates"
Miinukset: "The flight was 2 hours late, boarding incredibly unorganized, and instructions from the flight crew were not understandable"
Miinukset: "Loud men in lifeguard uniforms were allowed to blow whistles, yell, run around, and make everyone miserable by attendants. When I commented she said ,"oh well, that's the kind of flight it is,". junior high school lunchroom Nightmare!!"
Miinukset: "While the crew was not rude, they did not have the cheer and hospitality most come to expect when flying with any airliner."
Miinukset: "I saw how they through my bag and the broke my perfume"
Miinukset: "Drunk and loud people on the flight."
Miinukset: "was stuck on the plane for 3 hours prior to departing. It was incredibly hot and uncomfortable."
Plussat: "Smooth boarding Friendly staff"
Miinukset: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Miinukset: "You have to pay to check-in at the airport. And they make you go to another line to check in again. Also when I weighed my luggage it was 13-kilos which means I could have it as a carryon. But at the gate they made me pay another 50 euros for my luggage"
Plussat: "Nice crew"
Miinukset: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Miinukset: "The plane arrived 12 minutes after we were supposed to have left. While a delayed flight isn't uncommon these days, there's usually at least an attempt at communicating that to the passengers. No such luck this time - we were all simply waiting and wondering."
Miinukset: "I couldn’t get the flight because I couldn’t find a good services from their representatives in airport. I went to 4 desks with no helpful. So, I change this airline to Easyjet. I’ll never use Ryanair."
Miinukset: "Did not receive email on Having to print tickets beforehans and had to pay in insane fee plus another fee for 1kg overage on my luggage. By far the worst airline!"
Plussat: "two days before a bank holiday to Ibiza, this was significantly cheaper than other airlines. Departed on time"
Miinukset: "Waiting for check in look about 50 minutes. When I got to the front I was 1kg over the allowed 20kg and had to leave to pay £11 at another counter and come back to check in. Note the allowance on other airlines are 23kg. Security screened my hand luggage twice. The reason was that the chargers for the camera, laptop, phone, etc was 'too dense in the bag' and had to be done seperately. This took about 25minutes. I am glad I arrived at the airport two hours before take off because by the time I checked in and passed security, there was just enough time to buy food and walk to the boarding gate. The flight itself was noisy. People played music and danced in the aisle, the cabin crew just left it and did not serve the middle of the plane. But the party goers brought their own drink on board and kept going."
Plussat: "All boarded easily and managed to take off a little early from PIK which also meant landed early in IBZ. No probs on the flight."
Miinukset: "Had to dust off seats of spilled Pringles from previous flight. And floor was covered and hadn’t been hoovered or even a dustpan. No biggie but wasn’t as clean as it could have been."
Miinukset: "I booked a flight using Kayak and did not receive a confirmation email with boarding pass. When I arrived to the airport they said that because I didn't have a boarding pass they need to print it and charged me 50 euro. I felt that this was a scam for Ryanair to make money off their customers. They said it was Kayak's fault that I did not receive a confirmation email. Then after my flight left, an email came. I want a refund of 50 euro."
Miinukset: "Crew was rude. They look loke their are not happy with their jobs... is that the case they shouldn’t be working with people, customer service skills is the number one requirement to have a successful business."
Plussat: "not much"
Miinukset: "No room, knees hitting chair in front of you I'm 5'5". We had to pay $100 euros to get our boarding passes. This is a sham and no doubt they rake in tens of thousands by screwing people in this way. I'd fly another airline."
Plussat: "Crew were tactful but effective in dealing with stags and hens on board"
Miinukset: "Noise level due to boisterous passengers Not Ryanair's fault Absurdly high cost of checked luggage"
Plussat: "worst flight i've ever been on. how do you just cancel a flight"
Plussat: "Good costumer service, clean and comfortable airplane."
Miinukset: "The flight was late, did not leave at the scheduled time."
Plussat: "The price is very reasonable"
Miinukset: "You have to be very careful with this airline. Although the price is really inexpensive, if you do NOT follow any of their rules to the letter they charge exorbitant fees that could double your price. Also, the boarding on the tarmac and waiting fior a long time in the sun was miserable. They are constantly trying to sell you things during the flight which is annoying. And not being able to sit together unless you pay more is just plain rude. The many steps up and down to get to the plane with hand carry is hard. I kept thinking if anyone tripped or fell there could be many people badly injured."
Plussat: "Nothing to brag about really"
Miinukset: "The plane was 30 mins late setting off. Food as an extra was terrible. And the seats are narrow and uncomfortable."
Miinukset: "There a bunch of cunts can't even seat you with the person you book the same flight with bs!"
Miinukset: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Plussat: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Plussat: "The priority boarding"
Miinukset: "The plane was hot and small"
Miinukset: "My daughter had to pay $20 dollars to bring her boarding pass and then thy told her the card was declined. I called credit company at 1 am my time in Hong Kong and they said card was never submitted so could not have been declined. This caused us time, worry and money for long distance phone calls."
Plussat: "Chose Priority Boarding. It was easy getting on and off. I was a little worried about my over rstuffed carryons but wasn't hassled. Just had to rearrange some stuff to fit in overhead."
Miinukset: "Flight was late but not Ryanair's fault. BCN was stacking up flights due to crowding"
Miinukset: "A lot of turbulence and late boarding."
Plussat: "Boarding was good. Left & arrived on time. Crew very efficient in spite of the problems encountered with passengers."
Miinukset: "The flight was not so much Ryanair as Liverpoolair. There were hen & possibly stag parties on board who had obviously had a lot to drink , were very noisy including when the safety procedures were being announced & the crew had to constantly deal with passengers who would not obey instructions."
Plussat: "The seats were very comfortable"
Miinukset: "I wish the air conditioning worked"
Miinukset: "Website is very hard to navigate and impossible to get a hold of anyone for assistance"
Plussat: "I appreciate them boarding the back of the plane first, logistically makes sense"
Miinukset: "They try to nickel and dime you for everything so be sure to read the fine print first. 50 euro for checking on at the airport, 50 if they force you to check your carry on bag at the gate."
Plussat: "The staff was nice!"
Miinukset: "The price for the flight is affordable but if you don't read the fine print on luggage you end up paying almost $200. Therefore the whole flight ends up costing you standard price and you're not saving. Nothing is complementary on the flight. You get to pay for your own cup of coffee."
Plussat: "My flight was about and hour and half delayed. Stood in line for almost 1 hour. It was awful."
Miinukset: "Poor communication"
Plussat: "The crew was friendly and helpful. I like that food was offered, even though I was on a fairly brief flight."
Miinukset: "Many passengers had to check carry-on luggage just before boarding because there was not enough space. Also, the space inside the plane is the smallest I have seen. Getting in and out of your seat during the flight is very difficult and awkward,"
Plussat: "Ryanair has the no nonsense way of doing things and I noticed for example the lack of the seat pockets in front that usually hold magazines.. and passengers rubbish... I recon whats not there doesn't have to be inspected preflight. I love these things. The app works just fine for boarding. Loved the priority boarding too. I'm always happy to get on a 737. And tired of seeing companies get the airbusses."
Miinukset: "On the return a 45 odd minutes delay, caused by? The weather maybe? I had to guess but... Not really a big deal tho.. oh and 2 gate changes... gate 10 to 15 and then 10 again... again not something isn't out of the ordinary when you fly any airline out of a busy airport... security que took ages too ;)"
Plussat: "The flight boarded over 30 min late, then there was the fact the the airport police had to come talk to one of the passengers so we ended up leaving an hour late. I fell asleep for most of the flight. But woke up with the super harsh landing."
Miinukset: "At least a water bottle should be given to passengers free of cost"
Miinukset: "You have to pay for absolutely everything on this airline, so beware when you book it! You'd be better booking another airline and paying a few more dollars for basic amenities. Checking in on RyanAir is an absolute nightmare!"
Plussat: "Good price for the ticket and on time departure."
Miinukset: "It seemed a bit bare bones in terms of fit out, comfort and staffing levels were minimal. That said, at that price who cares."
Miinukset: "there were multiple hidden charges 100 dollars worth"
Plussat: "Just the affordability of the fare"
Miinukset: "The crew seemed to be in a crush. They weren't pleasant at all. No food was offered and the snacks sold was triple the regular price. The inside of the plane looks like it's about to fall down any moment."
Plussat: "I had to pay 45€ just because I didn't check in online 2 hrs before the flight"
Miinukset: "All service"