Flying on time would have been a great idea, also worst communication ever.
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
Plussat: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Miinukset: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Miinukset: "4 hours late - no communication Rude flight attendants"
Plussat: "On time"
Miinukset: "Food abd more comfort flight"
Plussat: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Plussat: "The price"
Miinukset: "Screens or just at least free water or drink"
Plussat: "Good value/price ratio."
Miinukset: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Plussat: "I may never travel with this airline"
Miinukset: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Miinukset: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Plussat: "I arrived alive!"
Miinukset: "Service was poor, plane was hot, not my best flight experience by far"
Plussat: "The flight was on time."
Miinukset: "Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers."
Miinukset: "1 hour delay nearly cost me my connection no assistance provided"
Plussat: "timing of arrival"
Miinukset: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Miinukset: "The company could have alerted of the 25€ you have to pay for stepping out of the airport."
Miinukset: "Wait time, customer service"
Plussat: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Miinukset: "Landing was very rocky"
Miinukset: "Pegasus cannot fly without a dalay of at least 1 hour !!!"
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Plussat: "Nothing , It was veri terrible"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Miinukset: "Space for the leg"
Plussat: "Not much"
Miinukset: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Plussat: "Friendly crew."
Miinukset: "Not being able to check-in online."
Miinukset: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Plussat: "Did not like anything about it,"
Miinukset: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Miinukset: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Plussat: "As long as they are reverting a cheap ticket then the service is good"
Plussat: "The preorder food is good."
Miinukset: "The flight was delayed by 45 minutes."
Plussat: "Reasonable drink choices"
Miinukset: "Where is ayran?!"
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Miinukset: "At check in staff did not know that I had 20 kg baggage allowance"
Plussat: "Good price, times of flights worked for what I wanted"
Miinukset: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Miinukset: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Plussat: "Roomy, comfortable seating. Clean and modern."
Miinukset: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Miinukset: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Plussat: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Plussat: "smile of 1 crow chair not bad"
Miinukset: "timing check in boarding landing I had 2 flights and both we boarded late and arrived late of course. I will never use this air lines again in my life"