Halvat lennot Lerwick

Plussat: "quick entry - but it was not a full flight!"

Plussat: "The crew saw I was travelling with my young son; baby and elderly parents. We were placed at the front of the crew and were kind enough to allow me to board first."
Miinukset: "Most passengers had to put cabin bags into the hold. These were taken at the gate, it would have been nicer to have had this notified by text or when checking in so the bags could have been left at the check in desk."

Plussat: "Great Friendly Cabin Crew"
Miinukset: "Entertainment System Poor choice of films - Bad Sound System"

Plussat: "Courteous crew, nice leg room, entertainment system worked, periodical food/drink."
Miinukset: "I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal."

Plussat: "Club Europe- excellent attentive crew, excellent food!"
Miinukset: "Nothing! They were the best!"

Plussat: "British airways, does what it says on the tin."
Miinukset: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Miinukset: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"

Miinukset: "Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Plussat: "Staff were professional and courteous"
Miinukset: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Plussat: "Seat confort"
Miinukset: "2 hours delayed, even tea has to be paid"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "N/A"
Miinukset: "The flight was delayed too much for the connecting flight to Leeds. Detour to Vienna - Amsterdam - Leeds. I had to run to catch the Amsterdam flight - not easy for 72 yrs old with newish hip! Now 2hrs at Schippol and may get home by midnight."

Miinukset: "British Airways neither a budget airline nor a lux airline. Doesn’t know what it is."

Miinukset: "Unnecessary delay"

Plussat: "That the flight was on time."
Miinukset: "not applicable."

Plussat: "BAc- great brand and very professional."
Miinukset: "Nothing for me"

Plussat: "Arriving before the schedule"

Miinukset: "ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good"

Plussat: "That we landed safe, there was a good choice of movies."
Miinukset: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."

Plussat: "Fast boarding with group number priority"
Miinukset: "No complementary rescteshments. You had to pay and only pay by card."

Plussat: "Everything went like clockwork. Great service and flight."
Miinukset: "Nothing to dislike."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Smooth journey once we took off."
Miinukset: "Plane delayed by one and a half hours due to a bit of rain!"

Miinukset: "4 hours delayed.. Uncomfortable seats .. unclear screens"

Plussat: "The crew were very nice. Liked the food."
Miinukset: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."

Plussat: "Speedy boarding process, very polite staff, good food."
Miinukset: "Very small serving of drinks, not a lot of entertainment on offer."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."

Miinukset: "Entertainment system is very old and the flight is also very old."

Plussat: "Customer service in London extremely helpful"
Miinukset: "Left our bags in London"

Plussat: "Entertainment and food"
Miinukset: "Boarding was slow, and disorganized."

Plussat: "Excellent, courteous crew. Flight punctual."

Plussat: "On time , efficient process. Courteous counter staff."
Miinukset: "Only H2O. Nicole and dime on everything else."

Plussat: "It was efficient and on time"
Miinukset: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"

Plussat: "Disembarking"
Miinukset: "Late"

Plussat: "Crew are helpful, attentive and friendly."
Miinukset: "Seats in Business Class are just okay, not great, but are completely doable for short flights."

Plussat: "The cabin crew were very nice, pilot announcements clearly audible"
Miinukset: "Check-in/bag drop area at Berlin TXL is poorly organized. Need an attendant to help with line management. No free snack on board — not even a peanut or a pretzel! Purchase only."

Plussat: "The food and the services. The plane looks new and clean. Many new release movies."
Miinukset: "seat space is too small and not comfort."

Plussat: "Hospitality from Crew members. Food."
Miinukset: "24 hrs delay for boarding this flight. No wheel chair provided though I booked."

Miinukset: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"

Plussat: "Helpful and courteous crew"
Miinukset: "N/a"

Plussat: "On time"
Miinukset: "Group of men walked about and talked to each other rather than sitting in their seats."

Plussat: "Great crew with Laura, Luke and the team in Club World."
Miinukset: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."

Plussat: "Comfortable wear in business cabin"
Miinukset: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"

Plussat: "On time, friendly crew"

Plussat: "Ontime, no nonsense flight"
Miinukset: "Sadly disappointed that drinks (even soda) are no longer free!"

Miinukset: "Food quality was mediocre, choices limited"

Plussat: "Nothing."
Miinukset: "Everything. Overpriced"