Halvat lennot Osaka Itami

Plussat: The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!

Miinukset: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Plussat: Organized process and controls.

Miinukset: The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.

Miinukset: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Plussat: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Miinukset: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Plussat: Typical JAL, nearly everything was fantastic.

Miinukset: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Plussat: It was great...

Miinukset: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Plussat: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Miinukset: Many movies were old

Plussat: Early departure and early arrival. Everyone was very friendly.

Miinukset: We had to wait for staff to come and check in baggage.

Plussat: Premium class is good value on the A380 but not quite to par on the older 777s

Miinukset: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Plussat: They change my seat from middle to window, but that’s all.

Miinukset: Flight delayed. Food was salty and cafeteria like.

Plussat: Crew was amazing, food was great.

Miinukset: None

Miinukset: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Plussat: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Miinukset: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Plussat: Seat super comfy

Miinukset: All okay

Plussat: Crew was very polite. Great food and service.

Plussat: I like the spirit of Christmas in some of the staff.

Miinukset: Board people by section instead of a madsive line.

Plussat: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Miinukset: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Plussat: The crew and food was amazing, with ample entertainment selections.

Miinukset: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Plussat: Amazing service. Incredible comfort.

Miinukset: Nothing

Plussat: The crew provide good service but personally i did not like the food that could be lot better.

Plussat: Boarding was smooth.

Miinukset: The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways

Plussat: Crew was good

Miinukset: Tvs don’t work. Uncomfortable seats

Plussat: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.

Miinukset: Communication

Plussat: Flight went well and was on time. 2nd best experience for economy seat.

Plussat: Crew took great care of us

Miinukset: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Plussat: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Miinukset: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Plussat: Professional and friendly crew. Food was excellent

Plussat: Crew was professional and friendly

Miinukset: Continuous improvement

Plussat: Very friendly and accommodating crew.

Plussat: 33" seats

Miinukset: nothing

Miinukset: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Plussat: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Miinukset: On line check-in/seat selection was a disaster

Plussat: The flight was on time and landed early

Miinukset: The bags could have come out earlier and the food could be better

Miinukset: Delayed