I loved everything perfect perfect . I will do again next time soon
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
Very kind, helpful and polite.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
Crew had been helpful all the time
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Plussat: "Seat super comfy"
Miinukset: "All okay"
Plussat: "The seat was very spacious"
Miinukset: "More space to put things"
Miinukset: "Nothing. This company deserves its reputation for excellence."
Plussat: "We were seated together as a family even though we were not able to reserved any seat"
Miinukset: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Plussat: "the selection of beverages and the crew are very friendly and helpful"
Miinukset: "Selection of entertainment"
Miinukset: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Plussat: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Miinukset: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Plussat: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Plussat: "Good efficiency for boarding an good in air entertainment"
Miinukset: "Delayed for an hour while already boarded"
Plussat: "Sky Time drink was interesting. Flight was on time."
Miinukset: "More leg room. Better information on what is included as far as meals / drinks."
Plussat: "The flight crew"
Miinukset: "More space"
Plussat: "Sturdest were very kind"
Miinukset: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Plussat: "Very family friendly. Good entertainment system."
Miinukset: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Plussat: "I would recommend to everyone JAL"
Plussat: "Customer service was on point . Thanks Again !"
Plussat: "Very friendly and accommodating staff on JAL every trip"
Plussat: "Everything was great except for how warm it was. It may be seasonal?"
Miinukset: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Plussat: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Plussat: "Quick local Flight. Left and arrived on time."
Plussat: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Miinukset: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Miinukset: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Plussat: "Each seat had their own screens, and there was a small footrest available for each seat."
Miinukset: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Plussat: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Plussat: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Miinukset: "They every bad customer service, I never seen before"
Plussat: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Miinukset: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Plussat: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Plussat: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Plussat: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Miinukset: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Miinukset: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Plussat: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Miinukset: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Plussat: "The crew were all exceptionally pleasant, helpful."
Miinukset: "I didn't care at all for the food."
Plussat: "Overall flight was comfortable and staff was friendly."
Miinukset: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Plussat: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Miinukset: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
Plussat: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Miinukset: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Miinukset: "Free Wi-Fi would be nice"
Plussat: "Boarding is efficient. Crew helpful and willing to please."
Miinukset: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Plussat: "Amazing service"
Plussat: "Shortest travel time to Japan"
Miinukset: "OLD PLANES Touchscreens won't 50% of the time"