Halvat lennot Soul

Plussat: "Very friendly and accommodating crew."

Miinukset: "Flight delays are always disappointing."

Plussat: "The seat was very spacious"
Miinukset: "More space to put things"

Plussat: "The crew was super friendly."

Plussat: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Miinukset: "N/A"

Miinukset: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."

Plussat: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."

Plussat: "The flight crew"
Miinukset: "More space"

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Plussat: "i cancelled my flight and still have not got my money returned"
Miinukset: "I dont have my return but you take it right away"

Plussat: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Miinukset: "None"

Plussat: "Space between the seats."
Miinukset: "Color of the seats."

Plussat: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."

Miinukset: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."

Plussat: "Great airline, roomy seats and they don't nickle and dime you like other airlines."

Plussat: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."

Plussat: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."

Plussat: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Miinukset: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."

Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Miinukset: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."

Plussat: "service was excellent. Seating was OK in spite of it being economy."
Miinukset: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."

Miinukset: "Plane was very hot"

Plussat: "Great meal compared to other local airlines. Comfortable."

Miinukset: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Plussat: "Nothing at all"
Miinukset: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Plussat: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Miinukset: "I did not like that we could not book our seats until 72h before departure."

Plussat: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Miinukset: "flight delays"

Plussat: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Miinukset: "The horrible JET LAG I have now lol."

Plussat: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."

Plussat: "service is great!"
Miinukset: "nothing"

Plussat: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Miinukset: "nothing"

Plussat: "The seats were very comfortable, the staff were friendly"
Miinukset: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"

Plussat: "Food was quite good."
Miinukset: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."

Plussat: "If I needed anything, they were on top of it. The food was very good for airplane food."
Miinukset: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."

Plussat: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Miinukset: "Nothing- I'd fly with them anytime."

Plussat: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"

Plussat: "They provide us slipper for in flight comfort"
Miinukset: "Old aircraft"

Plussat: "nothing"
Miinukset: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."

Plussat: "I loved the crew, for the most part the food, and the large screen to."
Miinukset: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."

Plussat: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."

Plussat: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Plussat: "Customer service was awesome and the food was good"

Plussat: "Service & Food"

Miinukset: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."

Plussat: "Very nice flight attendants. Good meals"

Plussat: "Plenty of legroom and nice updated interior."
Miinukset: "No complaints this time."

Plussat: "The service was amazing even for an economy class. Everyone was respectful and friendly. It was a pleasant experience and will fly JAL again."

Plussat: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."

Plussat: "Thanks for the sparkling wine"

Plussat: "The staff was so exeptional. Always there to assist mg needs. They are the true definition of guest service. Love there smile so genuine."
Miinukset: "Long lay overs. 15hours layover at narita tokyo then I wasn't able to catch my flight going to PHL due to 1hour lay over at Chicago O'Hare."