Etsi halvat lennot välille Taipei Sung Shan - Helsinki

Plussat: yes crew were amazing

Miinukset: ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check

Plussat: Nothing

Miinukset: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Plussat: The crew was nice

Miinukset: My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined

Plussat: Nothing

Miinukset: Had to process in and out of immigration then back into airport No transit area

Miinukset: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Plussat: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Miinukset: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Plussat: No real problems

Miinukset: Nothing significant

Plussat: The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport.

Miinukset: Helpful, courteous, and well-informed Xiamen representatives.

Plussat: Nice flight; very comfortable

Miinukset: Short flight; so no in-flight entertainment (no problem though)

Miinukset: got severe food poisoning from the airline food.

Plussat: Upgraded to business class for free and service was amazing.

Plussat: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine

Miinukset: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!

Miinukset: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Plussat: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Miinukset: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Plussat: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Miinukset: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Miinukset: The flights got delayed. One of the flights got delayed without a notice in advance.

Plussat: Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine

Miinukset: IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!

Miinukset: got severe food poisoning from the airline food.

Plussat: Nothing

Miinukset: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Plussat: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.

Miinukset: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection

Plussat: Nothing

Miinukset: Late

Plussat: crew is ok though not much speaking english

Miinukset: no other comment

Miinukset: Too many security points

Plussat: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Miinukset: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Plussat: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.

Miinukset: There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient.

Plussat: Staff

Miinukset: Better movies , better vegan food

Plussat: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.

Miinukset: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.

Miinukset: The crew should speak better English. They polite and helpful but clear English is a plus value

Plussat: Crew was friendly

Miinukset: To many transfers

Plussat: The plane was very new. Good movies and tv shows.

Miinukset: The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while.

Plussat: great price and overall service

Plussat: Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable.

Miinukset: The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection

Plussat: The crew was great, and seat was comfy compare to other European airlines seats

Miinukset: Less salt in the food would’ve been better

Miinukset: Too many security points

Plussat: Nothing

Miinukset: Everything

Miinukset: Delayed / diverted - no communications whatsoever

Plussat: The flight was fine

Plussat: Upgraded to business class for free and service was amazing.

Miinukset: Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail.

Plussat: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Miinukset: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Miinukset: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Plussat: None

Miinukset: I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

Plussat: Staff

Miinukset: Better movies , better vegan food

Plussat: Nothing

Miinukset: Had to process in and out of immigration then back into airport No transit area