The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Most of my selected seats were changed to seats I did not want.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
Plussat: "Typical flight and all went well."
Plussat: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Miinukset: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Plussat: "The crews were very kind and helpful."
Plussat: "Lots of Leg room"
Plussat: "No... no... no...."
Plussat: "Spacious leg room."
Miinukset: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Plussat: "Everything ! Makes me what to travel to Japan more."
Miinukset: "I loved it"
Plussat: "Easily upgrade to premium economy class"
Miinukset: "Some staff lack of basic english"
Plussat: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Miinukset: "in-flight Wifi is not working"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Miinukset: "very poor communication of information"
Plussat: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Plussat: "Flight time was not bad, not too long"
Miinukset: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Plussat: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Plussat: "The crew was friendly, and the view from the window was stunning."
Miinukset: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Plussat: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Plussat: "Great crew, good food selection."
Miinukset: "Everything was good"
Plussat: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Miinukset: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Plussat: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Miinukset: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Plussat: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Miinukset: "The movies were not the first run ones."
Plussat: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Plussat: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Plussat: "Sakura lounge was excellent."
Miinukset: "The entertainment system was bit unsteady."
Plussat: "Superior service in a great and spacious plane."
Miinukset: "Seats are a bit flat and shallow, besides that it was awesome!"
Plussat: "All was efficient but no standout"
Miinukset: "Nothing was bad enough to mention this column"
Plussat: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Plussat: "service is great!"
Plussat: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Miinukset: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Miinukset: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Plussat: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Miinukset: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Plussat: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Miinukset: "Can't think of anything, really."
Plussat: "Enjoyed the greeting, politeness and food"
Miinukset: "More English speaking would be preferred"
Miinukset: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Plussat: "food was great flight attendants are courteous and reliable"
Plussat: "The service was excellent and the food was awesome as always!"
Plussat: "Attendants were very supportive. Food was very good."
Miinukset: "Restroom smelled bad"
Plussat: "The service was excellent and the seats were really comfortable"
Miinukset: "The food choice was a bit poor"
Plussat: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Plussat: "Very spacious and comfortable, modern plane"
Miinukset: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Plussat: "Excellent service--excellent food (ice cream included in coach)."
Miinukset: "Loved everything."
Plussat: "Laboratory was very clean and spacious. The entertainment on the back of every head rest was the best I've seen. Big screen, with lots of movie/show options, music, and games. Chairs were very spacious and comfortable."