Etsi halvat lennot reitille Helsingistä $[11592-Torontoon

Miinukset: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Miinukset: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."

Plussat: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Miinukset: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."

Miinukset: "Broke my bagage"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Miinukset: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"

Plussat: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"

Plussat: "Food quality was good, and movies had a great selection. Boarding went quickly."
Miinukset: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."

Miinukset: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."

Miinukset: "Never made it"

Miinukset: "food could have been better especially "breakfast"."

Plussat: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Miinukset: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."

Miinukset: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."

Plussat: "boarding area was bit confusing"

Plussat: "New planes, friendly staff, decent space even for economy, great food"

Plussat: "Nothing!"

Miinukset: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Plussat: "The food was great and the crew was respectful and helpful."
Miinukset: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."

Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Miinukset: "Nothing"

Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."

Plussat: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Miinukset: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."

Plussat: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."

Plussat: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Miinukset: "economy: The chairs were ok but I've had better ones."

Plussat: "Nothing"
Miinukset: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."

Plussat: "Entertainment system, food. Crew was great."
Miinukset: "Delayed boarding and artival to YYZ"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Miinukset: "It took too long to drop by luggage. Some of the crew wasn't friendly."

Plussat: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Miinukset: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."

Plussat: "Friendly crew"

Plussat: "Staff were fantastic!"
Miinukset: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."

Miinukset: "Not enough leg room I am 6ft 3 tall"

Miinukset: "Gate distances were too far away and passport control in Munich is not organized"

Plussat: "my favorite airline"

Plussat: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Miinukset: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."

Plussat: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Miinukset: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."

Plussat: "Everything!"
Miinukset: "Nothing!"

Plussat: "That there was a flight from Toronto to Minneapolis."
Miinukset: "It was really cramped and small. The gate was far away from everything and cold."

Miinukset: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Miinukset: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."

Plussat: "Nothing horrible experience"
Miinukset: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Miinukset: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"

Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Miinukset: "I not get to go my flight, I couldn't get reimbursement"

Plussat: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Plussat: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Miinukset: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."

Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Plussat: "Staff were friendly and seats in business were super comfortable."

Miinukset: "There was no entertainment available."

Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."

Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."

Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Miinukset: "Arrived 5 hours late"

Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Miinukset: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Plussat: "Liked the transfer"

Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."

Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Plussat: "Food, service, comfort"

Plussat: "Everything!"

Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"

Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Plussat: "the food"
Miinukset: "no room for legs"

Plussat: "On time departure and arrival"

Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Miinukset: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."

Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."

Plussat: "Crew nice"
Miinukset: "Flying in general in uncomfortable. The is nothing complimentary from the airline expect a very small cup of fluid."

Plussat: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Miinukset: "Schedule seems to mean there is always a shortage of time to make connections."

Plussat: "Canadian Airlines and Airports could learn from the business model of IslandAir."

Miinukset: "Taking off & landing"

Plussat: "Early arrival"
Miinukset: "Long walk in Toronto airport to leave"

Plussat: "No wait time"
Miinukset: "More space"

Plussat: "the time went really fast"
Miinukset: "somewhere on the itinerary clearly that food is not included in the ticket"

Plussat: "Great entertainment options on the plane, very clean plane"
Miinukset: "It was much too hot on the plane."

Plussat: "Same as other comment"
Miinukset: "Same as other comment"

Plussat: "Everything."
Miinukset: "Nothing"

Plussat: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Miinukset: "Slow, delayed boarding, with bus to the plane and stair walk up."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."

Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."

Plussat: "The plane and crew are great!"
Miinukset: "A bit disorganized with boarding is my only complaint."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "cleanliness and attitude of the crew were aweomse"
Miinukset: "video screen should include games to pass the time"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Miinukset: "I can deal with everything else but the staff members were absolutely rude and unhelpful"

Plussat: "Pre checkin and seat selection"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Miinukset: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "Leg room and service. Entertainment system is excellent!"
Miinukset: "I liked it all"

Miinukset: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."

Miinukset: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."

Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."

Plussat: "Comfy seats, tasty food"

Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."

Plussat: "Legroom is quite good"
Miinukset: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."

Plussat: "Being handed a bottle of water on boarding was nice, and the crew on the plane was very friendly"
Miinukset: "We knew you had to pay for meals ahead of time if you wanted them, however Iceland Air doesn't even provide snacks on their flights. This was unknown prior to the flight. Luckily we had snacks with us, but for someone who might not, that would be a long flight especially the day flight on the way back. Additionally, my luggage got left in Iceland on the way back to Toronto, and the desk agent in Toronto for Iceland Air could not have been less helpful."

Plussat: "Crew service"
Miinukset: "Flight delays"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "This flight was 100% full, so I was bumped to first class"

Plussat: "Greenland. Always get a window seat. Fantastic."
Miinukset: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."

Plussat: "Fast service onboard. so many flight attendants!!"
Miinukset: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."

Plussat: "Ain't like them at all"

Plussat: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Miinukset: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "Saga club was clean and fairly good."
Miinukset: "Inflight food was not good. Business class leg room was kind of tight"

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Plussat: "Clean plane, courteous personnel, everything on time"
Miinukset: "Getting the food back would be nice."

Miinukset: "the wifi is awful"

Plussat: "Flying portion was fine."
Miinukset: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."

Plussat: "Pilot did great job, superb smooth landing."
Miinukset: "The two male flight attendants could have been a bit more friendly."

Plussat: "comfortable plane."
Miinukset: "Kay&k was awful. Never use them again."

Plussat: "Honestly, nothing!!"
Miinukset: "Everything. This airline has disappointed me for the last time."

Plussat: "It was average."

Miinukset: "4 hour delay is unacceptable"

Miinukset: "Seats are too close"

Plussat: "Crew was nice and made sure we were all comfortable before taken off :)"
Miinukset: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"

Miinukset: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"

Plussat: "Entertainment available excellent"
Miinukset: "Seating space seems to narrow"

Plussat: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Miinukset: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."

Plussat: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Miinukset: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"

Miinukset: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."

Plussat: "Service for wheelchair was excellent with staff at checking counters"

Plussat: "We were early but couldn't get to the gate!"
Miinukset: "Same as above"

Plussat: "The flight attendant"
Miinukset: "Service was poor."

Plussat: "Price, entertainment, direct flight"
Miinukset: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."

Plussat: "Prompt on time service."
Miinukset: "N/A"

Plussat: "Seats which we selected where great"
Miinukset: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

Miinukset: "They changed my flight schedule that made me have to arrange my travel plan"

Plussat: "Nothing"
Miinukset: "Someone stole an ipad and that forced us the be delayed for 2 hours"

Plussat: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Miinukset: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."

Plussat: "British Airways got us on another flight to Dublin through Heathrow."
Miinukset: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

Plussat: "On time"
Miinukset: "Small seats"

Miinukset: "No personal TV’s and no food for purchase"

Miinukset: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"

Plussat: "Arrived early"
Miinukset: "American airlines lost my bag... Customer service in LAX is non-existent."

Plussat: "Lucked out with extra legroom seat. Seat was broken though."
Miinukset: "The whole customs process is a seemingly endless mess."

Miinukset: "The cleaniless of the flight can get better"

Plussat: "Flying AA. Excellent flight"
Miinukset: "No wifi. Pay only"

Plussat: "Besides the seating problems everything else went smoothly"
Miinukset: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

Miinukset: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."

Plussat: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Miinukset: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"

Miinukset: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"

Plussat: "Nothing special about the flight"
Miinukset: "Nanon"

Miinukset: "Too many delays"

Plussat: "the choice of movies was great. I two very well presented selections."
Miinukset: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."

Miinukset: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."

Plussat: "not much"
Miinukset: "not much"

Plussat: "Friendly , kind, crews"
Miinukset: "No good entertainment ,prefer personal t.v sreen"

Miinukset: "Old plane and the movie app kept cutting out"

Plussat: "Very quick connection"

Plussat: "They crew tried their hardest"
Miinukset: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

Plussat: "Old plane"

Plussat: "Renovated planes, modern entertainment options that were free, charging by outlets."
Miinukset: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Miinukset: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."

Plussat: "I liked the food"

Plussat: "Horrible service"
Miinukset: "Nasty people"

Plussat: "It was Okay"
Miinukset: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"

Plussat: "Crew very good nice fligth too"

Plussat: "usb Power"
Miinukset: "The seat padding needs to be improved."

Plussat: "Tap was great for the long flight"

Miinukset: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"

Plussat: "All was well from checking in to baggage claim."
Miinukset: "A delay of about 20 mins"

Plussat: "Nothing"
Miinukset: "We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide."

Plussat: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Miinukset: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"

Plussat: "The crew was generously serving me and the price was more reasonable than any other."
Miinukset: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

Miinukset: "Food was terrible especially breakfast"

Plussat: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Miinukset: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."

Plussat: "Plane newish"
Miinukset: "No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment"

Plussat: "Great flight, friendly and helpful crew."
Miinukset: "Didn’t connect to entertainment didnt"

Miinukset: "Flight was late which seems to be a standard with TAP."

Plussat: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Miinukset: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Miinukset: "Entertainment"

Plussat: "Good service, nice meal."
Miinukset: "No USB ports or movie choices. Entertainment screen very small."

Miinukset: "The 2 hour delay!"

Plussat: "Staff were pleasant"
Miinukset: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."

Plussat: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Miinukset: "Entertainment system was wonky throughout most of the seven hour flight."

Miinukset: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."

Miinukset: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Miinukset: "The food was not available for the business class passengers and we had to take it from economy."

Plussat: "service,puntuality,guidance"

Plussat: "Everything smooth!"

Plussat: "zero."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Plussat: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Miinukset: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Plussat: "The crew provides a good service"
Miinukset: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Plussat: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Miinukset: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

Plussat: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."

Plussat: "Flight was on time, crew very friendly, check in process easy"
Miinukset: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Miinukset: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Plussat: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Miinukset: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."

Plussat: "the crew"
Miinukset: "the flight hours."

Plussat: "Hot food and real utensils Good entertaining selection Very nice staff"
Miinukset: "Everything went well."

Plussat: "Everything"
Miinukset: "Some delays at the airport but service is excellent."

Plussat: "Decent staff on the plane"
Miinukset: "Could not move my seat the plane was very uncomfortable"

Plussat: "I did like the crew and food were great!"
Miinukset: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

Plussat: "It was all ok"
Miinukset: "I took 3 TAP flights while in Europe, and they were always late!"

Plussat: "The crew were iincredibly professional yet friendly Very human - at leat the flight attendant that took care of my area Enjoyed the dinner found my 11D seat to be very spacious!"

Miinukset: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."

Plussat: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Miinukset: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Plussat: "Easy check in and bag handling"
Miinukset: "N/a"

Plussat: "A short flight, on-time."
Miinukset: "Tiny seats"

Plussat: "Clean planes. Reasonably comfortable seats."
Miinukset: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."

Plussat: "The flight was fine, no issues. Plane was fine, no WIFI or entertainment. Served a small meal. For the price, excellent trip."
Miinukset: "All was good."

Plussat: "Had all the wine I could drink."
Miinukset: "The flight was too late for our connections."