I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Miinukset: "No comments"
Plussat: "Everything great!"
Plussat: "The seat that I picked."
Miinukset: "Running water in the bathroom"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "Great experience"
Plussat: "The crew, the seat and catering"
Plussat: "New plane and Q suite was excellent"
Miinukset: "The AVML selection could be better"
Plussat: "excellent service always a pleasure to fly with QATAR Airways"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Plussat: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Miinukset: "The Oryx system lackedmin recent movies ....that's the only complaint"
Plussat: "No flight No refund"
Plussat: "Wonderful Experience with Qatar airways, as always."
Miinukset: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Plussat: "Very friendly online travel booking portal. I like it"
Miinukset: "Transit time was too close with my connection"
Plussat: "The food and service was great"
Miinukset: "The bathroom could be cleaner :)"
Plussat: "Always exciting heading into Hamad intl Apt."
Miinukset: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Plussat: "food was good"
Miinukset: "all my flights were delayed"
Plussat: "Nothing, no one was helpful at all."
Miinukset: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Miinukset: "Not enough check in desks operating - very long wait"
Plussat: "The flight crew was great. They were very kind."
Miinukset: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Plussat: "It was a short flight, so no problems"
Plussat: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Miinukset: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Plussat: "Wonderful services"
Miinukset: "Nothing bad to say"
Plussat: "Quick, easy boarding and nice crew with professionalism."
Miinukset: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Plussat: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Miinukset: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Plussat: "Quick boarding, semi- spacious seats, decent snack food"
Miinukset: "Not much to dislike, but I still will NEVER fly Qatar again."
Plussat: "Everything was good ... we were on time .. no delay so .. perfect !"
Plussat: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Plussat: "The food was perfect"
Miinukset: "Chicken sandwich was not good"
Plussat: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Plussat: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Miinukset: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Miinukset: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Plussat: "Staff was very courteous overall service excellent"
Miinukset: "Seating... our seating was changed so we did not sit how we would like"
Plussat: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Plussat: "The food"
Miinukset: "My seat did not incline"
Plussat: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Miinukset: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"
Plussat: "The food was great and so was the staff. The plane was clean and spacious."
Plussat: "Crew polite and efficient."
Miinukset: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Plussat: "The business class was okay and food was good."
Miinukset: "The entertainment choice not as vast as Emirates that I always experienced"
Plussat: "Very good attentive service"
Miinukset: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"
Plussat: "The crew and food were excellent! Great pilot also."
Miinukset: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Plussat: "The service, the crew"
The flight didn’t even happen.
Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight
Plussat: "Nothing. This was the worst flight I've been on in years."
Miinukset: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."
Plussat: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Plussat: "Turkish airlines is reaaly good"
Miinukset: "thanks for all from kayak"
Plussat: "Flight was on time."
Miinukset: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Plussat: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Miinukset: "Fly another airline"
Plussat: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Miinukset: "The temperature on the flight to NY from IST was a bit too cold."
Plussat: "Television options are great."
Miinukset: "Food was unrecognizable. No leg room"
Plussat: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Miinukset: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Miinukset: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Plussat: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Plussat: "Generally better than other European airlines particularly BA and better priced"
Miinukset: "Work to do on consistency with crew"
Plussat: "The flight was comfortable and the entertainment was good."
Miinukset: "There are not diverse food choices"
Miinukset: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Plussat: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Miinukset: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Plussat: "Never got the chance to actually try it."
Miinukset: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Plussat: "The service was very good as always with Turkish."
Miinukset: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Plussat: "Overall trip was really good."
Miinukset: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Plussat: "Everything was great."
Plussat: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Miinukset: "It's a long flight. But that's unavoidable."
Plussat: "The crew was friendly"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "Entertainment selection, USB chargers"
Miinukset: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Plussat: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Miinukset: "Seats not to comfortable but can't really change that without upgrade."
Plussat: "It was all good!"
Miinukset: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Plussat: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Miinukset: "That the plane was not full and we could had better seats if we were made aware of that fact."
Miinukset: "Great service and on time all the way"
Plussat: "Great flight, crew and experience."
Miinukset: "Breakfast selection was a bit subpar"
Plussat: "Great food; plenty of room to stretch out (we flew business class)."
Miinukset: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Plussat: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Miinukset: "Food was average"
Miinukset: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Miinukset: "Seats was a lil tight , food was a lil warm not hot"
Plussat: "Flight was on time."
Miinukset: "The food was poor. No choice and the same, cut-down beef meal I had several times before. I suggest the "cook" on board be dropped and the meals improved."
Plussat: "Everything was excellent :)"
Miinukset: "Have to unload Plane Flight git exchanged without my approval"
Plussat: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Miinukset: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Miinukset: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Plussat: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Miinukset: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plussat: "Super friendly crew! Great amount of entertainment on board. Good food."
Miinukset: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Plussat: "Movie choices plentiful"
Miinukset: "Flight was delayed for almost an hour while passengers were on board the airplane."
Miinukset: "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
Plussat: "Everything was good"
SEATS WAYTO CLOSE. Zero leg room.awful experience!!
No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "I missed my flight."
Miinukset: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Plussat: "Crew was very nice"
Miinukset: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Plussat: "Good movie selection. Attentive crew."
Miinukset: "Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again."
Plussat: "Missed flights due to driver not turned up at Bellano yesterday"
Miinukset: "We have a new flights"
Plussat: "Super confortable"
Miinukset: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"
Miinukset: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Miinukset: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Plussat: "Seating was good"
Miinukset: "Got a seat in the middle - was pretty annoyed with this."
Plussat: "Nice crew comfortable seats selection of drinks were good"
Miinukset: "Better blankets too cold on the plane"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Food and boarding process"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Totally chaos and personal unprofessional and with very poor behavior."
Plussat: "Nice plane, free checked bag, and a snack,"
Miinukset: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Plussat: "I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Easy and efficient boarding. Flight attendants were very good. On time arrival."
Plussat: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Plussat: "Wi-Fi and in flight entertainment"
Miinukset: "I'm 6'3" cramped in economy"
Plussat: "Merci pour gentillesse"
Plussat: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Miinukset: "Flight was delayed but that had nothing to with the crew and the service."
Miinukset: "Flight delays"
Plussat: "The plane was very good , the hospitality was very good b"
Miinukset: "Every thing in Lufthansa was horrible"
Plussat: "On time flight with no problems"
Miinukset: "Uncomfortable seats so hard to sleep during flight"
Miinukset: "The boarding area was cramped."
Plussat: "Great service across the board! Wonderful, experienced staff!"
Miinukset: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Plussat: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Miinukset: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Plussat: "Once on board the flight was smooth and the crew were very professional."
Miinukset: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."
Plussat: "The stewards did their jobs well."
Miinukset: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Plussat: "Food was great, as was entertainment interface on tv."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Boarding staff was cooperative On time departures and arrivals"
Miinukset: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Plussat: "Bathrooms were clean, seats comfortable, staff helpful"
Miinukset: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Plussat: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Plussat: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Miinukset: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Plussat: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Miinukset: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Miinukset: "The seats are even smaller than the ones on small planes; Almost impossible to move even though i'm not a big person by any means;"
Miinukset: "not enough leg room, louder than expected engine noise"
Plussat: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Miinukset: "Video entertainment menu system was slow to work with."
Plussat: "The entertainment was good on board"
Miinukset: "The cabin crew was a bit rude"
Plussat: "Efficiency, courtesy, professionalism."
Plussat: "short, slightly delayed flight"
Miinukset: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Dreamliner was comfortable and entertainment system good
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Information on arrival time was not correct"
Miinukset: "Delay due to strike"
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Miinukset: "Flight got delayed 30 minutes"
Plussat: "Very professional"
Miinukset: "Lost luggage"
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Miinukset: "The plane was very hot"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "not really"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "Good flight, very attentive crew."
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plussat: "I slept pretty much the whole time"
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "Really friendly staff. Great service"
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Plussat: "Very friendly crew"
Miinukset: "At some point the luggage was lost. here."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "The bags where damaged from the staff"
Plussat: "They were awesome."
Plussat: "Easy airport business"
Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"
Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"
Plussat: "Quick (relatively) flight."
Miinukset: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Miinukset: "Not much. This airline hit all points of the travel experience with consistently high quality execution."
Plussat: "Timely, clean, friendly crew. Love this airline."
Plussat: "average crew. very empty plane with not many passengers. Seats seem average"
Plussat: "The boarding was quick and easy. Comfortable seats and enough room for legs."
Miinukset: "There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure. Food was ok; the second choice was not available neither for lunch or dinner."
Miinukset: "It would be ok should we not lossed our luggage(( awful!"
Plussat: "Crew only"
Miinukset: "I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them."
Plussat: "The crew made it an awesome experience! Flight was on time, even early!!"
Miinukset: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Plussat: "Customer service as usual very poor."
Miinukset: "Sometimes smile at least and pay attention to passengers."
Plussat: "Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)"
Miinukset: "Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk."
Plussat: "The flight attendant was nice and helped me to move from a passenger that had flu simptoms next to me."
Miinukset: "The meals were really bad. Tasteless and not filling."
Plussat: "Crew, and food was great"
Miinukset: "Delayed toooooo long"
Plussat: "good landing on windy day"
Miinukset: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."
Plussat: "Nothing, we were two hours delayed and my baggage was lost."
Miinukset: "2 hour delay and lost baggage"
Plussat: "The flight was on time and it was not crowded"
Plussat: "The flight was on time. The crew was friendly and helpful. The food was fine for such a short flight."
Miinukset: "Boarding process was not well-organized. Specifically, there was no announcement of the boarding starting or continuing. You just had to know when it's supposed to start and show up at the gate. Boarding is general, without any division by rows or groups, which means people in row 6 and in row 20 board at the same time, creating a long line. This slows down the boarding process and causes frustration in less patient people."
Plussat: "Snack was good and crew was friendly on this short flight"
Miinukset: "Security and check in at Moscow took a very long time."
Plussat: "Crew was nice and helpful."
Miinukset: "They sent me an email to check in online, so I did checked in one day previous to my flight but it is a waste of time because you still need to make a huge line to check in again and get the printed boarding pass."
Plussat: "Clean nice excelente seat"
Miinukset: "Very difficult airport No information"
Miinukset: "It was terrible! It was nightmare! The airport in Moscow was overcrowded and after being in a long, long lane we were told at the counter that we were 5 minutes late! Five minutes! We missed our flight and all the other connections were canceled. Perfect! Worst customer service ever! Never again will use this airline!"
Miinukset: "Late,uncomfy seats,crews were not able even to smile"
Plussat: "Crew was friendly and attentive"
Miinukset: "Meal ok; no beer or wine"
Miinukset: "Didnt’t get any of my luggage. When out of the airport with the only purse that I had, no clothes, no pajamas, and it’s the scariest feeling. Never taking Aeroflot again"
Plussat: "Friendliness and professionalism of the crew, food variety and quality,"
Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."
Plussat: "Friendly staff"
Plussat: "Great crew on board."
Miinukset: "Rude staff in Sheremetjevo Airport. Missed my flight."
Miinukset: "The entertainment shows should be on even after the landing."
Plussat: "Speed of boarding and staff"
Plussat: "Great pilots. The flight is smooth which makes me feel safe (because I’m always nervous when I fly). They are also punctual. This is my third time flying with them and the attention to the passengers is getting much better. The flight attendants are nice and helpful."
Miinukset: "What I didn’t like was that they run out of breakfast omelette. The chairs in front of me got eggs and the rest of us on the back got two small plain pancakes with a super sweet can fruits which were not that good. I really was waiting for that omelette. I got so hungry and angry to smell those eggs and sausages and being punished with those ugly pancakes."
Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."
Miinukset: "My trip was delay more than two hours"
Miinukset: "The flight was mostly older Mainland Chinese people that tend to be a bit rowdy crowd. In this case so much so that they did not allow to sleep or watch a movie comfortably. Several of them stood when landing even before the plane had slowed down. I understand that these people do not know the rules but I think is responsible fo the crew to enforce the rules. I have had the same situation flying Delta and United and in both airlines every time something like this happens the crew comes to put order. This is for comfort and security of other passengers."
Miinukset: "i dont like food"
Plussat: "Good airplane, low noise, steady flight, lots of legroom, great pilot work."
Miinukset: "Awful boarding. They got everybody onto the bus with no air conditioning and made us wait standing for 20+ minutes until the very last passenger got on the bus packed like sardines in a can. Than we rode on that bus all the way around the landing strip to the other side of the field. Seats on the plane could use a little more padding for backbone support. Crew could be a little more inviting and smile once in a while."
Plussat: "Not much"
Miinukset: "Food was terrible"
Plussat: "Fast and attentive service"
Plussat: "Crew is surprisingly awesome. Plane is small but very comfortable with enough legroom. Pilots were really good. Great landing at bad weather."
Plussat: "The service and consistency of items offered made the flight go by smoother."
Miinukset: "The boarding was time consuming and not on time."
Plussat: "Finnair was generally comfortable with good service and food provided. When we landed in NYC our flight was late and looked like we may not make our connection. An agent met us with our boarding passes printed and gave us an expedited slip that allowed us to get through the lines faster. Because of that we made it to our connecting flight."
Miinukset: "The airlines lost our luggage at the end of the flight. Because of this we had to stand in line and subsequently missed our bus home. The next one came an 90 minutes later. The luggage has been gone more than 24 hours already and still not returned."
Miinukset: "The flight was delayed."
Miinukset: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"
Plussat: "Cabin staff (Russian) tried very hard, had limited English, drinks available through our flight. In flight entertainment there were a lot of choices (13 1/2 hr flight). For LA to Spain it was the best price."
Miinukset: "Announcements from flight deck in English very hard to impossible to understand. Most passengers are Russian. There are some differences in culture and etiquette that exist and you can either deal with them or you can't. Their norm is to be willing to stand in long lines. Personal space may be less than what we are accustomed to in US. The airline staff usually have some English but are not interested in having a discussion with you, just a couple of words. Food: passable, no more. Lady sitting next to me opened up a paper then plastic wrap, placed 2 smoked fish on a stack of napkins then proceeded to dismantle it with her fingers and eat it. It was smelly and disgusting. I commented to a flight attending that I found this impolite to inflict on other passengers - nothing was done - she didn't say a word to the passenger. I don't want to rule others but when I pay money, I don't feel that I should have no say. I might do it again but the cost difference would really have to make it worthwhile."
Plussat: "Cool movies library. Though sound quality terrible."
Miinukset: "At landing we were flying in circles for an hour or so, due to the weather . so finally i missed my transit. Had to wait 5 hours."
Plussat: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Miinukset: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Miinukset: "Land steward who treated me and my partner were rude and did not do his job properly which caused us a delay and the need to return to check our handbags"
Miinukset: "the Business class seats are not in Business class standard, they are more like economy comfort, i feel like it was a rep-off: i paid for Business class but got economy in the price of Business. food was not good, service was very poor , it was not Business class service."
Plussat: "Excellent crew and food!"
Miinukset: "I liked everything in this trip with finnair"