Etsi halvat lennot: Sunwing Airlines

Plussat: Non-stop flights from YYZ to MCO and vice versa

Miinukset: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection

6am flight took off at 8:30!!

Plussat: The price

Miinukset: The carry on limits. 5kg?!?

If you have other options, entertain them.

Plussat: Staff in Antigua were friendly and helpful.

Miinukset: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.

If you have other options - entertain them.

Miinukset: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.

FLIGHT CHANGED LAST MINUTE - DIRECT TO NON DIRECT

Miinukset: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.

The fliight was late by over 8 hours

Plussat: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star

Miinukset: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.