Normal Delta flight but taking advantage of the Comfort+ upgrade that we purchased allowed not only the extra room but early boarding for major sure we had room for our carry on luggage so we wouldn’t have to check any bags - quicker through customs and no lost luggage!
The absolute worst. They discriminate against people with disabilities & service animals.
Everything was very good no complaints
They changed plans after I had checked in and had my confirmed seat. They changed my comfort seat to main cabin and even though there were 4 available comfort seats showing, I wasn’t able to pick one. When I asked at the counter if I could switch back to my comfort she said no.. bc someone else may have higher status than me which is ridiculous bc I was originally comfort. On the flight, I asked the flight attendant to switch and he said once they closed the doors he’d let me know, and he never said anything to me again. Plus we were an hour late arriving, because apparently we weren’t cleared to land and we had to circle. Not sure what’s up with Delta lately, but this was a crappy experience.
Cabin was about 10° warmer than I was comfortable with in jeans and a long sleeve t shirt.
Offer better food options . Even if for purchase
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Plussat: "Slept the whole way. Served wine."
Plussat: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Miinukset: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Miinukset: "Less legroom than other airlines but have never flown to South America before"
Plussat: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Plussat: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Miinukset: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Miinukset: "More leg room and seat width. I don’t like having other passengers pressed against me."
Plussat: "The crew. The option of movies! The plane ride."
Plussat: "great crew !"
Miinukset: "i had to go through security like 3 times but was never informed why. seats could be a little more spacious."
Plussat: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Plussat: "Friendly crew."
Miinukset: "A bit bumpy"
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "they let me drink the whole can of soda..."
Miinukset: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Miinukset: "At least one hour late"
Miinukset: "They were short 1 flight attendant, delayed us for 3 hours"
Plussat: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Plussat: "Very attractive staff in flight"
Miinukset: "Having to unpack and repack when carry on bags are checked in waiting hall"
Plussat: "The whole crew was great and very accommodating"
Plussat: "Food was unexpectedly good."
Miinukset: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Plussat: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Plussat: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Miinukset: "SHORT connection times and unspecified delay made for a stressful flight."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "The crew at the airport was very courteous and helpful."
Miinukset: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Plussat: "On time. Clean."
Miinukset: "But cold but crew did find a blanket."
Plussat: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Miinukset: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Plussat: "Friendly attitudes"
Plussat: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Plussat: "I liked the cabin interior and the inflight entertainment system."
Miinukset: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Plussat: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Plussat: "Flight on time"
Plussat: "It got me to SFO earlyish"
Miinukset: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Plussat: "Cabin crew was very polite helpful and friendly."
Miinukset: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Plussat: "Nice and attentive staff, smooth on and off."
Plussat: "I board sky priority or sooner so it always goes well."
Miinukset: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Plussat: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Plussat: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Plussat: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Plussat: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Miinukset: "Very tightly packed; minimal comfort for the flight."
Miinukset: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights but they flew anyway.
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Plussat: "The crew was very kind"
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "The crew"
Miinukset: "Seat comfort"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "I slept pretty much the whole time"
Miinukset: "Flight was cancelled."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Miinukset: "The streaming service didn’t work"
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Bit cramped for space"
Plussat: "Lovely staff, good food, great movies."
Plussat: "Very friendly crew"
Plussat: "Very friendly and helpful personnel."
Plussat: "Helpful and smiling cabin crew."
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "Eveything is well arranged"
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Miinukset: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Plussat: "Seating room, food, and service"
Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."
Plussat: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Miinukset: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Plussat: "service was great flight was on time luggage came on time"
Miinukset: "No food or even water"
Plussat: "People were very kind. The food was terrific!"
Miinukset: "The entertainment system was slow."
Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Plussat: "All went well !! On time friendly staff ."
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Plussat: "The food and service were great!"
Miinukset: "flight was canceled and I have not heard back from SAS"
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Plussat: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Miinukset: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Plussat: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Plussat: "The movies."
Miinukset: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Miinukset: "Water and beer paying"
Plussat: "Friendly and helpful staff."
Miinukset: "Narrow seats."
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Miinukset: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Plussat: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Plussat: "Everything worked well."
Miinukset: "Movie selection could be lager."
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"
Miinukset: "Not enough room to work on laptop."
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plussat: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Miinukset: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Plussat: "The flight was on time and the crew was friendly"
Miinukset: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Miinukset: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Plussat: "Free upgrade to SAS Plus, what's not to like!"
Plussat: "The Plus Seating was really good"
Miinukset: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Cabin crew was nice."
Miinukset: "Plane was old and really dirty. no televisions. I booked a premium seat, but was assigned a middle seat in economy. Not sure where the glitch took place. Cabin crew was friendly though. ALSO, SAS/United booked my connection through O'Hare, giving me about 1.5 hours to clear customs and security...I was only able to make my flight due to some nice people who let me cut lines and a lot of running through the terminal. Generally annoyed with the experience."
Plussat: "Entertainment system and choice of movies was great."
Miinukset: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Plussat: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."
Plussat: "I enjoyed my flight, the flight attendants were extremely nice and answered any questions I had. The pilots did a fantastic job getting me to my destination safely. Boarding and getting off the plane went smoothly. I will use this site again for my next flight 5 star service"
Miinukset: "I was a little disappointing as to how much it costs to upgrade your seat, seeing that there were very few people in 1st class and business class I would have liked to upgrade for a more comfortable trip, but $400-600 is way too much to pay for an already expensive trip."
Plussat: "On time departure and arrival."
Miinukset: "Entertainment system did not work."
Miinukset: "Rude Check-in staff were unhelpful when I missed my flight to Stockholm due to long TSA lines at ORD (despite checking in 3 hours prior). I was pulled from the TSA line by SAS staff only to learn I was going to be admitted on my flight. I was then scolded by SAS staff back at the check-in desk for holding up a "plane with 200 passengers", that I would have to pay $153 to rebook on a later flight (to Copenhagen) for circumstances beyond my control and treated poorly by two staff members unprofessionally."
The staff were excellent, very helpful and efficient
Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Miinukset: "We had a short delay"
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plussat: "Entire trip was easy and comfortable."
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Plussat: "The transfer times were excellent"
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "The staff..the attentions..food."
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Over all everything was great, except the bags check in"
Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Plussat: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Miinukset: "Nothing to like"
Plussat: "The staff was very nice and friendly"
Miinukset: "One hour delay without any information on embarking and another hour in the plane before departure"
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "Nice staff, very professional and helpful."
Plussat: "It was ok fligh"
Miinukset: "Food was not so good"
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Miinukset: "Wheel chairs for my ill and aged parents was not provided"
Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Miinukset: "No entertainment or usb plugsto charge."
Plussat: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Miinukset: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Plussat: "The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch."
Miinukset: "On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination."
Plussat: "Flight, once we got on one, was fine."
Miinukset: "The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to."
Miinukset: "Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge."
Plussat: "Great company!"
Miinukset: "It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable."
Miinukset: "late departure, no assistance with short connection, crew on the plane and at the airport couldn't give us any information about where to go for our connecting flight, our luggage wasn't transferred and it took them more than 48 hours to get it to us."
Plussat: "Crew was very nice. Flight was comfortable."
Miinukset: "You could have told me ahead of time that it costs $95 to bring a suitcase on board"
Plussat: "I like the short trip from Chicago to Oslo, it is the shortest trips out of all the airlines. Staff is sweet and helpful, seats comfortable, and prices are reasonable."
Miinukset: "I usually travel with airlines that serve dinner and a breakfast. Iceland air is the only one I have experienced not doing that. Entertainment is a little more sparse than other airlines, often I get the same movies and tv series episodes on my way back from my trip as I had going there."
Plussat: "It was Delta Airlines"
Miinukset: "The first leg Chicago to Iceland was uncomfortable due to the seats for some reason. From Iceland to London seats were much more comfortable. Iceland employees are the most friendly and helpful airline people I have ever dealt with."
Miinukset: "Did not get the extra legroom we paid for, plane was awful hot and stuffy. Crew allowed 3 kids aged about 4 to 12 to literally run up and down the aisle, running into people and screaming."
Plussat: "Crew was not welcoming. Food was not good. Seats were horrible."
Miinukset: "All the above"
Plussat: "Everything was on time , perfect"
Miinukset: "Don’t know"
Plussat: "On time departure and arrival Friendly staff Easy flight and good time of arrival"
Miinukset: "food for purchase"
Plussat: "Plane was clean and the crew gave excellent service. I loved breathing in the cold air when I got off the plane on the tarmac. I didn’t even mind the quick bus ride up to the terminal. The Reykjavík airport is very calm, quiet, and serene. After a Chicago, it was quite pleasant!"
Miinukset: "This is my first time flying Icelandair. Paying for food on a transatlantic flight really surprised me! I wish I would’ve known this ahead of time as I thought I was getting dinner on my flight. Next time I’ll pack a sandwich."
Plussat: "Everything was on time and no hassle with boarding passes luggage and boarding. I liked that there were 2 exits in Iceland. All staff that we encountered were awesome. Overall a good flight. Loved the entertainment options. Liked getting the water bottle when we boarded and the blanket and pillow."
Miinukset: "I was expecting a bigger plane and seats for overseas travel. I was surprised when the plane was same size and capacity that I fly within the continental US. I could not fit my usual carry on bag under the seat in front of me and I can always fit that under on other flights I’ve been on. I felt the seats were really tight which made it difficult to sleep. Sleeping on the plane is necessary when traveling internationally."
Plussat: "Not much"
Miinukset: "Very poor communication did not cooperate connecting us to a different airline flight. Being put on hold for two hours to talk to customer service with no solution!"
Miinukset: "Flight delayed"
Miinukset: "That it said on my itinerary that I had economy class but then they still charged me $90 to check a bag. It didn’t say anywhere that my ticket was economy light. I would have bought my bag beforehand to save money but it was not clear at all."
Miinukset: "No meal service"
Miinukset: "There was no food offered although I had a 6 hour flight from O'Hare to Reyjkavik , and then another from Reyjkavik to Berlin. Both flights were with icelandair"
Plussat: "We sat on the tarmac in Reykjavik for several hours before leaving to London. It was cramped and uncomfortable. They should not have boarded that flight if it wasn't going to takeoff."
Miinukset: "It was not clear that the fare did not include checking a bag. For an international flight, it's hard not to check a bag. I ended up paying a lot more for the flights than I expected."
Miinukset: "The flights are never on time. We had to run thru the Iceland terminal both going and coming back as none of their flights are on time and we had a 20 min connection..plus my mom is 91 years old and it was extremely hard to make our connecting flight both ways. I will never take this airline again!"
Miinukset: "The experience was fine other than I was surprised for an international flight I had to buy food."
Plussat: "Modern plane, comfortable seats had built-in headrests so bringing a travel pillow wasn't needed. I liked that they handed out bottles of water as you board. Free coffee, water, and juice, but otherwise you had to pay for snacks or anything else you might want."
Plussat: "The lights were off from start to finish so we could sleep the entire way. No unnecessary announcements to annoy. Loved there was a pillow and blanket on all the seats and water as you boarded. I didn’t not eat or drink, so no comments there."
Miinukset: "Entertainment lacked options."
Plussat: "There was more room than expected and the in-flight entertainment was great."
Miinukset: "We sat on the tarmac for over an hour waiting to take off while they cleared error messages in the cockpit."
Plussat: "Service seamless,"
Miinukset: "Seats not the most comfortable in the world, could not figure out entertainment, wifi did not work"
Plussat: "Flight rebooked fort they next day"
Miinukset: "Am waiting at hotel (only gave voucher for a single room for two people - my nephew and I). Room won't be ready until 14:00. We are exhausted from an overnight flight and have no where to go so we're stuck at the hotel. For several hours. I am tired and cranky."
Plussat: "I liked the water bottle and blanket and courteous staff"
Miinukset: "It would have been nice to get a complimentary snack or meal since the flight is so long"
Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Plussat: "I saw a lot of bad reviews and got nervous, but I had no trouble at all. I only wish they served food..."
Miinukset: "no communication from crew and cockpit. we were sitting an hour on the runway without getting info what is going on. almost missed my connection because if the delay, where btw the crew won't give you any information either about connecting flights (e.g. gate#)"
Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Plussat: "It's a good airline with a good entertainment system."
Miinukset: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Plussat: "We safely arrived."
Miinukset: "The plane was only a 757, so smaller and more cramped. No food was served despite it being a 6+ hour flight. The screen in front of my seat did not work, but would not shut off. The seat next to me the headphones jack did not work. We were also late taking off and landing, making our connection very tight"
Plussat: "Quick boarding to minimize a delay. Good communication about the delay. Being handled a bottle of water upon boarding."
Miinukset: "Late departure, crew was scarce, paying for food and drink on an international flight."
Plussat: "Enjoyed travel videos about Iceland that you could watch before arriving."
Plussat: "The crew and check in were easy and fast in CHI. The flight was just fine - be ready for Icelandic first then English - fun experience for sure! The detailed information they gave about what to do about our next flight in Reykjavik was helpful and proactive. One stewardess on the flight even gave my wife a whole extra large bottle of water and said, "Anything for the new mother!" Good customer service and sensitivity."
Miinukset: "Missed connection by a minute and got delayed ten hours."
Plussat: "Easy boarding. Delayed but arrived on time."
Miinukset: "No meal"
Plussat: "The airline hospitality was very good. If our flight was on time the 40 minute connection would have been fine. Iceland airport is very small and easy to get throu."
Miinukset: "Our first plane didn't show up or have fuel, so we departed an hour and a half later. We missed the connecting flight in Iceland, but they already had us booked on another flight that day."
Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Plussat: "This was probably the worst flight I have ever been on (and I have flown internationally a lot - and travel weekly for work purposes Icelandair - hands you a bottle of water and you never see the flight attendant again - this for a 6 hour flight!!!!!! the plane was extremely hot there was no communication to tell people what was going on, that we were late, agents to help - etc etc - nothing needless to say - I will never fly Icelandair again others were worse then us - some had no flight to be redirected too - and side note - the customer service counter at Birmingham - had NO ONE there for over an hour - they had to finally call someone to come down and help the many people there"
Miinukset: "Icelandair was delayed out of Chicago - but the agent stated our flight would be fine - we would only be arriving 15 min late - and even so - they would "hold" the flight" . We arrived and ran to the gate- people were still boarding - gate was open and the agent said to us and others - oh you are the Chicago people - you have to go to customer service. We find out we have been "bumped" off the flight and placed on a new flight 2 hours later with a non direct flight - we have to go through Birmingham now. We are delayed again out of Iceland and get into Birmingham 1 hour late. We were never told that we had to reclaim our luggage. When we preceded to reclaim our luggage - there was NO luggage. and spent over an hours looking for it Icelandair never put our bags on the plane - and stated they would go on flights sometime the next day - we still have no word"
Plussat: "Crew was relaxed and kind."
Miinukset: "Delayed boarding. We left an hour late which resulted in a sprint through Reykjavik and missing luggage when i arrived at my final destination."
Plussat: "I liked the seats, blankets, and pillows."
Miinukset: "The service was not good. No food was offered, everything was for purchase. Plus, only one beverage round on a 9 hour flight! We had to ask for water and it was given, but almost like well, OK, but don't bother me. Plus, our flight was delayed in Chicago, so we got to Iceland late. We made it to our connecting flight to Hamburg, but our luggage did not."
Plussat: "Good entertainment (tablet, movies ), but it was the only good point"
Miinukset: "My second flight has been cancelled and replaced by an other flight 8 hours later. I as really annoyed but still I wanted to go out-of the city and visit a little bit. But in the end this flight has been so late that I haven't been able to do it... + no food in the plane (even though I was supposed to arrive in Paris at 1pm and I finally got there at 10.30 pm...)"