Etsi halvat lennot reitille Illinois $[7232-Helsinkiin

Miinukset: "The food service on the 3 hour leg but we knew that ahead of time so..."

Plussat: "The crew was amazing and seats were comfortable"
Miinukset: "Nothing"

Plussat: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"

Plussat: "Nothing"
Miinukset: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Miinukset: "More leg room and seat width. I don’t like having other passengers pressed against me."

Plussat: "Crew was nice"
Miinukset: "It would have been better if the flight wasn’t 3 hours late."

Plussat: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Miinukset: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."

Plussat: "Friendly crew"
Miinukset: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Miinukset: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"

Plussat: "Everything was on time & organized"
Miinukset: "I had to download that Gogo app to watch a move. That sucked"

Miinukset: "Missed my connecting flight due to previous flight being delayed."

Plussat: "The website delivered everything I needed."
Miinukset: "More discounts for frequent users."

Miinukset: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"

Miinukset: "Flight was 20 minutes delayed"

Plussat: "Efficient, cheerful crew"
Miinukset: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."

Miinukset: "Delayed"

Miinukset: "At least one hour late"

Plussat: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."

Plussat: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"

Plussat: "Attentive and friendly crew, great entertainment system"
Miinukset: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."

Plussat: "Arrived"
Miinukset: "Delta changed our seat assignment and our seats sucked"

Plussat: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Miinukset: "I liked everything"

Plussat: "The crew at the airport was very courteous and helpful."
Miinukset: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."

Plussat: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Miinukset: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"

Plussat: "People were great"
Miinukset: "Air vents and the side of aircraft felt like it was loose and falling off."

Plussat: "The workers."
Miinukset: "The selection on an incorrect plane that didn't fit the docking port"

Plussat: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."

Plussat: "Easy boarding and helpful crew (despite the rain as we walked to the plane)."
Miinukset: "No entertainment options on board. All Delta planes should have the TV monitors and radio."

Miinukset: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"

Plussat: "On time arrival"
Miinukset: "Nothing"

Plussat: "Delta seats are comfortable and media ststem is good."
Miinukset: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."

Plussat: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"

Plussat: "Funny people at the gate, all was smooth and on time"
Miinukset: "It was too hot in the cabin, which is unusual (usually, I freeze)"

Plussat: "Plenty of room, on time"

Plussat: "Free lunch and free entertainment, who could ask for anything more."

Plussat: "Charging stations and in-flight texting."
Miinukset: "The pretzels were oily and nasty"

Plussat: "Entertainment is pretty good on Delta."
Miinukset: "They were delayed and we almost missed our connecting flight."

Plussat: "Larger seats"
Miinukset: "The seats are too small."

Plussat: "Great experiencing getting on and off the plane"
Miinukset: "Nothing"

Plussat: "Had a great experience on my flight. All on time, and connections were great."

Plussat: "the crew was nice"
Miinukset: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"

Miinukset: "Double booked my seat. Lost my bag."

Plussat: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Miinukset: "Very tightly packed; minimal comfort for the flight."

Miinukset: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."

Miinukset: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"

Miinukset: "Delayed 12 hours"

Miinukset: "Flight got cancelled"

Plussat: "The crew was nice"
Miinukset: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."

Plussat: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Miinukset: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."

Plussat: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Miinukset: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"

Plussat: "amazing"
Miinukset: "nothing"

Miinukset: "Change the crew they were rude"

Plussat: "Convenience"

Plussat: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Miinukset: "The crew should have been there with the passengers"

Plussat: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Great food options, very tasty. Crew was attentive, polite and professional."

Plussat: "The food was amazing and the crew was great!"
Miinukset: "Boarding seemed a bit unorganized."

Miinukset: "Nice and smooth journey"

Plussat: "Nothing."
Miinukset: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."

Plussat: "The staff is very accommodating and the meals served on board were good."

Miinukset: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"

Plussat: "Service, flight and landing, exceptional!!!"
Miinukset: "No cons..."

Plussat: "Everything"

Plussat: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."

Miinukset: "Boarding took a longer time than normal"

Plussat: "They take great care of their customers"

Miinukset: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"

Plussat: "service, no delays."

Plussat: "On title"

Plussat: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."

Plussat: "Easy check in"
Miinukset: "Please include sea food in your menu"

Miinukset: "Very limited selection of movies."

Plussat: "Entertainment"
Miinukset: "A bit disorganized in the beginning, but much better later on"

Plussat: "Comfortable but narrow seats."
Miinukset: "Entertainment system could do with more selection."

Plussat: "every think"

Plussat: "Nothing"
Miinukset: "Nothing"

Plussat: "Good personal movie choices"
Miinukset: "Taking a bus to plane"

Plussat: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Miinukset: "That I accidentally left my sweatshirt :("

Miinukset: "Mi sa furat din bagajj !!!!!!!!"

Plussat: "Comfort"
Miinukset: "They lost one of our bags."

Plussat: "Best flight crews and food I know of"
Miinukset: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."

Plussat: "Good food"

Miinukset: "Crew was slow to pick up trays."

Plussat: "The steward went out of his way to accommodate my special dietary request"

Plussat: "Food and service"

Plussat: "That was good every thing, thank you."
Miinukset: "Nathing wrong."

Plussat: "Everything was perfect"

Plussat: "Thats awesome"
Miinukset: "All personel it was good."

Miinukset: "The seat was hard for a long trip"

Plussat: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from start to finish."

Plussat: "Not much"

Plussat: "Flying crew very helpful extremely nice."
Miinukset: "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"

Plussat: "Nothing whatsoever."
Miinukset: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."

Plussat: "I liked everything, from check in to the end of my trip!"
Miinukset: "Nothing to dislike!"

Plussat: "food was good"
Miinukset: "plane interior could be updated."

Miinukset: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"

Plussat: "FOOD,, CREW ATTITUDE & TIMEING."
Miinukset: "AS BOVE"

Plussat: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Miinukset: "Honestly can’t think of anything!!"

Plussat: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Miinukset: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Plussat: "The crew was fantastic!"

Plussat: "Entertainment"
Miinukset: "Boarding process and food"

Miinukset: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Plussat: "Fairly comfortable, good cabin crew"
Miinukset: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"

Plussat: "Plane was super nice and new and crew was great!"

Plussat: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Miinukset: "Not much to say."

Plussat: "Crew was amazing"

Plussat: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Miinukset: "The seats reclined too far making me uncomfortable."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Miinukset: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."

Plussat: "Good service."
Miinukset: "Nothing."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "seats were decent size, smooth landing"

Plussat: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Miinukset: "the food was a bit bland. Selection of movies very limited"

Plussat: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Miinukset: "My seat storage pocket was broken and I was unable to store items in it."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "Didn't like the fruit dish or the liverwurst type meat."

Miinukset: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."

Plussat: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Miinukset: "This has been the worst customer service experience of my life. Never flying Lufthansa again."

Plussat: "Lufthansa is an efficient operation."
Miinukset: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."

Plussat: "Friendly service"

Plussat: "Everything was on time, the service was very nice as well. No problems at all."

Plussat: "The business class area was spacious"
Miinukset: "Crew is too curt... they could use a little more smile"

Miinukset: "The food was a bit over cooked and dry but overall excellent service."

Miinukset: "Flight was cancelled."

Plussat: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Miinukset: "Nothing"

Plussat: "The Staff"
Miinukset: "Nothing"

Miinukset: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."

Miinukset: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."

Miinukset: "The food is not tasty"

Plussat: "Short flight. Nice crew."
Miinukset: "Delayed even though the plane was there and clean. A 2205 flight didn't leave until 2240 causing many of us to miss our train. No crew ever mentioned why flight was delayed or when we would get moving."

Plussat: "Movie choices"
Miinukset: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"

Plussat: "New planes but staff not friendly"
Miinukset: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."

Plussat: "Great movie choices"
Miinukset: "Temperamental touch screen was frustrating."

Plussat: "Everything was good."

Plussat: "The crew was very nice. The hot towelettes before eating was very nice."
Miinukset: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."

Plussat: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."

Plussat: "The food was good and seemed to be plenty for an airline. Most of the crew was really friendly. Just one seemed short and put out by requests. Lots of movie choices. Loved having a USB port available"
Miinukset: "got the back row, so no reclining, yet the person in front of me reclined so felt crowded and kinda stuck"

Plussat: "Everything! Excellent stewards too!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Good services fro pilot and crew members"
Miinukset: "Baggage allowed in Nigeria with attendant are hostile to passengers Samuel Fadiya"

Plussat: "Every things"

Plussat: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Miinukset: "They lost Both of my laguages."

Plussat: "Fast trip"
Miinukset: "No entertainment"

Plussat: "Had one passenger in a wheelchair and we had great help!"

Miinukset: "The touch screen did not work properly"

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Information on arrival time was not correct"

Miinukset: "The plane is so old..,"

Miinukset: "KLM crew exceed our expectations"

Plussat: "Slow service."
Miinukset: "Better communication!"

Plussat: "Very professional"
Miinukset: "Lost luggage"

Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plussat: "Crew was good"
Miinukset: "Food"

Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."

Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Miinukset: "wasn't able to take the flight since I missed it"

Plussat: "The service"
Miinukset: "The seats"

Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."

Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Plussat: "Good flights. Good prices."

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Miinukset: "Bag was lost"

Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "Nothing"

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Plussat: "The crew were pleasant"

Plussat: "On time."
Miinukset: "No negative"

Plussat: "."

Plussat: "Same as above"

Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "captain was great."

Plussat: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Miinukset: "Cabin noise and air conditioning too cold, didn't sleep well"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."

Miinukset: "More room. Not losing our luggage at the end."

Miinukset: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"

Plussat: "Clean and very good stewardesses"

Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."

Plussat: "No problems. I was satisfied"

Miinukset: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."

Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Plussat: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."

Plussat: "People were very kind. The food was terrific!"
Miinukset: "The entertainment system was slow."

Plussat: "Nothing"
Miinukset: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "One crew member was particularly nice and personable."
Miinukset: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Plussat: "All went well !! On time friendly staff ."

Miinukset: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."

Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Miinukset: "Nothing"

Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."

Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."

Miinukset: "Water and beer paying"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Upgraded 2 biz 4 reasonable $, everything great"

Plussat: "Everything was great"
Miinukset: "Nothing to mention"

Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"

Miinukset: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."

Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"

Plussat: "Excellent meal and very friendly staff."
Miinukset: "The cabin temperature seemed pretty warm."

Plussat: "Introduce meals even to economy class"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Miinukset: "Not enough room to work on laptop."

Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Plussat: "12 people got bumped!"

Plussat: "More room in normal seats and more comfortable. Newer and better screens than United too."
Miinukset: "Airplane food is almost never great, but it was edible."

Plussat: "Flights were on time. Crew was great."

Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Plussat: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Miinukset: "Like the sleek style but still wish there was a little more leg room"

Miinukset: "Miserable cramped seating ."

Miinukset: "1st class could not board because that area was not cleaned"

Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Miinukset: "Charging for second beverage. Losing our bag and not getting it to us for the duration of our travels, despite repeated promises to do so."

Plussat: "Free upgrade to SAS Plus, what's not to like!"

Plussat: "The Plus Seating was really good"

Plussat: "Entertainment options great, crew very helpful"
Miinukset: "The gate switched last minute. The crew was late, as the reason for the delay"

Plussat: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Miinukset: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "On time flights. Very friendly personnel"

Plussat: "Clean airplane, good food and good customer service from check in to landing."

Plussat: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."