Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Miinukset: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Plussat: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Miinukset: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Plussat: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Plussat: "In flight entertainment system and food. Courteous crew."
Miinukset: "That they destroyed one of our suitcases"
Miinukset: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Plussat: "The service was very nice and courteous"
Miinukset: "The seats don’t match up to the comfort level and privacy of the other airlines"
Plussat: "Service, flight and landing, exceptional!!!"
Miinukset: "No cons..."
Miinukset: "Boarding took a longer time than normal"
Miinukset: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Plussat: "service, no delays."
Plussat: "Easy check in"
Miinukset: "Please include sea food in your menu"
Plussat: "Comfortable but narrow seats."
Miinukset: "Entertainment system could do with more selection."
Plussat: "Crew and the food"
Miinukset: "That the WiFi didn’t work."
Plussat: "Good personal movie choices"
Miinukset: "Taking a bus to plane"
Plussat: "Fast boarding and well maintained airplane"
Miinukset: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Plussat: "Good trip great service"
Plussat: "Turkish airlines has great service and crew in plane."
Miinukset: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Plussat: "The crew was friendly and professional. The food was good. Entertainment was good. The 10hr flight was over so quickly."
Miinukset: "They didn't come to pick up trash very often."
Miinukset: "Mi sa furat din bagajj !!!!!!!!"
Plussat: "Constant service, food, entertainment."
Miinukset: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Plussat: "Food was relatively good."
Plussat: "customer service, food, entertainement."
Miinukset: "small seats"
Plussat: "The service was impeccable!"
Plussat: "Boarding was smooth"
Miinukset: "Food needs improvement and staff should be more friendly."
Plussat: "Everything is excellent.They are the best in the area of service."
Miinukset: "There is no bad thing worth telling regarding turkish airlines flight."
Plussat: "The food and service were great."
Miinukset: "Seats were a bit tight"
Miinukset: "The crew was very professional and helpful"
Plussat: "food was amazing"
Miinukset: "Crew was slow to pick up trays."
Plussat: "The food and comfortable plane and nice staff"
Plussat: "That was good every thing, thank you."
Miinukset: "Nathing wrong."
Plussat: "Everything was perfect"
Plussat: "Thats awesome"
Miinukset: "All personel it was good."
Miinukset: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Miinukset: "The seat was hard for a long trip"
Plussat: "I liked everything, from check in to the end of my trip!"
Miinukset: "Nothing to dislike!"
Plussat: "Crew is great, Food is good. Overall experience is excellent. Recommend 100% ."
Plussat: "The service was very respectful and friendly."
Miinukset: "My volume didn't work at the seat I was sitting at"
Plussat: "food was good"
Miinukset: "plane interior could be updated."
Plussat: "Friendly crew and clean aircraft."
Miinukset: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Plussat: "Stewardess was very good. Very helpful and attentive."
Miinukset: "Audio/video quality on entertainment system Was old & not functional."
Plussat: "FOOD,, CREW ATTITUDE & TIMEING."
Miinukset: "AS BOVE"
Plussat: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Miinukset: "Economy class was very tight. Hard to rest."
Plussat: "Everything went very well. The food was fantastic. Just too warm on the plane."
Everything was very good no complaints
They changed plans after I had checked in and had my confirmed seat. They changed my comfort seat to main cabin and even though there were 4 available comfort seats showing, I wasn’t able to pick one. When I asked at the counter if I could switch back to my comfort she said no.. bc someone else may have higher status than me which is ridiculous bc I was originally comfort. On the flight, I asked the flight attendant to switch and he said once they closed the doors he’d let me know, and he never said anything to me again. Plus we were an hour late arriving, because apparently we weren’t cleared to land and we had to circle. Not sure what’s up with Delta lately, but this was a crappy experience.
Cabin was about 10° warmer than I was comfortable with in jeans and a long sleeve t shirt.
Offer better food options . Even if for purchase
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Plussat: "Comfortable and safe flight."
Plussat: "Slept the whole way. Served wine."
Plussat: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Miinukset: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Miinukset: "Less legroom than other airlines but have never flown to South America before"
Plussat: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Plussat: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Miinukset: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Miinukset: "More leg room and seat width. I don’t like having other passengers pressed against me."
Plussat: "The crew. The option of movies! The plane ride."
Plussat: "great crew !"
Miinukset: "i had to go through security like 3 times but was never informed why. seats could be a little more spacious."
Plussat: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Plussat: "Friendly crew."
Miinukset: "A bit bumpy"
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "they let me drink the whole can of soda..."
Miinukset: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Miinukset: "At least one hour late"
Miinukset: "They were short 1 flight attendant, delayed us for 3 hours"
Plussat: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Plussat: "Very attractive staff in flight"
Miinukset: "Having to unpack and repack when carry on bags are checked in waiting hall"
Plussat: "The whole crew was great and very accommodating"
Plussat: "Able to watch a movie, even though can't finished it."
Miinukset: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Plussat: "Food was unexpectedly good."
Miinukset: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Plussat: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Plussat: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Miinukset: "SHORT connection times and unspecified delay made for a stressful flight."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "The crew at the airport was very courteous and helpful."
Miinukset: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Plussat: "On time. Clean."
Miinukset: "But cold but crew did find a blanket."
Plussat: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Miinukset: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Plussat: "Friendly attitudes"
Plussat: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Plussat: "I liked the cabin interior and the inflight entertainment system."
Miinukset: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Plussat: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Plussat: "Flight on time"
Plussat: "It got me to SFO earlyish"
Miinukset: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Plussat: "Cabin crew was very polite helpful and friendly."
Miinukset: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Plussat: "Nice and attentive staff, smooth on and off."
Plussat: "I board sky priority or sooner so it always goes well."
Miinukset: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Plussat: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Plussat: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Plussat: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Plussat: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Plussat: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Miinukset: "Very tightly packed; minimal comfort for the flight."
Miinukset: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Plussat: "The food was good and was served with professionalism.It was an excellent service no doubt."
Miinukset: "Breakfast/snack is very bad, but no airline provides anything decent."
Plussat: "The crew was very responsive. The dinner food was good."
Miinukset: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Plussat: "Very helpful and accommodating"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Fly is Ok"
Miinukset: "Fly is Ok"
Miinukset: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Plussat: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Miinukset: "Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight."
Plussat: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Miinukset: "Liked it all. Would fly them again"
Miinukset: "All flights cancelled. Stuck overnight."
Miinukset: "boarding was late and slow, arrival at Frankfurt late"
Plussat: "Friendly and helpful crew."
Miinukset: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Plussat: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Miinukset: "Space between the seats was less than I remember."
Miinukset: "too cramped to get out of row to the isle."
Plussat: "comfortable seats"
Miinukset: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Miinukset: "there was delay of 2 hours and i missed my plain to next destination"
Plussat: "The flight attendants were very helpful and the good was quite good."
Miinukset: "Nothing that can be changed. It was a long flight."
Miinukset: "Tight space"
Plussat: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Plussat: "Everything was smooth"
Plussat: "It is comfortable. Some of the crew are very nice and friendly!"
Miinukset: "The food is not tasty, and some of the crew are not nice!"
Plussat: "Good pilots as usual new plane great service clean"
Miinukset: "Food could always get improvements"
Plussat: "Really nice crew and service! Everyone was kind."
Miinukset: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Plussat: "Didn’t die."
Miinukset: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Miinukset: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Plussat: "Movie selection, food, drinks"
Miinukset: "Lack of information on arrival (where to go, customs, etc.)"
Plussat: "By far the best flying experience in a long time..."
Plussat: "Missed the connection"
Miinukset: "Felt helpless and frustrated."
Plussat: "The crew was spectacular. They had 20 crew members."
Miinukset: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Plussat: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Plussat: "Attentive crew. Smooth flight!"
Miinukset: "All good"
Miinukset: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Plussat: "The crew was very nice. The hot towelettes before eating was very nice."
Miinukset: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Plussat: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"
Plussat: "The flight was on time, smooth connection"
Miinukset: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"
Plussat: "Depart on time. Entertainment excellent"
Miinukset: "All good"
Plussat: "Attention on the counter and at the boarding gate were excellent"
Miinukset: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Plussat: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Miinukset: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Plussat: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Plussat: "Aircraft crew and operations were excellent."
Miinukset: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."
Plussat: "Everything was good, on time and without problems"
Miinukset: "Chairs might have been more comfortable"
Plussat: "Worst flight experience EVER"
Miinukset: "Still have not found our lost bags"
Miinukset: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Plussat: "Service and food were excellent."
Miinukset: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."
Plussat: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Miinukset: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Plussat: "Nice crew and comfortable plane"
Miinukset: "The vegetarian meal was the worst we have had on an airplane. The main course was just rice with some kind of red sauce and the rest of the meal was just poor quality vegetables and fruit. the breakfast served everyone was poor too."
Plussat: "Excellent crew and very attentive, excellent seats most comfortable. Food was great. Very nice aircraft. Exceeded my expectation. Would recommend to everyone and would love to fly Lufthansa on our next trip!"
Miinukset: "Nothing that we can think of!"
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights but they flew anyway.
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "The crew was very kind"
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Professional crew. Good simple check in."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "The crew"
Miinukset: "Seat comfort"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice people and good service"
Miinukset: "Not much"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "I slept pretty much the whole time"
Miinukset: "Flight was cancelled."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Miinukset: "The streaming service didn’t work"
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Bit cramped for space"
Plussat: "Lovely staff, good food, great movies."
Plussat: "Very friendly crew"
Plussat: "Very friendly and helpful personnel."
Plussat: "Helpful and smiling cabin crew."
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "Eveything is well arranged"
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Plussat: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Miinukset: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Miinukset: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Plussat: "Seating room, food, and service"
Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."
Miinukset: "More room. Not losing our luggage at the end."
Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."
Plussat: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Miinukset: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Plussat: "service was great flight was on time luggage came on time"
Miinukset: "No food or even water"
Plussat: "Crew was friendly and helpful."
Miinukset: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Plussat: "All went well !! On time friendly staff ."
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Plussat: "The food and service were great!"
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Plussat: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Miinukset: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Plussat: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Plussat: "Outside camera view, update on airplane location and ETA, seats were nice."
Miinukset: "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."
Miinukset: "The flight was cancelled causing a domino effect of plans. I spent the evening and morning canceling and trying to reschedule plans. Your airline rebooked me for a flight the next day that ended up having air filter problems. I lost 3 days of vacation from the 10 total I get a year and from the 8 I had taken for my vacation."
Plussat: "The movies."
Miinukset: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Plussat: "I got to my destination all in one piece which is what really matters most."
Miinukset: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."
Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."
Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Miinukset: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Plussat: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Plussat: "Everything worked well."
Miinukset: "Movie selection could be lager."
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"
Miinukset: "Not enough room to work on laptop."
Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Plussat: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Miinukset: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Plussat: "The flight was on time and the crew was friendly"
Miinukset: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Plussat: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Miinukset: "Like the sleek style but still wish there was a little more leg room"
Miinukset: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Plussat: "Free upgrade to SAS Plus, what's not to like!"
Plussat: "The Plus Seating was really good"
Miinukset: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Plussat: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Miinukset: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Cabin crew was nice."
Miinukset: "Plane was old and really dirty. no televisions. I booked a premium seat, but was assigned a middle seat in economy. Not sure where the glitch took place. Cabin crew was friendly though. ALSO, SAS/United booked my connection through O'Hare, giving me about 1.5 hours to clear customs and security...I was only able to make my flight due to some nice people who let me cut lines and a lot of running through the terminal. Generally annoyed with the experience."
Plussat: "I slept for most of the flight, and had space to lie down. I skipped the dinner, and the stewardesses did not wake me up at all, inspite of their serving most people on board. When I woke up close to landing, I asked for a cup of coffee, which the stewardesses made for me promptly. The flight was smooth, and the good night's rest was refreshing."
Plussat: "Entertainment system and choice of movies was great."
Miinukset: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Plussat: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."