Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Plussat: "Seats were super comfortable!"
Plussat: "Service, food, comfort, entertainment."
Plussat: "The crew was attentive and friendly!"
Plussat: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Miinukset: "more space for legs, modern screens"
Miinukset: "Change the mousse flavor, please. The hummus was terrible."
Miinukset: "The crew isn’t very friendly, they do not know English very much."
Miinukset: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."
Plussat: "Crew was awesome! Food was decent! Service rocked!"
Miinukset: "Flight was delayed for 3 hours! No explanation given!"
Plussat: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Miinukset: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Miinukset: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Miinukset: "i liked everything"
Plussat: "overall, service was great"
Miinukset: "seats are too narrow"
Miinukset: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Plussat: "The entertainment system (the movies, songs and ext) The food was good."
Miinukset: "The seats MUST be updated."
Plussat: "The food and quality of the flight was incredible."
Miinukset: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Plussat: "Everything you want in an overnight international flight. Enjoyed the food."
Plussat: "The meals and in flight entertainment"
Miinukset: "The seating I needed more leg room"
Miinukset: "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
Plussat: "Never flying back with this airline"
Miinukset: "Very bad customer service"
Plussat: "Everything was great."
Plussat: "Good entertainment selection. Good enough food."
Miinukset: "Not enough legroom. No need at all for those foot rests."
Plussat: "I was upgraded to first class. Awesome flight. Great food"
Plussat: "Food was excellent"
Plussat: "Best airline food . Great selection of movies And free drinks to boot"
Plussat: "bad !!!"
Miinukset: "All !!"
Plussat: "crew, fod, entertainment was great"
Plussat: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Miinukset: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plussat: "food, large touch screen..."
Plussat: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Miinukset: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Plussat: "Entertainment was very nice."
Miinukset: "Bath room was not clean during the flight. Flight attendants can be nicer."
Plussat: "Service was amazing! Highly recommend."
Plussat: "I would love to fly with them again"
Plussat: "as above"
Miinukset: "as above"
Plussat: "Great smooth flight, good food, good movie selection."
Plussat: "I didnt receive my baggage."
Plussat: "Friendly crew."
Plussat: "Great customer service and food!"
Miinukset: "Nothing. They were great!!"
Plussat: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Miinukset: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Plussat: "Lending was excellent"
Plussat: "Transit was okay."
Miinukset: "Food was not accommodated - no vegetarian food provided."
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Plussat: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Plussat: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Plussat: "Felt very clean and so glad they are not selling every seat"
Plussat: "great everything!"
Plussat: "It was all good glad the last leg of the trip was pleasant."
Miinukset: "Small plane, feels cramped"
Miinukset: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Plussat: "Crew was friendly"
Miinukset: "The boarding process was rough and haphazard"
Miinukset: "No sandwiches for sale just snack boxes"
Plussat: "The crew and the comfort plus seat"
Miinukset: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Miinukset: "Smooth on time flight"
Plussat: "The crew really kept us updated on the many delays."
Miinukset: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "The seats were ok."
Miinukset: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Plussat: "Amazing crew and clean cabin."
Plussat: "Fast boarding, friendly crew, and comfy seats"
Miinukset: "It was pretty bumpy and a few times we changed altitude very quickly"
Plussat: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Miinukset: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Plussat: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Miinukset: "It felt super hot and I wish there was food included in such a long flight."
Plussat: "Quick flight"
Miinukset: "Flight attendant spoke like a robot. Could not understand her."
Plussat: "On time"
Miinukset: "Small aircraft"
Plussat: "Staff, service, options"
Miinukset: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Plussat: "Crew friendly"
Miinukset: "Middle seat with no option for me to move"
Plussat: "Flight attendants were pleasant."
Plussat: "Friendly service, comfortable seat, on time, no issues."
Plussat: "The crew was great"
Miinukset: "The flight was 4 hours delayed"
Plussat: "Friendly staff and comfortable seating"
Plussat: "i liked that staff and crew were very communicative and pleasant."
Miinukset: "one crew member didn't show up and caused delayed flight."
Plussat: "Flight was on time. Boarded quickly with no fuss."
Plussat: "Flt on time, very nice and friendly gate agent and flight attendant"
Miinukset: "Too tight and seats not comfortable."
Miinukset: "The delta studio didn't work with Android 8"
Plussat: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Plussat: "Ease of flight"
Plussat: "Plane arrived early"
Miinukset: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Plussat: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Plussat: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Miinukset: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Plussat: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Miinukset: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Plussat: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Miinukset: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Plussat: "Great short trip with an attentive crew."
Miinukset: "Seats were a bit uncofortable and small compared to previous flights."
Miinukset: "The flight attendant looked like she was mad throughout the whole flight"
Plussat: "Everything went well"
Miinukset: "I was late from first flight"
Plussat: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Got to the destination"
Plussat: "Aircraft and crew"
Plussat: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Miinukset: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Miinukset: "The flight had a departure delay of three hours. That was not fun"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "Service was great too"
Miinukset: "Squished in seat"
Plussat: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Plussat: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Miinukset: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Miinukset: "All flights cancelled. Stuck overnight."
Miinukset: "Is too hot in to the plane"
Plussat: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Plussat: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Plussat: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Plussat: "plane was nice"
Miinukset: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Plussat: "Good crew and food!"
Miinukset: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Plussat: "Crew, food"
Miinukset: "Delay caused by weather"
Miinukset: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Plussat: "The staff and food were exceptional!"
Plussat: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Plussat: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Miinukset: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Miinukset: "Got a little hot in the cabin"
Plussat: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Miinukset: "Movie selection rather limited"
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Plussat: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Miinukset: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Plussat: "The service and food was great."
Miinukset: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Plussat: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Miinukset: "Late flights are never good."
Plussat: "Ample leg space. Friendly, efficient crew. Restroom area provided space for exercise."
Miinukset: "Food was fair."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Plussat: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."
Plussat: "Entertainment system"
Miinukset: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Plussat: "Excellent airplane, very comfortable."
Miinukset: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Plussat: "in flight entertainment, bathrooms, and charging capability"
Miinukset: "Not enough service/availability of water"
Plussat: "The service was good as they were making up for the entertainment system issues on the plane."
Miinukset: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Plussat: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Plussat: "Really everything great"
Miinukset: "flight entertainment had pretty bad failures. And bathrooms are centralized in center of plane where people congregate so you never know if bathrooms are occupied"
Plussat: "Excellent and attentive crew, very good food/beverages. Lufthansa clearly stands out in international air travel."
Plussat: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Plussat: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Miinukset: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Plussat: "Lufthansa is the airline for long-distance travel!"
Miinukset: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Kiire oli nousuun mut kerettiin ksikki hyvin
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights but the flight went on anyway.
Miinukset: "Allow business passenger to use front bathroom."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "The crew was very kind"
Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Slow service."
Miinukset: "Better communication!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"
Plussat: "KLM staff is great"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Plussat: "Easy boarding, plenty of room"
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "No complaints."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "The crew was nice and the food was good."
Miinukset: "More entertainment options"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The crew was truly kind and accommodating."
Miinukset: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Plussat: "Everything!!! Excellent service"
Plussat: "Plenty of room on this flight. The plane was about half full."
Miinukset: "Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh."
Plussat: "Check in at the airport gate was handled professionally."
Miinukset: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Plussat: "On time."
Miinukset: "The cabin crew was detached, and curt."
Plussat: "The water bottles, pillow, and earbuds were on the seats."
Miinukset: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Miinukset: "Delayed flight, missed connection, lost baggage."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Miinukset: "Only one free soda. Beer and wine for a fee."
Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Miinukset: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"
Plussat: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Miinukset: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plussat: "Cannot think of anything."
Miinukset: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Miinukset: "I paid for internet but it never worked"
Miinukset: "The seat next to me was open and they moved someone over next to me."
Plussat: "I liked the flight staff were friendly and helpful."
Miinukset: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."
Plussat: "Delicious food"
Miinukset: "I have already answered this question. Enough."
Plussat: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Plussat: "Wheel chair service excellent."
Miinukset: "No wet wipes on the food trays !"
Plussat: "The boarding process worked well."
Miinukset: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Plussat: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Miinukset: "I understand coach is coach, but it was a little tight for my height."
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "Everything was good"
Miinukset: "Everything was good"
Plussat: "Great food, smooth trip"
Miinukset: "Could use bigger movie selection"
Plussat: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Miinukset: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Plussat: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Plussat: "Much roomier than united"
Plussat: "Was upgraded to business class"
Plussat: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Miinukset: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."
Plussat: "Polite crew, decent space allotment, decent food-well balanced meal. Entertainment was good, quite a few big name movies."
Miinukset: "I wasn't served my second meal/snack, for the second time on my experiences with SAS."
Plussat: "The flight staff was fantastic!"
Plussat: "The food is great, the flight attendants are great, and the flight is comfortable."
Miinukset: "There is little legroom unless you are in first class."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Miinukset: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Miinukset: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."
Plussat: "Everything was great! And it got better because of all the amenities we had because of the delay :)"
Plussat: "Very clean and excellent service."