Etsi halvat lennot välille Chicago O'Hare Intl - Helsinki

Plussat: "amazing"
Miinukset: "nothing"

Miinukset: "Change the crew they were rude"

Plussat: "Convenience"

Plussat: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Miinukset: "The crew should have been there with the passengers"

Plussat: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Great food options, very tasty. Crew was attentive, polite and professional."

Plussat: "The food was amazing and the crew was great!"
Miinukset: "Boarding seemed a bit unorganized."

Miinukset: "Nice and smooth journey"

Plussat: "Nothing."
Miinukset: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."

Plussat: "The staff is very accommodating and the meals served on board were good."

Miinukset: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"

Plussat: "Service, flight and landing, exceptional!!!"
Miinukset: "No cons..."

Plussat: "Everything"

Plussat: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."

Miinukset: "Boarding took a longer time than normal"

Plussat: "They take great care of their customers"

Miinukset: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"

Plussat: "service, no delays."

Plussat: "On title"

Plussat: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."

Plussat: "Easy check in"
Miinukset: "Please include sea food in your menu"

Miinukset: "Very limited selection of movies."

Plussat: "Entertainment"
Miinukset: "A bit disorganized in the beginning, but much better later on"

Plussat: "Comfortable but narrow seats."
Miinukset: "Entertainment system could do with more selection."

Plussat: "every think"

Plussat: "Nothing"
Miinukset: "Nothing"

Plussat: "Good personal movie choices"
Miinukset: "Taking a bus to plane"

Plussat: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Miinukset: "That I accidentally left my sweatshirt :("

Miinukset: "Mi sa furat din bagajj !!!!!!!!"

Plussat: "Comfort"
Miinukset: "They lost one of our bags."

Plussat: "Best flight crews and food I know of"
Miinukset: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."

Plussat: "Good food"

Miinukset: "Crew was slow to pick up trays."

Plussat: "The steward went out of his way to accommodate my special dietary request"

Plussat: "Food and service"

Plussat: "That was good every thing, thank you."
Miinukset: "Nathing wrong."

Plussat: "Everything was perfect"

Plussat: "Thats awesome"
Miinukset: "All personel it was good."

Miinukset: "The seat was hard for a long trip"

Plussat: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from start to finish."

Plussat: "Not much"

Plussat: "Flying crew very helpful extremely nice."
Miinukset: "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"

Plussat: "Nothing whatsoever."
Miinukset: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."

Plussat: "I liked everything, from check in to the end of my trip!"
Miinukset: "Nothing to dislike!"

Plussat: "food was good"
Miinukset: "plane interior could be updated."

Miinukset: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"

Plussat: "FOOD,, CREW ATTITUDE & TIMEING."
Miinukset: "AS BOVE"

Plussat: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"

Plussat: "The food was good and was served with professionalism.It was an excellent service no doubt."

Plussat: "Yes"
Miinukset: "Best airline"

Plussat: "Everything very excellent"

Plussat: "Absolutely nothing."
Miinukset: "Absolutely everything."

Plussat: "The best."

Plussat: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Miinukset: "Would prefer flying with partner United though. Think they offered a better service on board"

Miinukset: "All went well!"

Plussat: "My luggage never arrived in Munich"

Plussat: "On time, clean plane, good service."
Miinukset: "Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it."

Plussat: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Fly is Ok"
Miinukset: "Fly is Ok"

Plussat: "Crew was excellent"
Miinukset: "Food was horrible. Breakfast consisted of a dry muffin and an oreo cookie"

Miinukset: "Media screens were very unresponsive and we never did find music"

Plussat: "Very satisfied"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Was a very smooth trip."
Miinukset: "The seat rows were so crammed together, you could hardly get out of your row."

Miinukset: "boarding was late and slow, arrival at Frankfurt late"

Miinukset: "too cramped to get out of row to the isle."

Miinukset: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."

Plussat: "The entertainment was wonderful the staff was nice."
Miinukset: "CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany."

Plussat: "Very stable aircraft with attentive staff"

Plussat: "Great entertaining system"

Plussat: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Miinukset: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."

Plussat: "Service"
Miinukset: "Tight space"

Plussat: "Toilet facilities"
Miinukset: "See above"

Plussat: "Everything was smooth"

Miinukset: "Sits are extremy tight"

Plussat: "Good pilots as usual new plane great service clean"
Miinukset: "Food could always get improvements"

Plussat: "Service, etc was great"
Miinukset: "There was so little leg room on the transatlantic fight that I could not even cross my legs in front of me. And I am a petite woman. My poor husband (thin and tall) could barely fit in his seat"

Plussat: "By far the best flying experience in a long time..."

Miinukset: "Website is very difficult to navigate and use."

Miinukset: "Airline lost my luggage on the last leg of our trip."

Plussat: "Missed the connection"
Miinukset: "Felt helpless and frustrated."

Miinukset: "My luggage was lost"

Plussat: "we flew United"

Plussat: "Everything"

Plussat: "All good"
Miinukset: "No bad"

Plussat: "The crew was very nice. The hot towelettes before eating was very nice."
Miinukset: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."

Miinukset: "Seat headrest flaps were broken"

Plussat: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"

Plussat: "Awesome"

Plussat: "No problems. As could be expected. Would do again."

Plussat: "Twenty minutes early on arrival"
Miinukset: "Not necessarily a problem for others but very back of plane left no room to recline."

Plussat: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Miinukset: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"

Plussat: "Everything was good, on time and without problems"
Miinukset: "Chairs might have been more comfortable"

Miinukset: "We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much"

Plussat: "The attendant who did help was fantastic! The ride was smooth."
Miinukset: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."

Miinukset: "Friendlier crews"

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plussat: "The seats were so comfortable"

Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"

Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Miinukset: "Information on arrival time was not correct"

Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."

Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Plussat: "Nice attention and good food. Plane and seats are confortable"

Miinukset: "They left my bag off the plane. Ridiculous."

Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."

Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plussat: "Amazing crew"

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"

Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Miinukset: "old plane, tight and uncomfortable"

Plussat: "Eveything is well arranged"
Miinukset: "Nothing"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Plussat: "Service was good"
Miinukset: "Delay"

Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"

Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Plussat: "Overall very nice flight, even comes with free drink and snack"

Miinukset: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Plussat: "Entertainment, cabin crew great."
Miinukset: "Seat layout may now be standard but is still cramped."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."

Miinukset: "More room. Not losing our luggage at the end."

Miinukset: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"

Plussat: "Clean and very good stewardesses"

Plussat: "On time travel. Check In Staff were kind and engaging."
Miinukset: "On flight staff were minimally attentive. Food was mediocre."

Plussat: "No problems. I was satisfied"

Miinukset: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."

Miinukset: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."

Plussat: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."

Plussat: "People were very kind. The food was terrific!"
Miinukset: "The entertainment system was slow."

Plussat: "Nothing"
Miinukset: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "One crew member was particularly nice and personable."
Miinukset: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Plussat: "All went well !! On time friendly staff ."

Miinukset: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."

Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Miinukset: "Nothing"

Plussat: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Miinukset: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."

Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."

Miinukset: "Water and beer paying"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Upgraded 2 biz 4 reasonable $, everything great"

Plussat: "Everything was great"
Miinukset: "Nothing to mention"

Plussat: "Comfortable flight, friendly crew. Would fly again!"
Miinukset: "Food could have been better"

Miinukset: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."

Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"

Plussat: "Excellent meal and very friendly staff."
Miinukset: "The cabin temperature seemed pretty warm."

Plussat: "Introduce meals even to economy class"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Miinukset: "Not enough room to work on laptop."

Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Plussat: "12 people got bumped!"

Plussat: "More room in normal seats and more comfortable. Newer and better screens than United too."
Miinukset: "Airplane food is almost never great, but it was edible."

Plussat: "Flights were on time. Crew was great."

Plussat: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Plussat: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Miinukset: "Like the sleek style but still wish there was a little more leg room"

Miinukset: "Miserable cramped seating ."

Miinukset: "1st class could not board because that area was not cleaned"

Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Miinukset: "Charging for second beverage. Losing our bag and not getting it to us for the duration of our travels, despite repeated promises to do so."

Plussat: "Free upgrade to SAS Plus, what's not to like!"

Plussat: "The Plus Seating was really good"

Plussat: "Entertainment options great, crew very helpful"
Miinukset: "The gate switched last minute. The crew was late, as the reason for the delay"

Plussat: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Miinukset: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "On time flights. Very friendly personnel"

Plussat: "Clean airplane, good food and good customer service from check in to landing."

Plussat: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."

Miinukset: "Boarding process could have been smoother"

Plussat: "My bag was lost!"
Miinukset: "To have my bag delivered"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki"
Miinukset: "Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website..."

Miinukset: "2 hr delay"

Plussat: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Miinukset: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Well oiled service machine."
Miinukset: "None."

Plussat: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Miinukset: "There was no soap in the toilet..."

Miinukset: "Good airline teamed up with crappy American brings them down. Don't waste money!!"

Miinukset: "Unwashed pillow and blankets, stains on the pillow"

Miinukset: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal."
Miinukset: "All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."

Plussat: "Food."
Miinukset: "No audio."

Plussat: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Miinukset: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."

Plussat: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Miinukset: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."

Plussat: "Friendly service, clean airplane, great food."
Miinukset: "No leg room in economy. Worse then United and American Airlines!"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."

Plussat: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Miinukset: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."

Plussat: "The plane was good, the flight time was nice, just 9.5 hours."
Miinukset: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."

Plussat: "Great customer service; food was good; excellent movie selection"
Miinukset: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Miinukset: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."

Plussat: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."

Plussat: "We didn't make it to Helsinki so I can't say anything good!"
Miinukset: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"

Plussat: "It was very quick"
Miinukset: "Nothing"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "You have canceled my flight and you have just sent me an email."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Miinukset: "Crew wasn't attentive. Seats were small."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "Great service and great food."
Miinukset: "The long hours"

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Vistas along Mediterranean departing Nice"
Miinukset: "Interesting conversation with fellow passenger"

Plussat: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."

Plussat: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."

Plussat: "The crew was friendly."
Miinukset: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."

Plussat: "Hyvä ja helppo lento"