Etsi halvat lennot välille Chicago O'Hare Intl - Helsinki

Plussat: Lounges are good

Miinukset: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Plussat: Smooth boarding/ de-planing ; everything was on time

Miinukset: Small aircraft

Plussat: Amazing crew , very accommodating , and friendly , professional, excellent!

Miinukset: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Plussat: Prompt service, clean plane, friendly stewards.

Miinukset: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Plussat: The crew was pleasant

Miinukset: Baggage checkin & flight boarding was slow & disorganized.

Plussat: Excellent crew, good food & movie selection.

Plussat: Food and service

Miinukset: Working wifi would be good. Better A/C. More comfortable seats

Plussat: The crew was amazing, flight on schedule and good entertainment.

Miinukset: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Plussat: Excellent crew and clean aircraft

Miinukset: Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew.

Plussat: The flight was on time, with no unanticipated problems.

Miinukset: Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago.

Plussat: In flight entertainment

Miinukset: Food provided, other than snacks, would be a plus

Miinukset: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.

Plussat: Flight was canceled

Miinukset: Flight was canceled

Miinukset: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.

Plussat: The boarding procedure was much more organized than the previous flight.

Miinukset: They served fish on board, and the odor stuck around for awhile.

Miinukset: Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge.

Miinukset: In-flight entertainment system was broken on my seat. Flight crew tried to help but it wasn’t able to be repaired.

Miinukset: The check in was very slow - only one Iceland Air representative was at the counter.

Miinukset: On time

Miinukset: Was really a great experience from start to finish.

Miinukset: 600€ for tiny space in the plane!!

Plussat: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Miinukset: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Plussat: Crew and food

Plussat: The connection was way too tight.

Miinukset: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Plussat: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Miinukset: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Plussat: Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!

Miinukset: Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best.

Miinukset: The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable.

Miinukset: They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!

Plussat: The boarding procedure was much more organized than the previous flight.

Miinukset: They served fish on board, and the odor stuck around for awhile.

Plussat: The in flight snack was surprisingly diverse and tasty.

Miinukset: We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off.

Miinukset: Boarding was a disaster that took an extra 30 min

Plussat: The flight attendants were friendly, attentive and efficient.

Miinukset: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Plussat: The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!

Miinukset: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.

Plussat: Crew are good ,seats were more than ok

Miinukset: Better seats and headphones to listen to the intertainmen system

Miinukset: On boarding in Iceland

Miinukset: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Plussat: Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable.

Miinukset: The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged.

Plussat: The flight was on time, the Swiss Air plan was clean and the swiss chocolate and ice cream was wonderful!

Miinukset: One hour delay, no information why and if our next flight is waiting for us. The Airplane was changed (due to grounding - I understand), but the substitute didn't provide a similar level of service: had no TV/music entertainment.

Plussat: Basic airline.

Miinukset: I am fliying international on a 6.5 hour flight. My minimum expectaiton is free wine, beer and two meals. Iceland Air provides none of that. I will definitely try to fly other airlines if I can.

Plussat: Crew are good.

Miinukset: My seat, 7E of flight 416, was too close to toilet door, which is not comfortable.

Plussat: Crew was good. Seats were OK.

Miinukset: Boarding at Reykjavik was a mess, not helped by the flight being delayed by over an hour. Part of the problem was that the airline just kept moving the boarding time back by 10 minute intervals. No seating near the gate, so everyone was just having to stand there...

Miinukset: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Plussat: They were helpful

Miinukset: The entertainment services on the plane

Miinukset: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Miinukset: Is amazing

Plussat: Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too.

Miinukset: I hate paying for water but I seem to do this all over town.

Plussat: They lost my bag.

Miinukset: They lost my bag.

Plussat: Great service and great food.

Miinukset: The long hours

Miinukset: My luggage was lost

Plussat: I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time.

Miinukset: The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting.

Plussat: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Miinukset: The seats were a little uncomfortable but to be expected on long flights.

Miinukset: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Miinukset: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Plussat: Very friendly crew and on time with no problems.

Miinukset: The KLM crew are always great serving and treating you. Well above many other airlines.

Miinukset: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Miinukset: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience