Etsi halvat lennot välille Helsinki - Chicago O'Hare Intl

Plussat: "Same crew and great experiments again"
Miinukset: "Nothing"

Plussat: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Plussat: "Very controlled and safe Covid procedures. Outlets and screens at every seat."

Plussat: "Felt very clean and so glad they are not selling every seat"

Miinukset: "Not delayed"

Plussat: "It was all good glad the last leg of the trip was pleasant."

Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"

Plussat: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"

Miinukset: "Small plane, feels cramped"

Plussat: "The crew did their best to deal with delay."
Miinukset: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."

Miinukset: "No sandwiches for sale just snack boxes"

Plussat: "Taco"
Miinukset: "Taco"

Plussat: "The fight was very professionally carried out."
Miinukset: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."

Plussat: "It was ok"
Miinukset: "Seat the family together"

Miinukset: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."

Miinukset: "Taxied at ORD for 45 minutes waiting for a gate to vacate."

Miinukset: "Smooth on time flight"

Plussat: "Nothing."
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."

Plussat: "Flight left on time"
Miinukset: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"

Plussat: "Amazing crew and clean cabin."

Plussat: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Miinukset: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."

Plussat: "On time/ early arrival!"
Miinukset: "Most bring on 2 large carry ons slowing down boarding an de- planeing."

Miinukset: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."

Plussat: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Miinukset: "It felt super hot and I wish there was food included in such a long flight."

Plussat: "Quick flight"
Miinukset: "Flight attendant spoke like a robot. Could not understand her."

Plussat: "On time"
Miinukset: "Small aircraft"

Plussat: "Staff, service, options"

Plussat: "As usual great staff and awesome entertainment/connectivity"
Miinukset: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."

Miinukset: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."

Plussat: "Crew friendly"
Miinukset: "Middle seat with no option for me to move"

Plussat: "Movie"
Miinukset: "Break downs again... At least this time they found another plane."

Plussat: "Flight attendants were pleasant."

Plussat: "Friendly service, comfortable seat, on time, no issues."

Miinukset: "Everything"

Plussat: "The crew was great"
Miinukset: "The flight was 4 hours delayed"

Plussat: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Miinukset: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Plussat: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."

Plussat: "Flight was on time. Boarded quickly with no fuss."

Plussat: "Flt on time, very nice and friendly gate agent and flight attendant"

Miinukset: "Too tight and seats not comfortable."

Miinukset: "Delayed"

Plussat: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Miinukset: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."

Miinukset: "The delta studio didn't work with Android 8"

Plussat: "Airline stewards were very friendly and pleasant."
Miinukset: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."

Miinukset: "Very uncomfortable, seats did not recline and seats way too close together."

Plussat: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Miinukset: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."

Plussat: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Miinukset: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"

Plussat: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Miinukset: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."

Miinukset: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."

Plussat: "Nothing . Flight was cancelled"
Miinukset: "Refund people money"

Plussat: "They hand out wine like it's candy"
Miinukset: "Also, they hand out wine like it's candy - be careful!"

Plussat: "Everything"
Miinukset: "Perfect"

Miinukset: "Perfect"

Miinukset: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."

Miinukset: "Did not get aboard"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"

Miinukset: "Too warm"

Plussat: "Excellent overall."

Miinukset: "A lot to improve on the seat size for comfort."

Plussat: "Nothing"
Miinukset: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."

Miinukset: "Got a little hot in the cabin"

Plussat: "Nothing!"

Plussat: "Crew were friendly"
Miinukset: "Nothing"

Plussat: "On time"
Miinukset: "General boarding should be by zones or rows and not first come first serve."

Miinukset: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."

Plussat: "Comfort"
Miinukset: "Food"

Plussat: "Excellent"
Miinukset: "No complaints"

Miinukset: "An hour + delayed departure and arrival."

Miinukset: "No problems"

Plussat: "Perfect"

Plussat: "Plenty of legroom in main cabin"
Miinukset: "Video selection unreliable"

Plussat: "my favorite airline"

Plussat: "Everything seemed to run smoothly."
Miinukset: "No issues this leg"

Plussat: "While showing wear and tear, the business seats are great - comfortable with nice design"

Miinukset: "The automatic boarding system was slow"

Plussat: "Just. O k regarding. foof"

Plussat: "The after dinner cognac was nice."

Plussat: "Always awesome"

Plussat: "Very polite and helpful staff"
Miinukset: "Food could be better"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "The movie options where not great."
Miinukset: "Movie options."

Miinukset: "Going through Chicago airport"

Plussat: "Everything."
Miinukset: "Nothing."

Plussat: "Last year I flew Air France. Lufthansa is far superior!"

Miinukset: "No boarding advantages as a star alliance silver member."

Plussat: "Upgrade because of delay, escort to airplane, baggage service"

Miinukset: "Didn't happen. Missed it and got re routed thru United."

Miinukset: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."

Miinukset: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."

Plussat: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Miinukset: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."

Plussat: "It was on time."
Miinukset: "It was overbooked."

Plussat: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."

Plussat: "Service and on time"
Miinukset: "The old was awful"

Plussat: "Nice plane, fast boarding, more room."
Miinukset: "Needs more lavatories"

Plussat: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"

Miinukset: "The plane boarded late and arrived late so we almost missed our connection."

Plussat: "On time"

Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."

Plussat: "Muslim food"

Miinukset: "When its rain we shouldn’t walk to the air plain"

Miinukset: "Information on arrival time was not correct"

Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Plussat: "Nice attention and good food. Plane and seats are confortable"

Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."

Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"

Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Miinukset: "We did not get two of baggage at the destination."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Plussat: "Very friendly staff"

Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."

Plussat: "Good multi media access and content"

Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Miinukset: "The bags where damaged from the staff"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Plussat: "Loads of leg room"
Miinukset: "Loved everything"

Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Plussat: "Overall very nice flight, even comes with free drink and snack"

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Plussat: "Except for my negative comment, a good flight."
Miinukset: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"

Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "meal"

Plussat: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Miinukset: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything! I never knew that Finnair was such a great airline."
Miinukset: "Honestly, nothing could have been better."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Miinukset: "Our boarding was an hour and a half delayed"

Plussat: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Miinukset: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "Good selection of movies. Cool flight data display."
Miinukset: "Seems colder than other flights I've had."

Miinukset: "Never made it to Chicago on original flight due to delays."

Plussat: "Crew was nice and helpful"

Miinukset: "Plane was 1 hour late and missed my flight."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Friendly crew. Food was nice."
Miinukset: "Nothing"

Plussat: "Entrees were great and we appreciated receiving two meals. Like the bottle of water, blanket and pillow."
Miinukset: "Seating is tight in coach. Desserts need help. The movie selection was OK but not great."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Miinukset: "Seats a little tight."

Plussat: "Very friendly and efficient service. Food on this flight was surprisingly good. All families traveling with children got gifts from the airline. Nice touch!"
Miinukset: "I flew economy class and my seat was not the best. I was in between two big guys. I suppose that was just bad luck."

Plussat: "Was great on the way to Helsinki and extremely poor on the return trip."
Miinukset: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Plussat: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Miinukset: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Plussat: "The experience of crew and polite behaviour."
Miinukset: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."

Plussat: "Crew was awesome. Entertainment was good."
Miinukset: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Miinukset: "They run out of food choices by the time they got to me."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Plussat: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Miinukset: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."

Miinukset: "Completely destroyed our itenerary"

Plussat: "many choices of films to watch was great too! Like that you served Finnish food!"

Plussat: "Entertainment, quick de boarding, food tastes good, free drinks"
Miinukset: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."

Plussat: "see above"
Miinukset: "see above"

Plussat: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Miinukset: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."

Plussat: "Boarding and de-boarding was quick"
Miinukset: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."

Plussat: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Miinukset: "Only 1 hour of Wi-fi included - seems strange for business class."

Plussat: "My flight was very pleasant and comfortable. It was one of the few times I was actually able to fall asleep on a plane. I also like that this is the first airline that served me blueberry juice which I thought was good."
Miinukset: "My only dislike was that we left 45 minutes late. Maybe it was not a good situation for some passengers who had to connect immediately, but I still made it in time for my connecting flight."

Miinukset: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."

Plussat: "See above."
Miinukset: "See above"

Plussat: "The food was surprisingly pretty good"
Miinukset: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"

Plussat: "The food and the crew were excellent."
Miinukset: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."

Plussat: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"

Plussat: "The gluten free meal was pretty bad."

Plussat: "Crew service is excellent"
Miinukset: "Sitting in the cramped economy seats was a 9 hour torture"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "On time. Good entertainment."
Miinukset: "No free food, limited beverage service, pushy crew."

Plussat: "Mostly on time, better than other flights"
Miinukset: "Boarding was a disaster - Reykjavik needs some serious re-tooling."

Plussat: "The crew was great"

Plussat: "I slept through this flight. Everything was fine."

Miinukset: "Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused."

Miinukset: "Quick and easy experience."

Plussat: "The crew was nice"
Miinukset: "No new movies for entertainment, lost luggage, has to pay for food"

Plussat: "There was more legroom, seats were more comfortable, staff friendly"
Miinukset: "Better access to terminal, transfer from London plane to Chicago plane was cumbersome with lots of steps. We had a layover of an hour and a half or so and were required to stand in line to board next flight. My husband and I are older travelers and we look forward to having a few minutes to sit."

Plussat: "No wait time"
Miinukset: "More space"

Miinukset: "Reykjavik airport is a nightmare."

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Plussat: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Miinukset: "The hostess we’re not friendly..."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Miinukset: "Had to fly to Boston instead of Chicago. Missed connecting flight in Boston."

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Miinukset: "Left over an hour late. Missed an earlier bus, so very late to my destination. Every flight with your airline left the gate late. There wasn’t any air movement from above. Very warm. Very chaotic at the Iceland airport."

Plussat: "Decent movie selection"
Miinukset: "Boarding was a disaster. We were late because icelandair had to put people on buses and shuttle them to the plane. But there weren't enough buses so we waited in the first bus for over half an hour until two more arrived in queue. We were all just standing there with no explanation. Then, they kept the plane extremely hot the whole flight. Very uncomfortable throughout. They clearly don't know what they are doing on icelandair."

Miinukset: "Bus gates in a driving rain are a negative."

Plussat: "Seats were a little more comfortable than other airlines."
Miinukset: "Charges for food"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Plussat: "Nothing that I can think of..."
Miinukset: "Everything..."

Plussat: "Icelandair is the best airline I have ever flown with."
Miinukset: "I liked everything!"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Plussat: "Overall friendly staff and enjoyed the free movies"
Miinukset: "Long wait on shuttle to airplane"

Miinukset: "The seats are so uncomfortable and small. The arm rest also doesn't go up when there was no one in the middle seat - which would have created more room."

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "The staff wss very friendly and efficient."

Plussat: "Seats were fine, service was friendly and the entertainment system works well."
Miinukset: "Boarding is chaotic, making changes to tour ticket impossible, especially if you buy via a third party."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "Nice team"
Miinukset: "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "The seats were very comfortable with plenty of leg room. The entertainment was awesome. They have a ton of movies and TV shows for free."

Plussat: "The seats had screens with movies/music/tv shows. The flight attendants were very nice."
Miinukset: "The boarding process was hectic and unorganized. Nobody got extra time if they needed it. From the gate we took a bus to the plane but just as we pulled up the crew was getting in. We sat on the bus for 30 minutes and nobody communicated what was going on. The flight was very choppy and a bit scary at times. There were no snacks. I was not impressed at all."

Plussat: "Same as above"
Miinukset: "Boarding took an hour. We were 45 min late."

Plussat: "The staff was very professional. The counter person in Hamburg kindly took the effort to move me to an exit row. (His plane diagram may have been incorrect though, because I ended up a row ahead of exit row, but I really appreciated the effort he made.)"
Miinukset: "Food/drink is extra, which is a little stingy for a six-hour flight. The seat space is about as minimal as I would care to get. I was unable to get my seat to go back, so I couldn't compensate for the seat in front of me being in the full recline position."

Plussat: "Ain't like them at all"

Plussat: "Seemed like there was extra leg room, compared to our last flight on American, where my husband's legs were literally touching the seat in front of him when he sat down. I also appreciate when the headrests have those little wing things so it makes it easier to fall asleep in a chair by keeping your head in place. The blankets were cosy. The crew was super efficient. It's the fastest I have ever gotten my drinks on a plane. They also seemed to be very helpful to the family with small children ahead of us, and seemed to help the baby stop crying, which was nice."
Miinukset: "I wish I knew in advance that we would have had to pay for food so that I could have gotten some food (because in general I assume for transatlantic flights that there are meals included. The boarding process was a bit jumbled, although still pretty efficient, but I think that's because of the airport layout rather than a fault specifically of the airline."

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Miinukset: "No kosher food in the menu at all"

Plussat: "Clean, friendly, loved the personal entertainment system and blankets/pillows."
Miinukset: "Food options were lacking - there were options listed on the "menu" that the staff said they hadn't had stocked in a long time. Also very expensive for what you get. There should be SOMETHING included, even if just snacks, for a $900 flight to Iceland."

Miinukset: "Na"

Miinukset: "Seats recline too much resulting in the person in front of me encroaching on my area. There was no free food or snacks on a international flight. The boarding area was a mess and no verbal instructions were given for boarding."

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "They didn't run out of food on this leg."
Miinukset: "This was the noisy leg, as I sat in the back."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Miinukset: "No announcements were made that we were boarding, the flight was delayed (again - 3 out of 4 of our IcelandAir flights were delayed), and we boarded in the order that we were standing in line - extremely inefficient as everyone had to wait for everyone on the plane to put their bags away. This is handled much better in every airport I've ever been in, not sure why this can't be a MUCH better experience from Iceland."